河内中心瑞享酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 467 评论

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河内中心瑞享酒店 - Image 1
河内中心瑞享酒店 - Image 2
河内中心瑞享酒店 - Image 3
河内中心瑞享酒店 - Image 4
83A Ly Thuong Kiet Street, Tran Hung Dao, Hoan Kiem, Hanoi, 10000 河内, 越南

描述

酒店其他优惠

  • 时尚的商务或休闲客房

  • 功能会议设施

  • 创新烹饪理念

  • 健身房与健康工作室

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酒店位置

河内中心瑞享酒店

83A Ly Thuong Kiet Street, Tran Hung Dao, Hoan Kiem, Hanoi
10000 河内
越南

GPS:21.025106, 105.844345

电话
传真 +84 24 3822 2822

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  467 评论

TripAdvisor 评级  4.5/5  1,757 评论

A very comfortable stay in a great location

Tripadvisor 评级 5.0/5

Rod T Couples - 经 TripAdvisor 认证的评论

We had a wonderful stay at the Mövenpick Hotel Hanoi and the customer experience was wonderful from end-to-end. Upon reaching the hotel we were warmly greeted by the reception team who had some welcome drinks and seamlessly checked us in. we enjoyed the view and our drinks from the Infinity bar. The reception staff looked after us well during our stay with exchanging currency for us. We would particularly like to recognise the concierge Huyen Tran who was truly remarkable with her customer service to us during our stay. She provided us with a wealth of information, guidance and handy tips for our stay in Hanoi. She gave us the timetable for Train Street and the recommended bar/restaurant to get a great view, recommended a number of shops where I could find a particular t-shirt that I was after, helped us with multiple currency exchanges, found my wife’s lost sunglasses that she had left in the ground floor bar and had then returned to our room on top of the mini bar, retrieved my wife’s scarf that she left at the poolside bar and had it waiting for her to collect. She even had bandaids for me to patch up my wound when I had cut my hand. Huyen, thank you so much. You were truly a delight to talk with and are truly an asset to the Accor group. Facilities wise, there was a lovely pool with the really cool Cabana Club bar next to it on level 4. Mangosteen restaurant put out a great breakfast buffet every morning with plenty of local, international and traditional breakfast options in a fine dining setting. Lounge 83 on the ground floor had really comfortable couches and a classy intimate setting playing soothing music in the background. Every day at 5pm they had Chocolate Hour where they put out a chocolate fountain and plenty of sweet treats all for free for hotel guests. The Classic King Room that we stayed in was very clean, well appointed with great amenities. The two most important things about the room were well addressed. First, the bed was so comfortable that we had a good night’s sleep and felt well rested. It was like sleeping on a cloud. Second, the shower had excellent water pressure, regardless of whether you used the traditional shower head or the rain shower (which was my preferred option), was instantly hot and was quite spacious. Feeling clean and feeling well rested are two of the most important aspects in my opinion. Location-wise, the hotel is very conveniently located a few minutes walk from the Old Quarter, about 10 minutes walk from Train Street, 10 minutes from Lake Hoan Kiem, and only 200 metres away from one of the best restaurants in Hanoi which is Quan An Ngon. Every staff member that we interacted with at the hotel was friendly, helpful and a joy to be around. We really enjoyed our time at the Movenpick and look forward to returning there in the future. Thank you to the Movenpick team (and in particular Huyen) for a wonderful experience.

Dear Rod T, Thank you so much ! On behalf of the all Team of the Mövenpick Hotel Hanoi Centre, I would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. Thank you for recommending our hotel to other travelers and please do let us know if you visiting Hanoi again as we are more than happy to welcome you back. Warm Regards,

位置好

客户意见评级 5.0/5

Dupu 商务住宿 - 所有已确认评论

一个很好的商务酒店，房间不错，早餐选择丰富

Great location, great value

Tripadvisor 评级 5.0/5

Philip Timothy R 经 TripAdvisor 认证的评论

I came for a 4 day business trip and was very pleased to have chosen the Movenpick. The location is great and there are several excellent restaurants in walking distance Service is very efficient and friendly. Breakfast was great with a wide choice of Western and Asian food. I had one evening meal in the coffee shop which was fine. Rooms are comfortable, agreeable and well equipped. The gym is a bit small, but fine. There is a sauna which I didn’t use I paid about $140 US a night including breakfast on a prepaid rate with Accor membership which I think is good value I am a frequent traveller and usually find something to complain about in a hotel. I really can’t say anything negative in this case😊

Dear philiptimothyr On behalf of the all Team of the Mövenpick Hotel Hanoi Centre, I would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. Thank you for recommending our hotel to other travelers and please do let us know if you visiting Hanoi again as we are more than happy to welcome you back. Warm Regards,

Lovely hotel & staff

Tripadvisor 评级 5.0/5

Leanne K 经 TripAdvisor 认证的评论

A wonderful hotel. It is a haven in the chaos of busy Hanoi. It is well located with many options surrounding it also very clean, all as advertised. The staff are also fabulous. We were there as part of an organised tour. I don't agree that I need 200 characters to submit a review

Dear LeanneKaussie, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hanoi Centre. It is always a pleasure to receive positive feedback. I have shared your comments with our team and such a feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially Ms Ngoc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Appalling Service. Hotel is nice otherwise

Tripadvisor 评级 2.0/5

andrew g 经 TripAdvisor 认证的评论

The Mövenpick is conveniently located close to train station. Room was good size and comfortable, however I did find the mattress too soft, and no choice of pillows , just all soft. At check in, there appeared to be confusion that a double bed booked for myself and my husband, and was suggested that we may prefer a twin bed room or even two rooms, incensed that it was frowned upon that I wanted to share a bed with my partner, I had to verbally justify that I’m travelling with my husband and we wished to sleep together, to us it was unreceptive of LGBTQ community. Hotel had been prepaid via Accor site as I’m also an Accor member, it wasn’t asked or clearly indicated at check in , for a credit card deposit be taken for incidentals for our stay, as a result we later discovered as we tried to have our bill from the cocktail bar put on our room number, to be told we can only pay cash, & that caused embarrassing confusion . The two negroni drinks we ordered at the lobby bar, would undoubtedly be the worst Negroni drinks we have ever encountered world wide, we advised the staff of this, but the attitude was , sorry , but really didn’t care, so very disappointing. We ate at the Hotel restaurant in the lobby at approx 7pm , very nice setting , and relatively empty and quiet, to our surprise items we were asking to eat, were not available as none left we informed by waitress, for an international hotel and quality Brand of ACCOR , this honeymoon experience was very underwhelming.

Dear L70UEandrewg, Thank you for the feedback on your stay with us. We are sincerely if we could not reach your entire satisfaction, please allow me to express our sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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其他网络用户评价我们的酒店

  • 150 评论 9.3/10 位置
  • 173 评论 8.4/10 房间
  • 279 评论 9.5/10 服务
  • 5 评论 0/10 上网
  • 94 评论 8.8/10 设施
  • 90 评论 9/10 食物
  • 77 评论 8.7/10 早餐
  • 70 评论 9.4/10 氛围

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