メルキュールバンコクサイアム 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 794 件のレビュー

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927 Rama 1 Road Wangmai, Pathumwan, 10330 バンコク, タイ

説明

ホテルのその他の情報

  • BTSスカイトレインと公共交通機関でアクセスしやすい便利な立地

  • サイアムパラゴン、サイアムスクエア、サイアムセンター、MBK、バンコク芸術文化センターが徒歩圏内

  • ショッピングと娯楽が集まるエリアに近く、バンコクの旅の拠点に最適

  • 屋上フィットネスセンターとプール

  • 無料Wi-Fi

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ホテル所在地

メルキュールバンコクサイアム

927 Rama 1 Road Wangmai, Pathumwan
10330 バンコク
タイ

GPS:13.746724, 100.528938

電話番号
ファックス +66 2 659 2889

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE EIGHT RESTAURANT

8 階にある朝食の会場では、多彩な郷土料理や多国籍料理のビュッフェを屋内または屋外テラスでお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  794 件のレビュー

トリップアドバイザーの評価  4.3/5  3,355 件のレビュー

2025エクセレンス認証

Great customer service

トリップアドバイザーの評価 5.0/5

h0ckeyd0g トリップアドバイザー認証口コミ

Very nice hotel, spacious quiet room and excellent breakfast buffet. We booked the airport transfer service with them. Our flight landed early and we were accommodated within minutes. It was a one hour trip. The front desk agents were very kind and gave us an early check in at 11. After a 16 hour flight it was greatly appreciated.

A terrible hotel experience

トリップアドバイザーの評価 1.0/5

Sailormoon86 トリップアドバイザー認証口コミ

We are a family of three with a teenage son. We stayed at Mercure Siam from the 16th and checked out on the 24th. We chose this hotel mainly because of its location. It is in the heart of central Bangkok, close to major shopping malls and a BTS station. Many hotels were fully booked during this period due to the high season. We were generally satisfied with the room, as we planned to spend most of our time shopping and exploring Bangkok. However, things went wrong three days before our departure. When we returned to our room, we found a written notice slipped under the door stating that something had been spilled on the carpet and that we were required to pay 6,500 THB for the damage. I immediately contacted the hotel staff and explained that we had not spilled anything. We noticed the stain only after the room had been cleaned by housekeeping. At the time, we assumed that the housekeeping staff may have accidentally spilled my half-finished cup of coffee while cleaning the room, and therefore we did not think much of it. Hotel management insisted that the stain was not coffee and claimed that it could not be removed. However, we checked the stain ourselves and confirmed that it was in fact coffee, as we had originally suspected, and not something else as management claimed. We tried to explain this to hotel management, but they refused to accept that it was not our responsibility. They insisted that since the housekeeping staff claimed it was our fault, we had to pay. The manager also stated that the carpet in the entire room would need to be replaced. To give some context, we are a family that takes cleanliness and order seriously. During our one-month holiday in Thailand, we stayed at several different hotels and never had any issues related to mess, stains, or damage. We usually tidy up after ourselves as much as possible before housekeeping arrives, and we do not request daily room cleaning. The situation escalated when the hotel called the police. Five police officers arrived in the lobby. The manager explained her side, and I explained mine. The police agreed that the hotel could not force me to pay without concrete evidence, and I firmly maintained that we had not caused the damage. The manager even asked the police whether she could open a case and hold me responsible if I were to return to Thailand in the future. I told her she could do whatever she felt was appropriate, as I had done nothing wrong and would not take responsibility for something I did not do. I understand that hotels sometimes deal with guests who cause damage, but when a guest calmly explains their situation and consistently maintains that they are not at fault, the hotel should also be willing to listen and consider the guest’s explanation. The way hotel management handled this situation left a very bad impression on us. Because of this experience, I will never stay at this hotel again.

