メルキュール バンコク スラウォン 4 つ星

Dear Mr. Teruyuki H., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconvenience you experienced during your arrival. We regret that the check-in process took longer than expected and that your room was not fully prepared when it was assigned to you, resulting in additional waiting time. This is certainly not the experience we strive to provide. We truly appreciate your kind recognition of our team's friendliness, and we are pleased that we were able to offer you an upgraded room, early check-in, and complimentary cocktails. However, we understand that these gestures did not fully make up for the inconvenience you experienced. Please rest assured that your comments have been shared with our Front Office and Housekeeping teams to improve our arrival procedures and ensure rooms are fully prepared before guests are escorted to them. We also understand your disappointment regarding the absence of a swimming pool. We aim to provide clear information about our hotel facilities so that our guests know what to expect before their stay. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much smoother experience in the future. Kind regards, Supavadee H. Duty Manager

Dear Mr. Koichi, Thank you for taking the time to share your thoughtful review. We are delighted to know that you found your room clean and appreciated the peaceful atmosphere, allowing you to enjoy a comfortable stay without being disturbed by noise from neighboring rooms. It is also wonderful to hear that our friendly team made a positive impression during your visit. We are pleased that you found our location convenient and enjoyed the short walk to the nearest station while exploring the neighborhood. We truly appreciate your valuable feedback and look forward to welcoming you back to Mercure Bangkok Surawong for another enjoyable stay. Warm regards, Supavadee H. Duty Manager

Dear Mr. Yasuhiro T., Thank you very much for sharing your feedback following your recent stay with us. We are delighted to hear that you found your room clean and comfortable, enjoyed our breakfast selection, and experienced the warm hospitality and greetings from our team members. Your kind comments are truly appreciated and will be shared with our staff as encouragement. We also thank you for your valuable suggestion regarding the gym operating hours. Guest feedback is very important to us, and we will certainly take your recommendation into consideration as we continue to evaluate and enhance our facilities and services. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Bunsita S. Front Office Senior Team Leader

Dear Mr./Ms. Miyuto H., Warm greeting from Mercure Bangkok Surawong! Thank you for your wonderful feedback. We’re thrilled to hear that every aspect of your stay—from our location and team’s service to the room cleanliness and rooftop bar—came together to create a fantastic experience for you. Your kind words truly motivate us to continue delivering the best for our guests. We look forward to welcoming you back again soon for another memorable stay. Warm regards, Supavadee H. Duty Manager

Dear Mr. Takako S., Thank you very much for sharing your kind feedback with us. We are truly sorry to hear that you were feeling unwell on the day of your check-out. However, we are relieved to know that our team was able to assist you promptly by arranging transportation to the hospital and accommodating your request for a late check-out during that difficult time. Your well-being is always our top priority. We are also delighted to hear that you enjoyed your stay and found the hotel to be clean and comfortable. Your kind words mean a great deal to our team. It was our pleasure to take care of you, and we sincerely hope you are feeling much better now. We look forward to welcoming you back for another pleasant and relaxing stay in the future. Warm regards, Pattranit Y. Duty Manager