Dear Ms. K., Thank you for your perfect rating and for choosing to stay with us. We are delighted to know that you had an excellent experience and that you were satisfied with your stay. Your kind support means a great deal to our team. We look forward to welcoming you back for another enjoyable stay in the near future. Kind regards, Royston Wu Front Office Manager

Dear Ms. H., We are delighted to know that you had an excellent experience and that you were satisfied with your stay. Your kind support means a great deal to our team. We look forward to welcoming you back for another enjoyable stay in the near future. Kind regards, Royston Wu Front Office Manager

Dear Mr. P., Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the room size, faulty power outlet, and unpleasant sewer smell in the bathroom. We will share your comments with our relevant teams for further inspection and improvement. Your feedback is valuable and will be taken into consideration as we continue to improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience. Warm regards, Royston Wu Front Office Manager

Dear Ms. Choi, Thank you very much for taking the time to share your feedback and for rating your experience with us. We are delighted to know that you enjoyed your stay. Your kind feedback is greatly appreciated, and we look forward to welcoming you back again in the future. Warm regards, Royston Wu Front Office Manager

Dear Mr. K., Thank you very much for your wonderful feedback and for awarding us a perfect score following your recent stay. We are delighted to know that you enjoyed our convenient location and overall stay experience. Your kind words about our housekeeping team are especially appreciated, and we will be sure to share your compliments with them. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit. Kind regards, Royston Wu Front Office Manager

Dear Mr. K., Thank you very much for your wonderful review and for giving us a perfect score. We are delighted to hear that you enjoyed our convenient location and overall stay experience. Your kind feedback is greatly appreciated, and we are pleased to know that our team contributed to your positive experience. We look forward to welcoming you back on your next visit. Warm regards, Royston Wu Front Office Manager

Dear Mr. Yun, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our facilities, convenient location, and the cleanliness of our hotel. However, we sincerely apologize that the room size did not meet your expectations and understand the inconvenience this may have caused during your stay. Your feedback is important to us and will be taken into consideration as we continue to improve our guest experience. We hope to have the opportunity to welcome you back again in the future. Kind regards, Royston Wu Front Office Manager

Dear Mr. C., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and enjoyed the swimming pool. At the same time, we regret to learn that the cleanliness and condition of the room did not fully meet your expectations. Your comments have been noted and shared with the relevant team for review and improvement. Thank you for your valuable feedback. We hope to have the opportunity to welcome you back for an even better stay in the future. Kind regards, Royston W. Front Office Manager

Dear Ms. J., Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed our convenient location and appreciated the service provided by our front desk and bell team. We also appreciate your helpful suggestion regarding the subway station connection and will certainly improve communication for our guests. We truly value your feedback and hope to welcome you again in the future. Best regards, Royston Wu Front Office Manager

Dear Mr. C. Thank you very much for sharing your feedback with us. We are pleased to hear that you found our location convenient and enjoyed the nearby dining options during your business trip. We also truly appreciate your kind mention of Jasmine at the front desk, and we will be sure to share your compliments with her. Your feedback across all areas is valuable to us as we continue to improve our guest experience, and we hope to have the pleasure of welcoming you back again soon. Thank you, Royston Wu Front Office Manager

Dear Mr. K., Thank you for sharing your feedback and for being a valued member of our ALL – Accor Live Limitless loyalty programme. We’re delighted to know you enjoyed the location, views, and the welcoming service from our team. It’s also great to hear that the cleanliness and pool maintenance contributed positively to your stay. We truly appreciate your comments and look forward to welcoming you again. Sincerely, Hidayu Mercure ICON Singapore City Centre

Dear Mr. K., Thank you for sharing your experience with us. We’re pleased to hear that the location suited your trip and that you found the hotel clean and good value for money. We also appreciate your understanding regarding the room size, which is typical for city hotels. Your feedback is truly valued, and we hope to have the opportunity to welcome you back again in the future. Sincerely, Hidayu Mercure ICON Singapore City Centre

Dear Ms. K., Thank you for taking the time to share your feedback. We are pleased to know that you found our services, including advance luggage storage, early check-in and the balcony, to be positive aspects of your stay. With regards to the cookies and drinks placed in your room shortly after check-in, please allow us to clarify that these were provided as part of our welcome amenities for our valued Accor member. We appreciate you highlighting the timing of this service, and your comment has been shared with the team to reinforce clearer communication and adherence to room access procedures. Thank you once again for your valuable feedback. It helps us review our processes and continue improving the guest experience. We hope to have the opportunity to welcome you again for a more seamless experience. Sincerely, Hidayu Mercure ICON Singapore City Centre

Dear Sunggu K., Thank you for taking the time to tell us about your experience at the Mercure ICON Singapore City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abby Khalid Front Office Manager