Dear Sailormoon 86, Thank you for taking the time to share your experience with us. We are truly and deeply sorry to learn about the distress and frustration this situation caused you and your family during your stay. Please accept our sincere apologies for the disappointment this experience has created. While we are glad that our location and room met your expectations initially, we are very sorry that the incident regarding the carpet stain overshadowed the remainder of your stay. We fully understand how upsetting and uncomfortable this situation must have been, especially when you strongly felt you were not responsible. Our intention was never to cause you stress or make you feel unfairly treated. We regret that the handling of this matter and the communication from our team did not reflect the level of care and understanding that our guests deserve. We sincerely apologize. Your feedback has been shared with our team, and we take your comments very seriously. We will use this experience to further review our procedures and improve how we manage and communicate sensitive situations to ensure a more thoughtful and guest-focused approach in the future. We are genuinely sorry that this experience left you with such a negative impression and led to your decision not to return. We sincerely hope, however, that you might consider giving us another opportunity to regain your trust and welcome you back in the future. Should you be open to this, please feel free to contact me at orawan.vicharnarong@accor.com directly. I will more than welcome to personally assist you. Thank you again for sharing your concerns, and please accept our heartfelt apologies for the inconvenience and distress caused. Your Sincerely Orawan Vicharnarong General Manager

Guest experience

トリップアドバイザーの評価 5.0/5

Linda W トリップアドバイザー認証口コミ

I was with my family all stafff very friendly allways happy to help. Free tuk - tuk to shopping centre, pool bar was amazing bar very friendly staff and service was amazing i would highly recomend mercurie hotel to anyone.

Dear lindawY655OA, Thank you so much for your amazing review. We are thrilled that you and your family had a great time and enjoyed the friendliness of our team. We are glad you liked the pool bar, and the service from our staff. Your recommendation means a lot, and we hope your next visit will be as satisfying as the previous one. Your Sincerely, Orawan Vicharnarong General Manager

Great Stay at Mercure Bangkok Siam!

トリップアドバイザーの評価 5.0/5

Henrik A トリップアドバイザー認証口コミ

Good location and high standards I recently stayed at the Mercure Bangkok Siam and had a wonderful experience. The hotel is perfectly located within walking distance of luxury shopping malls and is close to the vibrant Sukhumvit nightlife. However, because it’s situated in a quieter pocket, you aren't disturbed by the typical Sukhumvit noise at night. Having the BTS Skytrain station right at the doorstep makes it incredibly easy to get around the city. The room standard here is definitely higher than your average Mercure hotel, and the rooftop pool is fantastic with great views. I will certainly be returning. Accor Membership: A huge plus is how they handle Accor membership. They truly recognize your status and provide all the benefits proactively without you even having to ask. It made me feel very welcome. A small note: The only minor downside is that they no longer have an Executive Lounge. They used to have a great one with an outdoor terrace and stunning views over Bangkok, which I missed during our last stays.

Dear Henrik A, Thank you for sharing such a detailed and positive review of your stay at Mercure Bangkok Siam. We are delighted to hear that you enjoyed our convenient location, high room standards, and the rooftop pool with its panoramic views. It is also wonderful to know that our handling of Accor membership made you feel welcomed and valued. We appreciate your feedback regarding the Executive Lounge. While it is no longer available, we will certainly take your comments into consideration as we continue to enhance the guest experience. We look forward to welcoming you back on your next visit and providing another enjoyable stay. Your Sincerely, Orawan Vicharnarong General Manager

Splendid stay.

トリップアドバイザーの評価 5.0/5

Inspire36560037415 トリップアドバイザー認証口コミ

I went there with my mom recently and I really enjoyed it, the place was clean, the staff were helpful, and I loved how there was a 7-eleven js at the ground floor. The thing I appreciated the most was a staff member, Sam, who helped me and my mom with our departure to the airport. If I remember correctly, he had helped us with the car - that was to transport us to the airport - and with putting our bags in the trunk without us asking to. He was super helpful and kind to us, despite the language barrier, he still gave excellent service. Shout out to him. I would really recommend it. Some of its pros are that it situated near malls which u can walk to via the linking bridges that connect all malls, the friendly staff, the 7-eleven and a lit more that I dont remember (but i do remember that I enjoyed it).

Dear Inspire36560037415, Thank you very much for sharing your wonderful experience. We are delighted to hear that you and your mother enjoyed your stay and appreciated the convenience of our 7-Eleven and central location. In addition, Sam will be thrilled to know that his helpfulness and kindness made your departure stress-free—your shout-out means a lot to him. We truly appreciate your feedback and look forward to welcoming you back for another great stay. Your Sincerely, Orawan Vicharnarong General Manager

との提携 TripAdvisor

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