Dear K. K. K. K. L., Thank you for staying with us and for being an ALL-Silver member. We appreciate you taking the time to share your feedback. Firstly, we apologize that the air-conditioning did not provide a comfortable room temperature and that your rest was disrupted by the fire alarm during the night. We also regret that the cleanliness of your room did not meet your expectations. All your comments have been shared with our Engineering and Housekeeping teams for immediate attention and improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more comfortable stay in the future. Regards, The Management

Dear Rui L., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are pleased to know that you enjoyed the variety of dining options available around the hotel and found our Wi-Fi and concierge services satisfactory. At the same time, we regret that certain aspects of your stay did not fully meet your expectations, particularly regarding the room workspace and your overall accommodation experience. Your comments have been noted and will be taken into consideration as we continue to enhance our guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Regards, The Management

Dear Shuangying H., We sincerely apologize that your stay did not meet your expectations. We are particularly concerned by your comments regarding the room type assigned and the cleanliness issue you encountered. Please be assured that we take such matters seriously and have shared your feedback with the relevant teams for immediate review and investigation. We regret the inconvenience and disappointment caused. Your feedback is important to us as we continue to improve our guest experience. Regards, The Management

Dear Zhijun H., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are glad you enjoyed your stay overall. We are also pleased to know that you were satisfied with the recognition received as an ALL-Platinum member and your kind compliments mean a lot to our team. We have also noted your feedback regarding the bar and fitness centre as we continuously strive to enhance our guest experience. Thank you once again for your support and we look forward to welcoming you back for another memorable stay. Regards, The Management

Dear Caici J., Thank you for taking the time to complete our survey and share your feedback about your experience at Mercure Kuala Lumpur Trion. We are sorry to hear about your experience, especially the incident at the pool area. Please accept our sincere apologies for the inconvenience and injury caused. Guest safety is our top priority, and we will review the poolside conditions and take immediate steps to improve safety measures. We regret that the room size, housekeeping speed and pool facilities did not meet your expectations. Your comments have been shared with the relevant teams for improvement. We also apologize for the limited breakfast selection and the lack of clear dining information, as well as the communication challenges you encountered with our team. We will continue to enhance staff training to ensure better service and communication. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Regards, The Management

Dear Xiaoyang G., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We are truly delighted to receive your perfect rating and to know that you had an excellent stay experience. It is especially rewarding to learn that you were satisfied with your arrival, accommodation, cleanliness, our team’s service, Wi-Fi and check-out experience. We are also pleased that you enjoyed our facilities overall. We sincerely appreciate your support and look forward to welcoming you back for another great stay in the near future. Till then, stay well. Regards, The Management

Dear Bi Z., Thank you for taking the time to complete our survey and share your feedback about your experience at Mercure Kuala Lumpur Trion. We are delighted to know that you enjoyed your overall experience. We are also happy that you loved our rooftop pool and the beautiful city views, including the iconic Petronas Twin Towers and Kuala Lumpur Tower. The skyline view is indeed one of our highlights and we are glad it made your stay even more memorable. It is always a pleasure to receive positive ratings from our valued guests, as this inspires us to continue delivering excellent hospitality. We hope you had a memorable stay with us. We look forward to welcoming you back to Mercure Kuala Lumpur Trion in the future. Regards, The Management

Dear Jing B., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We’re glad that you enjoyed your stay, found the hotel quiet and clean at night, appreciated the shuttle service as well as convenient transport options. We also appreciate your kind words about our team and are glad your expectations for the welcome amenity were met. Your Platinum loyalty is highly valued, and we hope to make your next stay even more enjoyable, perhaps with the chance to enjoy a welcome drink. We look forward to welcoming you back next time. Regards, The Management

Dear Chung M. L., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We regret to learn that your experience did not fully meet your expectations, particularly regarding the availability of drinking water in the room. Please allow us to share that as part of our sustainability efforts in reducing single-use plastic, we provide filtered water in the room, however, our team would have been more than happy to assist further had this been brought to our attention during your stay. We apologise if this was not clearly communicated. Your comments on the room comfort, cleanliness and service have been noted and shared with the relevant teams for improvement. We truly appreciate your feedback as it helps us enhance our guest experience. We hope to have the opportunity to welcome you again and provide you with a more comfortable and satisfying stay in the future. Regards, The Management

