Dear Na Z., Thank you for taking the time to share your feedback following your recent stay. We are sorry to hear that the location and surrounding environment did not meet your expectations. Our hotel is situated directly on Jalan Alor, one of Kuala Lumpur's well-known food streets. While this provides convenient access to a wide range of local dining options, we understand that the crowds and activity can also make access to and from the hotel inconvenient, particularly during the evening. We appreciate your positive comments regarding the sense of safety, the relatively quiet environment in your room, and the absence of mosquitoes. We understand that the location may not be suitable for every guest, and we regret that the surrounding food street negatively affected your experience. Nevertheless, we appreciate you sharing your honest feedback and hope that you will consider us again should you visit Kuala Lumpur in the future. Warm regards, Jean-Pierre Muller ibis Styles Kuala Lumpur Bukit Bintang

Dear Jinghuang D. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Ping R., Thank you for taking the time to share your feedback following your recent stay. We sincerely apologise that noise disturbances affected your stay and prevented you from enjoying a restful experience. While our location on the vibrant Jalan Alor is popular for its lively atmosphere, we are sorry to learn that the noise you experienced was not limited to the activity outside the hotel. We understand that disturbances from within the hotel can be equally disruptive, and we regret that this impacted your comfort. Please be assured that your feedback has been shared with our management team. We will continue to remind guests to be considerate of others, particularly during the late evening hours, and review measures to minimise noise within the hotel wherever possible. Thank you once again for your honest feedback. We truly value your comments and hope to have the opportunity to welcome you back for a quieter and more enjoyable stay in the future. Warm regards, Jean-Pierre Muller ibis Styles Kuala Lumpur Bukit Bintang

Dear Qiwen H., Thank you for taking the time to share your feedback. We are deeply concerned to learn about your experience and sincerely apologise for the distress this incident has caused. The safety and security of our guests are our highest priorities, and we understand how alarming it must have been to experience your room door being opened unexpectedly. Please be assured that all guest room door locks operate using an electronic keycard system, and every access attempt is recorded in the lock's audit trail. We take reports of this nature extremely seriously and would appreciate the opportunity to investigate the incident thoroughly. We kindly invite you to contact the hotel directly with your room number, the date of your stay, and the approximate time the incident occurred so that we can review the electronic door lock records and determine what happened. We sincerely regret that this experience affected your sense of security and your overall impression of our hotel. Thank you for bringing this matter to our attention, and we hope you will allow us the opportunity to investigate and address your concerns. Warm regards, Jean-Pierre Muller ibis Styles Kuala Lumpur Bukit Bintang

Dear Haiqin C., Thank you for taking the time to share your feedback following your recent stay. We are pleased to hear that you appreciated our excellent location in the heart of Jalan Alor, with its many local food options and attractions just steps from the hotel. At the same time, we sincerely apologise that your overall stay did not fully meet your expectations. We understand that the lively atmosphere of the night market can result in noise into the late evening, and we regret that this affected your comfort. While many guests enjoy the vibrant surroundings, we appreciate that those seeking a quieter environment may find it less suitable. We also apologise for the unpleasant odour in the bathroom. This is certainly not the standard we strive to maintain, and your comments have been shared with our engineering and housekeeping teams for immediate investigation and corrective action. Regarding the room windows, they are designed to remain closed for guest safety and to support the efficiency of the air-conditioning system. We appreciate your understanding. Thank you once again for your honest and constructive feedback. We truly value your comments and hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Warm regards, Jean-Pierre Muller ibis Styles Kuala Lumpur Bukit Bintang

Dear Ku Y. M. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Teng Z. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear wei W. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We will mention to our culinary team about breakfast. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Zhimin L., Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our excellent location in the heart of the vibrant night market area. At the same time, we sincerely apologize that the cleanliness did not fully meet your expectations. Please be assured that your comments have been shared with our Housekeeping team for immediate review and improvement, as maintaining high hygiene standards is a top priority for us. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable and improved stay in the future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Shuhui W., We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nurbaizura Saedin Assistant Front Office Manager Ibis Style Kuala Lumpur Bukit Bintang