Novotel Tangerang BSD City bintang 4

Dear Mr. Suhastomo W., Thank you for taking the time to share your feedback regarding your recent business stay at Novotel Tangerang BSD City. We are delighted to know that you enjoyed our peaceful and comfortable location and that your overall experience was pleasant. Your kind comments about our team are truly appreciated and will be shared as encouragement to continue delivering excellent service. We also thank you for your valuable suggestion regarding the swimming pool area. Guest feedback such as yours is important to us as we continuously strive to enhance our facilities and overall guest experience. Thank you once again for your support. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. R., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Tangerang BSD City. We are delighted to know that you found our room comfortable and clean, and that the check-in and check-out processes were smooth and efficient. It is wonderful to hear that you had an overall satisfying stay with us. We also appreciate your feedback regarding the swimming pool experience during the weekend. As a family-friendly hotel, the pool can be more lively during peak periods, and we thank you for your understanding. Thank you once again for your kind review. We look forward to welcoming you back for another comfortable stay in the future. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Eirene S., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Tangerang BSD City. We sincerely apologize that your experience did not meet your expectations. We regret the inconvenience caused by the room lighting issue and understand your frustration that the problem persisted despite our efforts to resolve it during your stay. We also appreciate your valuable feedback regarding the communication of our facilities' policies, such as playground requirements and check-in arrangements. Your suggestion to provide clearer information in advance is well noted and will be shared with the relevant teams for improvement. Furthermore, we are sorry to learn that your birthday stay did not feel as special as you had hoped. We understand how important these occasions are and regret that we fell short of creating a memorable celebration for you and your family. Thank you for bringing these matters to our attention. Your feedback is invaluable as we continuously work to improve our services and guest experience. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Sarah D. P., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Tangerang BSD City. We sincerely apologize that your experience did not meet your expectations. We regret your disappointment regarding the room allocation and understand how important it is for guests to feel that their preferences are fairly considered. Please be assured that room assignments are based on availability at the time of arrival, and we are sorry that the arrangement provided did not meet your expectations. We also apologize for the housekeeping oversight regarding the tissue replenishment and for the shortcomings you experienced with our facilities and services. Your comments have been shared with the relevant teams for immediate review and improvement. We truly appreciate your feedback, as it helps us identify areas where we need to do better. We hope to have the opportunity to welcome you back and provide a much-improved experience in the future. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Fia Z., Thank you for sharing your wonderful review and for choosing Novotel Tangerang BSD City for your family stay. We are truly delighted to know that you enjoyed our family-friendly atmosphere, unique and luxurious design, cleanliness, and aesthetic ambiance throughout the hotel. It is especially rewarding to hear that our interior design left such a memorable impression on you. We are also pleased that our friendly team contributed to making your stay enjoyable. Your perfect ratings and kind words mean a great deal to us and serve as great motivation for our team to continue delivering exceptional hospitality. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City