Marival Emotions Resort & Suites Riviera Nayarit by Mercure 4 stars

Customer review rating (ALL Rating) 4.3/5 1,014 reviews

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BLVD NUEVO VALLARTA, PASEO COCOTEROS, 63732 NUEVO VALLARTA, Mexico

Description

Hotel extras

  • Located facing Nuevo Vallarta Beach

  • Restaurants, bars, pools, spa, and various activities on land and sea

  • Family hotel, with accommodations ranging from standard rooms to duplex suites

  • Easy access and shuttle service to Puerto Vallarta International Airport

  • Tourist attractions to visit: Marina La Cruz, Galerías Vallarta, and Malecón

Our accommodation(s)

Hotel location

Marival Emotions Resort & Suites Riviera Nayarit by Mercure

BLVD NUEVO VALLARTA, PASEO COCOTEROS
63732 NUEVO VALLARTA
Mexico

GPS:20.710203, -105.301866

Telephone
Fax +52 800 323 1647

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,014 reviews

Customer review rating 0.5/5

Sarah F. Friends - Confirmed reviews ALL

Elected to stay here as the host hotel for Ironman 70.3 Nayarit. Location was perfect for that, but from long check-ins, to trying to sell us a time share, to the lack of available restaurant reservations, to the terrible offerings at the buffets, we were sorely disappointed.

Dear Sarah F., Thank you for your feedback regarding your recent stay with us. I am pleased to hear that you found our location suitable for the Ironman 70.3 Nayarit; however, I regret to learn that your experience with our dining options did not meet expectations. We continuously strive to improve our guests' experiences and appreciate your insights regarding check-in procedures and restaurant availability. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 4.5/5

Ethel P. Z. Business - Confirmed reviews ALL

We organized a large complicated event and it went fantastically well!

Dear Ethel P. Z., Thank you for your positive feedback regarding your event at our resort. We are delighted to hear that everything went fantastically well and that you found our location wonderful. We appreciate your kind words and hope to welcome you back soon. Daphne Fernández Gerente General/ General Manager Marival Resort & Suites by Mercury

Customer review rating 5.0/5

Natividad L. A. G. Families - Confirmed reviews ALL

This year was our 4th year staying at this resort and we definately recommend it. The food was delicious, Mr. Eduardo Aragon at La Bamba very attentive, nice and pleasent as well as Daniel Ramos Rendon, Manuel Hernandez, Adriana and Michell from Marival Kids club. We will definately return next year!

Dear Natividad L. A. G., Thank you for your kind words regarding your recent stay at our resort. We are delighted to hear that you enjoyed the delicious food and received exceptional service from our dedicated team members. Your continued patronage over the years means a lot to us, and we look forward to welcoming you back next year for another memorable experience. Best regards, Daphne Fernández Gerente General/ General Manager Marival Resort & Suites by Mercury

Customer review rating 3.5/5

Kelsey J. Couples - Confirmed reviews ALL

The resort was nice. Very quiet and not overcrowded. There weren’t people staking claim to pool chairs at 8 am like I’ve experienced at other resorts. The entertainment wasn’t amazing and the “kids” area was lacking but they did provide bikes and boogie boards for free. My main quip, and the reason I wouldn’t come back is because the resort didn’t offer guacamole to everyone. You could only get it if you had paid an extra $200USD per day for their membership. I’ve been to a lot of resorts, and guacamole (a staple for a Mexican vacation) has never been withheld from me before. We asked at every restaurant and they all said no. Very disappointing considering it’s a very cheap way to make resort guests happy!

Dear Kelsey J., Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the peaceful atmosphere of our resort and appreciated the complimentary activities such as bikes and boogie boards. We regret to learn about your disappointment with the guacamole and truly value your comments. Please rest assured that we will take your observations into consideration immediately, along with your suggestions regarding entertainment options and the children’s area, as we work on future enhancements. Your insights are greatly appreciated, and we hope you will consider visiting us again to experience the full range of offerings we strive to provide. Best regards, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 3.5/5

Virgilio R. Families - Confirmed reviews ALL

not well cleaning needs to be improved... we opened the fridge 2 days after our arrival that means at least one day of cleaning and we find an open beer and smell bad... Roof water leaking at the entrance due lack of maintenance of the air conditioner... No availability on reservations at restaurants for dinner during our steady... we need to talk with the general manager to open one table for 2... but many tables were free when we arrived at each restuarant... lack of quality on food and beverages

Dear Virgilio R., Thank you for sharing your feedback regarding your recent stay at Marival Emotions Resort & Suites Riviera Nayarit. I am truly sorry to learn that your experience did not meet your expectations, particularly concerning cleanliness and maintenance issues. We appreciate your observations and will address them with our team to enhance our services. I also regret to hear about the difficulties you encountered with restaurant reservations. We strive to provide our guests with a memorable dining experience, and your comments will be taken into account as we review our reservation policies and availability. Thank you once again for your insights, and I hope you will consider us for your future travels. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Other web-users rate our hotel

  • 401 reviews 8.1/10 Location
  • 697 reviews 5.7/10 Room
  • 2,111 reviews 8.2/10 Service
  • 11 reviews 9.1/10 WiFi
  • 1,162 reviews 6.9/10 Food
  • 742 reviews 9/10 Vibe
  • 369 reviews 5.9/10 Cleanliness
  • 70 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.