Shadow Play Melbourne by Peppers 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.4/5 991 beoordelingen

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308 320 City Road, 3000 SOUTHBANK, Australië

Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • Relax in our outdoor heated pool enjoying views of Southbank and Melbourne

  • Our fully enclosed garden area makes for a tranquil relaxation space, located on level 46

  • Our hotel gymnasium offers elite fitness equipment with adjoining steam and sauna rooms

  • Level 46 hosts The Cloakroom where tailoring for men meets a 40 seat cocktail bar

  • Level 9 is built for comfort, step onto the patio to take in the city views or fire up the BBQ

Onze accommodaties

Hotel locatie

Shadow Play Melbourne by Peppers

308 320 City Road
3000 SOUTHBANK
Australië

Gps:-37.827052, 144.958326

Telefoon
Fax +61 1300 987 610

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie

EDWIN WINE BAR AND CELLAR

In de Edwin Wine Bar and Cellar, ontworpen om te combineren met de door u gekozen drank, ontdekt u een menu van royale proporties met gedeelde gerechten en microseizoensgerechten, dat zich voortdurend ontwikkelt.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.4/5  991 beoordelingen

TripAdvisor score  4.0/5  200 beoordelingen

Certificaat van uitmuntendheid 2022

Shame about the stay

Tripadvisor-waardering 1.0/5

timothy m Gecertificeerde beoordeling door TripAdvisor

V poor signage, difficult to find the entrance. Then you walk up a gloomy ramp hoping you are in a hotel not a dive. Reception was v poor. Room was ok, but also v gloomy and v few powerpoints. Wifi was ok. Location isn't good if you want the main part of Melbourne city.

Hi Janem44, Thank you for taking the time to tell us about your experience at the Shadow Play Melbourne by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Shadow Play by Peppers

Not geared for families

Tripadvisor-waardering 3.0/5

Peter Q Gezinnen - Gecertificeerde beoordeling door TripAdvisor

No communication and no parking limited service. We were very stressed about parking our car we not offered any assistance. Needed drinking water in our fridge were offered welcome drink would have been happy with soft or alcoholic but were given neither! Seems to cater more to business travellers

Dear Peter, Thank you for taking the time to tell us about your experience at the Shadow Play Melbourne by Peppers. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shadow play Team

The worst check-in experience

Tripadvisor-waardering 1.0/5

Brad D Gecertificeerde beoordeling door TripAdvisor

It was the worst check-in experience ever. My daughter-in-law felt judged. Her husband, my son, booked with his card. Alvita and Melody were so not helpful. We can't book you in because the card holder isn't here. Ok then, use my card. Melody said we can't accept your card. You have to pay cash with a 4 hundred bond total cost of $2700 est for 7 nights. Two children in tow 11 & 10 years old. So they made it so hard to resolve a solution. When I rang and spoke with Melody, we came up with a solution for her to pay one night's accommodation in cash with the bond totalling $715. I was flying in around 12 pm. the next day, and I will finalise the bill, ok? The two girls didn't have the respect to go over and mention to my daughter inlaw that we have a solution. They have no empathy and shouldn't be in front of the house. Rude Rude girls. I personally will tell as many people as I can shame on your staff Peppers I can't believe Accor have you as a provider for accommodation. Just a mention to Melody do you know now what is a late check out for a loyal Accor member you rude lady.

Dear Brad, Thank you for taking the time to tell us about your experience at the Shadow Play Melbourne by Peppers. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your feedback has been passed onto our Senior Manager who will be in touch with you shortly. Sincerely, Shadow play Team

Mysterious mushrooms

Tripadvisor-waardering 1.0/5

Mardi R Gecertificeerde beoordeling door TripAdvisor

My room was only given one quick clean in 4 nights. I needed some items from a pharmacy and was told to get a taxi. No assistance. I also found a very suspicious bag of dried mushrooms in the second bedroom cupboard. These could have been very dangerous if ingested by children. It also shows the room was not well cleaned

Dear Mardi, Thank you for taking the time to tell us about your experience at the Shadow Play Melbourne by Peppers. We would like to sincerely apologise for the inconvenience this may have caused you during your stay with us. At Peppers, we understand the seriousness of the issue and therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shadow play Team

location , clean , inexpensive

Tripadvisor-waardering 4.0/5

StuK10001 Zaken - Gecertificeerde beoordeling door TripAdvisor

clean large room well priced good location. the bar service is great . i had a free welcome cocktail. close to the convention centre. i didn’t try the breakfast or the restaurant at all . there is a rooftop bar too but it was closed for a private function one night and closed fully on my other. 2 nights so i missed that . there is a view allegedly

Dear Stuk, We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shadow Play Team

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 338 beoordelingen 9/10 Locatie
  • 595 beoordelingen 7.3/10 Kamer
  • 585 beoordelingen 8.6/10 Service
  • 5 beoordelingen 2.9/10 Wifi
  • 243 beoordelingen 7.6/10 Netheid
  • 149 beoordelingen 7.3/10 Voorzieningen
  • 126 beoordelingen 8.2/10 Sfeer
  • 103 beoordelingen 6.8/10 Ontbijt

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in Southbank

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (BTW en toeristenbelasting inbegrepen) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.