Pesan informasi

Mercure Serpong Alam Sutera bintang 4

Catatan tamu Avis 4.3/5 5.625 ulasan

Hotel yang disetujui ALLSAFE

Pesan hotel ini

Kamar 1

Jumlah orang
Usia anak

Jaminan Harga Terbaik

Bagaimana itu bekerja?
Accor Live Limitless

Gratis: Daftar sebagai anggota

Saat memesan di hotel ini:

  • Saya mendapat poin Status & Reward

  • Saya dapat menggunakan poin Reward

  • Saya mendapatkan manfaat dari keunggulan

  • Saya tidak dapat memanfaatkan harga khusus anggota

Mercure Serpong Alam Sutera
Melihat pada peta
+ 24 Layanan

Keistimewaan hotel

  • Dikelilingi Restoran-Restoran Terbaik di Alam Sutera, Mal Perbelanjaan, dan Rumah Sakit

  • Akses Mudah ke Indonesia Convention Exhibition dan Bandara Internasional Soekarno Hatta

  • Nikmati minibar gratis di semua kamar

  • Gratis sewa sepeda untuk menjelajahi area hijau Alam Sutera

  • Fasilitas bus antar-jemput di akhir pekan ke IKEA dan Mal Perbelanjaan favorit di Tangerang

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Layanan di hotel dan sekitarnya

Check-in dari 14h00

Check out sampai 12h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • WIFI/Akses Internet
  • Tempat Parkir
  • Akses bagi tamu disabilitas
  • Memiliki penyejuk ruangan
  • SOEKARNO HATTALayanan berbayar
  • Bahasa yang digunakan di hotel
  • Resepsionis buka 24 jam
  • CHECK-OUT DIPERPANJANG HINGGA PUKUL 18.00Layanan berbayar
  • Laundry
  • Toko kado/gerai koran
  • Portir
  • Concierge
Rekreasi dan aktivitas
  • Kolam renang
  • Pusat kebugaran
  • Kesehatan
  • Lapangan TenisLayanan berbayar
Katering
  • SarapanLayanan berbayar
  • 1 Restoran
  • 2 Bar
  • Layanan kamar
Layanan bisnis
  • 6 Ruang pertemuan
  • Pojok Web dengan Mac
  • Pusat bisnis
  • Sedia layanan fotokopi/cetak

Lokasi hotel

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325 tangerang
indonesia

Tel: +622129668668

Faks: (+62)21/29668658

Check-in dari 14h00

Check out sampai 12h00

  • CIPAGANTI SHUTTLE :  BANDUNG BSD WTC BSD

  • Dengan pesawat

    SOEKARNO HATTA Pada 30km / 18,64 mil - Antar Jemput bayar

  • Dengan kereta

    SERPONG STATION Pada 11,8km / 7,33 mil

GPS :-6.244335, 106.651789

Akomodasi kami

Kamar Superior dengan Tempat Tidur Queen

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 26 / 280 sq ft
  • Pemandangan: Sisi kota *
  • Sebagian besar akomodasi: CORNER_ROOM *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • meja kerja(...)

Kamar Superior dengan tempat tidur twin

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 26 / 280 sq ft
  • Pemandangan: Sisi kota *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • meja kerja(...)

Superior 1 Tempat Tidur Queen pemandangan kolam renang

  • Maks. jumlah orang: 3
  • Area: Dari 26 / 280 sq ft
  • Pemandangan: Sisi kota, Sisi kolam renang *

Tergantung ketersediaan

Kamar Privilege dengan Tempat Tidur Double

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 32 / 344 sq ft
  • Pemandangan: Sisi kota *
  • Sebagian besar akomodasi: CORNER_ROOM *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • meja kerja(...)

Kamar Privilege dengan Twin Bed

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 32 / 344 sq ft
  • Pemandangan: Sisi kota *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • meja kerja(...)
Kamar

Restoran dan bar kami

MINT & PEPPER

Jenis hidangan: Internasional

Restoran tematik dengan hidangan ala Timur dan Barat. Menawarkan beraneka ragam masakan untuk sarapan prasmanan, menu a la carte untuk makan siang dan malam.

Menu (PDF)

Makan siang

12:00 - 14:30

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

18:00 - 22:00

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

MOCCA

Foto non-kontrak

Terletak di lantai dasar dengan konsep trendi, Lobby Lounge & Bar adalah lokasi ideal untuk bersantai setelah seharian di kota. Tempat ini juga ideal untuk bertemu menikmati kopi, teh atau makanan ringan sepanjang hari.

