Mercure Melbourne Albert Park 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.9/5 2.256 beoordelingen

Beste prijs
garantie
Mercure Melbourne Albert Park - Image 1
Mercure Melbourne Albert Park - Image 2
Mercure Melbourne Albert Park - Image 3
Mercure Melbourne Albert Park - Image 4
Queens Road 65, 3004 MELBOURNE, Australië

Omschrijving

Extras van het hotel

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Onze accommodaties

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Hotel locatie

Mercure Melbourne Albert Park

Queens Road 65
3004 MELBOURNE
Australië

Gps:-37.84978, 144.978662

Telefoon
Fax +61 3 9521 3111

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

WINDOWS RESTAURANT

Restaurant Melbourne Windows biedt u schitterend uitzicht over Albert Park Lake, een ontspannen sfeer en een uitgebreid menu met moderne Australische gerechten. Dagelijks geopend voor een heerlijk ontbijtbuffet en 's avonds voor een à-la-cartediner.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.9/5  2.256 beoordelingen

TripAdvisor score  3.5/5  916 beoordelingen

Great location and Comfortable stay

Tripadvisor-waardering 4.0/5

AndiK1984 Stellen - Gecertificeerde beoordeling door TripAdvisor

We had a great one night stay here, the location is great, and the pool and spa area were a lovely treat. The hotel staff we met were very friendly. The parking is very convenient however it is 25 dollars a day which could be expensive on a long trip. The location is great with the tram stops very close and the park over the road. We found the beds very comfortable and had a great night's sleep. The bathroom did look a bit tired, and our room carpet definitely needed replacing as it had rips in it. When we return to Melbourne, we will definitely look at booking here again! Thank you for a nice stay, Room 4503, in the Pullman tower.

Mooi gelegen zeer vriendelijk personeel

Avis-klantbeoordeling 4.5/5

Huub Stellen - ALL bevestigde berichten

Prima

Extremely Disappointing Stay

Tripadvisor-waardering 1.0/5

Callum221 Gecertificeerde beoordeling door TripAdvisor

I recently stayed at the Mercure Melbourne Albert Park, and as a loyal Accor member, I was incredibly disappointed with my experience. This stay fell far below the standards I’ve come to expect from Accor properties. First Room: The first room I was assigned was completely unacceptable. It was filthy, with mould and grime in the bathroom, stains on the desk and coffee table, and badly chipped paint. The lack of basic cleanliness was shocking. Second Room: After reporting the condition of the first room, I was moved to a second room. While it was cleaner, it had serious issues: the shower flooded every morning, and the air conditioning didn’t work, leaving the room uncomfortably warm. Additional Room: During one of the weekends, I booked a second room. Unfortunately, this room also had cleaning issues, and like my second room, the air conditioning was non-functional. These problems clearly reflect broader issues with maintenance and cleanliness at the property. Room Service: The daily room service was mediocre when it happened. However, on several days, my room was not serviced at all, which was unacceptable. Post-Stay Issues: After leaving, I reached out to Accor to resolve an overcharging issue, but I have yet to receive any response. When booking, I was incorrectly advised that my Platinum membership did not include free breakfast, so I purchased a package with breakfast included. Later, I discovered that breakfast was included with my membership, and I contacted Accor for reimbursement of the additional cost incurred due to this incorrect advice. Despite multiple attempts to resolve this, I have been ignored, which has been both frustrating and unprofessional. Lobby Experience: While sitting in the lobby, I felt uncomfortable, as I got the impression that some staff members were talking about me. I could see them looking over, quickly looking down when spotted, and then continuing their conversation. This behaviour, whether intentional or not, created an unwelcoming and unprofessional atmosphere. Service – The Saving Grace: The one highlight of my stay was the team at Windows Restaurant. They were consistently amazing and friendly every morning, providing exceptional service that stood in stark contrast to the rest of the hotel experience. Their professionalism and warmth were greatly appreciated. Facilities and Value: While the hotel is conveniently located near Albert Park, this doesn’t compensate for the poor room conditions, non-functional amenities, inconsistent service, and lack of post-stay support from Accor. Overall: As a loyal Accor member, I expect far better from an Accor property. This stay was extremely disappointing, with the wonderful team at Windows Restaurant being the only saving grace. The combination of cleanliness issues, maintenance failures, post-stay frustration, and unprofessional behaviour from some staff has left me disillusioned with this property. Significant improvements are urgently needed.

redelijk

Avis-klantbeoordeling 2.5/5

Wim Zaken - ALL bevestigde berichten

-kamer simpel en AC niet regelbaar. -WIFI niet goed, dit moet men weten omdat je bij receptie, bar, ontbijtruimte deze wel goed is -De laundry oppik slecht geregeld, heb zelf moeten brengen -Onder nachtkastje vuil zoals een plastic flesje -zondagochtend om 7.30 uur was de gym nog onverlicht -Ontbijt goed geregeld, top -receptie vriendelijke mensen -leuke bar

doorsnee goed

Tripadvisor-waardering 3.0/5

898annemieb Zaken - Gecertificeerde beoordeling door TripAdvisor

Sommige personeelsleden waren vriendelijk en zeer hulpvaardig, andere minder. Prijs hoog voor hetgeen je krijgt. In gordijnen zaten gaatjes en hingen uit de rails. We hadden voor early-check in gevraagd, maar kamer was niet klaar. Nog een uur moeten wachten, terwijl we na onze vermoeiende reis uit Europa doodop waren. Badkamer verouderd. Ontbijt was super. Goede bedden.

Dear 898annemieb, Thank you for taking the time to review your stay at Mercure Melbourne Albert Park. I sincerely appreciate you sharing your feedback about the service received and will discuss this accordingly with our Team. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Llewellyn Wyeth General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 670 beoordelingen 8.3/10 Locatie
  • 1.524 beoordelingen 5.2/10 Kamer
  • 1.212 beoordelingen 7.7/10 Service
  • 53 beoordelingen 2.8/10 Wifi
  • 679 beoordelingen 5.2/10 Comfort
  • 573 beoordelingen 5/10 Netheid
  • 381 beoordelingen 4.5/10 Sfeer
  • 330 beoordelingen 7.9/10 Ontbijt

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Al onze hotels in Melbourne

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.