宜必思吉隆坡市中心酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,586 评论

保证最优惠房价
宜必思吉隆坡市中心酒店 - Image 1
宜必思吉隆坡市中心酒店 - Image 2
宜必思吉隆坡市中心酒店 - Image 3
宜必思吉隆坡市中心酒店 - Image 4
32 Jalan Yap Kwan Seng, 50450 吉隆坡, 马来西亚

描述

酒店其他优惠

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

我们的客房

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

宜必思吉隆坡市中心酒店

32 Jalan Yap Kwan Seng
50450 吉隆坡
马来西亚

GPS:3.163079, 101.714573

电话
传真 +60 3-2778 3300

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,586 评论

TripAdvisor 评级  3.7/5  542 评论

Very bad experience

Tripadvisor 评级 1.0/5

Mohammed H 经 TripAdvisor 认证的评论

The rooms and toilts are very small, tight and smells sooo bad, besides the services provided are 2 star hotel. Breakfast options are very limited and mostly finished, with long time to wait for seating. The overall hotel is not considered as 3 or 4 star, I would rate it as 2 or less comparable to others with the same price range.

Thank you for sharing your feedback with us. We are truly sorry to learn that your stay did not meet your expectations and that you experienced discomfort during your visit. Please accept our sincere apologies for the issues you highlighted regarding room conditions, unpleasant odors, and breakfast service. This is certainly not the standard we strive to deliver. As an ibis hotel, our rooms follow a compact and efficient design; however, cleanliness, freshness, and guest comfort should never be compromised. Your comments regarding the room and toilet condition have been shared with our housekeeping and maintenance teams for immediate investigation and improvement. We are also concerned to learn about your breakfast experience, particularly the limited options, replenishment delays, and waiting time for seating, and we are reviewing our breakfast operations to better manage peak periods. We appreciate your honest feedback, as it helps us identify areas where we must improve. While we regret that your experience led to a negative impression, we do hope you will consider giving us another opportunity in the future to provide you with a stay that better reflects our brand standards and commitment to guest satisfaction. Kind regards, Vivian Chu Hotel Manager

Mixed review- clean and fresh, but noise concerns

Tripadvisor 评级 3.0/5

Will D 经 TripAdvisor 认证的评论

Nice facilities including rooftop pool and bar. Rooms fresh and clean, though aircon a bit inefficient and stuffy. Service friendly, but not particularly sharp - difficult to order drinks at the bar, due to odd service flow where both bartenders were also moving around the restaurant and taking orders. Main concern is that rooms are very poorly soundproofed and door closures slam loudly. We had a difficult night with a loud family next door, passing between rooms and we heard every bit of it until nearly 4am. Hotel is not particularly walkable, though close to KLCC and Petronas towers. 30 minutes’ drive from Sentral. Reasonable value for money but would look elsewhere next time.

Mr Will, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you appreciated the cleanliness of our rooms, the rooftop pool and bar, and the friendliness of our team. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the noise disturbance you experienced. We understand how disruptive this can be, especially late at night, and we take your comments regarding soundproofing and door closures seriously. Your feedback has been shared with our management and engineering teams to review possible improvements and reinforce night-time monitoring. We also acknowledge your remarks regarding air conditioning efficiency and bar service flow. These are valuable observations, and we will review our operational processes to ensure a smoother and more attentive service experience for our guests. While we are glad you found the stay to be reasonable value for money, we regret that your experience has led you to consider other options for future visits. Should you choose to stay with us again, we would appreciate the opportunity to provide you with a more comfortable and seamless experience. Kind regards, Vivian Chu Hotel Manager

ALL Reward Points Deducted Twice – No Resolution

Tripadvisor 评级 2.0/5

Escape11972014254 经 TripAdvisor 认证的评论

Stayed at ibis Kuala Lumpur City Centre and unfortunately faced a post-stay issue that remains unresolved. My ALL reward points were deducted twice for the same reservation (PWPSGWLH). Despite multiple follow-ups with the hotel and Accor Customer Care, I have only received acknowledgements, with no explanation or correction so far. This is disappointing, especially as an ALL Gold Member, and it reflects poorly on the after-stay customer support rather than the stay itself. Case reference: 22146209. I hope Accor resolves this promptly and reinstates the points.

Dear Guest, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you have experienced regarding your ALL Reward Points. We fully understand your disappointment, especially as an ALL Gold Member, and we regret that this post-stay issue has not yet been resolved to your satisfaction. Please be assured that the deduction of points twice for the same reservation is not the experience we aim to provide, and we appreciate you bringing this matter to our attention. Your case reference (22146209) has been noted, and we have followed up with the relevant team to ensure this matter is reviewed thoroughly and resolved as soon as possible. While ALL Reward Points are managed centrally by Accor, we remain committed to supporting the process and ensuring appropriate corrective action is taken. Thank you for your patience and continued loyalty to Accor. We truly value your membership and hope to restore your confidence in our after-stay support. Kind regards, Vivian Chu Hotel Manager

客户意见评级 3.0/5

Haozhe L. 情侣住宿 - 所有已确认评论

前台态度不好根本就不想理你，口音英语听不太懂....

Dear Haozhe, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you found most aspects of your stay satisfactory, particularly your accommodation, cleanliness, and overall comfort. However, we are sincerely sorry to learn about your experience at the front desk, as this does not reflect the level of service and hospitality we strive to provide. Please accept our apologies if the interaction felt unwelcoming or unclear. Courteous, attentive, and professional communication is a core standard for our team, and your comments have been shared with our Front Office management for review, coaching, and service improvement. We are committed to ensuring that all guests feel valued and well assisted at every point of contact. Please email to ge… for further information purpose. We also appreciate your feedback regarding WiFi speed, which has been noted for further evaluation as part of our ongoing improvements. Thank you once again for your honest feedback. We truly value it and hope to have the opportunity to welcome you back for a more seamless and positive experience in the future. Kind regards, Vivian Chu Hotel Manager

客户意见评级 4.0/5

Yang Y. 朋友住宿 - 所有已确认评论

交通方便、地理位置好，房间安静。

Dear Ms. Yang Y., Thank you very much for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We are pleased to hear that you enjoyed our convenient transportation access, good location, and quiet rooms, and that these contributed to a comfortable stay with your friends. It is also encouraging to know that your overall experience, check-in, accommodation, cleanliness, and team service met your expectations. We truly appreciate your comment regarding the WiFi speed. Please be assured that this feedback has been shared with our relevant team as we continuously look for ways to enhance our connectivity and overall guest experience. Thank you once again for your valuable feedback and for recommending our hotel. We hope to have the pleasure of welcoming you back in the future for an even better stay. Warm regards, Vivian Chu Hotel Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 2,642 评论 9.1/10 位置
  • 2,585 评论 7.1/10 房间
  • 2,350 评论 7.5/10 服务
  • 62 评论 7.1/10 上网
  • 1,256 评论 7.7/10 清洁度
  • 982 评论 7.5/10 早餐
  • 543 评论 8.4/10 氛围
  • 80 评论 9.4/10 酒吧和饮品

支持方 Trustyou

我们在附近的其他酒店

我们位于 吉隆坡 的所有酒店