Swissôtel Tallinn 5 étoiles

Dear Mr. T., Thank you for your kind feedback regarding your recent stay at Swissôtel Tallinn. We appreciate your positive remarks about our prime location, professional service, and well-prepared bedding. It is always gratifying to hear that our efforts to provide a pleasant experience are recognized. I would like to address your comments regarding the amenities provided in the room. We strive to ensure that all guests feel comfortable and valued during their stay, and I understand that the provision of a single small bottle of water may not have met your expectations. We continuously evaluate our guest offerings to enhance satisfaction and will consider your insights as we move forward. Regarding the placement of toiletries in the bathroom, I appreciate your feedback on this aspect as well. It is our goal to provide a private and comfortable environment, and your comments about the gel and the transparent partition will be taken into consideration as we look to improve our facilities. Lastly, the availability of personal toiletries at our spa is designed to ensure a seamless experience for all guests. Your suggestion of providing individual items is duly noted, and we will reflect on this to enhance our guest offerings. Thank you once again for your valuable insights. We look forward to welcoming you back in the future. Best regards, Aleksandr Dei Duty Manager Swissôtel Tallinn

Dear Herve, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel to be beautiful and that your experience was pleasant. It is our goal to provide a welcoming atmosphere for all our guests, and your feedback validates our efforts. We hope to welcome you back for another enjoyable stay in the future. Best regards, Aleksandr Dei Duty Manager Swissôtel Tallinn

Dear Baptiste, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your arrival and check-in experience did not meet your expectations. A warm welcome, eye contact, and genuine hospitality are fundamental standards for us, and we regret that this was not reflected during your arrival. Please rest assured that your comments will be addressed with the Front Office team for immediate review and coaching. We also sincerely apologize for the impression you received regarding attentiveness and friendliness at reception. This is not the level of service we aim to provide, and we fully understand how this can impact the overall first impression of your stay. Furthermore, we regret the inconsistency in housekeeping service you experienced, where your room was only partially cleaned on one day. This will be reviewed with our housekeeping team to ensure greater consistency and attention to detail. We appreciate your positive comments regarding the breakfast selection and WiFi, and we are glad these aspects of your stay met your expectations. Thank you once again for your honest feedback. It is only through such comments that we can identify areas for improvement and ensure a better experience for our future guests. We hope to have the opportunity to welcome you back and restore your confidence in Swissôtel Tallinn. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Michel, Thank you for your kind review and for being a valued Gold member of All Accor. We are delighted to hear that you enjoyed the beautiful views and found our services to be of high quality. It is our aim to provide a comfortable and pleasant experience for all our guests. We appreciate your feedback and look forward to welcoming you back to Swissôtel Tallinn in the future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Dany, Thank you for taking the time to share your feedback regarding your recent stay at Swissôtel Tallinn. I appreciate your candid comments, and I would like to address your concerns in detail. I sincerely apologize for the extended wait time at check-in and the handling of passports for your group. We strive to provide efficient service, and it is concerning to hear that we did not meet your expectations in this regard. Your feedback regarding the reception experience has been shared with the relevant team to enhance our service quality. I understand your frustration regarding the availability of the rooms upon your arrival. While extra arrangements were made for early check-in, it appears that there was a miscommunication regarding the readiness of the rooms. Please accept our apologies for any inconvenience this may have caused. Regarding the condition of the room, I regret that you found it to be older than anticipated. We appreciate your observations about the bathroom tiles and the absence of a welcome note or courtesy tray for our Platinum guests. These details are important to us, and I will ensure that your feedback is addressed with our housekeeping team. I would also like to clarify that the restaurant being closed on Sundays is part of our operational policy, which aims to ensure the best service quality throughout the week. I regret that this was an inconvenience during your stay. Thank you once again for your valuable feedback. We are committed to improving our services and hope to have the opportunity to welcome you back for a more seamless experience in the future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn