Mercure Melbourne St Kilda Road

The quality is certainly slipping. Had stayed here before and found it ok although quite basic. This time found that they do not advertise parking charges because it is $40 per night. ($18 on the next corner if you don't mind a short walk). One and a half cookies with some jellies and nuts on a plate which was apparently a welcome gesture, we queried with staff because of the half missing cookie as we thought the cleaners may have forgotten to remove it, and although the receptionist went up to the room to look, did not replace it with a fresh plate but explained that the "chef" must have accidently picked it up wrong. Bulk toiletries in the shower - Shampoo, Conditioner and Body Wash - all completely empty. A phone is in the room, but when you call for service no one answers There were also hot plates in the room with no saucepans - I didn't want to cook so that was just amusing. No mugs, just little tea cups Overall it was clean and comfortable but disappointing none the less, the little things matter and don't cost that much to provide....

After getting the manager involved over lack of refreshing our room on a daily basis,which was last Thursday the cleaners came in that day but 4days later they have not been back once,I have just dumped our dirty towels and several bags of room rubbish on the reception desk,obviously the manager carries no authority with the housemaids what an idle bunch,out of a 14 night stay they have been in twice and that has been at our request,not worth the money they charge,