Dear Ms P., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are absolutely delighted to see your perfect 100/100 rating across every aspect of your experience. It is wonderful to know that you enjoyed the warm welcome, our location, the beautiful rooms and, of course, our breakfast. We are especially grateful for your 10/10 recommendation of our hotel and the ALL – Accor Live Limitless loyalty programme. Your kind feedback is a fantastic recognition of the efforts of our entire team, and we will be very happy to share your compliments with our colleagues. Knowing that you had such a thoroughly enjoyable stay is incredibly rewarding for us. We hope you had a wonderful time exploring Tallinn and that our hotel contributed to making your visit a memorable one. It was a pleasure to welcome you, and we very much hope to have the opportunity to welcome you back to Tallinn and our hotel again in the future. Thank you once again for choosing to stay with us and for your excellent feedback. Warmest regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Mr. G., Thank you very much for taking the time to share such detailed and wonderful feedback about your stay with us. We are absolutely delighted to hear that you had such a memorable experience at Mövenpick Hotel Tallinn. It is wonderful to know that you enjoyed the comfort of your room, the bathroom and bathtub, the selection of coffees, and our breakfast. We are especially pleased that our Chocolate Hour left such a lasting impression on you. Your description of it as something you will remember as a special part of your stay truly made us smile! We are also glad that you had the opportunity to enjoy our pool, spa and gym, and that you appreciated the warm and friendly service from our team. Your kind words are a great encouragement to all of us. We are particularly happy to hear that the special ALL offer made it possible for you to experience a 5-star stay with us. We believe that everyone should have the opportunity to enjoy a little extra comfort and indulgence, and it is wonderful to know that the offer encouraged you to discover Mövenpick Hotel Tallinn. We sincerely apologize for the poor internet connection you experienced during your stay. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Your feedback regarding the connection speed will be shared with the relevant team for further review. Thank you also for noticing and appreciating our sustainability efforts, particularly the clearly marked recycling facilities throughout the hotel. It means a lot to know that these initiatives are noticed and valued by our guests. Thank you once again for your 10/10 recommendation and for choosing Mövenpick Hotel Tallinn. We hope to have the pleasure of welcoming you back in the future — perhaps for another unforgettable Chocolate Hour! Warmest regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. Martinez, Thank you for taking the time to share such detailed and constructive feedback with us. We're glad to hear that you found your room large, spacious, and modern, that cleanliness met a high standard, and that our breakfast selection was to your liking. However, we take your comments about the check-in experience and staff hospitality very seriously. It's disappointing to hear that the colleague who greeted you left during your check-in without an explanation or apology, and that the interaction at breakfast lacked the warmth we expect from our team. This does not reflect the level of service we strive to provide, and we will be addressing this directly with our front desk and restaurant teams to reinforce the importance of consistent, attentive hospitality at every guest touchpoint. We also understand your frustration with having to repeat formalities at the hotel despite checking in online, and we'll review this process to make it more efficient. We're grateful you took the time to point out these issues, as it gives us a clear opportunity to improve. We're glad that, despite these shortcomings, you still found your overall stay pleasant, and we hope to have the chance to welcome you and your partner back for an experience that fully reflects the standard we aim to deliver. Kind regards, Martin Ving Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. P., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Hotel Tallinn. We are delighted to know that you enjoyed your stay and appreciated our comfortable rooms, convenient location, high-quality breakfast, professional and friendly team, and access to our spa. It is wonderful to hear that these aspects contributed to a pleasant experience. We also sincerely appreciate your constructive feedback regarding our laundry service. We are sorry to learn that you found it to be expensive and that the organization of the service did not meet your expectations. Please rest assured that your comments have been shared with the relevant team as we continuously strive to improve the quality and efficiency of our services. Thank you once again for your recommendation and for choosing to stay with us. We hope to have the pleasure of welcoming you back on your next visit to Tallinn. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. F., Thank you very much for your wonderful review and for awarding us a perfect score following your stay. We are delighted to know that you had such an enjoyable experience with us. It is a pleasure to hear that you appreciated our convenient location close to the city centre and the Old Town, the comfort and spaciousness of your room, and our generous breakfast. Your kind words about our reception team are especially rewarding, and we will be sure to share your compliments with all of them. They will be thrilled to know they helped make your stay so memorable. We are also pleased to hear that your booking experience through the Accor Reservation Centre was smooth and that you found the team member assisting you both friendly and efficient. Thank you once again for your thoughtful feedback and for choosing to stay with us. We truly hope to have the pleasure of welcoming you back on your next visit to Tallinn. Warm regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Mr. E., Thank you very much for your continued loyalty and for sharing such wonderful feedback. It is truly rewarding to know that your stay was once again "perfect" and that you appreciated the warm welcome and attentive service provided by our team. Your kind words mean a great deal to us, and we will be delighted to share them with our colleagues. We also appreciate your comment regarding the bath mat towel. As part of our sustainability efforts, our housekeeping team will gladly replace any towels left on the floor, while towels that are hung up are considered suitable for reuse. Thank you for supporting these environmentally conscious practices. We look forward to welcoming you back to Mövenpick Hotel Tallinn on your next visit and providing you with another enjoyable stay. Kind regards, Liina Halldorson Front Office Manager Mövenpick Hotel Tallinn

