Dear Irina, Thank you very much for taking the time to share your feedback with us. We are pleased to know that our proximity to Tallinn Airport was an important factor in choosing our hotel. We also appreciate your comment regarding the separate blankets. As our reception is open 24/7, our team is always available and happy to assist with any additional requests during your stay, including providing an extra blanket. Thank you again for your feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future! Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Mr. p., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. L., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. Thank you very much for choosing our hotel as your place to stay for your trip to Tallinn. We are very happy to see, that you enjoyed your stay with us and took the time to give us some feedback. We use the input to keep the guest’s experience high and to hopefully even elevate it in the future! If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Fabio, Thank you very much for your outstanding 100/100 rating and for taking the time to share your wonderful feedback. It is especially rewarding to know that your positive experience during your stay in July 2024 inspired you to return to our hotel this year. There is no greater compliment than welcoming back a returning guest, and we are delighted to hear that your second stay lived up to your expectations. Your kind words mean a great deal to our entire team and serve as wonderful encouragement to continue delivering the high standards of hospitality that our guests deserve. We sincerely appreciate your trust and loyalty, and we are grateful that you chose to stay with us again. It was our pleasure to welcome you back, and we hope to have many more opportunities to do so in the future. On behalf of everyone at the hotel, thank you once again for your generous review and recommendation. We look forward to making your next visit just as memorable and enjoyable as the last. Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Ms. G., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mr. E., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you had an overall positive experience and that you were satisfied with the cleanliness of the hotel, the service provided by our team! We truly appreciate your continued loyalty as an ALL Classic member, and it is also great to know you would recommend both the hotel and the loyalty program. We look forward to welcoming you back again in the future! Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mr. S., Thank you for your feedback and for choosing our hotel! We are pleased that you enjoyed our convenient location near the airport and were satisfied with your booking experience, cleanliness and welcome benefits as an ALL Gold member. We appreciate your comments regarding room upgrades and member recognition and will use your feedback to continue improving our guest experience! Thank you for your recommendation, and we hope to welcome you back again soon. Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. C., Thank you so much for your kind words! We are delighted to hear that you enjoyed our comfortable rooms and found our staff to be attentive to your needs. It is also wonderful to know that our quality cuisine left a lasting impression on you. Our culinary team takes great pride in their work, and I will be sure to share your compliments with them. We look forward to welcoming you back for another exceptional experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mr. P., Thank you very much for taking the time to share your kind feedback. We are delighted to hear that both our team and the car rental agency were able to assist you promptly and ensure a smooth resolution. Providing seamless support, especially in unexpected situations, is something we truly strive for. It is also wonderful to know that you appreciated our convenient location, the cleanliness of our rooms, and the quality of our restaurant. Your comments are a great encouragement to our entire team. We will forward your kind words to Margot. We sincerely appreciate your recognition and hope to have the pleasure of welcoming you again in the near future. Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Lugupeetud hr. T., Suur tänu, et leidsite aega jagada oma kogemust ning hindasite kõiki meie teenuseid nii positiivselt. Teie tagasiside on meie meeskonnale väga oluline. Meil on äärmiselt hea meel kuulda, et nautisite oma viibimist ning et suutsime Teie ootusi täita. Teie lahked sõnad motiveerivad meie töötajaid pakkuma jätkuvalt parimat võimalikku teenindust ja meeldivaid elamusi. Täname Teid südamest ning ootame Teid rõõmuga taas Mercure Tallinna! Lugupidamisega, Pille-Riin Linno Operatiivjuht Mercure Tallinn

Dear Ms. L., Thank you very much for taking the time to share your feedback and for rating your stay with us so positively. We are delighted to hear that you appreciated our close proximity to the airport, as well as the clean and quiet room, comfortable bed, and our breakfast selection. It is especially rewarding to know that our team and cleanliness met your expectations. We also appreciate your comments regarding value for money and the fitness centre. Your feedback is important to us and helps us identify areas where we can continue to improve the guest experience. Thank you once again for choosing Mercure Tallinn. We hope to have the pleasure of welcoming you back in the future. Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mr. D., Thank you very much for taking the time to share your detailed feedback and for rating your overall experience with us positively. We truly appreciate your thoughtful suggestion regarding the replenishment of bottled water during longer stays. You make a very valid point, and your comment has been shared with our management team for consideration. Feedback like yours helps us review our procedures and ensure that our level of service remains consistent and fair, regardless of the length of stay. Thank you also for your loyalty as an ALL Accor member and for recommending our hotel. We hope to have the pleasure of welcoming you back in the future and providing you with an even more comfortable stay. Kind regards, Helena Reservations Agent Mercure Tallinn

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your stay with us. We appreciate your overall rating and are pleased to hear that you found our location convenient. We also thank you for your honest comments regarding room comfort and the size of the shower area. Your feedback is valuable to us and helps us better understand where improvements can be made, particularly for guests staying on business trips or for short stays. We’re glad to know that your arrival, breakfast, WiFi, and interactions with our team met your expectations. At the same time, we appreciate your comments on value for money and will certainly take them into consideration. Thank you again for sharing your experience. We hope to have the opportunity to welcome you back in the future and provide an even more comfortable stay. Kind regards, Harles Tammeleht General Manager Mercure Tallinn

