Dear Marie E. E., Thank you for your wonderful review of Swissôtel Tallinn. We are delighted to hear that you found our hotel to be sublime and that you enjoyed your stay with us. It is always gratifying to know that our guests appreciate the spacious rooms, high-quality amenities, and the exceptional culinary experiences we offer. We take great pride in providing top-notch services, and it is heartening to learn that our team made your visit memorable. Your kind words about the staff will be shared with the team, as they strive to ensure that every guest feels well cared for. Additionally, we are pleased that our location, which is conveniently close to the airport and major city attractions, added to your overall experience. It is our utmost goal to create a magical atmosphere where our guests can relax and enjoy, and your feedback reinforces our commitment to excellence. We look forward to welcoming you back on your next visit; it will be our pleasure to host you again! Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Olivier B., Thank you for your feedback regarding your recent stay. We appreciate your comments about the hotel's aesthetics and views. We strive to provide a pleasant experience for all our guests, and your observations are valuable. Best regards, Rikard Jürna Swissôtel Tallinn

Dear Frederic S., Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced concerning the housekeeping service and the lack of access to the pool. Please be assured that your comments have been noted, and I will ensure they are addressed with the relevant departments for improvement. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Karim B., Thank you for taking the time to share your wonderful feedback and for awarding us a perfect rating. We are delighted to hear that you had such an enjoyable stay at Swissôtel Tallinn. It is a pleasure to know that you found our hotel comfortable, enjoyed your beautiful room, and appreciated our convenient location. We are also grateful for your kind words about our team, cleanliness, and breakfast. Receiving a 10/10 recommendation from one of our ALL Silver members is especially rewarding. We truly appreciate your loyalty and look forward to welcoming you back to Swissôtel Tallinn for another exceptional stay with your friends. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Christophe L., Thank you for your kind words regarding your recent stay at Swissôtel Tallinn. We are delighted to hear that you found our location convenient and enjoyed the remarkable comfort we strive to provide. It is always our goal to ensure that guests have an exceptional experience with us. We look forward to welcoming you back for another memorable visit. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Ornella, Thank you for your kind review. We are delighted to hear that you enjoyed your stay and appreciated the stunning views of the port from your room. It is also wonderful to know that you found our spa and pool area pleasant. Your feedback is greatly valued, and we look forward to welcoming you back in the future for another enjoyable experience. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Cher Bastien, Je vous remercie sincèrement pour vos commentaires positifs concernant votre récent séjour au Swissôtel Tallinn. Je suis ravi d'apprendre que vous avez trouvé votre expérience confortable et que notre équipe a contribué à rendre votre séjour agréable. Nous nous efforçons toujours d'offrir un service exceptionnel et de veiller à ce que nos clients se sentent bien accueillis. Nous espérons vous accueillir de nouveau très prochainement. Cordialement, Olesja Tumilovits Responsable de la Réception Swissôtel Tallinn

Dear Mr. T., Thank you for your kind feedback regarding your recent stay at Swissôtel Tallinn. We appreciate your positive remarks about our prime location, professional service, and well-prepared bedding. It is always gratifying to hear that our efforts to provide a pleasant experience are recognized. I would like to address your comments regarding the amenities provided in the room. We strive to ensure that all guests feel comfortable and valued during their stay, and I understand that the provision of a single small bottle of water may not have met your expectations. We continuously evaluate our guest offerings to enhance satisfaction and will consider your insights as we move forward. Regarding the placement of toiletries in the bathroom, I appreciate your feedback on this aspect as well. It is our goal to provide a private and comfortable environment, and your comments about the gel and the transparent partition will be taken into consideration as we look to improve our facilities. Lastly, the availability of personal toiletries at our spa is designed to ensure a seamless experience for all guests. Your suggestion of providing individual items is duly noted, and we will reflect on this to enhance our guest offerings. Thank you once again for your valuable insights. We look forward to welcoming you back in the future. Best regards, Aleksandr Dei Duty Manager Swissôtel Tallinn

Dear Herve, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel to be beautiful and that your experience was pleasant. It is our goal to provide a welcoming atmosphere for all our guests, and your feedback validates our efforts. We hope to welcome you back for another enjoyable stay in the future. Best regards, Aleksandr Dei Duty Manager Swissôtel Tallinn