Makan siang

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

MANIZ POOL DECK BAR

Foto non-kontrak

Dek Kolam Renang Maniz menyediakan koktil, jus buah segar, salad, roti lapis, masakan kukus, dan es krim. Di siang hari, camilan dan minuman juga tersedia.

Makan siang

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 6

  • Ukuran maksimal: 550

  • Kapasitas maksimal: 300 orang

  • Kapasitas perjamuan maksimal: 120 orang

Cari tahu lebih lanjut

Ulasan pelanggan kami untuk
Mercure Serpong Alam Sutera

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.3/5

5.625 ulasan

tripadvisor

Peringkat TripAdvisor 4.5/5

1.456 ulasan

2020 Sertifikat Keunggulan TripAdvisor (TripAdvisor Certificate of Excellence)
Sertifikat keunggulan 2020

Stay cation Hotel

Catatan Tripadvisor 5.0/5

fajaroktama 07/04/2021 Ulasan TripAdvisor tersertifikasi

Hotel location closed living world mall alam Sutera. Just walk around 2 minutes from hotel. Helpfull and friendly staffs. Local menus at restaurant. Room clean and safety with health protocol. Recommended staycation hotel for family.

Dear fajaroktama, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel to spend your quality time with us. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality, Health protocol that we always implemented. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Good choice for business and family trip

Catatan Tripadvisor 5.0/5

fenty o Business - 28/06/2020 Ulasan TripAdvisor tersertifikasi

good location, easy to go anywhere, nice clean and comfortable rooms. around the hotel many restaurants. I'm not worried about looking for a lot of food even in the current covid situation. recommended for business and family trips

Dear fenty o, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you for taking the time to share your experience at Mercure Serpong Alam Sutera. It was our great pleasure to have you staying with us. we are glad that, our hotel centrally located at Alam Sutera, with Leisure, Dinning, Shopping activities is convenient for you. Thank you again for your kind words and your pleasant review of our hotel. Nothing makes us happier than to know that you will definitely come back. In the meantime, stay healthy and stay safe! Our Best Regards, Jessica Uekermann General Manager

Nice hotel

Catatan Tripadvisor 4.0/5

M11NK 29/01/2020 Ulasan TripAdvisor tersertifikasi

I arrive at hotel at about 16.00 and rushing to check in because i have to go out again at 17.00 but the room is not ready and the reception staff asked me to wait for 15 minutes. After 15 minutes she gave me the room key but when we enter the room there are 2 engineering staff inside painting the room! So we have to go back to reception desk and they ask me to wait another 5 minutes. And by the way, no smile at all from the girl at reception desk Other than the girl at the reception desk and the check in experience, our stay in this hotel is good. Nice bfast, nice fb staff, nice hk staff.

Dear M11NK, Greetings from Mercure Serpong Alam Sutera, the jewel in the city. Thank you for staying with us during your visit to Alam Sutera and taking the time to share you valuable review with the visitors of Trip Advisor. Please kindly accept our sincerest apology for the unpleasant experience on your arrival. It is terribly regrettable that such kind of error occurred and it is our concern to make sure that it wont happen anymore in the future. Therefore all of your concerns will be shared to the entire team, especially the Front Office department for our improvements. Again we do apologize and sincerely hope that we might have another chance to serve you again in the future. Thank you and best regards, Tan Verawaty Executive Assistant Manager

Best hotel in PIK area

Catatan Tripadvisor 5.0/5

Max_Perry_69 Business - 14/12/2019 Ulasan TripAdvisor tersertifikasi

The hotel is very good, people inside of the hotel it is all very kind, I remember especially mrs. Ninik Setiawan who help he in solving some personal issue where I need the local people. Hotel is located in a very nice shopping mall where there are several good restaurant and bar.

Dear Max_Perry_69, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you for taking time to share your moment with us. We were glad to hear that you enjoyed our location which is near by point of interest. We agree that our great location is big advantage for our hotel. However, our location is at Alam Sutera Area. We would like to say thank you very much for your encouraging comments about a wonderful team Ibu Ninik Setiawan. she will be very happy that you recognised her efforts. Again, thank you so much and we look forward to welcoming you back here soon with another pleasure moment. Have a nice day! Our Best Regards, Cyril Mas General Manager

Good hotel and services in the South Tangerang

Catatan Tripadvisor 4.0/5

Ahmad_Budiarjo Family - 15/11/2019 Ulasan TripAdvisor tersertifikasi

I enjoy stayed in this hotel, please improve the room and breakfast menu! Provide special treatment for Accor member different with an ordinary guest. Menu in the Restaurant need to have variety between west and east and swimming pool water quality need to be improved with warm water especially people wants to swim during night or in the early morning

Dear Ahmad_Budiarjo, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you very much for taking the time to share your positive review with the visitors of Trip Advisor, most especially for your kind concerns towards our service. I am very pleased to read your wonderful comments, and again thanks to you and your kind words, we do hope that we will able to improve our service. As for your concerns about the things that we can improve; breakfast variety, swimming pool water quality and especially Le Club & Accor Plus member services; please be rest assured I am sharing this information to my team and very hopeful we may be able to improve this and ensure your next visit will be a better experience. My team and I are seeking for a chance to be welcoming you back at the hotel at the soonest time. Our best regards, Cyril M General Manager

Awesome hospitality....

