Novotel Melbourne South Wharf 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 4 803

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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Opis

O hotelu

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Nasze pokoje

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Lokalizacja hotelu

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

Pozycja GPS:-37.825365, 144.950306

Telefon
Faks +61 3 9058 0488

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 4 803

Ocena TripAdvisor  4.4/5  Liczba opinii: 509

Certyfikat Doskonałości 2024

Hotter than the sun

Ocena na stronie TripAdvisor 1.0/5

Kerry M Opinia zatwierdzona w TripAdvisor

Air conditioning so hot in 24/13 felt like we were in the tropics. Absolutely terrible experience given the ridiculous heat in the room. Staff noted an issue issue with the cooling but were less than helpful. Would have been better sleeping in the car parked below the hotel. Never staying here sfainy

Dear Kerry, Thank you for your feedback, and please accept our sincere apologies for the discomfort you experienced during your stay with us. We’re very sorry that the air conditioning in your room was not working properly. We understand how frustrating and uncomfortable this must have been, especially during warm weather. While our team did note the issue, it’s clear that we did not handle the situation as we should have, and for that, we truly apologize. Please be assured that we are actively working to resolve the issue with the cooling system to prevent this from happening again. Your experience is not the standard we strive to provide, and we regret that we fell short during your stay. We value your feedback and hope you’ll give us the opportunity to make it right in the future. If there’s anything further we can do to follow up on this, please don’t hesitate to reach out. Best regards, Novotel Melbourne South Wharf Team

Clean and comfortable, but fairly basic service and hotel.

Ocena na stronie TripAdvisor 3.0/5

thetravellingmumma1 Rodziny - Opinia zatwierdzona w TripAdvisor

Good value overall, but service and recognition fell short I made a last-minute booking with my children. Parking is next door at DFO, which cost $50. It’s a busy public car park for the shopping centre, so a bit tricky to manage if you’ve got young kids or a lot of luggage. Check-in was smooth enough, but the reception staff member was fairly indifferent – professional but not especially welcoming. About an hour later, she called my room to say she’d forgotten to deduct my Accor points, meaning I was overcharged and would need to go back to reception in the morning to sort a refund that would take several days to reach my card. Not ideal when travelling alone with children. The room itself was clean and comfortable, with basic amenities that were fine for the price. We slept quite well, though the air conditioning seemed to switch itself off automatically during the night. No welcome gift, upgrade, or acknowledgement of my Accor Platinum status, which was disappointing. Breakfast was decent. What really made it better was the lovely, helpful staff, one of the team went out of her way to bring me some avocado and olive oil as a vegan option as the choice otherwise was dry toast, or some salad or fruit. Limited choices otherwise, but their attitude was excellent and really lifted the experience. Overall, the stay was pretty good value, clean and comfortable, but some aspects of service and the lack of recognition for loyalty status let it down. I was intending to rebook tonight but still trying to decide.

Dear Elling, Thank you for your feedback concerning your stay with us. We appreciate you highlighting the comfort of your room and the efficiency of your initial check-in process. Our housekeeping team takes pride in maintaining high cleanliness standards, and we're pleased this contributed to your restful experience. However, we sincerely regret some aspects of your stay fell short of expectations. Please know we've shared your observations about service consistency with our front office team to reinforce our commitment to warm, attentive hospitality. Regarding climate control, we remind guests our individually adjustable systems are available 24/7 at the touch of a button. Nonetheless, we're delighted our breakfast team could enhance your mornings. Their dedication to accommodating dietary needs reflects our ongoing staff training initiatives, and we'll ensure your kind words reach them directly. We hope to be able to welcome you again. Best regards, Novotel Melbourne South Wharf Team

Great location for conference centre and DFO

Ocena na stronie TripAdvisor 5.0/5

JimboHKM Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Great location if you are attending a conference, literally next door. Standard corporate fare, great views from the higher floors. Breakfasts were pretty good, coffee service a nice touch. George the concierge certainly adds value

Dear Jimbo, Thank you for positively reviewing your recent stay. We're delighted you enjoyed our prime location near Melbourne's conference facilities and retail opportunities. It's wonderful you appreciated our breakfast offerings and specialty coffee service alongside the panoramic views from our upper floors. Our team takes pride in creating memorable moments, and we're thrilled George's attentive service enhanced your stay. We hope that we have the pleasure of welcoming you back again in the future. Best regards, Novotel Melbourne South Wharf Team

How one person makes a vast difference!

Ocena na stronie TripAdvisor 5.0/5

Conradies4 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The Novotel is very well located if you are attending an event at the MCC. In fact, it is possible to enter the convention center without leaving the hotel lobby and this is very convenient. Rooms are comfortable and roomy! What made our stay even better is the service we experienced with concierge, George. Rarely does one meet such a person with character, a sense of serving and utmost pride in dealing with customers. George belongs at a 5 star hotel with this work ethic and we will not forget how we were treated! Well done, George!

Dear Conrad, We sincerely appreciate your detailed feedback about your stay with us. We are delighted that your experience at Novotel Melbourne South Wharf exceeded your expectations. Your kind words about our team member George truly warm our hearts. His dedication to guest satisfaction exemplifies the values we hold dear. The seamless access to the Melbourne Convention Centre, along with the spacious accommodations, enhances the comfort of every stay. We take immense pride in our team members who consistently deliver remarkable service, ensuring guests feel valued throughout their time with us. We look forward to welcoming you back for another memorable stay. Best wishes, Novotel Melbourne South Wharf Team

A terrific spot!

Ocena na stronie TripAdvisor 5.0/5

Jethostess Rodziny - Opinia zatwierdzona w TripAdvisor

Top location for shopping! We wanted a couple of days to explore DFO south wharf, and being able to pop back to the room for a cuppa, drop the bags and refresh before returning was wonderful! The staff were spot on, especially concierge George who had a smile and a kind word for everyone who came into his brilliant and shining aura. Loved our stay, amazing views, great location, will return.

Dear Guest, We appreciate your wonderful feedback about your stay at Novotel Melbourne South Wharf. We are delighted that your experience with us was so memorable. The warmth and dedication displayed by our team members, particularly by our concierge, reflects the hospitality standards we uphold. The proximity to premium retail destinations adds convenience to your stay, making it effortless to return to the comfort of your accommodation between shopping excursions. The breathtaking vistas from our establishment showcase the vibrant cityscape, offering guests a remarkable perspective of the surroundings. We look forward to welcoming you back for another delightful stay. Best regards, Novotel Melbourne South Wharf Team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 107 Liczba opinii 9.2/10 Lokalizacja
  • 2 696 Liczba opinii 8.2/10 Pokój
  • 2 559 Liczba opinii 8.5/10 Obsługa
  • 63 Liczba opinii 5.2/10 Internet
  • 1 142 Liczba opinii 8.8/10 Czystość
  • 581 Liczba opinii 6.6/10 Śniadanie
  • 512 Liczba opinii 5.2/10 Dobra oferta cenowa
  • 427 Liczba opinii 9/10 Klimat

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South Wharf - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.