Surrounded by a tropical lotus pond, Wedang Jahe Restaurant offers an idyllic setting for guests to enjoy an international buffet breakfast, regular theme buffet dinners, and an international à la carte menu.
キッチンタイプ
多国籍料理
チーフ
KAI WERNER
容量
280
アクセシビリティ
アクセス可能なサービス
KAWASAN PARIWISATA NUSA DUA, LOT NORTH 4, NUSA DUA, 80363 ヌサドゥア, インドネシア
Surrounded by a tropical lotus pond, Wedang Jahe Restaurant offers an idyllic setting for guests to enjoy an international buffet breakfast, regular theme buffet dinners, and an international à la carte menu.
RAJA'S BALINESE CUISINE
枚に 枚の写真 - RAJA'S BALINESE CUISINE
Raja's Restaurant offers authentic Balinese cuisine in a picturesque setting. Located poolside, it is just steps from Nusa Dua Beach, providing al fresco dining options, romantic dinner experiences by the beach, and indoor seating for your comfort.
キッチンタイプ
テーマのある料理
チーフ
KAI WERNER
容量
64
アクセシビリティ
アクセス可能なサービス
KAWASAN PARIWISATA NUSA DUA, LOT NORTH 4, NUSA DUA, 80363 ヌサドゥア, インドネシア
Raja's Restaurant offers authentic Balinese cuisine in a picturesque setting. Located poolside, it is just steps from Nusa Dua Beach, providing al fresco dining options, romantic dinner experiences by the beach, and indoor seating for your comfort.
MAGURO ASIAN BISTRO
枚に 枚の写真 - MAGURO ASIAN BISTRO
Indulge in a culinary journey through Asia with a menu bursting with vibrant flavors. This restaurant invites guests to immerse themselves in the essence of Asian cuisine amidst a serene and picturesque setting.
キッチンタイプ
日本料理
チーフ
KAI WERNER
容量
58
アクセシビリティ
アクセス可能なサービス
KAWASAN PARIWISATA NUSA DUA, LOT NORTH 4, NUSA DUA, 80363 ヌサドゥア, インドネシア
Indulge in a culinary journey through Asia with a menu bursting with vibrant flavors. This restaurant invites guests to immerse themselves in the essence of Asian cuisine amidst a serene and picturesque setting.
TAMARIND RESTAURANT
枚に 枚の写真 - TAMARIND RESTAURANT
An extraordinary Mediterranean-influenced bamboo-thatched roof restaurant with panoramic views of the Indian Ocean. It offers a diverse selection of Mediterranean cuisine, Western favorites, and contemporary Asian dishes.
キッチンタイプ
地中海料理
チーフ
KAI WERNER
容量
140
アクセシビリティ
アクセス可能なサービス
KAWASAN PARIWISATA NUSA DUA, LOT NORTH 4, NUSA DUA, 80363 ヌサドゥア, インドネシア
An extraordinary Mediterranean-influenced bamboo-thatched roof restaurant with panoramic views of the Indian Ocean. It offers a diverse selection of Mediterranean cuisine, Western favorites, and contemporary Asian dishes.
CABANA
枚に 枚の写真 - CABANA
Dive into tranquility at our poolside oasis. Indulge in our chef's Latin American-inspired dishes, each celebrating culinary excellence. Discover our iconic homemade cocktails, mocktails, and milkshakes, each promising satisfaction in every flavor.
キッチンタイプ
テーマのある料理
チーフ
KAI WERNER
容量
20
アクセシビリティ
アクセス可能なサービス
KAWASAN PARIWISATA NUSA DUA, LOT NORTH 4, NUSA DUA, 80363 ヌサドゥア, インドネシア
Dive into tranquility at our poolside oasis. Indulge in our chef's Latin American-inspired dishes, each celebrating culinary excellence. Discover our iconic homemade cocktails, mocktails, and milkshakes, each promising satisfaction in every flavor.
Dear Mr. Yukito S.,
Thank you very much for your perfect rating and for sharing your kind feedback following your recent stay at Nusa Dua Beach Hotel & Spa – Handwritten Collection.