Dear Liang Y., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We’re glad you enjoyed the comfort of your room and found our hotel convenient during your stay. While we currently do not have a dedicated business center, we appreciate your suggestion and will be considered as we continue to enhance our guest experience. Nonetheless, we look forward to welcoming you back again in the future. Regards, The Management

Dear Kuang Y., Thank you for the perfect rating and your wonderful review. We are delighted that you enjoyed your stay at Mercure Kuala Lumpur Trion and appreciated the hospitality of our team. We also noted your comments regarding the Wi-Fi speed and signal, and we are sharing this with our team to improve the experience for our guests. It is encouraging to hear that you enjoyed our breakfast and sustainable initiatives. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Kuala Lumpur. Regards, The Management

Dear Yingbao L., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are very sorry to hear that your stay did not meet your expectations, particularly with regard to the bed comfort, bathroom size and overall experience. Please accept our sincere apologies for the inconvenience caused. We do appreciate your kind recognition of our front desk team. Your comments about the room setup and bedding have been shared with our management team for review and improvement to enhance our facilities. We regret that we were not able to provide you with a more enjoyable stay on this occasion, however we do hope to have the opportunity to better serve you in the future. Regards, The Management

Dear Yuhe Y., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are delighted that our team made a positive impression on you. We also appreciate your feedback regarding the noise from the rooftop live house. Please accept our apologies for any inconvenience caused. For your next visit, we would be happy to recommend a room on a lower floor or a quieter side of the building to ensure a more restful stay. We have also taken note of your comment about the Wi-Fi speed and will work with our team to improve this area. Nonetheless, we look forward to welcoming you back again and providing you with an even better experience. Regards, The Management

Dear Caizhen J., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are glad to know that you enjoyed our new and comfortable rooms. We also taken note of your comment regarding the elevator speed and will share it with our team for review. We will do our best to improve the overall experience. We appreciate your support as ALL-Classic member and we look forward to welcoming you back for enjoyable stay in future. Regards, The Management

Dear Ai L., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We truly appreciate your review and for highlighting our convenient location. Regarding parking, kindly note that it is managed by a third-party operator, and as such, charges apply. However, we understand your concern and will continue to explore ways to enhance the overall guest experience. We appreciate your input and hope to welcome you again soon. Regards, The Management

Dear Han P., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. Please accept our sincere apologies for the inconvenience you experienced during your stay. We regret the oversight at check-in regarding the Tourism Tax and truly understand how frustrating it must have been to present your receipt again. We will certainly review our check-in procedures with the team to ensure more thorough verification in the future. Regarding the pre-authorization on your Visa card, it typically released automatically within 7–14 working days, but this may vary depending on the bank. We have since followed up internally to ensure that such issues are handled more diligently moving forward. Should this matter still be unresolved, please feel free to contact us directly and we will be happy to assist you further. Thank you once again for your feedback. We hope to have the opportunity to welcome you back for a smoother and more enjoyable experience in the future. Regards, The Management

Dear Ko wei C., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. It’s wonderful to know that you appreciate the convenience of our location and accessibility. We truly appreciate your review, as it provides us with the opportunity to improve. We hope to welcome you back to Mercure Kuala Lumpur Trion in the future. Regards, The Management

Dear Houseofgloryhk, Thank you for taking the time to complete our survey and share review about your recent stay at Mercure Kuala Lumpur Trion. We sincerely apologize for the issues you encountered with the air-condition, television and room locks. This is not the standard we aim to provide and we regret the inconvenience caused by the delays in addressing these matters. We have shared your comments with the relevant departments to ensure that these issues are resolved promptly and that future guests do not face the same challenges. Additionally, we apologize for the room not being cleaned on time. We understand the importance of maintaining a high standard of cleanliness and are addressing this with our housekeeping team to improve efficiency. Nonetheless we are happy that you found our hotel space comfortable and our staff friendly. Your feedback is useful in helping us to improve and we will take your suggestions to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much more seamless and enjoyable stay. Regards, The Management