Peppers Docklands Melbourne

Excellent and helpful staff for our group of six attending a sporting regatta. Three single beds in each room was a bit tight. More teabags would have been appreciated. Great location so close to Docklands and public transport.

The hotel is next to Marvel Stadium so the perfect overnighter if you're heading there, it's also close to the Southern Cross Station and to the Skybus with either a walk or a free tram into the city proper. The bed was comfy, the staff helpful and the housekeeping spot on. I was working though and needed to maximize my time with good wifi and the on site restaurant. Unfortunately, both fell short: the wifi wouldn't connect to my laptop so I had to hotspot from my phone. Not the end of the world but a nuisance. The on site restaurant though was closed, which I was advised at check in. Given that the area is a little light on unless one is after a take away or a full sit down meal on the waterfront (although that too is a bit sparce mid week), it would've been inordinately useful to have been told that at some point after making the booking so that I could have altered my plans accordingly. I chose the hotel based on both proximity and the ability to eat in my room to continue working each day. Disappointing and a nuisance. Because there is usually an on site restaurant, the room doesn't come equipped with any cutlery, toaster etc. I looked on the website after being told that it was on there but probably in small print and found the information ambiguous (a suggestion that it was closed but then immediately after that, the opening hours). Mind you, even if it had screamed at me that it was closed, I have no need to go onto the website after making the booking. Definitely something to check if that's important to you.

Overall - Really from check in it was clear that Peppers Docklands should not be currently marketed as a 5 star hotel, with decreased services due to the pandemic, no restaurant during the week and only breakfast at weekends is not 5 star. Yes this and the building works were made clear on the website before our visit however it felt like I was checking in to a motel, no restaurant you can get Uber Eats. Welcome and staff on reception - rarely lifted their eyes from their computers to welcome you back in to the hotel, even when not busy with guests checking in. This is not the service i expect at a 5 star hotel. Housekeeping - I had a significant issues with my room being serviced, either not at all or to a poor quality. I did raise this with the Duty Manager who was somewhat helpful but then was ill when he was due to follow up with me. I know this can not be helped. This was eventually sorted for me but not without leaving a really poor impression of the hotel on me, which is a shame as I have stated at other Peppers hotel and really rated them.

Excellent facilities and location, with tram access to CBD and Docklands. My son loved the rooftop pool with its awesome views of the city. Also Peppers is very close to Marvel Stadium if you are attending a game and the Skybus (at southern cross station).

Two thumbs up for jan & drink/driss-very helpful this two gentleman s…from arrival-to-departure flawless no problem at all really highly recommend these hotel very polite and very clean location is accessible to all the places trams is just across the hotel good location