Art Series - The Olsen Melbourne 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.3/5 1.879 beoordelingen

Beste prijs
garantie
Art Series - The Olsen Melbourne - Image 1
Art Series - The Olsen Melbourne - Image 2
Art Series - The Olsen Melbourne - Image 3
Art Series - The Olsen Melbourne - Image 4
637 641 Chapel Street, 3141 SOUTH YARRA, Australië

Omschrijving

Extras van het hotel

  • Neem contact op met een reserveringsadviseur via 1300 987 610

  • Kunst en kunstbibliotheek van John Olsen in iedere suite.

  • Chapel Street, winkels en horeca.

  • Sport en entertainment in Melbourne

  • Restaurant, bar en roomservice aanwezig

Onze accommodaties

Hotel locatie

Art Series - The Olsen Melbourne

637 641 Chapel Street
3141 SOUTH YARRA
Australië

Gps:-37.837909, 144.995693

Telefoon
Fax +61 3 9040 1223

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Vergaderzalen
  • 100% niet-roken accommodatie

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.3/5  1.879 beoordelingen

TripAdvisor score  4.5/5  2.636 beoordelingen

Certificaat van uitmuntendheid 2024

A bit tired

Tripadvisor-waardering 3.0/5

denica l Gecertificeerde beoordeling door TripAdvisor

Staff were very friendly. Good location. Given the price we were surprised at how tired things were. Little broken things and sealant that need redoing, common areas that needed a good scrub. It wasn't terrible but I probably wouldn't stay again.

Disgraceful

Tripadvisor-waardering 1.0/5

Gillian M Gecertificeerde beoordeling door TripAdvisor

I have never experienced such poor treatment and unprofessionalism during my travels across multiple countries. I was denied access to my fully paid room because I did not have a physical copy of my credit card, despite having paid in advance. This requirement was NEVER communicated to me during the booking process. I presented a copy of my driver's license and my credit card on my phone, but I was still refused entry. The staff member, Pip, laughed at my distress, which was not only humiliating but also led me to leave without ever staying at the hotel, leaving me stranded in South Yarra. It was appalling to find myself on the street at 5:30 PM, with my bag in hand and nowhere to go, while the staff laughed at my situation from inside the hotel. I will never ever ever stay at an Accor hotel again, especially The Olsen in South Yarra. Your service, staff, and overall attitude towards customers are unacceptable, unprofessional and should be a source of shame and embarrassment for the entire Accor Hotel Group.

A far cry from a five-star experience

Tripadvisor-waardering 3.0/5

rollcredit Gecertificeerde beoordeling door TripAdvisor

Where to begin! While The Olsen promises a five-star experience, it certainly doesn't deliver one. I checked the car parking instructions on the website before we arrived, which said, "Prior to checking in, guests can enter by taking a ticket and showing this to the Guest Experience Desk when they check-in." We pulled up at the gate and there was no ticketing machine; simply an intercom that called reception who had to let us in, after checking all the details of our reservation (a frustrating process due to the poor sound from the intercom). Parked, we headed to reception where there was a lengthy wait to check in. We are Accor Plus members, but that didn't make a difference as there were two people on reception - one who wasn't checking anyone in! This was in what I imagine to be peak time, around 3pm. It was very slow. I'm not sure about anyone else, but a 'lolly bar' in reception is not my idea of an exciting or 'premium' guest amenity. Finally, we headed up to our room, passing a tray of used glasses on the floor at the start of the hallway. This same tray was STILL there the next day when we checked out. The room was clean and tidy enough, however the windows were filthy - we could barely see out of them. The view was surrounding buildings and the pool down below. Unluckily for us, the noise from the pool travelled upwards and there doesn't seem to be any great effort put into the window glazing as the noise from both the pool and traffic was extremely loud, through all hours of the night (traffic). The bathroom was very pokey and didn't have a proper sealing door - very uncomfortable given the lack of privacy using the bathroom. The toilet paper was the cheapest Who Gives A Crap rolls - they could at least pay for the premium ones, given it's supposed to be five-star!! While we didn't use the cooking facilities, only one hotplate on the stove was useable as the other one's knob was missing. Positives: the Mexican restaurant (Sam's) down the road from the hotel was the best Mexican I've ever eaten, and we also had an enjoyable breakfast at Two Birds One Stone on Claremont Street. The welcome drink we had in the hotel's restaurant was a good experience, with the chap who served us accommodating and friendly. Despite us discussing the car parking with multiple staff members, there was no car parking on our account on check-out so I rectified that so we could simply leave the car park! We won't be returning to this hotel and do not recommend it to anyone who's looking for a five-star stay. It's 3.5-4 max.

Nice hotel

Tripadvisor-waardering 4.0/5

DirkDaems Stellen - Gecertificeerde beoordeling door TripAdvisor

Hebben hier 4 nachten verbleven is wat rustiger gelegen ,metro station is 10 min wandelen en is maar 2 station van centrum Flinders station men kan via de yara rivier op 15 min naar Botanic garden wandelen Voor de deur waren er werken ,maar hebben kamer gekregen aan de achterzijde heerlijk rustig , leuke kamers mooi ingericht ,wordt elke dag proper gepoetst, zeer tevreden van ons verblijf

Prima hotel

Tripadvisor-waardering 3.0/5

Rob5546 Stellen - Gecertificeerde beoordeling door TripAdvisor

We zijn 2 nachten in dit hotel gebleven. Het is een mooi met hotel met goede kamers. Een nadeel is dat je nog 35 dollar per dag moet betalen om je auto in de parkeergarage te zetten die vrij klein en krap is. In de omgeving zijn verschillende winkels en restaurants. Het centrum in op ongeveer 45 min loopafstand.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 533 beoordelingen 9.1/10 Locatie
  • 1.005 beoordelingen 6.8/10 Kamer
  • 857 beoordelingen 8.5/10 Service
  • 6 beoordelingen 2.6/10 Wifi
  • 289 beoordelingen 5.3/10 Netheid
  • 152 beoordelingen 6.1/10 Goede prijs-kwaliteitsverhouding
  • 122 beoordelingen 7.5/10 Ontbijt
  • 90 beoordelingen 7.4/10 Zwembad

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in South Yarra

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.