吉隆坡城市中心诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 3,384 评论

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吉隆坡城市中心诺富特酒店 - Image 1
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吉隆坡城市中心诺富特酒店 - Image 4
2 Jalan Kia Peng, 50450 吉隆坡, 马来西亚

描述

酒店其他优惠

  • 经连接桥步行 5 分钟即可抵达吉隆坡 Pavilion 购物中心和吉隆坡会议中心。

  • 地下 2 层提供大型车辆（如 MPV、SUV 和 4WD）的专用停车位。

  • 支持无现金停车，可使用 Touch N Go、维萨卡、万事达卡、美国运通卡、银联或 MyDebit。

  • 针对酒店客人的特惠停车价格为每天统一收费 5 马来西亚林吉特，允许多次出入。

  • 每间客房每晚需支付 10 马来西亚林吉特的旅游税，适用于所有外国客人，在酒店支付。

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酒店位置

吉隆坡城市中心诺富特酒店

2 Jalan Kia Peng
50450 吉隆坡
马来西亚

GPS:3.151229, 101.71252

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Food Exchange

在位于 1 层的 Food Exchange 餐厅享用具有"融合"特色的精致菜肴，满足味蕾需求。结束一天的工作后充分放松，尽情享用菜单上可供单点的可口美食。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  3,384 评论

TripAdvisor 评级  3.7/5  4,736 评论

Great location and value

Tripadvisor 评级 5.0/5

Amanda E 经 TripAdvisor 认证的评论

We stayed at the Novotel for 9 nights and enjoyed our stay. I had read quite a few negative reviews so wasn’t sure what to expect but we were very happy with the room, the service, the cleanliness, the facilities, the food and the location. We look forward to staying again soon.

Somewhat Happy Ending to a Comedy of Errors

Tripadvisor 评级 2.0/5

Tommy K 经 TripAdvisor 认证的评论

Stayed at the Novotel Kuala Lumpur City Centre for two nights as an ALL Plat. Poor overall experience, though the executive lounge on the first floor was a nice touch and offered some decent amenities (particularly premium sparkling and still water) Arrived at the Novotel at 12.30pm but room was not ready despite prior conveyance of arrival details. Quite pointless to proactively reach out to Plats to get arrival information only to reply that check-in is subject to availability and if the room can't be ready 1.5 hours ahead of regular check in. Might as well not reach out with a pre-arrival email at all. Faced significant issues with laundry not being returned on time which the property claimed was due to a missing deposit (despite no such specific instructions being provided). There were also issues around not being able to contact an operator via the in room phone, which represents not just a service but also a safety issue. The delayed laundry required a protracted discussion and follow-up for the hotel to resolve the matter satisfactorily. It was disappointing that the hotel's internal discussion with its GM allegedly determined that the hotel would not provide any service recovery. This was not very hospitable, particularly when the decision was made with false information. The hotel had also unilaterally charged the guest's credit card (even after being informed that the guest would like to speak with a management rep in the afternoon) after the false assumption that the guest departed (despite luggage being in the hotel's possession). Charging a credit card that is not on file is disingenuous when the hotel was relying on the argument of not having a credit card on file as justification for the laundry issue and lack of service recovery. The staff here are friendly and well intentioned but not hospitality minded. It would take fundamental mindset and culture change to turn this place around, apart from relying merely on its good location to drive business. At the Novotel's price point, there is absolutely no reason for prospective guests to stay here. Those looking for access to Pavilion can stay at the JW or Grand Millennium, while ALL Elites will be better off at the Pullman.

Premium breakfast experience at the Premier Lounge

Tripadvisor 评级 5.0/5

CheongKamHoe 经 TripAdvisor 认证的评论

I was being invited to have breakfast at the tastefully-decorated Premier Lounge by a friend recently. While The spread was somewhat small but it was adequate and yummy. Yet what stood out was that Novotel, a 4 star hotel could have easily surpass any r 5 star hotel lounges in the vicinity given the high quality of food and beverages served. While the bread section at the premier lounge was small but it offered Payson Bretton Butter, a premium French butter. That was a rarity at a 4 star. Moving on, the local fares like Nasi Lemak was so good. I particularly loved the aroma of the chilly paste which went so well with my coconut milk rice. In addition, premium sparkling and still water San Pelligrino and Aqua Panna were served throughout along with coffee and tea. Such beverages can only be seen at a 5 star property and mind you not all 5 star lounges may want to have that as they are costly drinks. To elevate my breakfast experience, the staff, both Asif and Rasid were superb. They wore genuine smiles and were more than happy to be at your beck and call. I think Novotel has definitely hired the best staff. I have stayed there at least twice and i still remembered how proactive and guest- orienting the GM, Ms Angelia Ku was. I wanted to actually meet her that very morning. However she was away. To the management and GM, tq for having me and I definitely will book another stay in the near future to enjoy such sumptuous breakfast again.

Dear Cheong Kam Hoe, Thank you sincerely for sharing such a thoughtful and generous review. It brings me great joy to know that your breakfast experience at our Premier Lounge was memorable, and that the quality of our offerings. From the local dishes to the premium beverages — exceeded your expectations. I am especially proud to hear your kind words about Asif and Rasid. They embody the service culture we strive for at Novotel Kuala Lumpur City Centre, and I will personally share your compliments with them. Your recognition of our efforts, including the leadership of our team, truly means a great deal. I am sorry to have missed the opportunity to meet you during your visit, but I hope to welcome you personally on your next stay. Thank you once again for your continued support, and we look forward to hosting you again soon for another delightful experience. Sincerely Angelia Ku General Manager

客户意见评级 5.0/5

Hu H. 朋友住宿 - 所有已确认评论

位置很好，旁边就是柏威年，吉隆坡的商圈围绕其中，去哪里都很方便。办理入住有中文服务，很贴心。房间整洁干净。下次来吉隆坡一定会再次选择你家。

Dear Hu H., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

客户意见评级 2.5/5

Li J. 商务住宿 - 所有已确认评论

酒店位置不错去哪里都很近，服务也很热情到位，但是早饭真的是太不适合中国胃了，可以说是没有什么适合中国胃的食物。

Dear Li J., Thank you very much for taking the time to share your feedback with us. We are truly sorry for the inconvenience caused, especially regarding the breakfast experience. Your comments on the suitability of the menu for Chinese tastes and the limited salad varieties are well noted, and we will review this with our culinary team to make sure we have our offerings. We are glad to hear that you enjoyed our location and the warm service from our team. We hope to have the opportunity to welcome you back for a much better experience on your next visit. Sincerely Angelia Ku General Manager

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其他网络用户评价我们的酒店

  • 2,752 评论 9.5/10 位置
  • 2,296 评论 7.7/10 房间
  • 2,396 评论 8.5/10 服务
  • 51 评论 7.2/10 上网
  • 1,184 评论 8.3/10 清洁度
  • 979 评论 5.7/10 舒适度
  • 915 评论 6.9/10 早餐
  • 179 评论 5.5/10 游泳池

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。