Catatan Tripadvisor 5.0/5

szemunc2017 Business - 05/10/2019 Ulasan TripAdvisor tersertifikasi

Front office staff makes arriving guest feels great and welcomed, especially Ibu Kely, others are extremely helpful when leaving, assisting in arranging taxi. Room arranged as per required. Foods are good.

Dear szemunc2017, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! I am truly happy to hear that you enjoyed your stay with us and share your experience through TripAdvisor. I would like to personally thank you for your encouraging comments about my wonderful team especially Kely our Frond Desk Agent. They will all be very happy that you recognized their efforts. All the Team here waiting for your next stay at Maercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Friendly staff, super service, excellent facilities

Catatan Tripadvisor 5.0/5

D2991 Couples - 01/10/2019 Ulasan TripAdvisor tersertifikasi

This was my second visit to the Mercure Serpong Alam Sutera, and I was equally as impressed as before. Staff are very helpful and friendly, service is fantastic. Breakfast has a great range and is very tasty. All other food at the hotel is delicious. The rooms are comfortable and spacious, with some lovely finishing touches such as the minibar. Facilities such as the swimming pool make for a very enjoyable stay. Hotel is well located, with eateries and shopping mall nearby. A very highly recommended hotel, the comfort of the hotel, supported by such lovely staff, really make for a happy stay.

Dear D2991, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you for taking the time to share your wonderful review with the readers of TripAdvisor, most especially for choosing our hotel as your residence during your visit to Alam Sutera. Thank you so much for your review. We are very delighted that you were impressed with hospitality delivered with our Team member and nice to see that your stay met your expectation. The entire team is looking forward to be welcoming you back at our hotel at the soonest time. Our Best Regards, Cyril Mas General Manager

Always Excellent

Catatan Tripadvisor 5.0/5

Mark E Business - 03/09/2019 Ulasan TripAdvisor tersertifikasi

I've stayed at the Mercure many times and to this day have never left disappointed. The staff are a real credit, and their exceptional attitude and dedication ensuring my stay is always a pleasant one.

Dear Mr. Mark E, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you for your review and thank you for choosing Mercure Serpong Alam Sutera for your preferred accommodation in Tangerang. we are so happy that you felt convenience during your recent stay. we are doing our very best to offer to all our guests the best service possible. All the Team here waiting for your next stay at Maercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Service degrading

Catatan Tripadvisor 3.0/5

Yulie d Friends getaway - 16/08/2019 Ulasan TripAdvisor tersertifikasi

Always stayed every few month in the hotel for minimum of 5 nites, in the priviledge room. This trip, the house keeping was not doing their job well. Twice, the coffee pods were not refillled, twice the toileteries were missing, not refilled properly. They didn't clear the rubbish on the table.

Dear Yulie D, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you for your valuable feedback on your last stay with us and please take my sincerest apologies that you were not satisfied with the Service of cleanliness in the room. I would share your comments with our Executive Housekeeper to better monitor the time of the rooms make-up process to strictly adhere with our standard operating procedures. Once again thank you for your comment, this helps us to improve our services and I hope to welcome you again in our hotel in the future. Our Best Regards, Cyril Mas General Manager

Good location

Catatan Tripadvisor 5.0/5

garywen92 Business - 11/08/2019 Ulasan TripAdvisor tersertifikasi

Mercure hotel serpong located away from the busy Jakarta city, therefore, you may expect less traffic here. The location is good, walking distance to living world mall. Room is good and cozy, staffs are friendly! Definitely worth your stay!