Dear Pierre, Thank you for your wonderful feedback following your business stay with us. We are delighted to hear that you enjoyed your room, comfortable bedding, breakfast, and our location close to the Old Town. Your positive comments about the cleanliness and overall experience are truly appreciated. Thank you as well for your loyalty as an ALL Accor Silver member. We look forward to welcoming you back again soon. Warm regards, Gretel Mövenpick Hotel Tallinn

Dear Ms. A. P., Thank you very much for your wonderful feedback and for choosing to stay with us so regularly. It truly means a lot to know that you already feel at home here. We are delighted to see that you rated so many aspects of your stay so highly—from the seamless booking experience to the cleanliness, breakfast, WiFi, and especially our team. Your continued trust and loyalty are the greatest compliments we could receive. It is always a pleasure to welcome you for your business trips, and we look forward to making each of your future stays just as comfortable and effortless. If there is ever anything we can do to make your stay even more perfect, please don’t hesitate to let us know. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Mr. D., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you had a very pleasant stay and that you appreciated our modern and comfortable rooms, the convenient location near the historic centre, and the overall quality of service provided by our team. It is also great to know that you found the ALL Accor app easy and reliable to use for your booking. Your kind comments and strong recommendation mean a great deal to us, especially coming from one of our valued ALL Gold members. We also appreciate your positive ratings across most aspects of your stay, including cleanliness, comfort, and overall experience. At the same time, we have noted your feedback regarding breakfast and our team service, and we will continue to focus on further improving these areas to ensure an even more consistent experience in the future. Thank you once again for your loyalty and support. We look forward to welcoming you back on your next visit. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Ms. B., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are truly delighted to read that you rated your overall experience so highly and appreciated our location, the warm welcome, and the attentive service provided by our team. It is especially rewarding to know that your requests were handled with care and a smile, and that you enjoyed your accommodation, cleanliness, breakfast, lunch and dinner at our Roof restaurant, as well as the pool facilities. Your kind mention of our reception and restaurant teams means a great deal to us, and we will be sure to share your compliments with them. We also appreciate your valuable comments regarding your arrival experience, WiFi, recognition as an ALL member, and our sustainability efforts. Your feedback helps us identify opportunities to improve, and we will certainly take it into consideration as we continue to enhance our services. It was a pleasure to have you and your family with us, and we are honored by your willingness to recommend our hotel and the ALL loyalty program. We sincerely hope to welcome you back again soon for another enjoyable stay. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Ms. G., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to read that you enjoyed your overall experience and appreciated our comfortable and clean rooms, the modern bathroom, and the peaceful surroundings. It is also very rewarding to know that our team contributed positively to your stay and that you found the service pleasant. Your kind comments about the comfort of the bed, the spacious storage in the room, and the overall cleanliness mean a lot to us. We are equally happy to hear that you had a smooth booking experience through the Accor ALL App and that you would recommend both our hotel and the ALL loyalty programme. Thank you once again for your kind words and for choosing to stay with us. We truly hope to have the pleasure of welcoming you back on your next visit. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Ms. C., Thank you very much for taking the time to share your feedback following your recent business stay with us. We are delighted to know that you found your stay very pleasant and that you particularly enjoyed your comfortable room, our breakfast selection, and the restaurant. Your positive ratings across arrival, accommodation, cleanliness, our team, and check-out are truly appreciated. At the same time, I would like to sincerely apologize for the inconvenience you experienced with the WiFi access. We are especially concerned to read that the code displayed on the TV welcome screen did not function properly. This is certainly not the seamless experience we aim to provide, and your comment has been shared with our technical team so that this issue can be reviewed and corrected promptly. We also take note of your remark regarding ease of access. Your feedback is valuable and helps us identify areas where we can improve to make future stays even smoother for our guests. Thank you once again for your constructive comments and for recommending us with a 9/10 likelihood. We hope to have the pleasure of welcoming you back in the future and to provide you with an even more flawless experience. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Guest, Thank you very much for your detailed and thoughtful feedback and for rating your stay with us so highly. We are truly pleased to read your kind words describing our hotel as a luxury experience in the beautiful city of Tallinn. It is wonderful to know that you appreciated the modern facilities, the comfort of the rooms, and the cosy atmosphere of our lounge areas near the spa and the wine & tapas space. I’m also delighted that you enjoyed the restaurant setting and found the breakfast to be of high quality. Your praise for our team’s friendliness, professionalism, and helpfulness is especially rewarding and will be shared with the staff. We sincerely appreciate your loyalty as an ALL Accor Gold member and your strong recommendation of both our hotel and the loyalty programme. Thank you as well for choosing to book through the ALL App. We hope to have the pleasure of welcoming you and your family back to Mövenpick Hotel Tallinn on your next visit. Kind regards, Martin Saare Mövenpick Hotel Tallinn

