宜必思吉隆坡市中心酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,562 评论

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32 Jalan Yap Kwan Seng, 50450 吉隆坡, 马来西亚

描述

酒店其他优惠

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

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酒店位置

宜必思吉隆坡市中心酒店

32 Jalan Yap Kwan Seng
50450 吉隆坡
马来西亚

GPS:3.163079, 101.714573

电话
传真 +60 3-2778 3300

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,562 评论

客户意见评级 0.5/5

Baoshi Z. 家庭住宿 - 所有已确认评论

仅对发生的事实描述： 1、入住当天是12:30到酒店，我们知道是下午3:00才能办理入住，我们到前台还没有说要办理入住，前台工作人员就跟我说3:00才能入住，我说我们是要先寄存行李，她才不作声，但我们在寄存行李的时候，看有刚进来的白人直接到前台就能办理住宿手续，我们上前质疑了一下，他们立即就说听不懂我们的语言 2、第一天下午5点多办理入住，晚上11：30，我们都入睡了，房间的电话突然响起，把我们惊醒了，一个男的直接说出我的名字，问确认这个房间是我入住吗？我和妻子很纳闷也很担心，不知道发生什么事情，直接下楼到前台咨询，前台不承认给我们房间打电话，我说如果你们没有打的话，那我们的信息是谁泄露的呀？谁会给我们房间打电话呀？希望他们查一下通话记录，然后把情况告诉我一下，我们也好放心，但到第二天中午也没有跟我们说，我们想那就算了吧，就当酒店前台工作有失误。 3、第二天下午4:00多一点，我出房间到顶楼游泳，没多久妻子打电话过来说是房间门口有个男人在门外敲门，而且也打电话给总台酒店工作人员，可是总台工作人员只是拖延敷衍，根本不上来查看。妻子告诉他不懂英语，那男子就撞击门数次，把门内的反锁装置都撞掉了，我赶紧回房间，但那人已经走了，我和妻子感觉事情特别严重，立即到前台去告诉情况，前台非常冷漠，置之不理，还让我们排队，我说报警，他们才找一个懂我中文的华人来跟我沟通，开始跟我们说可能是房间打扫的人员敲门，我问打扫的房间的人为什么要强行撞击门呢？而且我们没有要求打扫。我们把照片发给他看，希望他们上去一个人看看房间的情况，以及让他们查下监控到底是谁，我们门口走廊就有一个监控对着门，他们一开始就不断地推脱，不相信我的话，后来在我们强烈的要求下，他们说等查完监控以后会把情况在我们当晚入睡前告诉我们，但是一直没有把情况告诉我，我们第二天上午9:30我们下去退房的时候又问了这件事情，他们前台说不知道有这件事情了，人员换班了。真的，我们很无语，酒店服务质量太差！我们留下了电话和邮箱，后期他们反馈的信息是就是打扫房间的人员在隔壁打扫而已，根本不存在骚扰情况，虽然给调换房间，但已侵犯了我们的安全隐私利益，酒店至今在撒谎，不作为，我要求下午4点48分至4点58分监控录像也一直未调取给我们看。一句真心话没有，满口谎言

Dear Mr. Baoshi Z., Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience at ibis Kuala Lumpur City Centre did not meet your expectations. Regarding the incidents you described, our Duty Manager immediately investigated the situation on the night of your stay and explained the phone call you received. All findings were shared with you at the time and via email. Our internal review and CCTV footage confirm that there were no suspicious movements in your room or nearby. As per hotel SOP, any formal security investigation or disclosure of CCTV footage requires a police report. We are fully prepared to cooperate with the authorities to ensure a proper review. Please rest assured that your safety and privacy are our top priorities, and we take your concerns very seriously. We sincerely apologize for any distress this situation may have caused and hope to restore your confidence in our team. Kind regards, Vivian Chu Hotel Manager

客户意见评级 3.0/5

Haozhe L. 情侣住宿 - 所有已确认评论

前台态度不好根本就不想理你，口音英语听不太懂....