We are delighted to know that you had a comfortable stay and that the warm smiles and attentive service from our team made your experience even more enjoyable. Creating genuine and heartfelt hospitality is what we strive for every day, so your kind words are truly rewarding for all of us.
Your compliments will be shared with our Heartists, who will be encouraged to know they helped make your stay memorable.
We sincerely appreciate your support and look forward to welcoming you back for another relaxing and memorable stay in beautiful Bali.
Warm regards,
Arini
Room Division Manager
お客さまの声 4.5/5
Kenichi S.
ご友人
-
確認済みレビュー すべて
友人夫婦と楽しい時間を過ごすことができて満足
Dear Mr. Kenichi S.,
Thank you very much for taking the time to share your kind feedback following your recent stay at Nusa Dua Beach Hotel & Spa – Handwritten Collection.
We are delighted to know that you enjoyed our beautiful tropical gardens, the delicious breakfast in the Palace Club Lounge, and that you had a fun and memorable time with your friends. It is wonderful to hear that our resort provided the perfect setting for a relaxing and enjoyable holiday.
We also appreciate your comments regarding the room. While we understand that some areas reflect the heritage and character of our resort, we are pleased that you found your room comfortable and satisfactory. Your feedback is valuable to us as we continue to enhance our facilities while preserving the unique Balinese charm of the hotel.
Thank you once again for choosing to stay with us. We truly appreciate your recommendation and look forward to welcoming you and your friends back for another memorable stay in beautiful Bali.
Warm regards,
Arini
Room Division Manager
お客さまの声 5.0/5
Toshihiro T.
ファミリー
-
確認済みレビュー すべて
ホテルの雰囲気、スタフの対応、立地、食事の種類とクォリティ、等どれも素晴らしく大満足でした。
Dear Mr. Toshihiro T.,
Thank you very much for your perfect score and for taking the time to share your wonderful feedback.
We are truly delighted to know that you had such an enjoyable stay with us and that you were extremely satisfied with our hotel's atmosphere, our team's hospitality, our beautiful location, and the variety and quality of our food. Your kind words are a great encouragement to all of us, and we will be sure to share them with the entire team.
It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Nusa Dua Beach Hotel & Spa – Handwritten Collection for another memorable stay in the near future.
Warm regards,
Arini
Room Division Manager
Dear Mr. Isao S.,
Thank you for taking the time to share your wonderful feedback following your recent stay at Nusa Dua Beach Hotel & Spa - Handwritten Collection.
We are delighted to know that you enjoyed our excellent beachfront location and the unique Balinese charm of our resort. It is wonderful to hear that you were able to relax on the beach, enjoy scenic walks to Bali Collection, and experience the convenience of the nearby local warung. We are also pleased that you found your stay comfortable and appreciated the value we offer.
We appreciate your observation regarding the poolside loungers being fully occupied. Your feedback is valuable and has been shared with the relevant team as we continually look for ways to enhance our guests' comfort and overall experience.
Thank you once again for your kind review. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay in beautiful Bali.
Warm regards,
Arini
Room Division Manager
Dear Mr. Isao W.,
Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you for taking the time to share your feedback following your recent stay with us and for your loyalty as an ALL member.
We are delighted to hear that you enjoyed the unique atmosphere of our resort, reminiscent of a traditional Balinese palace and that you were very satisfied with the level of service provided by our team. It is always a pleasure to know that our guests feel well cared for during their stay.
We also appreciate your balanced comments regarding our facilities. While we are glad that many aspects of your stay met your expectations, we acknowledge your observation and continuously work to maintain and enhance the comfort of our property while preserving its unique character.
Thank you once again for your kind recommendation. We look forward to welcoming you and your family back for another memorable stay.
Best regards,
Arini
Room Division Manager
Dear Mr. Yukito S.,
Thank you very much for your perfect rating and for sharing your kind feedback following your recent stay at Nusa Dua Beach Hotel & Spa – Handwritten Collection.
