Mövenpick Hotel Tallinn 5 étoiles

Dear Ms P., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are absolutely delighted to see your perfect 100/100 rating across every aspect of your experience. It is wonderful to know that you enjoyed the warm welcome, our location, the beautiful rooms and, of course, our breakfast. We are especially grateful for your 10/10 recommendation of our hotel and the ALL – Accor Live Limitless loyalty programme. Your kind feedback is a fantastic recognition of the efforts of our entire team, and we will be very happy to share your compliments with our colleagues. Knowing that you had such a thoroughly enjoyable stay is incredibly rewarding for us. We hope you had a wonderful time exploring Tallinn and that our hotel contributed to making your visit a memorable one. It was a pleasure to welcome you, and we very much hope to have the opportunity to welcome you back to Tallinn and our hotel again in the future. Thank you once again for choosing to stay with us and for your excellent feedback. Warmest regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Mr. G., Thank you very much for taking the time to share such detailed and wonderful feedback about your stay with us. We are absolutely delighted to hear that you had such a memorable experience at Mövenpick Hotel Tallinn. It is wonderful to know that you enjoyed the comfort of your room, the bathroom and bathtub, the selection of coffees, and our breakfast. We are especially pleased that our Chocolate Hour left such a lasting impression on you. Your description of it as something you will remember as a special part of your stay truly made us smile! We are also glad that you had the opportunity to enjoy our pool, spa and gym, and that you appreciated the warm and friendly service from our team. Your kind words are a great encouragement to all of us. We are particularly happy to hear that the special ALL offer made it possible for you to experience a 5-star stay with us. We believe that everyone should have the opportunity to enjoy a little extra comfort and indulgence, and it is wonderful to know that the offer encouraged you to discover Mövenpick Hotel Tallinn. We sincerely apologize for the poor internet connection you experienced during your stay. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Your feedback regarding the connection speed will be shared with the relevant team for further review. Thank you also for noticing and appreciating our sustainability efforts, particularly the clearly marked recycling facilities throughout the hotel. It means a lot to know that these initiatives are noticed and valued by our guests. Thank you once again for your 10/10 recommendation and for choosing Mövenpick Hotel Tallinn. We hope to have the pleasure of welcoming you back in the future — perhaps for another unforgettable Chocolate Hour! Warmest regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. Martinez, Thank you for taking the time to share such detailed and constructive feedback with us. We're glad to hear that you found your room large, spacious, and modern, that cleanliness met a high standard, and that our breakfast selection was to your liking. However, we take your comments about the check-in experience and staff hospitality very seriously. It's disappointing to hear that the colleague who greeted you left during your check-in without an explanation or apology, and that the interaction at breakfast lacked the warmth we expect from our team. This does not reflect the level of service we strive to provide, and we will be addressing this directly with our front desk and restaurant teams to reinforce the importance of consistent, attentive hospitality at every guest touchpoint. We also understand your frustration with having to repeat formalities at the hotel despite checking in online, and we'll review this process to make it more efficient. We're grateful you took the time to point out these issues, as it gives us a clear opportunity to improve. We're glad that, despite these shortcomings, you still found your overall stay pleasant, and we hope to have the chance to welcome you and your partner back for an experience that fully reflects the standard we aim to deliver. Kind regards, Martin Ving Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. P., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Hotel Tallinn. We are delighted to know that you enjoyed your stay and appreciated our comfortable rooms, convenient location, high-quality breakfast, professional and friendly team, and access to our spa. It is wonderful to hear that these aspects contributed to a pleasant experience. We also sincerely appreciate your constructive feedback regarding our laundry service. We are sorry to learn that you found it to be expensive and that the organization of the service did not meet your expectations. Please rest assured that your comments have been shared with the relevant team as we continuously strive to improve the quality and efficiency of our services. Thank you once again for your recommendation and for choosing to stay with us. We hope to have the pleasure of welcoming you back on your next visit to Tallinn. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. F., Thank you very much for your wonderful review and for awarding us a perfect score following your stay. We are delighted to know that you had such an enjoyable experience with us. It is a pleasure to hear that you appreciated our convenient location close to the city centre and the Old Town, the comfort and spaciousness of your room, and our generous breakfast. Your kind words about our reception team are especially rewarding, and we will be sure to share your compliments with all of them. They will be thrilled to know they helped make your stay so memorable. We are also pleased to hear that your booking experience through the Accor Reservation Centre was smooth and that you found the team member assisting you both friendly and efficient. Thank you once again for your thoughtful feedback and for choosing to stay with us. We truly hope to have the pleasure of welcoming you back on your next visit to Tallinn. Warm regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn