Novotel Tangerang BSD City bintang 4

Dear Ms. Sinta S. N., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your kind review regarding your recent family stay with us. We are truly delighted to know that you had a pleasant experience and especially enjoyed our strategic location, breakfast selection, and the service delivered by our team. It is also wonderful to learn that our WiFi, check-out experience, sustainability initiatives, pool, and concierge service met your expectations during your stay. As an ALL Accor Classic member, we sincerely appreciate your loyalty and are pleased to know that you felt well recognized during your visit. Your positive feedback means a lot to us and will surely motivate our team to continue delivering warm and memorable service to all our guests. Thank you once again for your lovely appreciation and recommendation. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another enjoyable stay. Warm Regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Ms. Maria F. K. L., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Novotel Tangerang BSD City. We are delighted to know that you and your family had an enjoyable stay with us. It is truly rewarding to hear that you appreciated the cleanliness and comfort of your room, the beautiful city view, the variety of our breakfast offerings, and the delicious food served throughout your stay. We are also grateful for your kind compliments about the warm hospitality provided by our team, especially our Security and Front Office colleagues. Your appreciation will certainly be shared with them as recognition of their dedication to creating memorable guest experiences. Thank you as well for your positive comments regarding our facilities and sustainability initiatives. Your encouragement inspires us to continue delivering excellent service to every guest. We sincerely appreciate your recommendation and are thrilled to know that you are planning to stay with us again. We look forward to welcoming you back to Novotel Tangerang BSD City for another memorable family stay. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Desy E. S., Thank you for taking the time to share such a detailed and thoughtful review of your recent stay at Novotel Tangerang BSD City. We are truly delighted to know that you and your family had a memorable experience in our Family Bunk Bed Room and that you found it to be worth every penny. It is also wonderful to hear that you appreciated our amenities, breakfast, and sustainability initiatives such as the water dispensers on each floor. At the same time, we sincerely appreciate your valuable feedback regarding the slide in the Family Bunk Bed Room. Guest safety is always our top priority, and your comments and suggestions have been shared with our management team for further review and evaluation. Feedback like yours is invaluable in helping us continuously improve our facilities. We would also like to extend our heartfelt thanks for your kind recognition of Vania and Fahd. It was our pleasure to assist with your stay, and your generous compliments will certainly be shared with them as motivation to continue creating memorable experiences for our guests. Thank you once again for choosing Novotel Tangerang BSD City. We look forward to welcoming you and your family back for another wonderful stay in the future. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Aldo Fransiskus Marsetio, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Tangerang BSD City. We sincerely appreciate your loyalty as an ALL Classic member and are grateful that you chose our hotel for your family stay. We are pleased to know that several aspects of your stay met your expectations, including the accommodation, cleanliness, breakfast selection, check-in and check-out experience, as well as our sustainability efforts. At the same time, please accept our sincere apologies for the disappointing experience with the kids’ activities, particularly regarding the mermaid show schedule and the lack of guidance during the art and craft activity. We understand how important these moments are for families, especially for children, and we regret that this part of your stay did not meet expectations. We have also taken note of your feedback regarding the WiFi connection speed. Your comments will be shared with the respective teams for further evaluation and improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your family back to Novotel Tangerang BSD City and provide a more enjoyable family experience in the future. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Harun A. R., Thank you for taking the time to share such a wonderful review regarding your recent stay at Novotel Tangerang BSD City. We are truly delighted to know that you and your family had an outstanding experience with us. It is rewarding to hear that you enjoyed our spacious and clean room, two-level playground, library, swimming pool, and the various facilities available throughout the hotel. We are especially grateful for your kind recognition of Pak Adit and Mas Juan. Your compliments regarding their hospitality will certainly be shared with them and the entire team as motivation to continue delivering exceptional service to all our guests. We also greatly appreciate your perfect ratings across all aspects of your stay, including accommodation, cleanliness, dining experiences, concierge service, fitness center, kids' facilities, sustainability initiatives, and member recognition. As a valued ALL Classic member, your positive feedback means a great deal to us. Thank you once again for your trust and recommendation. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another memorable stay. Warm regards, Vania Anggelia Guest Relations Officer