河内中心瑞享酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 541 评论

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83A Ly Thuong Kiet Street, Tran Hung Dao, Hoan Kiem, Hanoi, 10000 河内, 越南

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酒店其他优惠

  • 时尚的商务或休闲客房

  • 功能会议设施

  • 创新烹饪理念

  • 健身房与健康工作室

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酒店位置

河内中心瑞享酒店

83A Ly Thuong Kiet Street, Tran Hung Dao, Hoan Kiem, Hanoi
10000 河内
越南

GPS:21.025106, 105.844345

电话
传真 +84 24 3822 2822

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  541 评论

TripAdvisor 评级  4.5/5  1,762 评论

沒有五星飯店的服務水準

客户意见评级 1.5/5

Yifang W. 情侣住宿 - 所有已确认评论

訂房時特別備註需要安靜房間、不要連結房，結果櫃台在給房時完全沒留意需求。第一間給910就是連結房，馬上下樓去換了907，發現是面街道、會一直聽到喇叭聲，又下樓換房，說升等給902，到了晚上10點要洗澡發現902浴缸壞了，派人修超過半小時修不好，說可不可以明天再來修，我有點生氣我明天就退房耶，才又換702給我，此時已晚上11點、換到第四間房了！隔天退房時，櫃台看來沒有任何紀錄，沒有道歉沒有關心旅客用房體驗是否一切OK，讓我覺得這根本不是五星級飯店的服務水準。原本是因為他人推薦才選movenpick，以後我會推薦他人選別的飯店，因為服務不到五星，危機處理也完全不行。 身為雅高會員，入住時也完全沒有提到迎賓飲料卷的使用，這是我住三間河內雅高飯店唯一一家沒用卷的。我不知道是沒有，還是櫃台訓練太差。 唯一值得誇獎的是巧克力時光，東西都很有水準很好吃。可是這無法抵銷服務水準不夠的問題。不會再入住。

尊敬的 Yifang W.： 十分感谢您花时间告诉我们有关您在 Mövenpick Hotel Hanoi Centre 的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。 在 Mövenpick，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启 Thomas EVRARD General Manager

Fabulous city centre hotel.

Tripadvisor 评级 5.0/5

Happiness4ever Couples - 经 TripAdvisor 认证的评论

Stayed here for 2 nights at the start of Vietnam tour. The hotel was outstanding, situated on the centre of all the hustle and bustle of the city and walking distance to the lakes. Rooms are spacious, exceptionally clean and beds super comfortable. Breakfast was amazing so much choice from traditional Vietnamese food to egg station, continental buffet and so much more. There is a lovely swimming pool and 2 bars. During happy hour 5-6pm drinks were half price and a small sweet buffet is available. All the staff were friendly and very helpful. Highly recommend the Mövenpick.

Dear Happiness4ever, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hanoi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent Front End Service

Tripadvisor 评级 5.0/5

Alberthanoi 经 TripAdvisor 认证的评论

I generally write “good but please fix A, B and C” reviews. This one, however, is glowing. My taxi pulled into the Movenpick to drop me at a restaurant and the doorman greeted me politely. “We have Chinese and French”. Didn’t sound right. The restaurant I was looking for clearly wasn’t in the hotel. The doorman kept trying to work with my Vietnamese pronunciation of the restaurant name and helped me login to the hotel wifi so that I could call the dinner organizer. “Please sir, come inside to make your call”. He knew by that stage that I wasn’t a guest or headed for a hotel restaurant but he was charming, cheerful and extremely helpful. If the rest of the staff is half as attentive as the doorman I would sincerely endorse the Movenpick. Good location too. Right across the street from where the taxi should have delivered me.

Dear Alberthanoi, Thank you very much for your review and the time you dedicated to it. We really appreciate your feedback and details of your experience. Your worlds are very useful to our Team and I have shared them with everyone. We hope that your experience will give you the feel of trying our restaurants in the future. Warm Regards,

A very comfortable stay in a great location

Tripadvisor 评级 5.0/5

Rod T Couples - 经 TripAdvisor 认证的评论

We had a wonderful stay at the Mövenpick Hotel Hanoi and the customer experience was wonderful from end-to-end. Upon reaching the hotel we were warmly greeted by the reception team who had some welcome drinks and seamlessly checked us in. we enjoyed the view and our drinks from the Infinity bar. The reception staff looked after us well during our stay with exchanging currency for us. We would particularly like to recognise the concierge Huyen Tran who was truly remarkable with her customer service to us during our stay. She provided us with a wealth of information, guidance and handy tips for our stay in Hanoi. She gave us the timetable for Train Street and the recommended bar/restaurant to get a great view, recommended a number of shops where I could find a particular t-shirt that I was after, helped us with multiple currency exchanges, found my wife’s lost sunglasses that she had left in the ground floor bar and had then returned to our room on top of the mini bar, retrieved my wife’s scarf that she left at the poolside bar and had it waiting for her to collect. She even had bandaids for me to patch up my wound when I had cut my hand. Huyen, thank you so much. You were truly a delight to talk with and are truly an asset to the Accor group. Facilities wise, there was a lovely pool with the really cool Cabana Club bar next to it on level 4. Mangosteen restaurant put out a great breakfast buffet every morning with plenty of local, international and traditional breakfast options in a fine dining setting. Lounge 83 on the ground floor had really comfortable couches and a classy intimate setting playing soothing music in the background. Every day at 5pm they had Chocolate Hour where they put out a chocolate fountain and plenty of sweet treats all for free for hotel guests. The Classic King Room that we stayed in was very clean, well appointed with great amenities. The two most important things about the room were well addressed. First, the bed was so comfortable that we had a good night’s sleep and felt well rested. It was like sleeping on a cloud. Second, the shower had excellent water pressure, regardless of whether you used the traditional shower head or the rain shower (which was my preferred option), was instantly hot and was quite spacious. Feeling clean and feeling well rested are two of the most important aspects in my opinion. Location-wise, the hotel is very conveniently located a few minutes walk from the Old Quarter, about 10 minutes walk from Train Street, 10 minutes from Lake Hoan Kiem, and only 200 metres away from one of the best restaurants in Hanoi which is Quan An Ngon. Every staff member that we interacted with at the hotel was friendly, helpful and a joy to be around. We really enjoyed our time at the Movenpick and look forward to returning there in the future. Thank you to the Movenpick team (and in particular Huyen) for a wonderful experience.

Dear Rod T, Thank you so much ! On behalf of the all Team of the Mövenpick Hotel Hanoi Centre, I would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. Thank you for recommending our hotel to other travelers and please do let us know if you visiting Hanoi again as we are more than happy to welcome you back. Warm Regards,

位置好

客户意见评级 5.0/5

Dupu 商务住宿 - 所有已确认评论

一个很好的商务酒店，房间不错，早餐选择丰富

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其他网络用户评价我们的酒店

  • 178 评论 9.5/10 位置
  • 199 评论 8.3/10 房间
  • 315 评论 9.2/10 服务
  • 7 评论 0/10 上网
  • 110 评论 8.7/10 食物
  • 101 评论 8.9/10 设施
  • 83 评论 9.1/10 早餐
  • 75 评论 9.5/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。