We are delighted to know that you had a comfortable stay and that the warm smiles and attentive service from our team made your experience even more enjoyable. Creating genuine and heartfelt hospitality is what we strive for every day, so your kind words are truly rewarding for all of us.
Your compliments will be shared with our Heartists, who will be encouraged to know they helped make your stay memorable.
We sincerely appreciate your support and look forward to welcoming you back for another relaxing and memorable stay in beautiful Bali.
Warm regards,
Arini
Room Division Manager
お客さまの声 4.5/5
Kenichi S.
ご友人
-
確認済みレビュー すべて
友人夫婦と楽しい時間を過ごすことができて満足
Dear Mr. Kenichi S.,
Thank you very much for taking the time to share your kind feedback following your recent stay at Nusa Dua Beach Hotel & Spa – Handwritten Collection.
We are delighted to know that you enjoyed our beautiful tropical gardens, the delicious breakfast in the Palace Club Lounge, and that you had a fun and memorable time with your friends. It is wonderful to hear that our resort provided the perfect setting for a relaxing and enjoyable holiday.
We also appreciate your comments regarding the room. While we understand that some areas reflect the heritage and character of our resort, we are pleased that you found your room comfortable and satisfactory. Your feedback is valuable to us as we continue to enhance our facilities while preserving the unique Balinese charm of the hotel.
Thank you once again for choosing to stay with us. We truly appreciate your recommendation and look forward to welcoming you and your friends back for another memorable stay in beautiful Bali.
Warm regards,
Arini
Room Division Manager
お客さまの声 5.0/5
Toshihiro T.
ファミリー
-
確認済みレビュー すべて
ホテルの雰囲気、スタフの対応、立地、食事の種類とクォリティ、等どれも素晴らしく大満足でした。
Dear Mr. Toshihiro T.,
Thank you very much for your perfect score and for taking the time to share your wonderful feedback.
We are truly delighted to know that you had such an enjoyable stay with us and that you were extremely satisfied with our hotel's atmosphere, our team's hospitality, our beautiful location, and the variety and quality of our food. Your kind words are a great encouragement to all of us, and we will be sure to share them with the entire team.
It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Nusa Dua Beach Hotel & Spa – Handwritten Collection for another memorable stay in the near future.
Warm regards,
Arini
Room Division Manager
Dear Mr. Isao S.,
Thank you for taking the time to share your wonderful feedback following your recent stay at Nusa Dua Beach Hotel & Spa - Handwritten Collection.
We are delighted to know that you enjoyed our excellent beachfront location and the unique Balinese charm of our resort. It is wonderful to hear that you were able to relax on the beach, enjoy scenic walks to Bali Collection, and experience the convenience of the nearby local warung. We are also pleased that you found your stay comfortable and appreciated the value we offer.
We appreciate your observation regarding the poolside loungers being fully occupied. Your feedback is valuable and has been shared with the relevant team as we continually look for ways to enhance our guests' comfort and overall experience.
Thank you once again for your kind review. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay in beautiful Bali.
Warm regards,
Arini
Room Division Manager
Dear Mr. Isao W.,
Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you for taking the time to share your feedback following your recent stay with us and for your loyalty as an ALL member.
We are delighted to hear that you enjoyed the unique atmosphere of our resort, reminiscent of a traditional Balinese palace and that you were very satisfied with the level of service provided by our team. It is always a pleasure to know that our guests feel well cared for during their stay.
We also appreciate your balanced comments regarding our facilities. While we are glad that many aspects of your stay met your expectations, we acknowledge your observation and continuously work to maintain and enhance the comfort of our property while preserving its unique character.
Thank you once again for your kind recommendation. We look forward to welcoming you and your family back for another memorable stay.
Best regards,
Arini
Room Division Manager
Dear Mr. Yohei N.,
Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you very much for your wonderful review and for awarding us a perfect score.
We are delighted to hear that you had a very comfortable family trip and were able to enjoy what you described as the best possible environment. Knowing that you were highly satisfied with your overall experience is truly rewarding for all of us.
