宜必思吉隆坡市中心酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,415 评论

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宜必思吉隆坡市中心酒店 - Image 1
宜必思吉隆坡市中心酒店 - Image 2
宜必思吉隆坡市中心酒店 - Image 3
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32 Jalan Yap Kwan Seng, 50450 吉隆坡, 马来西亚

描述

酒店其他优惠

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

我们的客房

预订此酒店
客房 1

酒店位置

宜必思吉隆坡市中心酒店

32 Jalan Yap Kwan Seng
50450 吉隆坡
马来西亚

GPS:3.163079, 101.714573

电话
传真 +60 3-2778 3300

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,415 评论

客户意见评级 0.5/5

Jiazhen L. 朋友住宿 - 所有已确认评论

Dear Ms. Jiazhen L., Thank you for taking the time to share your detailed feedback regarding your recent stay at ibis Kuala Lumpur City Centre. We are truly sorry to learn that your experience did not meet expectations, particularly regarding room noise, cleanliness, and the service interaction during your stay. Please accept our sincere apologies for the inconvenience caused. Regarding your booking, we would like to clarify that rooms without windows are part of our specific room category and are allocated based on availability at the time of check-in. During high occupancy periods, room changes are subject to availability, and while our team will always do their best to accommodate requests such as room moves or bed type preferences, these cannot always be guaranteed on the day. That said, we are very concerned to learn about your comments regarding noise disturbance and the cleanliness issue you experienced after the room change. This is not reflective of our usual standards, and we will be addressing this directly with our housekeeping and front office teams to ensure closer attention to detail and improved coordination in handling guest requests. We also regret your perception of the service provided at the front desk. Please be assured that we take all guest feedback seriously and will review the situation internally to ensure that all interactions remain professional, respectful, and solution-oriented. Thank you again for bringing these matters to our attention. Your feedback is valuable in helping us improve our guest experience. We hope to have an opportunity to restore your confidence in the future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

客户意见评级 5.0/5

Yang L. 单人住宿 - 所有已确认评论

Dear Yang L., Thank you for taking the time to share your feedback following your recent stay with us at ibis Kuala Lumpur City Centre. We are delighted to know that you appreciated our excellent location and the convenience of nearby amenities during your stay. It is also encouraging to see your perfect ratings for our accommodation, cleanliness, service, and overall experience. At the same time, we sincerely appreciate your constructive feedback regarding the breakfast selection. We understand your concern about menu repetition during longer stays, and we apologize for any inconvenience this may have caused. Your suggestion to introduce more variety and rotation has been shared with our Food & Beverage team for review and improvement. Guest feedback like yours is extremely valuable in helping us enhance our offerings and better meet the expectations of our international guests. Thank you once again for your comments and strong recommendation. We look forward to welcoming you back for an even more enjoyable stay in the future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

客户意见评级 0.5/5

Ziyi H. 朋友住宿 - 所有已确认评论

Dear Ms. Ziyi H., Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations and that your arrival experience caused such frustration and disappointment. Please accept our sincere apologies for the inconvenience you encountered regarding the room condition, the room change process, and the delays experienced during a busy check-in period. We understand how important a comfortable room and a restful night's sleep are, especially after a late-night flight, and we regret that we fell short of delivering the experience you expected. We appreciate you bringing these concerns to our attention, as guest feedback helps us identify areas where we need to improve our service and operational processes. Your comments have been shared with the relevant teams for review and follow-up. We understand your request for a refund. However, we regret to inform you that we are unable to offer a refund in this case, as service recovery was already extended during your stay as a gesture of goodwill. While we recognize that this did not fully restore your experience, it was provided in accordance with our service recovery procedures. Nevertheless, we sincerely apologize for the inconvenience caused and thank you for sharing your experience with us. We value your feedback and will continue working to improve the quality of our facilities and guest services. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

客户意见评级 5.0/5

Sa H. 情侣住宿 - 所有已确认评论

Dear Ms. Sa H., Thank you for sharing your wonderful review and for awarding us a perfect overall score. We are delighted to hear that you enjoyed our convenient location, peaceful environment, and the cleanliness of our hotel. It is especially rewarding to know that our team's service made a positive impression and that you were able to enjoy a comfortable and restful stay. We also appreciate your comments regarding the excellent value for money and your recognition of our sustainability efforts. Guest feedback such as yours motivates us to continue delivering memorable experiences while maintaining high standards of hospitality. Thank you once again for choosing ibis Kuala Lumpur City Centre. We are honored that you would consider staying with us again, and we look forward to welcoming you back on your next visit to Kuala Lumpur. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

客户意见评级 2.0/5

Li J. 朋友住宿 - 所有已确认评论

Dear Ms. Li J., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and discomfort caused by the drain odor and sound insulation issues you experienced during your visit. We understand how important a clean, quiet, and comfortable environment is for our guests, and we regret that we did not meet your expectations on this occasion. Please be assured that your comments have been shared with the relevant departments for immediate attention and improvement, particularly regarding sewer maintenance and soundproofing concerns. We also regret that our service did not leave you with a better impression, and we appreciate your honest feedback as it helps us identify areas where we must improve. Thank you once again for bringing these matters to our attention. We truly hope to have the opportunity to welcome you back in the future and provide you with a much more pleasant experience. Warm regards, Vivian Chu Hotel Manager

其他网络用户评价我们的酒店

  • 2,431 评论 9.2/10 位置
  • 2,445 评论 7.2/10 房间
  • 2,394 评论 7.8/10 服务
  • 51 评论 7.6/10 上网
  • 1,171 评论 7.7/10 清洁度
  • 920 评论 7.4/10 早餐
  • 563 评论 8.6/10 氛围
  • 71 评论 9.5/10 酒吧和饮品

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