Dear Baptiste, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your arrival and check-in experience did not meet your expectations. A warm welcome, eye contact, and genuine hospitality are fundamental standards for us, and we regret that this was not reflected during your arrival. Please rest assured that your comments will be addressed with the Front Office team for immediate review and coaching. We also sincerely apologize for the impression you received regarding attentiveness and friendliness at reception. This is not the level of service we aim to provide, and we fully understand how this can impact the overall first impression of your stay. Furthermore, we regret the inconsistency in housekeeping service you experienced, where your room was only partially cleaned on one day. This will be reviewed with our housekeeping team to ensure greater consistency and attention to detail. We appreciate your positive comments regarding the breakfast selection and WiFi, and we are glad these aspects of your stay met your expectations. Thank you once again for your honest feedback. It is only through such comments that we can identify areas for improvement and ensure a better experience for our future guests. We hope to have the opportunity to welcome you back and restore your confidence in Swissôtel Tallinn. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Michel, Thank you for your kind review and for being a valued Gold member of All Accor. We are delighted to hear that you enjoyed the beautiful views and found our services to be of high quality. It is our aim to provide a comfortable and pleasant experience for all our guests. We appreciate your feedback and look forward to welcoming you back to Swissôtel Tallinn in the future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Dany, Thank you for taking the time to share your feedback regarding your recent stay at Swissôtel Tallinn. I appreciate your candid comments, and I would like to address your concerns in detail. I sincerely apologize for the extended wait time at check-in and the handling of passports for your group. We strive to provide efficient service, and it is concerning to hear that we did not meet your expectations in this regard. Your feedback regarding the reception experience has been shared with the relevant team to enhance our service quality. I understand your frustration regarding the availability of the rooms upon your arrival. While extra arrangements were made for early check-in, it appears that there was a miscommunication regarding the readiness of the rooms. Please accept our apologies for any inconvenience this may have caused. Regarding the condition of the room, I regret that you found it to be older than anticipated. We appreciate your observations about the bathroom tiles and the absence of a welcome note or courtesy tray for our Platinum guests. These details are important to us, and I will ensure that your feedback is addressed with our housekeeping team. I would also like to clarify that the restaurant being closed on Sundays is part of our operational policy, which aims to ensure the best service quality throughout the week. I regret that this was an inconvenience during your stay. Thank you once again for your valuable feedback. We are committed to improving our services and hope to have the opportunity to welcome you back for a more seamless experience in the future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Minh, Thank you for your kind feedback regarding your recent stay at Swissôtel Tallinn. We are delighted to hear that you enjoyed the magnificent views from your room and that our team provided attentive and friendly service. It is our aim to ensure that every guest has a memorable experience, and your comments affirm our commitment to excellence. Best regards, Aleksandr Dei Duty Manager Swissôtel Tallinn

Dear Muriel, Thank you very much for sharing such a thoughtful and detailed review following your recent family stay at Swissôtel Tallinn. We are truly pleased to read that you enjoyed the spacious room, the comfort of the bed and our pillow menu, as well as the breakfast selection and the dining experience at our Michelin Guide -recommended restaurant. Your kind words about the warm welcome and attentive service mean a great deal to our entire team. It is also wonderful to know that our location and overall facilities contributed to a memorable 5-star experience. At the same time, we appreciate you mentioning the small mix-up regarding the Accor points during check-out, and we are glad it was resolved promptly. Thank you as well for recognizing the responsiveness of our team. Your comment that “too many” team members contributed to your satisfaction is the highest compliment we could receive. I will be delighted to share your feedback with the entire team. We sincerely hope to welcome you and your family back to Swissôtel Tallinn again in the near future. Kind regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Bulent, Thank you for sharing your kind feedback with us! We are very pleased to hear that you had a very comfortable stay and that you appreciated our convenient location close to the Old Town. It is also wonderful to know that you enjoyed the spacious room, our breakfast selection, and the service provided by our team. Your positive comments mean a lot to us. Thank you as well for recommending our hotel and for being a valued member of the ALL – Accor Live Limitless programme. We truly hope to have the pleasure of welcoming you back again on your next visit to Tallinn. Kind regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Christophe, Thank you for sharing your feedback and for giving us a 90/100 rating! We’re delighted to hear that you enjoyed our convenient location, comfortable room, excellent breakfast, and welcoming staff. We also appreciate your comments regarding value for money and overall experience, and we will continue working to ensure every aspect of our guests’ stays exceeds expectations. We look forward to welcoming you back for another enjoyable visit to Tallinn! Warm regards, Olesja Tumilovits Front Office Manager Swissotel Tallinn

Dear Guillaume B., Thank you for your kind words regarding your stay at Swissôtel Tallinn. We are delighted to hear that you enjoyed the modern decor, spacious accommodations, and the stunning views from your room. It is gratifying to know that our attentive staff and the amenities, including the gym and sauna, contributed to your overall experience. We strive to provide a memorable stay for all our guests and appreciate your positive feedback about our breakfast and bars. We look forward to welcoming you back in the future. Best regards, Swissôtel Tallinn

Chère Andrea, Je vous remercie sincèrement pour vos commentaires élogieux concernant votre récent séjour à l'hôtel Swissôtel Tallinn. Nous sommes ravis d'apprendre que vous avez passé un merveilleux anniversaire et que notre équipe a su vous accueillir de manière chaleureuse et professionnelle. Il est également agréable de savoir que vous avez apprécié la chambre, la vue sur Tallinn, ainsi que les installations du spa et de la salle de sport. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau pour d'autres moments mémorables. Cordialement, Roxana Gheorghe Directrice Générale Swissôtel Tallinn

Cher Cedric, Nous vous remercions sincèrement pour vos commentaires élogieux concernant votre séjour. Nous sommes ravis que vous ayez apprécié la qualité de nos chambres, la vue ainsi que le professionnalisme de notre équipe. Votre satisfaction est notre priorité. Cordialement, Roxana Gheorghe Directrice Générale Swissôtel Tallinn