Dear Mr. Teruyuki H., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconvenience you experienced during your arrival. We regret that the check-in process took longer than expected and that your room was not fully prepared when it was assigned to you, resulting in additional waiting time. This is certainly not the experience we strive to provide. We truly appreciate your kind recognition of our team's friendliness, and we are pleased that we were able to offer you an upgraded room, early check-in, and complimentary cocktails. However, we understand that these gestures did not fully make up for the inconvenience you experienced. Please rest assured that your comments have been shared with our Front Office and Housekeeping teams to improve our arrival procedures and ensure rooms are fully prepared before guests are escorted to them. We also understand your disappointment regarding the absence of a swimming pool. We aim to provide clear information about our hotel facilities so that our guests know what to expect before their stay. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much smoother experience in the future. Kind regards, Supavadee H. Duty Manager

Dear Mr. Koichi, Thank you for taking the time to share your thoughtful review. We are delighted to know that you found your room clean and appreciated the peaceful atmosphere, allowing you to enjoy a comfortable stay without being disturbed by noise from neighboring rooms. It is also wonderful to hear that our friendly team made a positive impression during your visit. We are pleased that you found our location convenient and enjoyed the short walk to the nearest station while exploring the neighborhood. We truly appreciate your valuable feedback and look forward to welcoming you back to Mercure Bangkok Surawong for another enjoyable stay. Warm regards, Supavadee H. Duty Manager

Dear Mr. Yasuhiro T., Thank you very much for sharing your feedback following your recent stay with us. We are delighted to hear that you found your room clean and comfortable, enjoyed our breakfast selection, and experienced the warm hospitality and greetings from our team members. Your kind comments are truly appreciated and will be shared with our staff as encouragement. We also thank you for your valuable suggestion regarding the gym operating hours. Guest feedback is very important to us, and we will certainly take your recommendation into consideration as we continue to evaluate and enhance our facilities and services. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Bunsita S. Front Office Senior Team Leader

Dear Mr./Ms. Miyuto H., Warm greeting from Mercure Bangkok Surawong! Thank you for your wonderful feedback. We’re thrilled to hear that every aspect of your stay—from our location and team’s service to the room cleanliness and rooftop bar—came together to create a fantastic experience for you. Your kind words truly motivate us to continue delivering the best for our guests. We look forward to welcoming you back again soon for another memorable stay. Warm regards, Supavadee H. Duty Manager

Dear Mr. Takako S., Thank you very much for sharing your kind feedback with us. We are truly sorry to hear that you were feeling unwell on the day of your check-out. However, we are relieved to know that our team was able to assist you promptly by arranging transportation to the hospital and accommodating your request for a late check-out during that difficult time. Your well-being is always our top priority. We are also delighted to hear that you enjoyed your stay and found the hotel to be clean and comfortable. Your kind words mean a great deal to our team. It was our pleasure to take care of you, and we sincerely hope you are feeling much better now. We look forward to welcoming you back for another pleasant and relaxing stay in the future. Warm regards, Pattranit Y. Duty Manager

Dear Anna M., Thank you for your kind words regarding your recent stay at Mercure Bangkok Surawong. We are delighted to hear that you found our accommodations clean and comfortable, and that our staff provided attentive service. We look forward to welcoming you back in the future. Pattranit YUKTASIRIWAT Duty Manager

Dear Mr. H. Akira, Thank you for taking the time to share your feedback. We’re very happy to hear that you found the room comfortable and were able to enjoy a safe and pleasant stay. We hope to have the pleasure of welcoming you back again soon! Supavadee H. Duty Manager

Dear Mr. M., Thank you very much for your wonderful feedback. We are delighted to hear that our front desk and team members made you feel welcome, and that you enjoyed our new facilities. It’s great to know you had a comfortable stay with us. Your kind words truly motivate our team, and we look forward to having the pleasure of welcoming you back again soon. Supavadee H. Duty Manager

Dear Ms. N., Thank you very much for sharing your experience with us and for highlighting the cleanliness, comfort, and service you enjoyed during your stay at Mercure Bangkok Surawong. We are delighted to know that our team’s daily housekeeping and bed-making contributed to your comfort and satisfaction. We also appreciate your thoughtful comment regarding the changing area. Your feedback is valuable, and we will take it into consideration to further enhance the guest experience. It was our pleasure to welcome you, and we truly hope to have the opportunity to host you again on your next visit to Bangkok. Sincerely, Surasak Jaitrong Front Office Manager

Dear Yun C. C., Thank you very much for your wonderful review and for sharing your recent experience with us at Mercure Bangkok Surawong. We are delighted to know that you enjoyed our breakfast variety, the pleasant atmosphere in the dining area, and the comfort of your room. It is also great to hear that you appreciated the separate bath and toilet design. We are especially grateful for your kind words about our front desk team member who assisted you at both check-in and check-out, as well as the housekeeping team who greeted you warmly and kept your room perfectly clean throughout your stay. Your recognition will certainly encourage our team to continue delivering heartfelt hospitality. We truly appreciate your recommendation and loyalty as an ALL member, and we look forward to welcoming you back again on your next visit to Bangkok. Sincerely, Surasak Jaitrong Front Office Manager

Dear Mr. F., Thank you very much for your kind review. We are delighted to know that you appreciated the cleanliness of our hotel and rooms, which made your stay comfortable and pleasant. We have also noted your comment regarding WiFi speed and will continue working to enhance this aspect for an even smoother experience in the future. It was our pleasure to welcome you, and we truly look forward to having the opportunity to welcome you back again for another enjoyable stay at Mercure Bangkok Surawong. Sincerely, Surasak Jaitrong Front Office Manager

Dear Ken, Thank you for your feedback. We are pleased to hear that you found our staff accommodating and enjoyed your room. We appreciate your comments regarding the bed size and will take them into consideration for future improvements. Best Regards, Artitaya S. Duty Manager

Dear M., Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our rooms spacious and clean. Your suggestion about providing bottled water even without a cleaning request is appreciated, and we will certainly take it into consideration. Best Regards, Artitaya S. Duty Manager

Dear SN, Thank you for choosing Mercure Bangkok Surawong and for taking the time to share your feedback. We are pleased to hear that you appreciated the cleanliness of our hotel and that our team provided excellent service throughout your stay. We also appreciate your suggestion regarding the need for a table for computer use. Your input is valuable, and we will take it into consideration to improve the comfort and convenience of our business travelers. In the meantime, please feel free to reach out to our team for any additional setup requests during your next visit. We hope to have the opportunity to welcome you back and provide an even better experience. Safe travels, and we look forward to serving you again soon. Sincerely, Surasak Jaitrong Front Office Manager

DearMs.L., We very much appreciate your comments regarding your stay at the Mercure Bangkok Surawong. We are thrilled to hear that our staff made such a great impression with their warmth, kindness, and smiles. It’s wonderful to know that you had an enjoyable stay and appreciated the excellent service provided by our housekeeping team and the staff who assisted with calling the taxi. We truly value the impact of our dedicated team and look forward to welcoming you back for another memorable stay very soon! Sincerely, Surasak Jaitrong Front Office Manager

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Bangkok Surawong. We are delighted to hear that you had a comfortable stay overall. However, we sincerely apologize for the inconvenience caused by the ants in the room. Please rest assured that we are addressing this issue with our team and will take further steps to ensure it does not happen again in the future. We truly hope to have the opportunity to welcome you back for an even better experience on your next visit. Sincerely, Surasak Jaitrong Front Office Manager