河内费尔蒙酒店 5 星

Dear Guest, Thank you for taking the time to share your feedback following your stay at Fairmont Hanoi. I am delighted to know that you enjoyed our service, the hotel environment, and the cleanliness of your room. It is especially rewarding to hear your kind recognition of our Housekeeping and Bacco teams. I have already shared your compliments with them, and they were truly encouraged to know that their care and dedication contributed to your enjoyable stay. At the same time, thank you for bringing to our attention the noise you experienced from the balcony area during the rain. I am sorry that this affected your comfort, and I have shared your feedback with our Engineering team for review as we continue to enhance our guests' experience. Thank you once again for choosing Fairmont Hanoi. We truly appreciate your kind recommendation and look forward to welcoming you back for another memorable stay. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Guest, Thank you for taking the time to share your thoughtful feedback following your stay at Fairmont Hanoi. I am delighted to know that you enjoyed our convenient location, modern facilities, and the attentive service provided by our team. It is especially rewarding to hear that our Concierge colleagues were able to assist you with your parcels, restaurant reservations, and recovering your lost belongings. I have already shared your kind compliments with them, and they were truly delighted to know they helped make your stay more enjoyable. At the same time, thank you for bringing to our attention your experience with the welcome amenity delivery. Please accept my sincere apologies that one of our colleagues entered your room without first knocking. Respecting our guests' privacy is one of our fundamental service standards, and I have shared your feedback with the relevant team to reinforce the importance of following our room entry procedures at all times. Thank you once again for choosing Fairmont Hanoi. We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you back for another exceptional stay. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Mr. Y., Thank you for taking the time to share such detailed feedback following your recent stay at Fairmont Hanoi. We are pleased to hear that you appreciated the quality and comfort of our public facilities, which you kindly described as among the best in Hanoi. Your recognition of our team’s friendliness is also greatly valued and will be shared with the staff. At the same time, we sincerely apologize for the aspects of your experience that did not meet expectations. We are still in the process of refining certain operational areas; however, we fully understand your concerns regarding the presence of maintenance activity, which may have affected the sense of tranquility we aim to provide our guests. We also acknowledge your comments regarding service consistency within our dining outlets and will be reviewing training and supervision processes to ensure a more polished and professional guest experience across all touchpoints. Your feedback is invaluable to us as we continue to improve, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide a significantly improved experience that reflects the high standards we strive for at Fairmont Hanoi. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Dear Ms. X., Thank you very much for sharing your feedback following your recent stay at Fairmont Hanoi. We are delighted to know that you enjoyed our newly opened hotel, the cleanliness of the rooms, and especially the quality and variety of our breakfast offerings. Your kind comments regarding the food and overall experience are truly appreciated and will be shared with our culinary and housekeeping teams. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Fairmont Hanoi for another enjoyable stay in the near future. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager