宜必思吉隆坡市中心酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,450 评论

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32 Jalan Yap Kwan Seng, 50450 吉隆坡, 马来西亚

描述

酒店其他优惠

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

我们的客房

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酒店位置

宜必思吉隆坡市中心酒店

32 Jalan Yap Kwan Seng
50450 吉隆坡
马来西亚

GPS:3.163079, 101.714573

电话
传真 +60 3-2778 3300

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,450 评论

客户意见评级 0.5/5

Ziyi H. 朋友住宿 - 所有已确认评论

安排了一件非常臭的房间，臭到恶心无法入睡，同一个房间的室友也这么觉得，同行的伙伴来我们房间也觉得我们房间异常臭。前台说给我们看别的房间看要不要换。 我们看了第一个房间，也没提前告知是联通房，我们和对面同时打开了联通门，我们两个女性发现对面有人吓了一大跳！！对面有一个外国成年男性，和女性，女性看到我们这边有人就一直在尖叫，半夜一点的时间，更吓得我们难受。 我们下楼说还要换一间，第二间房间我们觉得不臭能接受，下来之后check in队伍非常地长，我们和前台说我们就要换成这个房间了，前台要我们排队，ok，排了好久好久队到我们了，前台说把房间给前面check in的人了，就这么耍我们？？？半夜两点，晚上的航班到达，一点没休息。 说只能给我们喷清新喷雾，然后我们电话催了两次都没来喷，半夜两点我们没睡在等着，最后也没来！ 这次入住，严重影响我们的休息、心理健康！！！ 前台只让补偿两份早餐。我们入住本来应该得到应得的睡眠和休息，全因为酒店自己的问题，休息、睡眠都没有了！！我要退款！

Dear Ms. Ziyi H., Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations and that your arrival experience caused such frustration and disappointment. Please accept our sincere apologies for the inconvenience you encountered regarding the room condition, the room change process, and the delays experienced during a busy check-in period. We understand how important a comfortable room and a restful night's sleep are, especially after a late-night flight, and we regret that we fell short of delivering the experience you expected. We appreciate you bringing these concerns to our attention, as guest feedback helps us identify areas where we need to improve our service and operational processes. Your comments have been shared with the relevant teams for review and follow-up. We understand your request for a refund. However, we regret to inform you that we are unable to offer a refund in this case, as service recovery was already extended during your stay as a gesture of goodwill. While we recognize that this did not fully restore your experience, it was provided in accordance with our service recovery procedures. Nevertheless, we sincerely apologize for the inconvenience caused and thank you for sharing your experience with us. We value your feedback and will continue working to improve the quality of our facilities and guest services. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

客户意见评级 5.0/5

Sa H. 情侣住宿 - 所有已确认评论

地理位置还是比较好的，不会太吵闹，服务态度非常好，睡的也很踏实。整体环境干净卫生，性价比非常高，下次来旅游还是会选择

Dear Ms. Sa H., Thank you for sharing your wonderful review and for awarding us a perfect overall score. We are delighted to hear that you enjoyed our convenient location, peaceful environment, and the cleanliness of our hotel. It is especially rewarding to know that our team's service made a positive impression and that you were able to enjoy a comfortable and restful stay. We also appreciate your comments regarding the excellent value for money and your recognition of our sustainability efforts. Guest feedback such as yours motivates us to continue delivering memorable experiences while maintaining high standards of hospitality. Thank you once again for choosing ibis Kuala Lumpur City Centre. We are honored that you would consider staying with us again, and we look forward to welcoming you back on your next visit to Kuala Lumpur. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

客户意见评级 2.0/5

Li J. 朋友住宿 - 所有已确认评论

隔音差 下水道滂臭

Dear Ms. Li J., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and discomfort caused by the drain odor and sound insulation issues you experienced during your visit. We understand how important a clean, quiet, and comfortable environment is for our guests, and we regret that we did not meet your expectations on this occasion. Please be assured that your comments have been shared with the relevant departments for immediate attention and improvement, particularly regarding sewer maintenance and soundproofing concerns. We also regret that our service did not leave you with a better impression, and we appreciate your honest feedback as it helps us identify areas where we must improve. Thank you once again for bringing these matters to our attention. We truly hope to have the opportunity to welcome you back in the future and provide you with a much more pleasant experience. Warm regards, Vivian Chu Hotel Manager

客户意见评级 4.0/5

Xiaobing K. 商务住宿 - 所有已确认评论

标间的床离的太近了！

Dear Ms. Xiaobing K., Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We are pleased to know that you were satisfied with our convenient location, cleanliness, breakfast selection, and the service provided by our team. We also note your comment regarding the proximity of the beds in the standard room. Your feedback is appreciated and has been shared with the relevant department for review and future consideration in our room layout planning. We truly value your support and hope to welcome you back again for a more comfortable stay in the future. Best regards, Vivian Chu Hotel Manager

客户意见评级 3.5/5

Xiangwei M. 朋友住宿 - 所有已确认评论

打扫的挺干净，但是厕所异味重，房间隔音不好，影响睡眠

Dear Ms. Xiangwei M., Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We are pleased to know that you found the room cleanliness satisfactory. However, we are sorry to learn that certain aspects of your stay did not meet your expectations, particularly regarding the toilet odor, soundproofing, and network connectivity. Please accept our sincere apologies for the inconvenience caused. Your comments regarding both room maintenance and WiFi performance have been shared with the relevant departments for immediate review and corrective action. We also take note of your feedback on breakfast and service, which will be reviewed for further improvement. We truly appreciate your constructive feedback, as it helps us enhance the overall guest experience. We hope to have the opportunity to welcome you back for a more comfortable and improved stay in the future. Best regards, Vivian Chu Hotel Manager

其他网络用户评价我们的酒店

  • 2,472 评论 9.1/10 位置
  • 2,477 评论 7.2/10 房间
  • 2,386 评论 7.8/10 服务
  • 50 评论 7.3/10 上网
  • 1,200 评论 7.8/10 清洁度
  • 932 评论 7.5/10 早餐
  • 562 评论 8.5/10 氛围
  • 73 评论 9.4/10 酒吧和饮品

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