Having stayed here at Sofitel City Centre before, it was a natural choice for me to choose it for our next staycation. The room was spotlessly clean and furnished with almost every comfort one could ask for. I asked for a firmer pillow (my preference) which Housekeeping gladly provided to my delight. Breakfast was excellent with a good choice of options and the food quality & presentation was faultless. I enjoyed the Afternoon tea as well with the selection of sweet delights. The ambience and the setting was comfortable and casual at the same time. I will definitely choose and recommend Sofitel as a first choice for a staycation. Keep up the good work!

Nice stay but lack of exclusiveness especially for elite hotel members. There used to be a club lounge (level 6) but it’s currently temporary close. The check in, at the club room is no longer possible, not mentioning about doing some work within the club while enjoying some snacks or drinks. Another point where there’s room for improvement. Since the hotel has opened up a few years back, there’s no complimentary or even discounted parking while staying in the hotel is a turn off, especially for those driving. Would strongly suggest the senior management to look into the topics mentioned.

Another excellent stay at Sofitel City Centre. Good recognition of Accor Gold status. As usual, Front Desk Manager Indra made sure that the arrangements are perfect, which is most appreciated. Would return.

A very recommended hotel! Excellent and fast services from both front desk, in room dining as well as housekeeping services. Room and equipment conditions are all well maintained. It is very comfortable to stay in the Suite room for 2 days. I Surprisingly to see how big the room is! For your information, the carpark fee is not covered by the hotel. Therefore I would say taking mrt is the best option for thetravellers. Last but not least, swimming pool is one best place in this hotel. Beautiful view that you can catch during the morning and night. Do try out to see here when you stay in this hotel.

As an Accor plus platinum member, the complimentary upgrading of this stay surprised me. This is the 1st time I felt the stay is too short. Good services and friendly greeting of all hotel staff. Just a little remark that the tv entertainment software system should be improved to accelerate the loading speed.

The staffs are friendly! Room is spacious too! Despite the pandemic, they don’t compromise on food quality and selection, enjoy the high tea and breakfast very much ! I will choose this hotel for staycation next round!

very pleasant stay it was. i enjoy the room facilities and the staff were very helpful too. i like the swimming pool and the gym. The welcome drink is delightful as well. very close to restaurant near by and the MRT.

Due to some unexpected circumstances it became a solo relax trip for me but it was not disappointing at all. From pre arrival to departure it was an overall great stay. The team went an extra mile to make some arrangements due to my dietary requirements for high tea. Julie was very patient and enquired clearly for my dietary restrictions before high tea was served and that really assured me. The room was great and my most favourite part of the stay is definitely the tent, really appreciate for the exception done! There was some minor issues, mainly the showerhead at the tub was not working and I was locked in twice from the chain lock being rusty/hard to unledge sometimes but it was still good nonetheless. The food was delicious, I ordered the in room dining and Michelle took my orders and requests perfectly executed. Bread was slightly burnt but will definitely visit again for the food. Breakfast variety was superb and despite the busy mornings, Raihanna who I believed help with pre arrivals and on the floor, was still patient when she answered all my questions and help checked my delayed orders. Last but not least, the check in was impressive, Monica was very professional and detailed in explaining every procedure. Working in the hospitality line as well, I am impressed and very glad that such meticulous details are not missed out in haste for efficiency. I hope I got all their names right and I wish to commend the whole team for their effort and service standards. Will definitely recommend others and stay again should chances allows. Please do not hesitate to email me should you require any further information to trace the associates above if unclear. Thank you and till we meet again!

A great thank to all hotel staff members for running the premises during this special time . Excellent hotel for family with kids, my 3 year-old boy had a great time at the pool area. There were a few hiccups that the hotel can look into to further enhance their service. The tent in the room for my boy was only set up at 10pm after 3 calls, understand there could be delay in setting up however communication was not good , we only found out the tent was not ready the moment we stepped into our room. Staff promised to bring it up 7-9pm but did not happen . Pre-arrival email from hotel asked for kid's name and age but did not see anything personalized. Excellent idea to invite families with young kids to have breakfast in the ballroom instead. Breakfast was fantastic with premium quality food . Staff was great but could be more attentive, on the 2nd day we had waited 20 mins for our food as there was a mistake on the ordering form . Nice gesture to provide masks and sanitizer for guests . Would be nice if there are replenishment of toiletries and bottled of water placed outside the room on the next day so we did not have to call. To conclude the hotel is an excellent choice for family staycation . Friendly staff, nice pool ,great location connected to Guoco Tower, 5 mins walk to 100AM.

The front desk staff provide excellent service (Monica and Thao, especially; thank you for the excellent service). The afternoon tea at 1864 was delightful. Great service too (thank you, Jullie). But perhaps everywhere else in the hotel, it's clear they are really under-staffed. There's no greeter at the lobby to direct guests and respond to their queries immediately, restaurant staff are almost constantly running around and sometimes ignoring customers during breakfast, email responses sometimes take many days (and there were no apologies when I mentioned it over the phone). There was seemingly little effort to make the stay memorable. To their credit, they did give me an upgrade to a club room as a Diamond member, which I appreciated. I guess/hope service would be more personal if they weren't so under-staffed. The club lounge is small and underwhelming. On one of my visits, the staff serving coffee had an indifferent and almost unfriendly attitude, probably because she was so overworked. She did cheer up during cocktail hours. But overall service at the club lounge wasn't enthusiastic. I've had much better service at several other hotels' club lounges recently, despite the current pandemic restrictions. To be perfectly honest, I didn't feel like I stayed in a luxury hotel.

Check-in very smooth not like other hotels in Singapore in these days. Due to the voucher, there is lots of staycationer in this region so check-in procedure is not so easy. All booking service for Gym, Pool is smooth. The only matter is, still looks a bit short hands. Hard to connect call to front.

The stay was great, and the rooms was nicely designed and well furbished. One minor issue is the standard pillows are too soft and would be good if the pillow menu is more well presented. Was only told they offer different pillows after checking with staff.

Thank you all at Sofitel Singapore City Centre for a truly wonderful staycation. We felt very welcomed, from the pre-arrival email correspondence, to checking in at Front Desk at 3pm. The Club Lounge Evening Apero Chic was tasteful and delicious. Housekeeping had also quickly taken care of the drainage issue in our bedroom shower. Wen Xin at Racines went over and above to make sure we were well taken care of. The in-Room dining team was very lovely and offered us impeccable service when arranging our request for breakfast in the room as we have to rush out for work. It has been a truly wonderful first stay and we have been wowed by the Sofitel Hospitality. The suite is beautiful, spacious, and made us feel very pampered. We look forward to more staycays with you guys for the rest of the year! We will be seeing you soon.

Great hotel and excellent services. We booked 2 rooms and the hotel arranged for our rooms to be in the same floor but opposite from each other. Thank you for your thoughtful arrangement, it allows us to enjoy both side of sceneries. I especially loved the bathroom features, with TV and book holder. It feels elegant and sophisticated. My family have had a great time and we look forward to visit Sofitel again.

Recently celebrated my birthday at this hotel. All good at check in and with the Silver membership. I thought will be nice to have a later check out. During check in, i was told that i got to check again the next day (which is fine). The next day (my Birthday!), i went to the counter to check again and the answer i got is a NO (Awesome present on my birthday).