Dear Haozhe, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you found most aspects of your stay satisfactory, particularly your accommodation, cleanliness, and overall comfort. However, we are sincerely sorry to learn about your experience at the front desk, as this does not reflect the level of service and hospitality we strive to provide. Please accept our apologies if the interaction felt unwelcoming or unclear. Courteous, attentive, and professional communication is a core standard for our team, and your comments have been shared with our Front Office management for review, coaching, and service improvement. We are committed to ensuring that all guests feel valued and well assisted at every point of contact. Please email to ge… for further information purpose. We also appreciate your feedback regarding WiFi speed, which has been noted for further evaluation as part of our ongoing improvements. Thank you once again for your honest feedback. We truly value it and hope to have the opportunity to welcome you back for a more seamless and positive experience in the future. Kind regards, Vivian Chu Hotel Manager

客户意见评级 4.0/5

Yang Y. 朋友住宿 - 所有已确认评论

交通方便、地理位置好，房间安静。

Dear Ms. Yang Y., Thank you very much for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We are pleased to hear that you enjoyed our convenient transportation access, good location, and quiet rooms, and that these contributed to a comfortable stay with your friends. It is also encouraging to know that your overall experience, check-in, accommodation, cleanliness, and team service met your expectations. We truly appreciate your comment regarding the WiFi speed. Please be assured that this feedback has been shared with our relevant team as we continuously look for ways to enhance our connectivity and overall guest experience. Thank you once again for your valuable feedback and for recommending our hotel. We hope to have the pleasure of welcoming you back in the future for an even better stay. Warm regards, Vivian Chu Hotel Manager

客户意见评级 5.0/5

Jingjing Z. 朋友住宿 - 所有已确认评论

非常不错的一次体验，出行很方便，酒店设施齐全，服务很好，距离双峰塔步行七八分钟即可

尊敬的 JingJing Z. 女士， 非常感谢您选择入住 ibis Kuala Lumpur City Centre，并抽出宝贵时间与我们分享如此高的评价。 我们非常高兴得知您对酒店的地理位置、早餐品质、设施以及整体服务都感到满意。酒店距离双子塔仅数分钟步行距离，能够为您的出行带来便利是我们的荣幸。特别感谢您对行李寄存团队成员热情服务的肯定，我们一定会将您的表扬转达给相关同事，这是对他们最好的鼓励。 感谢您对我们团队、清洁度及可持续发展举措的高度认可。我们期待在不久的将来再次欢迎您与朋友一同回到吉隆坡，并为您带来同样愉快的入住体验。 此致 Vivian Chu Hotel Manager

客户意见评级 5.0/5

Zhihui Y. 单人住宿 - 所有已确认评论

干净舒适，卫生间干湿分离

Dear Ms. Zhihui Y., Thank you very much for choosing ibis Kuala Lumpur City Centre and for sharing such a wonderful review. We are delighted to hear that you enjoyed our convenient location near the Twin Towers, as well as the clean and comfortable room with separate wet and dry bathroom areas. It is also great to know that our front desk and luggage team contributed positively to your stay. We truly appreciate your kind recommendation and high ratings across many areas, including check-in, room comfort, WiFi, cleanliness, and overall service. Thank you as well for your feedback regarding breakfast. We value your comments and will review this with our culinary team to continue improving the variety and guest experience. It was our pleasure to host you, and we look forward to welcoming you back on your next trip to Kuala Lumpur. Warm regards, Vivian Chu Hotel Manager

其他网络用户评价我们的酒店

  • 2,544 评论 9.1/10 位置
  • 2,526 评论 7.2/10 房间
  • 2,308 评论 7.4/10 服务
  • 55 评论 7.6/10 上网
  • 1,216 评论 7.8/10 清洁度
  • 972 评论 7.4/10 早餐
  • 532 评论 8.4/10 氛围
  • 76 评论 9.4/10 酒吧和饮品

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