Marival Emotions Resort & Suites Riviera Nayarit by Mercure 4 stars

Customer review rating (ALL Rating) 4.3/5 1,190 reviews

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BLVD NUEVO VALLARTA, PASEO COCOTEROS, 63732 NUEVO VALLARTA, Mexico

Description

Hotel extras

  • Located facing Nuevo Vallarta Beach

  • Restaurants, bars, pools, spa, and various activities on land and sea

  • Family hotel, with accommodations ranging from standard rooms to duplex suites

  • Easy access and shuttle service to Puerto Vallarta International Airport

  • Tourist attractions to visit: Marina La Cruz, Galerías Vallarta, and Malecón

Our accommodation(s)

Hotel location

Marival Emotions Resort & Suites Riviera Nayarit by Mercure

BLVD NUEVO VALLARTA, PASEO COCOTEROS
63732 NUEVO VALLARTA
Mexico

GPS:20.710203, -105.301866

Telephone
Fax +52 800 323 1647

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,190 reviews

Customer review rating 3.5/5

Ronald M. Couples - Confirmed reviews ALL

The hotel was nice and the food was good as usual. The Mexican Night was definitely a highlight. One negative experience was that the new restaurant booking system took up too much time - approximately 2 hours waiting with all the other guests on Sunday morning. Also, one restaurant did not even receive our confirmed reservation. One suggestion is to supply better quality alcohol (spirits) for Villa members. None of the bars had the products that Marival had before. Even Marival Distinct did not have the product that our salesman said would be available there.

Dear Ronald M., Thank you for your feedback regarding your recent stay at Marival Emotions Resort & Suites. We are pleased to hear that you enjoyed the hotel ambiance and the culinary offerings, particularly the Mexican Night. We sincerely apologize for the inconveniences you faced with the restaurant booking system and the reservation issue. We understand how valuable your time is, and your concerns have been noted. Additionally, we appreciate your suggestion regarding the quality of spirits offered to our Villa members. Your insights are important to us as we strive to enhance our guests' experiences. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future. Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 5.0/5

Maureen H. Couples - Confirmed reviews ALL

Lots of Fun, Lots of food, great pool shade and chairs

Dear Maureen H., Thank you for your positive feedback. We are delighted to hear that you enjoyed the fun atmosphere, the variety of food, and the comfortable pool amenities. It is our pleasure to provide a memorable experience for our guests. Sincerely, Daphne Fernández Gerente General/ General Manager Marival Resort & Suites by Mercury

Customer review rating 3.0/5

Terry S. Couples - Confirmed reviews ALL

Greatly appreciated the help Karima, then Idida did to accomodate our request to be located next to my spouse's sister as we do almost everything together (beach walks, meals, cocktail hours etc. Made our stay so enjoyable. There were some issues: 1. Wifi reception spotty near eating area on left hand side of Resort. (Needs a wifi booster in the area); 2. Showers were cool for first several days; (reported to lobby registration area and the man said "it was just tricky to operate). We know how to operate showers, and it wasn't"just tricky". After third day, mentioned again to lady at lobby; workman came out and reset temperature level which was low. 3. Water tap in bedroom ensuite sink is loose and needs tightening. 4. Smoke from smoking area drifts up to eating area. Suggest it either be moved or eliminated. 5. Suggest the need to register for 'specialty' dining areas be discontinued in favour of just 'first come, first seated'. This would eliminate wasting time of guests and we have found this to be better at other resorts.

Dear Terry S., Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you appreciated the assistance provided by our team members, Karima and Idida, and that their efforts contributed to your enjoyable experience. We sincerely apologize for the inconveniences you encountered during your visit. Your feedback regarding the Wi-Fi connectivity, shower temperature, and the loose tap in your room has been duly noted and will be addressed with our maintenance team to ensure improvements are made. Furthermore, we appreciate your comments about the smoking area and the dining reservation system. These insights are invaluable as we continuously strive to enhance our guest experience. Thank you once again for your valuable suggestions. We hope to welcome you back in the future for an even more satisfying stay. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 5.0/5

Marlene M. Couples - Confirmed reviews ALL

We had a great experience! The members beach club was great! We had outstanding service from Marcos. The restaurants were outstanding especially Amalfi and Silk.

Dear Marlene M., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your experience, particularly at our members beach club and the exceptional service from Marcos. It is gratifying to know that Amalfi and Silk met your expectations. We look forward to welcoming you back. Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 5.0/5

Deborah K. Families - Confirmed reviews ALL

We came with our son & his family, & met my son’s wife’s parents for a superb holiday together. The food was incredible but the à la carts took over 2 hours, which was way too long for all of us, especially the kids. I would love to see the bathroom closed off from the rest of the room, so there’s more privacy between the toilet, shower and sink area. That’s the only thing I didn’t like about the rooms. Otherwise the resort is everything you could ask for in a Mexican holiday. Thank-you to everyone who works so hard to make everyone’s stay as fantastic as possible.

Dear Deborah K., Thank you for taking the time to share your feedback regarding your recent stay at Marival Emotions Resort & Suites Riviera Nayarit by Mercure. We are delighted to hear that you and your family enjoyed our delicious food, engaging entertainment, and family-friendly atmosphere. We appreciate your comments regarding the à la carte dining experience. We strive to provide high-quality service, and your observations will be taken into consideration as we continually seek to improve. Additionally, we understand your preference for more privacy in the bathroom layout and recognize how important this aspect is for our guests' comfort. It brings us joy to know that our team contributed to making your holiday memorable. Thank you for your kind words, and we hope to welcome you back for another enjoyable experience in the future. Best regards, Marival Emotions Resort & Suites Riviera Nayarit by Mercure

Other web-users rate our hotel

  • 454 reviews 8.3/10 Location
  • 795 reviews 5.9/10 Room
  • 2,455 reviews 8.2/10 Service
  • 13 reviews 8.4/10 WiFi
  • 1,339 reviews 7/10 Food
  • 911 reviews 8.9/10 Vibe
  • 414 reviews 5.9/10 Cleanliness
  • 77 reviews 6.9/10 Breakfast

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