Raffles Singapore 5성

고객 평점 (ALL 평가) 4.8/5 1,638 리뷰

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호텔설명

호텔 추가 정보

  • Labelled ALLSAFE

  • Re-opened in August 2019 after an extensive, historically sensitive restoration

  • Situated in the heart of the city, just steps from Marina Bay, City Hall, Chinatown and more

  • All-suite accommodation with 24-hour Raffles Butler service

  • Nine new restaurants and bars with celebrity chef concepts

숙박

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호텔 위치

Raffles Singapore

1 Beach Road
189673 SINGAPORE
싱가포르

GPS:1.294, 103.855

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  1,638 리뷰

고객 평점 4.5/5

Hongjung C. 가족 - 전체(All) 통지 확인

팜스윗 예약하고 갔는데, 레지던트로 업그레이드 해주어 감사했습니다. 다만 2개 스위트 비교 및 선택 하도록 해야 하나 무조건 업그레드하여 안내한 것은 좀 무례했습니다. 팜을 선택한 이유가 있는데, 업스레이드니 무조건 사용하라는 식의 호의는 좋지않음.

Dear Hongjung C., Thank you for sharing your feedback with us. We are glad to hear that you appreciated the upgrade to the Residence Suite; however, we sincerely apologise if the manner in which it was offered did not meet your expectations. Your point regarding giving guests the choice between suites is well taken, and we will review this to ensure our gestures of hospitality are always considerate and aligned with our guests’ preferences. We truly value your insights as they help us refine our service, and we hope to have the opportunity to welcome you back to Raffles Singapore for an experience that is both thoughtful and seamless. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

고객 평점 5.0/5

Seokhwa L. 가족 - 전체(All) 통지 확인

버틀러 서비스를 통한 고객 맞춤 서비스로 큰 감동을 받았습니다. 또한 깊은 역사가 있는 호텔에서 정말 편안하고 안락한 숙박으로 잊지 못할 추억을 받았습니다.

Dear Seokhwa L., Thank you for sharing such a thoughtful review. We are delighted to hear that the personalised butler service made such a lasting impression, and that your stay in our historic hotel was both comfortable and memorable. It is wonderful to know that the prompt and courteous assistance you received, even during your breakfast and Afternoon Tea enquiries, enhanced your experience further. Your kind mention of Fazirah and Shannon will be warmly shared with them, as they will be so pleased to know they contributed to making your stay so special. We look forward to welcoming you back soon for another refined and unforgettable experience at Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

최고의 경험

고객 평점 5.0/5

Younghyeon K. 가족 - 전체(All) 통지 확인

살면서 가본 호텔 중 최고였습니다. 서비스는 말할 필요 없이 완벽했습니다. 또한 건물의 아름다움, 음식의 맛, 정원의 조경, 잔디, 향기, 객실의 인테리어와 청결도! 모두 최고였습니다. 이 호텔 만을 위해서 싱가포르에 다시 오고 싶을 정도입니다.

Dear Ms. K., Greetings from Raffles Hotel Singapore! Thank you very much for residing with us and for taking the time to complete our guest satisfaction survey. My colleagues and I are extremely pleased to learn that you have enjoyed your time here at Raffles Singapore. Your stellar ratings and comments have been shared with all hotel teams as it is with such kind words comments that fuel us to continue to deliver our very best service. Ms. K., we constantly strive to present ourselves in a way that is representative of the Raffles brand and it is our vision to continue to retain our renowned reputation as one of the iconic hotels in the world. We would love for you to join us on this journey and would deeply appreciate if you would be so kind as to share your experience on TripAdvisor with the rest of the world. Once again, thank you very much for your feedback and we are now all looking forward to welcoming you again to our oasis of tranquility and heritage in the not so distant future. Kind regards, Wong Yoke Lan Director of Rooms

좋은 숙박

고객 평점 4.0/5

익명 가족 - 전체(All) 통지 확인

전반적으로 만족스럽지만 외부인이 많아서 불편함을 느낌

Dear Ms. Y., Greetings from Raffles Hotel Singapore! Thank you very much for residing with us and for taking the time to complete our guest satisfaction survey. My colleagues and I are extremely pleased to learn that you have enjoyed your time here at Raffles Singapore. Your stellar ratings have been shared with all hotel teams as it has fuel us to continue to deliver our very best service. Ms. Y., we constantly strive to present ourselves in a way that is representative of the Raffles brand and it is our vision to continue to retain our renowned reputation as one of the iconic hotels in the world. Once again, thank you very much for your feedback and we are now all looking forward to welcoming you again to our oasis of tranquility and heritage in the not so distant future. Kind regards, Wong Yoke Lan Director of Rooms

아름다운 호텔, 행복한 경험

고객 평점 4.5/5

신윤민 가족 - 전체(All) 통지 확인

환대가 어울리는 호텔 모든것이 다 완벽했다. 웰컴카드, 푸드, 전부 역사와 전통이 만들어낸 완벽함이었다. 다만, 베개를 요청했지만 하나는 나중에 온다고 했는데 오지 않았고 욕조에 한참이 걸려 만들어주고 나가신 거품은 조금있다가 다 사라져 버렸다(물이 다 빠져버림) 욕조의 물빠짐 버튼이 고장났던 것. 이미 샤워를 하고 나와 늦은 시간이었기에 컴플레인 하지 않았다. 고작 1박이었기에 잠이 더 고팠다. 고치고 늦게 거품목욕을 하면 컨디션에 문제가 있을 듯 했다. 하지만, 이 모든것을 용서할 수 있을 곳이었다. 체크아웃 하면서 예약해주신 덕에 롱바도 편하게 이용했고, 애프터눈티도 편하게 이용했다. 참, 동양인이라 계속 구석에 자리배치를 하는 것은 기분탓일까....??? 우리만 동떨어진 공가에서 애프터눈 티를... 조식도 많이 떨어진 곳에서... 그게 좀 걸렸다.

Dear Ms. S., Greetings from Raffles Hotel Singapore! Thank you very much for residing with us and for taking the time to complete our guest satisfaction survey. My colleagues and I are extremely pleased to learn that you have enjoyed your time here at Raffles Singapore. Your stellar ratings and comments have been shared with all hotel teams as it is with such kind words that fuel us to continue to deliver our very best service. Ms. S., please accept our sincere apologies on the inconvenience caused on poor follow up on your pillow request which we had indicated in your personal preference for your next visit. Beside we had also updated the table seating preference to be near to buffet counter during breakfast and main dining hall for afternoon tea. The bathtub issue had been addressed promptly right after your comment. We are constantly strived to present ourselves in a way that is representative of the Raffles brand and it is our vision to continue to retain our renowned reputation as one of the iconic hotels in the world. Once again, thank you very much for your feedback and we are now all looking forward to welcoming you again to our oasis of tranquility and heritage in the not so distant future. Kind regards, Wong Yoke Lan Director of Rooms

그 외 웹 사용자 평가 등급

  • 316 리뷰 9.4/10 위치
  • 584 리뷰 9.1/10 객실
  • 1,095 리뷰 9/10 서비스
  • 448 리뷰 9.6/10 분위기
  • 329 리뷰 8.8/10 편의 시설
  • 326 리뷰 8.2/10 레스토랑
  • 192 리뷰 8.9/10 안락함
  • 146 리뷰 8.8/10 조식

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