プルマンバンコクホテルG

Hotel is pleasant enough but showing its age. There doesn't seem to be a proper plan to service rooms in a consistent fashion. Sometimes toiletries are replaced sometimes not, sometimes towels are taken and not replaced, sometimes water is replenished sometimes not. The hotel needs to be given a makeover and processes improved. The swimming pool is adequate but only has sun half the day

I have stayed at many Pullman hotels in various countries due to their great service. I would probably never stay at this one again. For a 4.5 star hotel, you would expect to have good service. We had arrived early around 11:30am. They allowed us to check in early but said the room wouldn’t be ready until checkin time of 2:00pm which was totally understandable. They kept our luggage for us and told us when we return, they would bring to our room. We came back around 8pm and informed the hotel staff. They said they would have someone bring our bags up. We waited 30 minutes before we called to check on the status. They said they would be brought up right away. Another 30 minutes goes by, still no bags. I called them again and they said they would send it. Hour and a half from the time we arrived, they still did not send the bags up - I had to physically go down to check the status - I saw the bags were put in the corner and no attempt to bring them up was ever made. If they had allowed us to take them up ourselves if they were low on staff we would have but it did not seem to be a staff issue as the person who would deliver them was standing in the lobby when I came down. Now, checking out - I thought maybe it would be better - maybe it was a one time incident. However, same thing - they said they called someone to assist us to bring the bags down waited a good 15 minutes..I went down to checkout - asked the status as they had told us someone would come up - this hotel also said they can only call a two passenger taxi and not a suv taxi (we were three people with about 4 luggages) - I had told them that we had a flight to catch and I had called a taxi by grab already since they were unable to call for one…asked if someone was unavailable to assist us to bring bags down, to let me know and we would bring it down ourselves ..they said they already sent someone up when I told them (15 min ago) clearly they didnot as I was standing in the lobby and my family waiting in the room for pickup. They ended up bring all the bags down themselves as the taxi was already here…in the lobby - no apology from the staff for the lack of service instead they all put their heads down like it was no big deal. Normally wouldn’t be a big deal as we can carry our own bags and do not mind at all..but this is a 4.5 star hotel with this service provided …lack of communication and/or consistently stating someone was on the way when they really were not both times, made the situation worse.

In the center of Silom and very close by to BTS and MRT. 
I stayed on the 23rd floor of the hotel and the view of Bangkok is beautiful at both day and night.
The room was very clean, spacious and very well furnished.
The breakfast was amazing. Got upgraded to the Executive Lounge area, which gave access to level 27 for refreshment/cocktail hours. The staff were friendly and provided exceptional service. I would love to come back here when visiting Bangkok.
I enjoyed my stay. Thank you so much!!

今回初めてウェルカムフルーツ/スィーツは提供されなかった。また、27階でのチェックイン／アウトができなくなっていた。

Thank you for my lovely room. The hotel has everything you need. Must go to the rooftop bar fantastic great views. The staff was magnificent in every department. Love my room. The pool bit small. The hotel is close to everything