We are especially pleased that you appreciated the cleanliness of your room, the quality of our room service, breakfast selection, dining experiences, pool facilities and spa treatments. It is also heartwarming to know that the warm smiles and greetings from our team members contributed positively to your stay. Your kind recognition will be shared with our entire team.
We are equally grateful for your positive comments regarding our sustainability initiatives. It is encouraging to know that our efforts toward responsible hospitality were noticed and appreciated.
We are thrilled to hear that you are already considering a return visit to explore more of our facilities. We look forward to welcoming you and your family back to creating even more memorable experiences for you.
Best regards,
Arini
Room Division Manager
Dear Ms. Kyoko G.,
Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you very much for taking the time to share such a thoughtful review following your recent stay at our hotel.
We are truly delighted to know that your first trip to Bali became a wonderful experience and that our team contributed to making your stay comfortable and memorable. Your kind words about the friendliness and attentiveness of our staff mean a great deal to us, we will be pleased to share your compliments with the entire team.
We are also pleased to hear that you enjoyed our beautiful beach, the comfort of our beachfront loungers, and the relaxing atmosphere of listening to the sound of the ocean. It is equally rewarding to know that you had an excellent dining experience at our restaurant.
At the same time, we sincerely apologize for the inconvenience caused by the clogged drain in your room and the temporary power outage during your stay. While we are glad that our team was able to resolve these issues promptly, we understand your disappointment and appreciate your understanding with the valuable feedback. Please rest assured that your comments have been shared with the relevant departments as we continuously strive to improve our facilities and services.
As an ALL member, we are especially grateful for your loyalty and for recommending both our resort and the ALL loyalty programme to your family and friends.
Thank you once again for choosing to stay with us. It was a pleasure to welcome you and your friends. We sincerely hope to have the opportunity to welcome you back for another relaxing and memorable Bali getaway.
Best regards,
Arini
Room Division Manager
Dear Mr. Hidetoshi O.,
Warmest greetings from Nusa Dua Beach Hotel & Spa – Handwritten Collection.
Thank you for taking the time to share your feedback following your recent stay with us. While we appreciate your comments, we are truly sorry to learn that your experience fell short of the standards that we strive to deliver.
Please accept our sincerest apologies for the distress and inconvenience caused by the presence of a mouse in your original room. We fully understand your concern, particularly as the incident occurred more than once. Although we are pleased that our team was able to arrange a room change to Room 4103 and that you were more comfortable afterward, we deeply regret the impact this situation had on your overall impression of our resort.
Please be assured that we take matters relating to hygiene, cleanliness and pest control extremely seriously. Your feedback has been immediately shared with our teams to conduct a thorough investigation and reinforce our preventive measures to ensure that this issue is addressed with the utmost urgency and does not recur.
We also sincerely apologize for the condition of the toilet bowl cleanliness, which did not meet your expectations or our own standards. This oversight is unacceptable, additional attention will be given to our room inspection procedures to improve consistency and attention to detail.
At the same time, we are grateful for your recognition of our porter and room service delivery staff, as well as the positive ratings you gave to our arrival experience and the service provided by our team. Despite the shortcomings you encountered, your kind acknowledgment of our colleagues' efforts is truly appreciated and will be shared with them.
Thank you once again for bringing these important matters to our attention. Guest feedback is valuable in helping us improve. We sincerely hope that you will give us another opportunity in the future to restore your confidence and provide you with the level of experience you rightfully expected from us.
Best regards,
Arini
Room Division Manager
お客さまの声 4.5/5
Takae Y.
ファミリー
-
確認済みレビュー すべて
ホテルは広く，清潔で雰囲気もよく気に入りましたが日本語できるスタッフがいない。
Dear Mr/s. Takae Y.,
Warmest greetings from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you very much for taking the time to share your detailed feedback following your recent family stay with us.
We are delighted to know that you enjoyed our spacious and clean hotel, the relaxing atmosphere with our convenient location. It is also wonderful to hear that you appreciated our breakfast selection, dinner experience while watching the traditional Balinese dance performance, the seaside bar atmosphere, as well as our sustainability initiatives and wellness activities such as yoga and cycling.