Dear Mr. P., Thank you for taking the time to share your feedback. I would like to personally and sincerely apologize for the inconvenience and frustration you experienced following your departure from our hotel. Please accept our apologies for the duplicate charge that appeared on your bank account after your check-out. This incident was caused by an unexpected malfunction between our payment terminals and the bank’s processing system. While our team did identify and resolve the technical issue, regrettably the resolution and subsequent reimbursement took longer than it should have, and certainly longer than we would have wished. I fully understand how unacceptable this situation must have felt, especially after completing your check-out correctly and settling all charges during your stay. I am truly sorry for the concern this caused and for the impression it gave. This is in no way reflective of the level of service or trust we strive to provide our guests. Please be assured that we have reviewed this incident with both our internal teams and our banking partner to ensure that such a situation does not occur again. Your feedback has been taken very seriously. Once again, I offer my sincerest apologies for the inconvenience you experienced. I regret that this incident overshadowed the positive aspects of your stay, and I truly hope we may have the opportunity to restore your confidence in our hotel in the future. Kind regards, Harles Tammeleht General Manager Mercure Tallinn

Dear Mr. L., Thank you very much for taking the time to share your impressions following your recent stay at Mercure Tallinn. We appreciate your honest feedback and are glad to know that you found our hotel convenient and functional for a short business stay. At the same time, we truly value your comments about the areas where we can improve. Our team is continuously striving to enhance the comfort and experience of our guests, and your remarks regarding the shower and breakfast have been carefully noted. Please rest assured that our staff is doing their very best every day to ensure that our service remains impeccable. We sincerely hope that during your next visit, we will have polished our shine enough for you to see it and enjoy an even more pleasant experience with us. Thank you once again for your loyalty to Accor and for choosing Mercure Tallinn. We hope to welcome you back soon. Kind regards, Harles Tammeleht General Manager Mercure Tallinn

Dear Ms. S., Thank you very much for your wonderful feedback following your stay at Mercure Tallinn. We are thrilled to hear that you appreciated the décor, comfort, and quiet of our rooms, as well as our team’s service. It is always rewarding to know our guests enjoyed a seamless and comfortable experience. We look forward to welcoming you again on your future visits to Tallinn! Sincerely, Harles Tammeleht General Manager Mercure Tallinn

Dear Mr. C., Thank you very much for choosing Mercure Tallinn and for taking the time to share your experience with us. We are truly pleased to hear that you appreciated our hotel’s convenient location as well as the warm welcome from our team. Your high ratings across many aspects of your stay, including cleanliness, value for money, and service, mean a great deal to us. We would also like to sincerely apologize for the inconvenience caused by the air conditioning. Unfortunately, we are currently experiencing a technical issue with the air conditioning system, which we are actively working to resolve. However, the solution requires more extensive work than anticipated and, as a result, may take additional time to fully complete. We completely understand how this may have impacted your comfort, and we are truly sorry. Your feedback is very important to us, and we appreciate your patience and understanding. We hope you will consider giving us another opportunity in the future to provide you with the seamless and restful experience that so many of our guests enjoy and which we are confident we can offer you as well. Kind regards, Harles Tammeleht General Manager Mercure Tallinn

Dear Mr. P., Thank you very much for taking the time to share your thoughtful review following your business stay with us. We are truly delighted to hear that you had a good experience and appreciated the convenient location, the quality of our restaurant, and most importantly, the impeccable service provided by our team. Your kind words will be shared with them, they will be thrilled to know their efforts made a positive impact on your stay. It's also wonderful to know that as a valued member of ALL Accor Live Limitless, you enjoyed the benefits and smooth booking process via the Accor app. We strive to make every stay seamless and rewarding, especially for our loyal guests. Your high ratings across all areas, especially cleanliness and team service, are very much appreciated. We also thank you for acknowledging our sustainable development initiatives, which remain a strong priority for us. Should your travels bring you back to the area, we would be honored to welcome you again and provide another excellent experience. Kind regards, Harles Tammeleht General Manager Mercure Tallinn

Dear Julia, Thank you so much for your kind words and for once again choosing Mercure Tallinn for your stay. It is truly a pleasure to read such a heartfelt review, and we’re delighted to know that your experience with us was once again nothing but pleasant. Your continued loyalty and trust mean a great deal to our entire team. We're especially happy to hear that you enjoyed our restaurant and that our colleagues, particularly the attentive and kind ladies from the restaurant team, contributed to making your visit even more memorable. Your appreciation has been shared with them, and it brought many smiles! We’re also very pleased to know that every aspect of your stay met your expectations. Comments like yours are a wonderful motivation for us to keep doing our best. We already look forward to welcoming you and your family back for your next visit. Until then, we send our warmest regards from Tallinn! Kind regards, Harles Tammeleht General Manager Mercure Tallinn