Dear garywen92, Warmest Greeting from Mercure Serpong Alam Sutera the Jewel in The City! This is a truly fantastic review that you have posted. Thank you so much for that. And we are glad that, our hotel centrally located at Alam Sutera, with Leisure, Dinning, Shopping and Entertainment activities is convenient for you. We agree that our great location is big advantage for our hotel. Thank you for your compliments for, the hospitality of our staffs. we will be sure to share your kind comments with them which will be more encouraged to provide the excellent costumer service. All the Team here waiting for your next stay at Maercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Good hotel in Alam Sutera

Catatan Tripadvisor 4.0/5

KuanLim Business - 29/06/2019 Ulasan TripAdvisor tersertifikasi

The Mercure Alam Sutera is conveniently located with many nice restaurants across the street in front and the Living World Mall across the street on the right. The service staff are all excellent and the lobby bar is suitable for small business discussions. The rooms are comfortable and the gymnasium is well equipped for a simple workout

Dear joachiml70, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you for taking time to share your moment with us. We were glad to hear that you enjoyed our location which is near by point of interest. We agree that our great location is big advantage for our hotel. We are very delighted that you were impressed with hospitality delivered with our Team member and your felt convenient with our lobby decoration. Again, thank you so much and we look forward to welcoming you back here soon with another pleasure moment. Have a nice day! Our Best Regards, Cyril Mas General Manager

Excellent

Catatan Tripadvisor 5.0/5

Go42034490610 Family - 10/06/2019 Ulasan TripAdvisor tersertifikasi

I have stay with my family at Mercure Serpong Alam Sutera,location was very good,view in my room also very satisfied.Service also excellent,break fast is very ok.My family also very happy stay at Mercure Serpong Alam Sutera,thank you very much.

Dear Go42034490610, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you very much to spend your valuable time to give us review concerning your recent stay through TripAdvisor. This is a truly fantastic review that you have posted. Thank you so much for that. It’s great to know that our location is suitable for you and nice to see that your family was also happy. We are doing our very best to keep up the highest service possible. All the Team at Mercure Serpong Alam Sutera is waiting for you and your family to stay again in our hotel. Our Best Regards, Cyril Mas General Manager

Impressive welcome

Catatan Tripadvisor 5.0/5

Mobile372115 Business - 26/12/2018 Ulasan TripAdvisor tersertifikasi

I have stayed at this hotel several times, but every time I check in, I still feel impress with their creativity in welcoming their guests, especially in the room. The hotel was also managed very well, the atmosphere is good, facilities in the room are beyond my need. Their location is very strategic, very easy to access other facilities.

Dear Mobile372115, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive feedback, especially for staying with us during your visit to Alam Sutera. We are pleased to know that your stay was an enjoyable one. First impression is indeed very important for us as we seek to make everyone "Feel Welcome". Your kind review will surely motivate and encourage everyone, especially the Hosekeeping and Front Office departments in preparing special arrival for you in the future. Thank you again for sharing your feedback. The entire team is looking forward to welcoming you back at Mercure Serpong Alam Sutera. Our best regards, Cyril M General Manager

Very good location and walking distance to Living World mall

Catatan Tripadvisor 5.0/5

khemadewi Business - 24/12/2018 Ulasan TripAdvisor tersertifikasi

My family has been repeated guest who stay over in Mercure Serpong Alam Sutera if we stay in this areas. We are very pleased with the international standard of service quality that has been given to us. Food variety in breakfast also good. Also in walking distance to Living World mall.

Dear Khemadewi, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you very much to choose Mercure Serpong Alam Sutera as your prefered accomodation in Tangerang. we are so happy that your recent stay was met with your expectation. all the great rewards has forwarded to all my Team which I believe it will motivate them to always keep better hotel services to every guest. Thank you very much. my self and family waiting for you and family to stay again at Mercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Excellent hotel to stay in Alam Sutera

Catatan Tripadvisor 5.0/5

khemadewi Business - 17/09/2018 Ulasan TripAdvisor tersertifikasi

Service that was given was excellent from the moment check in until the moment check out. Excellent cleanliness for the hotel areas. Value for money was excellent. Excellent location since it was near shopping mall.

Dear Khemadewi, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! All of us at Mercure Serpong Alam Sutera would like to offer our sincere thanks for your delightful review. We are pleased to the experience truly exceeded your expectations in all aspects. And we are glad that, our hotel centrally located at Alam Sutera, with Leisure, Dinning, Shopping and Entertainment activities is convenient for you. We are waiting for your next stay. Our Best Regards, Cyril Mas General Manager

It was convenient

Catatan Tripadvisor 4.0/5

fairkim123 Couples - 16/08/2018 Ulasan TripAdvisor tersertifikasi

It was convenient and comfortable to use the facilities. so Overall satisfied.. The location was especially good and the staff was friendly.. also Room facilities seem to be relativelyclean , and there was no inconvenience to use.