Your kind compliments about our team truly mean a lot to us, and we are pleased to know that everyone contributed positively to your stay.
At the same time, we sincerely apologize for the inconveniences you experienced regarding the bedding arrangement and the insufficient number of towels upon arrival. Please rest assured that your feedback has been shared with the relevant team for improvement.
Regarding your comment about the availability of Japanese-speaking staff, kindly allow me to introduce myself. My name is Arini, and I am one of the Japanese-speaking team members at the resort. We truly regret that we did not have the opportunity to assist you during your stay, and we apologize if this caused any inconvenience. Please do not hesitate to contact us directly on your future visit, as we would be more than happy to assist you in Japanese and help make your stay even more comfortable.
Thank you once again for your valuable feedback and for your support as an ALL member. We sincerely hope to welcome you and your family back again for another memorable stay in beautiful Bali.
Best regards,
Arini
Room Division Manager
Dear Ms. Risa S.,
Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you very much for taking the time to share such a detailed and thoughtful review following your recent stay with us. We are truly delighted to know that you enjoyed the warm hospitality of our team and the authentic Balinese atmosphere throughout your experience.
It is wonderful to hear that your arrival experience, including the traditional music and Welcome Dance left a memorable impression on you. We are also pleased that your Premier Room met your expectations and that you appreciated the cleanliness with the comfort provided during your stay.
At the same time, we sincerely appreciate your constructive feedback regarding certain room furnishings and bathroom fixtures. Please rest assured that your comments have been shared with the relevant departments as part of our continuous improvement efforts.
We are happy to know that you were able to experience the charm of “the Bali” you were looking for, and we truly value your kind recognition of the unique character of our resort.
Thank you as well for your support as an ALL – Accor member. We look forward to welcoming you back again for another memorable stay in the future.
Best regards,
Arini
Room Division Manager
Dear Mr. Keisuke K.,
Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you very much for your wonderful review and for sharing such thoughtful feedback following your recent business stay at our hotel.
We are truly honored to know that your experience with us brought you peace and tranquility. While we are delighted that you enjoyed our facilities and rooms, it is especially rewarding to hear that the genuine smiles, greetings and attentive service from our team made the greatest impression on your stay. Your kind words will certainly be shared with all of our staff, who will be encouraged and proud to know they contributed to such a memorable experience.
We also sincerely appreciate your recognition of our sustainability initiatives, including our efforts to reduce single-use plastics, support sustainable food practices and communicate our environmental programs clearly and effectively.
It means a great deal to us that you would consider making our hotel as your regular place to stay whenever you visit Bali. We truly look forward to welcoming you back again for another peaceful and memorable stay in the near future.
Best regards,
Arini
Room Division Manager
お客さまの声 5.0/5
Tomoko K.
ビジネス
-
確認済みレビュー すべて
小鳥の囀りで目覚め、可愛いリスも部屋に来る、大変和むお部屋でした。
Dear Ms. Tomoko K.,
Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you very much for taking the time to share such a detailed and wonderful review of your recent stay with us. We are truly delighted to know that you experienced a peaceful and relaxing stay, also that you enjoyed the Balinese-style architecture, natural surroundings and the calming atmosphere of our resort.
It is especially heartwarming to hear your beautiful description of waking up to birdsong and experiencing nature so closely during your stay. We are also very pleased that you found our team kind, attentive and helpful throughout your visit, and that you appreciated the wide range of facilities, dining experiences with the sustainability initiatives that we are continuously working on.
We sincerely value your constructive feedback regarding cleanliness consistency and our single-use plastic reduction efforts. Your comments have been shared with the relevant departments for further review and improvement as part of our ongoing commitment to sustainability and operational excellence.
Thank you once again for your thoughtful review and perfect ratings across most aspects of your stay. It was a pleasure having you with us, and we look forward to welcoming you back for another peaceful retreat in the future.
Best regards,
Arini
Room Division Manager
お客さまの声 4.5/5
Shun H.