Dear Lise, Thank you very much for your wonderful feedback. We are thrilled to hear that you enjoyed your stay and found our hotel, services, and facilities to be very satisfying. It is always rewarding for our team to know that their efforts made your experience memorable. We truly appreciate your high ratings across all areas and your recommendation of Mövenpick Hotel Tallinn. We look forward to welcoming you back on your next visit to Tallinn! Warm regards, Martin Saare Front Office, Mövenpick Hotel Tallinn

Dear Christiane, Thank you so much for your wonderful feedback and perfect score! We are delighted to hear that you enjoyed your stay with us — from the spacious and comfortable room to the calm atmosphere, delicious breakfast, and our convenient location for exploring Tallinn. It is especially lovely to know that our team made such a positive impression with their kindness and smiles. We are also pleased that you appreciated the bathroom amenities and our sustainability efforts. As a valued ALL Silver member, your satisfaction means a great deal to us. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn again soon. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Benjamin, Thank you very much for your wonderful feedback and perfect rating! We are thrilled to hear that you enjoyed your stay with us, our convenient location near the historic center, and the friendliness of our team. It is always a pleasure to host our Platinum members, and your kind words are truly appreciated. We look forward to welcoming you back to Mövenpick Hotel Tallinn for another exceptional stay. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Mr. O., Thank you very much for taking the time to share such a detailed review and for rating your stay 9/10. We are delighted to hear that you had an excellent stay in Tallinn and that you enjoyed so many aspects of our hotel. It is wonderful to know that you appreciated the comfort and soundproofing of your room, the quality of our dinner service, and our extensive breakfast selection. We are also happy that the spa, the daily chocolate afternoon treat, and our team made your stay enjoyable. Your positive comments about the recognition of your ALL Platinum status and our sustainable development initiatives mean a great deal to us. We also sincerely appreciate your constructive suggestions. Feedback like yours helps us improve: We will share your comment about the sauna temperature with our spa team. We understand your point regarding the poolside seating and will continue to explore better solutions for improved comfort. The restaurant closing on Sunday evenings is indeed linked to guest volume, but we will review how we can better communicate this in advance. Your thoughts on the check-in style are valuable, and we will take them into consideration as we evaluate ways to offer an even more welcoming arrival experience. Thank you again for choosing to stay with us and for your loyalty as an ALL Platinum member. We truly hope to have the pleasure of welcoming you back for another wonderful stay in Tallinn. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Mrs. F., Thank you very much for taking the time to share your feedback following your stay at Mövenpick Hotel Tallinn. We are delighted to hear that your experience was “almost perfect” and truly appreciate your excellent ratings for our team, your arrival, your room, and the overall stay. We are sincerely sorry for the inconvenience you experienced with the shower temperature. This is certainly not up to our standards, and our technical team will look into it immediately. We also regret that the pillow and duvet were not to your husband’s liking. For future stays, please feel free to share your preferences with us — we offer a pillow menu with a variety of options to ensure the best possible comfort. Regarding breakfast, thank you for sharing your thoughts. We would like to mention that, for our in-house guests, we offer a special preferential rate when breakfast is added upon arrival. Although this rate is slightly higher than the advance booking price, it still remains more advantageous than the standard restaurant price. We hope this option will provide greater flexibility and comfort during a future stay. We are delighted that our colleague was able to assist you with your car rental, and we will make sure your kind words are passed on to her. We look forward to welcoming you back soon — and hopefully making your next stay truly perfect. Kind regards, Liina Halldorson Front Office Manager Mövenpick Hotel Tallinn

Chère Bérengère, Un grand merci pour votre retour positif ! Nous sommes ravis que vous ayez apprécié la qualité de nos installations, ainsi que le confort de notre spa. Votre mention spéciale à notre équipe nous touche particulièrement — nous mettons tout en œuvre pour offrir un accueil chaleureux et attentionné à chacun de nos hôtes. Effectivement, notre localisation légèrement en retrait permet de profiter d’un cadre paisible, tout en restant proche du centre historique. Au plaisir de vous accueillir de nouveau très bientôt ! Bien cordialement, Kristofer Mövenpick Hotel Tallinn