Batman's Hill on Collins

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 477

Gwarancja
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Ulica Collins 623, 3000 MELBOURNE, Australia

Opis

O hotelu

  • Idealnie położony w dzielnicy biznesowej Melbourne i dla biznesmenów, i turystów

  • Blisko dworca Southern Cross i terminala Sky Bus zapewniającego łatwy dojazd do lotniska.

  • Wygodny spacer na stadion Marvel, do outletów i na promenadę Southbank

  • W odległości spaceru od Melbourne Convention and Exhibition Centre

  • Położony w strefie darmowych tramwajów, z łatwym dostępem do wszystkich atrakcji Melbourne

Nasze pokoje

Lokalizacja hotelu

Batman's Hill on Collins

Ulica Collins 623
3000 MELBOURNE
Australia

Pozycja GPS:-37.819269, 144.954544

Telefon
Faks +61 3 9614 6344

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Oak Room Restaurant & Bar

Restauracja Oak Room oferuje posiłki na otwartym planie, obejmujące obiady i kolacje a la carte

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 1 477

Ocena TripAdvisor  3.8/5  Liczba opinii: 2 931

Not so good

Ocena na stronie TripAdvisor 3.0/5

jucee Opinia zatwierdzona w TripAdvisor

We've stayed here several times. Bit disappointed this time. Dirty windows, small balcony outside covered in dead leaves,, only one spare pillow in the room, in room phone not working so had to use my mobile phone to contact the hotel request another. Was informed phone replacement not possible. A bit disappointing for $255 The hotel is very handy for Southern Cross station but others are too.

Dear Jucee, Thank you for sharing your feedback regarding your recent stay. We regret to learn that the cleanliness of the windows and the condition of the balcony did not meet your expectations. We understand that having adequate bedding is essential and appreciate your comments about the spare pillow. Regarding the in-room phone, we acknowledge the inconvenience this may have caused during your stay. Your insights are valuable as we aim to enhance our guest experience. We hope to welcome you back in the future for a more satisfactory stay. Best regards, Batman’s Hill on Collins

Just average

Ocena na stronie TripAdvisor 3.0/5

sue l Opinia zatwierdzona w TripAdvisor

My sister and I stayed for 6 nights, we had a standard room with single beds. When we checked in (thursday) we were told there would be no room/maid service on the sunday which was fine and we accepted that. However on the monday our room was not serviced at all, when we went to reception to get new towels they had no reason as to why it wasn't done and offered us free breakfast for the next day which would have been good but we were already getting free breakfasts each day, so nothing more was offered to us other than assurance that it would be done for the rest of our stay. Went to the tennis all day (tuesday) and came back to our room to find they had made the beds but again not changed the towels, so again go back to reception to get towels and again get told they don't know why it wasn't done. The sheets do not fit the bed, a flat sheet is put on the mattress and comes loose as soon as you lie in it and you end up just lying directly on the mattress itself. If these sheets are the best standard you have then I suggest that management sleep on them for a few nights and see what your guests have to use. On the positive side when we told reception that our room was missing a hair dryer we were given one immediately. The breakfast staff do a great job and were friendly and pleasant to deal with as were most of the staff we came in contact with.

Dear Sue, Thank you for taking the time to share your experience during your recent stay with us. We appreciate your feedback as it is essential for our continuous improvement. I would like to apologize for the inconvenience you encountered regarding the housekeeping service. While we do have specific policies in place for room servicing, it is unfortunate that your expectations were not met during your stay. I understand that timely communication is vital, and I appreciate your patience regarding the towel issue. I assure you that we aim for consistency in our service, and your comments will be reviewed with the team to enhance our operations. Regarding the bedding, we recognize the importance of comfort and will take your input into consideration as we strive to maintain high standards in our accommodations. It is heartening to know that you found our breakfast staff to be friendly and accommodating; they truly take pride in their work. Thank you once again for your valuable insights. We hope to welcome you back in the future. Best regards, Trammie Pham Front Office Duty Manager Batman’s Hill on Collins

Very basic and tiny

Ocena na stronie TripAdvisor 3.0/5

Michele G Opinia zatwierdzona w TripAdvisor

Standard rooms are very basic and tiny. Less than a foot between the bed and the door. Lighting not good for working at desk.

Dear Michele G, Thank you for your feedback regarding your recent stay. We appreciate your comments about the room size and lighting. Our standard rooms are designed for efficiency, and we strive to provide a comfortable atmosphere for all guests. Your insights are valuable to us. Kind regards, Troy Fraser Front Office Manager Batman’s Hill on Collins

Pretty much as forewarned.

Ocena na stronie TripAdvisor 3.0/5

David F Opinia zatwierdzona w TripAdvisor

We were warned it would be noisy and that was correct. It’s near the station and busy roads of course but the real problem is the lack of internal and external insulation. We asked for a quiet room and got one by the lift! We were moved the next day at our request. We booked it because of its location and that also proved to be accurate. A straight bus run into the station from the airport and we picked up the Avis hire car a few days later from the same location. Easy access to free public transport. It’s the only place in Oz so far where the coffee at the bar was poor (full of grounds). The staff were friendly. So overall as expected. But despite the location benefits we won’t be staying there again.

Dear David F, Thank you for taking the time to share your experience. We appreciate your feedback regarding the noise levels in our hotel, particularly given our proximity to public transport and busy roads. We strive to provide a comfortable atmosphere for all our guests, and we regret that your initial room assignment did not meet your expectations for a quieter environment. We are glad to hear that our team was able to assist you with a room change. We also value your comments about the coffee quality at our bar. Providing a pleasant dining experience is important to us, and your input will be taken into consideration as we continually seek to enhance our offerings. While we are pleased to know that you found our location convenient for transportation and access to local amenities, we are disappointed to learn that your overall experience did not lead to a desire to return. We hope you might reconsider in the future. Thank you once again for your insights. Best regards, Troy Fraser Front Office Manager Batman’s Hill on Collins

Transport hub

Ocena na stronie TripAdvisor 5.0/5

Socialmediasux Opinia zatwierdzona w TripAdvisor

Right opposite Southern Cross station where the airport bus pulls in and on Collins Street with more trams than you can count it's located in a transport hub. Makes life easy. Rooms were clean and decor was nice. Highly recommend.

Dear Rossco, Thank you for taking the time to share your positive experience. We are delighted to hear that you found our location convenient and appreciated the cleanliness and decor of our rooms. Your recommendation means a lot to us. Best regards, Batman’s Hill on Collins

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 992 Liczba opinii 9.6/10 Lokalizacja
  • 2 069 Liczba opinii 6.1/10 Pokój
  • 1 464 Liczba opinii 8.2/10 Obsługa
  • 29 Liczba opinii 4.1/10 Internet
  • 1 142 Liczba opinii 5/10 Komfort
  • 718 Liczba opinii 6.3/10 Czystość
  • 461 Liczba opinii 4.4/10 Udogodnienia
  • 328 Liczba opinii 7.1/10 Śniadanie

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