ご友人
-
確認済みレビュー すべて
快適で満足度高く滞在できました！ありがとうございました。
Dear Mr. Shun H.,
Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you very much for sharing your kind feedback following your recent stay with us.
We are delighted to hear that you had a comfortable and very satisfying stay, and that you were pleased with our service, cleanliness, check-out experience and WiFi. Your recognition of our team, especially your perfect score for service is truly appreciated and will be shared with them.
We also thank you for your constructive feedback on areas such as accommodation comfort, breakfast selection, bar and pool experience. Your comments are valuable and will be carefully reviewed with the relevant departments as part of our ongoing efforts to enhance guest satisfaction.
It is also wonderful to know that you appreciated our sustainability initiatives and found our efforts meaningful during your stay, as well as your positive recognition of your ALL – Accor Live Limitless experience.
We sincerely hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.
Best regards,
Arini
Room Division Manager
Dear Ms. Tomomi N.,
Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are truly pleased to know that you found our team very hospitable and helpful, also that their kindness made you feel comfortable throughout your stay, especially with language assistance.
At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the inconvenience caused by the maintenance issue in your room, the cleanliness concerns and the experience you had with our room condition and breakfast selection. This is certainly not the level of standard we aim to provide, we truly appreciate you bringing these matters to our attention.
We also regret the inconvenience you experienced with our shuttle service to Bali Collection and the waiting situation. Your feedback regarding WiFi performance and poolside facilities is also well noted and appreciated.
Despite these challenges, we are glad to hear that our team was able to respond promptly to assist you when needed, and your kind recognition of their hospitality means a great deal to us.
We sincerely hope to have another opportunity to welcome you back in the future for a more seamless and improved experience.
Best regards,
Arini
Room Division Manager
お客さまの声 5.0/5
Kyoko Y.
ファミリー
-
確認済みレビュー すべて
アコーのヌサドゥアエリアのホテルを探して、リストに出てきたので、興味を持ちました
Dear Ms. Kyoko Y.,
Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you very much for sharing your wonderful review and for choosing our hotel during your stay in Nusa Dua.
We are truly delighted to know that your experience with us was seamless from the moment of booking, and that you enjoyed the comfort of your room, the beautiful garden access with the overall facilities. It is especially rewarding to hear that our Palace Club team and Duty Manager contributed positively to your stay, and that you felt well recognized as an ALL Accor Platinum member.
We are also pleased that you enjoyed your welcome experience, amenities and time at the lounge, pool and lobby bar. Your kind words are greatly appreciated by the entire team.
At the same time, we sincerely apologize for the inconvenience caused by the intermittent WiFi connection. Please rest assured that your feedback has been shared with our team for improvement.
Thank you once again for your trust and loyalty. We truly look forward to welcoming you back for another exceptional stay in the near future.
Best regards,
Arini
Room Division Manager
お客さまの声 4.0/5
Hisae Y.
ファミリー
-
確認済みレビュー すべて
テラスでのんびり過ごす事ができました
朝食ブッフェも美味しくて、とても満足でした
Dear Ms. Hisae Y.,
Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you very much for sharing your kind feedback following your recent family stay with us. We are pleased to know that you had a comfortable and relaxing experience, especially enjoying the terrace and our breakfast buffet. It is always rewarding to hear that our guests leave feeling satisfied.
At the same time, we appreciate your constructive comments regarding cleanliness, pool experience and some aspects of your stay. Please accept our sincere apologies for any inconvenience caused. Your feedback has been shared with the respective teams as we continuously strive to improve and provide a better experience for our guests.
We are also grateful for your recognition of our team and your positive feedback on our sustainability initiatives. It is encouraging to know that these efforts are noticed and appreciated.
Thank you once again for your valuable feedback and for your loyalty as an ALL – Accor Live Limitless member. We truly hope to have the pleasure of welcoming you and your family back for an even more enjoyable stay in the future.
Best regards,
Arini
Room Division Manager
Dear Ms. Miwa I.,
Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you very much for sharing your lovely feedback following your recent stay with us. We are delighted to know that you enjoyed the peaceful atmosphere of our gardens and the presence of the squirrels, ducks, peacocks with other birds that make the surroundings so unique and relaxing. It is also wonderful to hear that you found the hotel well maintained, also that our team was friendly and helpful throughout your stay.
We are especially pleased to know that our colleague at check-in made a positive impression by warmly welcoming you back as a returning guest. Moments like these are truly meaningful to us as we always strive to create a personal and memorable experience for our guests.
Your kind recommendation and your intention to return are the greatest compliments we could receive. We sincerely look forward to welcoming you back again in the future for another relaxing stay with us.
Best regards,
Arini
Room Division Manager
Dear Ms. Asako K.,
Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you very much for returning to stay with us again and for sharing your thoughtful feedback. It truly means a lot to us that you have been visiting since 2014. We sincerely appreciate your continued trust and loyalty as a member of ALL – Accor Live Limitless.
We are pleased to know that you enjoyed the live music performances in the lobby and on the beach. We are especially happy to hear your kind compliment about our pianist. We will certainly share your appreciation with him. It is also wonderful to know that you enjoyed the fresh juice prepared for you, your lunch experience at Tamarind and our sustainability initiatives aimed at preserving the hotel for years to come.
At the same time, we are sorry to learn that certain aspects of your stay did not fully meet your expectations. We understand your disappointment regarding the absence of gamelan music at breakfast and the changes in fruit variety. Your feedback about the breakfast selection and the evening buffet at Showtime Buffet has been shared with our Culinary team for careful review, particularly your suggestion to offer a wider and more balanced variety.
Please also accept our sincere apologies regarding the cleanliness concerns in room 1005, especially the ants on the balcony and the air-conditioner leakage affecting the closet area. This is certainly not the standard we aim to deliver. Your comments have been immediately forwarded to our teams for thorough inspection and corrective action to prevent recurrence.
We truly value your detailed and constructive feedback. It helps us improve while maintaining the unique character of our resort. We sincerely hope to have the opportunity to welcome you back again and provide you with an even more seamless with enjoyable experience on your next visit.
Best regards,
Arini
Room Division Manager
Dear Mr. Satoko H.,
Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you very much for taking the time to share your detailed feedback and for rating your overall experience with us positively. We are truly delighted to know that you enjoyed your family stay, also that our team warm smiles, attentive service and continuous efforts in maintaining cleanliness contributed to a wonderful stay.
We sincerely appreciate your understanding regarding our long-established facilities and are pleased to hear that the comfort, cleanliness with hospitality of our staff made a positive impression. Your kind words about our team members mean a great deal to us and will certainly motivate them to continue delivering heartfelt service.
At the same time, thank you for your valuable feedback regarding WiFi speed and ease of access. Please rest assured that your comments have been shared with the relevant departments as part of our ongoing efforts to improve our facilities and guest experience.
We are honored to know that you would like to stay with us again. We truly look forward to welcoming you with your family back for another pleasant and memorable stay in the future.
Best regards,
Arini
Front Office Manager
お客さまの声 4.5/5
Yuichiro N.
ファミリー
-
確認済みレビュー すべて
バリに滞在する時は毎回利用します。伝統的な建物で温かいスタッフが安心感を与えてくれます。
Dear Mr. Yuichiro N.,
Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.
Thank you very much for your continued trust and for always choosing our hotel during your visits to Bali. We are truly honored to be your preferred hotel and we sincerely appreciate you taking the time to share your valuable feedback through the Guest Satisfaction Survey.
We are delighted to hear that our traditional Balinese architecture and the warmth of our team continue to make you feel comfortable and at ease. It is also wonderful to know that the airport transfer benefit for stays of three nights or more was helpful for your trip.
We appreciate your positive ratings across many areas including your accommodation, Wi-Fi, cleanliness and overall experience. At the same time, we also take note of your comments regarding the arrival experience and team service. Your feedback is very important and will certainly guide us in improving the consistency of our service for your future stays.
Thank you once again for your recommendation and your kind words. We look forward to welcoming you and your family back to your home in Bali.
Best regards,
Arini
Front Office Manager
