宜必思吉隆坡市中心酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 2,349 评论

保证最优惠房价
宜必思吉隆坡市中心酒店 - Image 1
宜必思吉隆坡市中心酒店 - Image 2
宜必思吉隆坡市中心酒店 - Image 3
宜必思吉隆坡市中心酒店 - Image 4
32 Jalan Yap Kwan Seng, 50450 吉隆坡, 马来西亚

描述

酒店其他优惠

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

我们的客房

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酒店位置

宜必思吉隆坡市中心酒店

32 Jalan Yap Kwan Seng
50450 吉隆坡
马来西亚

GPS:3.163079, 101.714573

电话
传真 +60 3-2778 3300

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  2,349 评论

TripAdvisor 评级  4.0/5  507 评论

客户意见评级 3.5/5

匿名 单人住宿 - 所有已确认评论

就这床单子不干净，剩下的也还可以，我建议的话多换

尊敬的 Zhihao H.： First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you, Ms Vivian Chu Hotel Manager

Suprisingly good for an IBIS!

Tripadvisor 评级 4.0/5

krazy_kolyn 经 TripAdvisor 认证的评论

I have stayed in a number of IBIS' on work travel but IBIS KL has definitely more than the others. It is not often you see an Ibis with a infinity swimming pool, gym, couple of dozen options for breakfast and a nicer room which i really like. Spacious, clean and surprisingly, large. The location is great - not too far from the KLCC and KL Tower. The staff on arrival very super helpful and checkin was quick. The only downside was breakfast - given it is a large hotel, morning breakfast (after 7am) gets noisy given the number of guest. else, all very good

Dear Sir/Mdm Thank you for taking the time to write a feedback, it is great to hear that you had a great stay with us and thank you for the nice comments. We sincerely hope you enjoyed your stay and will come back again! If there is anything that you feel we overlooked then please let us know. Looking forward to welcoming you again soon. Thank you, Ms Vivian Chu Hotel Manager

Small and just ok for short stay.

Tripadvisor 评级 4.0/5

fadzilah h 经 TripAdvisor 认证的评论

I did not expected much when stay at IBIS Hotel for 2 day course. The room is ok. Small and just ok for short stay. TV not functioning. The bed is comfortable. The hotel that time packed with tourist. The breakfast and dinner buffet full of choices. The taste is average for me. Overall is ok.

Dear Fadzilahh2017, Thank you for taking the time to share your experience during your recent stay with us at IBIS Hotel. We appreciate your honest feedback, as it helps us to continuously improve our services. We’re pleased to hear that you found the bed comfortable and enjoyed the variety in our breakfast and dinner buffet. However, we apologize for the inconvenience caused by the TV not functioning in your room and that some aspects of your stay did not meet your expectations. Your comment about the packed environment during your stay is noted, and we’re working to ensure a more seamless experience even during busy periods. Additionally, we’ll share your feedback about the food quality with our culinary team to further enhance our offerings. We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations. Warm regards, Dennis Seng, General Manager

不退还押金，已经退房一个多月，办入住给错房卡，直接开门有人

客户意见评级 2.0/5

Andy 商务住宿 - 所有已确认评论

多次入住你们酒店，但前台处理问题的态度，很让人恼火，不退押金就算了，各种找理由

尊敬的 Xue M.： 十分感谢您花时间告诉我们有关您在 ibis Kuala Lumpur City Centre 的体验。很遗憾我们未能达到您的期望，请允许我向您表达我最诚挚的歉意。 此问题纯属正常实践的一个例外。请放心，我们正采取适当的措施来解决所存在的问题。我们将全力以赴，预防将来再次发生。 对于给您的下榻造成的不便，请接受我们以金额为 ____ 的信誉退款形式作出全额赔偿，这笔退款将在15天内拨至您的帐户。 在此，我想重申我们对高品质标准的承诺，我个人非常希望确认您在下一次的下榻期间能体验到这份承诺。 我们期待再一次在 Ibis 恭迎您的到来。在您下一次光临期间请随时与我联系。 谨启

客房服务很不好

客户意见评级 1.5/5

金梅 单人住宿 - 所有已确认评论

因为是17号凌晨的飞机回北京所以订了三个晚上，也就是多订了一晚，没想到15号的白天没有给我整理床铺，导致晚上回到酒店床上还是乱的，联系前台和客房服务迟迟没有工作人员上门整理，最后再次去到前台投诉才得以解决，该酒店服务真的太差，有什么资格收取旅客旅游税.

尊敬的 Mei J.： Thank you for taking the time to get in touch. I’m sorry to hear that your experience with IBIS Kuala Lumpur City Centre wasn’t good. We try hard to make every experience positive, but sometimes we miss the mark. Please to inform that housekeeping service starts 9am to 9pm on daily basis. Our apologies for the delay. Thank you for letting me know about (problem mentioned). I’m going to talk to our team and fix this. Please know that this is not normally how we do business. We want all customers to feel welcome and appreciated, and we’re sorry that this didn’t happen for you. We hope you’ll consider giving us another try. Thank you again for bringing this to our attention. Vivian Chu Hotel Manager

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其他网络用户评价我们的酒店

  • 3,516 评论 9/10 位置
  • 3,640 评论 7.2/10 房间
  • 2,853 评论 7.1/10 服务
  • 166 评论 5.4/10 上网
  • 1,802 评论 7.5/10 清洁度
  • 1,258 评论 7.3/10 早餐
  • 715 评论 8.7/10 氛围

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