Dear fairkim123, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you very much for taking some of your precious time to complete your review of our hotel on TripAdvisor. It is a real pleasure to know that you had a satisfying stay experience and we have been able to fulfill your requirement. I am happy to read that our hotel’s strategic location which is adjacent to the Shopping Mall and Restaurant surrounded the hotel. I am also glad to learn you have been impressed by the level of service from our Team. At Mercure Serpong Alam Sutera, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you very much again for sharing your experience and we look forward to welcoming you again soon at Mercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Hotel double charge me

Catatan Tripadvisor 1.0/5

sinan77sg Family - 14/08/2018 Ulasan TripAdvisor tersertifikasi

I have prepaid my hotel booking. During check in the staff insist that I have not paid, at that time I have no evicence and paid during check out. After I am back to my house , I found that the hotel was fully paid already.

Dear sinan77sg, First of all, thank you very much for taking time to share your comments related to the booking made as well as the payment system. Indeed, upon receiving the attached booking, our collaborator should have proceed with an immediate payment which will allow you to proceed to the check-in without any additional transaction. Due to unforeseen reason, our Reservation Collaborator failed to proceed to the pre-payment before your arrival, therefore during check-in, our Front Office Talents did proceed to the full payment. This is definitely our mistake, however no double charge should appear in your banking reports as it is only one payment made during check-in, regarding this stay, in our books. In case that you will find a "double charge" on your banking report, please forward us a screenshot of the related and we will proceed to a refund immediately. Again, please accept our humble apologies for the unconvenience caused and rest ensure that further training will be extended to our Reservation Colaborators in view to avoid any recurrence on this matter, in the future. Thank you very much. Very Best Regards,

Very nice hotel! Feels like home!

Catatan Tripadvisor 5.0/5

annemarie1968v Family - 07/08/2018 Ulasan TripAdvisor tersertifikasi

Nice hotel, friendly staff! Big pool and outside area, good gym, situated next to a mall living world . Rooms are good, bathroom also. For an extra bed you have to pay . Tip: the extra bed must be a real bed! Or make a triple room. Our child is to big for the comfort of the extra bed, but to little for a room of his own. We visited the hotel for the sixt time because our family lives close to the hotel. Feels good!

Dear Annemarie1968v, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Your review is delightful to read and we are the one who thank you for giving us the opportunity to serve you again. I am absolutely thrilled that our team was able to make your experience unforgettable by delivering the personalize service to you. I will share your kind message with them, which I believe will add to their motivation to serve our guests even better and eagerly strive for excellence. in regards the extra bed, our size for extra bed is 100x200cm and we do have our spacious Privillege room with 32 sq.m to make you more comfortable and you may try for your upcoming stay. Thank you very much again for sharing your experience and we hope to see you again if you visit Tangerang area. Our Best Regards, Cyril Mas General Manager

Good one!

Catatan Tripadvisor 5.0/5

Venus G Friends getaway - 27/06/2018 Ulasan TripAdvisor tersertifikasi

The staff was so friendly. The services were excellent. Pool is heavenly. Overlooking the city and some trees. It's very convenient to walk towards the mall right across the street. Food was great. I will definitely stay here again.

Dear Venus G, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! First of all, I would like to thank you for choosing Mercure Serpong Alam Sutera as your preferred accommodation during your trip and for sharing this valuable feedback with us. We are very pleased to know that you had such a great experience with us. It is truly our pleasure to always provide you with the best service and facilities. I will be sure to pass this comment to all staff member in order to encourage them in providing the best service and facility for all guest at all times. Thank you once again for this feedback. We feel greatly appreciated and motivated to keep giving the best for our guest. We hope that you will create another great memories and experience with us on your next visit. Looking forward to welcome you back in the near future. Always feel welcome at Mercure Serpong Alam Sutera! Our Best Regards, Cyril Mas General Manager

GOOD VALUE, GOOD LOCATION

Catatan Tripadvisor 4.0/5

greg0ryfb Business - 17/01/2018 Ulasan TripAdvisor tersertifikasi

if you're working in this area, well-placed. With the large mall 5 mins walk away, there's plenty to do in your off time. Buffets offer a lot of choice, staff is service oriented. The plus size rooms are worth the extra price, the mini-bar is included, b'fast and in some cases a food credit, v. good value for the money

Dear Greg0ryfb, Warmest Greeting from Mercure Serpong Alam Sutera, The jewel in the city! We thank you very much for taking some of your precious time to complete your review of your recent stay on TripAdvisor. I am truly happy that you have memorable experience while stay with us. And we are glad that our hotel centrally located at Alam Sutera, where there are Leisure, Dinning, Shopping and Entertainment activities is convenience for you. your great review definitely will share with the whole Team what a great rewards. Thank you so much. and All the Team here waiting for you come back. Our Best Regards, Cyril Mas General Manager

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