Raffles Singapore 5성

Dear Ein O., Thank you for taking the time to share your feedback with us. We are sorry to learn that your stay did not fully meet your expectations, particularly regarding the consistency of service and the overall sense of care you experienced throughout your visit. At Raffles, we place great importance on delivering warm, attentive, and genuinely thoughtful hospitality, and we regret that this was not consistently reflected during your stay. We also note your comment regarding the early check-in request. We understand how important this can be after travel, and we regret that we were unable to accommodate this request, as well as the disappointment this caused upon arrival. In addition, we are sorry that aspects of your accommodation, cleanliness, breakfast selection, and butler service did not meet the standards you expected from us. Your feedback has been shared with the relevant teams for review and improvement, particularly with regard to consistency, attentiveness, and guest communication. While we are pleased that you had a more positive experience at Courtyard dinner, we recognise that several other areas fell short of expectations and did not reflect the level of hospitality we aim to provide. Thank you again for your honest comments. We value your feedback as it helps us to improve, and we hope to have the opportunity to welcome you back for a more seamless and genuinely caring experience at Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

Dear Tae Y. K., Thank you for your kind and heartfelt reflections. We are truly delighted to know that your family holiday with us was comfortable and filled with warmth, and that our team contributed to such a pleasant stay. It means a great deal to hear that you would return to us again, and we look forward to welcoming you and your family back for another memorable and refined experience. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

Dear Minyeob K., Thank you for your wonderful and heartfelt feedback. We are truly delighted to hear that your experience with us left such a lasting impression. It is especially gratifying to know that the comfort of your suite and the enjoyment of our wellness facilities, as well as the charm of our retail spaces and photo spots, enhanced your stay. We look forward to welcoming you back for another exceptional and memorable visit at Raffles. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

Dear Eun W. C., Thank you for sharing your thoughtful feedback. We are pleased to know that aspects of your stay were satisfactory, and we sincerely regret the inconveniences you experienced with the entertainment system, the absence of a bidet in the bathroom, and the noise from the floor above. Please be assured that your comments have been shared with our team, as we continually strive to refine every detail of our guests’ experience. We hope to have the opportunity to welcome you back for a stay that reflects the true comfort, elegance, and tranquility of Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

Dear Jee Y. L., Thank you for sharing such a heartfelt reflection of your recent stay with us. We are truly honoured by your generous words and deeply touched to know that your experience felt nothing short of perfect. To learn that our service and thoughtful gestures created meaningful memories for you is the greatest compliment we could receive. It brings us immense joy to know you felt such happiness and personalised care throughout your time with us at Raffles Singapore. Your kind recognition of Irene, Rizzy, Olivia, and the wider team will be shared with great pride. They will be sincerely moved to know their dedication and warmth left such a lasting impression. We are equally grateful for your thoughtful observations regarding housekeeping and amenities. Please accept our sincere apologies for the oversights you encountered, these are certainly not reflective of the seamless experience we strive to provide. Your feedback is invaluable as we continue to refine every detail of our guests’ journeys. We look forward to welcoming you back for another treasured moments together. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore