ヌサドゥアビーチ ホテル & スパ - ハンドリトゥン コレクション 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,914 件のレビュー

ベストレートをお約束
ヌサドゥアビーチ ホテル & スパ - ハンドリトゥン コレクション - Image 1
ヌサドゥアビーチ ホテル & スパ - ハンドリトゥン コレクション - Image 2
ヌサドゥアビーチ ホテル & スパ - ハンドリトゥン コレクション - Image 3
ヌサドゥアビーチ ホテル & スパ - ハンドリトゥン コレクション - Image 4
KAWASAN PARIWISATA NUSA DUA, LOT NORTH 4, NUSA DUA, 80363 ヌサドゥア, インドネシア

説明

ホテルのその他の情報

  • バリの本格的な美しいタッチが特徴的なリゾートです。

  • 受賞歴のある、ユニークな建築様式が特徴のレストラン「Tamarind」では、地中海料理をお楽しみいただけます。

  • Family-friendly activities

  • Five distinct dining options

当ホテルの客室

ホテル所在地

ヌサドゥアビーチ ホテル & スパ - ハンドリトゥン コレクション

KAWASAN PARIWISATA NUSA DUA, LOT NORTH 4, NUSA DUA
80363 ヌサドゥア
インドネシア

GPS:-8.7939100438, 115.2301564

電話番号
ファックス +62 361 771229

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,914 件のレビュー

お客さまの声 4.5/5

Isao W. ファミリー - 確認済みレビュー すべて

バリの宮殿のような荘厳な雰囲気があり、スタッフのサービスも最高です。少し施設設備は古いですが、とても満足しました。

Dear Mr. Isao W., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you for taking the time to share your feedback following your recent stay with us and for your loyalty as an ALL member. We are delighted to hear that you enjoyed the unique atmosphere of our resort, reminiscent of a traditional Balinese palace and that you were very satisfied with the level of service provided by our team. It is always a pleasure to know that our guests feel well cared for during their stay. We also appreciate your balanced comments regarding our facilities. While we are glad that many aspects of your stay met your expectations, we acknowledge your observation and continuously work to maintain and enhance the comfort of our property while preserving its unique character. Thank you once again for your kind recommendation. We look forward to welcoming you and your family back for another memorable stay. Best regards, Arini Room Division Manager

お客さまの声 5.0/5

Yohei N. ファミリー - 確認済みレビュー すべて

とても満足しております。 ホテル内の施設を回り切らなかったので、次に行った際は堪能させていただきます。

Dear Mr. Yohei N., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to hear that you had a very comfortable family trip and were able to enjoy what you described as the best possible environment. Knowing that you were highly satisfied with your overall experience is truly rewarding for all of us. We are especially pleased that you appreciated the cleanliness of your room, the quality of our room service, breakfast selection, dining experiences, pool facilities and spa treatments. It is also heartwarming to know that the warm smiles and greetings from our team members contributed positively to your stay. Your kind recognition will be shared with our entire team. We are equally grateful for your positive comments regarding our sustainability initiatives. It is encouraging to know that our efforts toward responsible hospitality were noticed and appreciated. We are thrilled to hear that you are already considering a return visit to explore more of our facilities. We look forward to welcoming you and your family back to creating even more memorable experiences for you. Best regards, Arini Room Division Manager

お客さまの声 5.0/5

Kyoko G. ご友人 - 確認済みレビュー すべて

スタッフの方々は皆親切で愛想が良く、とても快適に滞在できました。電気が切れたり、排水溝が詰まっていたりと問題が出る度に素早く直してもらえたので、良かったです。初めてのバリ旅行がとても良いものになりました。ビーチが綺麗で、広々と宿泊客が使えるリクライニングチェアがいくつもあり、海の音を聞きながら、リラックスできました。レストランもとっても良かったです。

Dear Ms. Kyoko G., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for taking the time to share such a thoughtful review following your recent stay at our hotel. We are truly delighted to know that your first trip to Bali became a wonderful experience and that our team contributed to making your stay comfortable and memorable. Your kind words about the friendliness and attentiveness of our staff mean a great deal to us, we will be pleased to share your compliments with the entire team. We are also pleased to hear that you enjoyed our beautiful beach, the comfort of our beachfront loungers, and the relaxing atmosphere of listening to the sound of the ocean. It is equally rewarding to know that you had an excellent dining experience at our restaurant. At the same time, we sincerely apologize for the inconvenience caused by the clogged drain in your room and the temporary power outage during your stay. While we are glad that our team was able to resolve these issues promptly, we understand your disappointment and appreciate your understanding with the valuable feedback. Please rest assured that your comments have been shared with the relevant departments as we continuously strive to improve our facilities and services. As an ALL member, we are especially grateful for your loyalty and for recommending both our resort and the ALL loyalty programme to your family and friends. Thank you once again for choosing to stay with us. It was a pleasure to welcome you and your friends. We sincerely hope to have the opportunity to welcome you back for another relaxing and memorable Bali getaway. Best regards, Arini Room Division Manager

お客さまの声 3.0/5

Hidetoshi O. ご友人 - 確認済みレビュー すべて

４１０２号室でネズミが出ました。しかも２回。４１０３号室に変えてくれたのでその後は快適でした。客室でのネズミ発生はホテルの防疫の、問題があるとしか考えれません。しっかり対策した方が良いと思います。

Dear Mr. Hidetoshi O., Warmest greetings from Nusa Dua Beach Hotel & Spa – Handwritten Collection. Thank you for taking the time to share your feedback following your recent stay with us. While we appreciate your comments, we are truly sorry to learn that your experience fell short of the standards that we strive to deliver. Please accept our sincerest apologies for the distress and inconvenience caused by the presence of a mouse in your original room. We fully understand your concern, particularly as the incident occurred more than once. Although we are pleased that our team was able to arrange a room change to Room 4103 and that you were more comfortable afterward, we deeply regret the impact this situation had on your overall impression of our resort. Please be assured that we take matters relating to hygiene, cleanliness and pest control extremely seriously. Your feedback has been immediately shared with our teams to conduct a thorough investigation and reinforce our preventive measures to ensure that this issue is addressed with the utmost urgency and does not recur. We also sincerely apologize for the condition of the toilet bowl cleanliness, which did not meet your expectations or our own standards. This oversight is unacceptable, additional attention will be given to our room inspection procedures to improve consistency and attention to detail. At the same time, we are grateful for your recognition of our porter and room service delivery staff, as well as the positive ratings you gave to our arrival experience and the service provided by our team. Despite the shortcomings you encountered, your kind acknowledgment of our colleagues' efforts is truly appreciated and will be shared with them. Thank you once again for bringing these important matters to our attention. Guest feedback is valuable in helping us improve. We sincerely hope that you will give us another opportunity in the future to restore your confidence and provide you with the level of experience you rightfully expected from us. Best regards, Arini Room Division Manager

お客さまの声 4.5/5

Takae Y. ファミリー - 確認済みレビュー すべて

ホテルは広く，清潔で雰囲気もよく気に入りましたが日本語できるスタッフがいない。

Dear Mr/s. Takae Y., Warmest greetings from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for taking the time to share your detailed feedback following your recent family stay with us. We are delighted to know that you enjoyed our spacious and clean hotel, the relaxing atmosphere with our convenient location. It is also wonderful to hear that you appreciated our breakfast selection, dinner experience while watching the traditional Balinese dance performance, the seaside bar atmosphere, as well as our sustainability initiatives and wellness activities such as yoga and cycling. Your kind compliments about our team truly mean a lot to us, and we are pleased to know that everyone contributed positively to your stay. At the same time, we sincerely apologize for the inconveniences you experienced regarding the bedding arrangement and the insufficient number of towels upon arrival. Please rest assured that your feedback has been shared with the relevant team for improvement. Regarding your comment about the availability of Japanese-speaking staff, kindly allow me to introduce myself. My name is Arini, and I am one of the Japanese-speaking team members at the resort. We truly regret that we did not have the opportunity to assist you during your stay, and we apologize if this caused any inconvenience. Please do not hesitate to contact us directly on your future visit, as we would be more than happy to assist you in Japanese and help make your stay even more comfortable. Thank you once again for your valuable feedback and for your support as an ALL member. We sincerely hope to welcome you and your family back again for another memorable stay in beautiful Bali. Best regards, Arini Room Division Manager

その他のウェブユーザーの評価

  • 932 件のレビュー 9.2/10 ロケーション
  • 1,257 件のレビュー 6.6/10 客室
  • 1,938 件のレビュー 9/10 サービス
  • 34 件のレビュー 3.5/10 インターネット
  • 714 件のレビュー 9/10 ビーチ
  • 662 件のレビュー 8.9/10 朝食
  • 459 件のレビュー 7.7/10 清潔さ
  • 382 件のレビュー 6.2/10 お値打ち度

Powered by Trustyou

周辺の他の施設

ヌサドゥア ホテルのすべてのホテル