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美憬阁河内歌剧院酒店 5 星

客户意见评级 4.4/5 3,608 评论

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美憬阁河内歌剧院酒店
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+ 22 服务

酒店其他优惠

  • 几分钟即可到达河内歌剧院和还剑湖

  • 五星级服务和设施

  • 几分钟即可到达河内歌剧院和还剑湖

  • 全天候客房服务

  • 室内温水游泳池、高尔夫设施和网球场

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店及周边服务

从 14h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 按需婴儿看护
  • 使用空调
  • 酒店使用的语言
  • 接待处全天候开放
  • 延迟至下午 6 点退房付费服务
  • 干洗/熨烫
  • 精品店/购物
  • 行李员
  • 礼宾服务
休闲和活动
  • 室内加热游泳池
  • 按需婴儿看护
  • 高尔夫球练习设施 (附近)付费服务
  • 网球付费服务
餐饮
  • 早餐付费服务
  • 2 餐厅
  • 1 酒吧
  • 客房服务
商务服务
  • 4 会议室
  • 提供复印/打印服务

酒店位置

美憬阁河内歌剧院酒店

29庄田街
还剑区
10000 河内
越南

电话: +842462825555

传真: (+84)24/62822888

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • AIRPORT SHUTTLE BUS :  QUANG TRUNG

  • HANOI BUS :  86 40 Ngo Quyen

  • 乘飞机

    NOI BAI INTL AIRPOR 达到 33.2公里 / 20.63 英里

GPS :21.024762, 105.855616

我们的客房

所有客房都配有富有创意的定制寝具,包括床垫、提升舒适体验的超厚羽绒床垫床罩以及完美搭配的柔软羽绒被和超大枕头。

歌剧院豪华房,配备 1 张特大床

  • 最多人数: 3
  • 景色: 位于庭院旁边, 位于城市边 *

视情况而定

  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 咖啡/茶器具
  • 直拨电话(...)

歌剧院豪华房,配备 2 张单人床

  • 最多人数: 3
  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 咖啡/茶器具
  • 直拨电话(...)

歌剧院豪华房,配备 1 张特大床

  • 最多人数: 3
  • 景色: 位于庭院旁边 *

视情况而定

  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 咖啡/茶器具
  • 直拨电话(...)
客房

酒店餐厅和酒吧

SATINE

美食类型: 地区

Indoor courtyard restaurant serving exquisite Vietnamese food.

午餐

11:30 - 14:30

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

18:00 - 22:30

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

CAFÉ LAUTREC

美食类型: 国际

Café Lautrec is a brasserie-style restaurant features both a la carte and buffet dining throughout the day. for people to enjoy Western style dishes in the theatrically operatic inspired ambience in the city heart of Trang Tien Boulevard.

午餐

11:30 - 14:30

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

06:30 - 22:30

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

LA FEE VERTE

非合约照片

市内唯一一家酒吧,供应酒店的招牌饮料“苦艾酒” (Absinthe),也是酒吧名字的底本。独一无二的鸡尾酒单、品种繁多的实惠杯装葡萄酒和美妙的歌曲,伴您度过一个美好的夜晚。定期推出现场音乐。

午餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

您的会议和活动

我们的会议室

  • 会议室数量:4

  • 最大面积:170 平方米

  • 最大容量:170 个人

  • 最大宴会容量:84 个人

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美憬阁河内歌剧院酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.4/5

3,608 评论

tripadvisor

TripAdvisor 评级 4.5/5

1,987 评论

2020 TripAdvisor 卓越认证
卓越奖 2020

hotel in urgent need of refurbishment

Tripadvisor 评级 1.0/5

TrailBlazer527923 Business - 19/04/2021 经 TripAdvisor 认证的评论

I stayed one night in Mgallery Hanoi and moved out quickly to another hotel, and I was very disappointed. the hotel looks much better in the pictures than in real, it needs a complete refurbishment. the restaurant/cafe, the atrium looks worn out and the white walls are grey, the colors are dull. I used the business center during my stay and the carpet is old and the chairs need to be replaced. The room was actually better than the rest of the hotel; spacious room, color is nice, bathroom is fine, good WIFI. This Mgallery hanoi shouldn't have 5 stars but 3 or 4 stars.

Dear TrailBlazer527023, Thank you for your feedback about the stay at Hotel de l'Opera Hanoi. Whilst we appreciate your nice comment about our room, bathroom and WiFi, we feel very sorry to have thoroughly failed to meet with your expectations for the rest. The hotel building was actually designed by a world-renowned architect since 2011 and we are currently working on a refurbishment plan for the Hotel and hope that we can implement as quickly as possible. In the meantime our engineering team still follows up with the annual maintenance. We also apologize that our front desk attendant did not inform you about the business center, which currently is out of order and front desk should have been at your service for any office assistance. Again, we appreciate you sharing your concerns, and it is our hope to have a chance to welcome you back in the future. Sincerely, Luu Nha Trang Quality Improvement Manager

地點絕佳,服務親切

客户意见评级 5.0/5

Kuan C. 单人住宿 - 05/01/2021 所有已确认评论

第一晚抵達時己經快晚上十二點,前枱Mr. Viet的親切招呼且體貼的服務態度讓我從辦理入住時就有好心情,也要謝謝飯店幫忙安排一個很棒又舒適的房間,讓我能一夜好眠。另外,謝謝Cafe Lautrec 的Ms. Huong在早餐時的協助!

Dear Mr. Huang Kuan C., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback, which will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. I also want to thank you for your comment about the breakfast presentation. This feedback will be shared with our executive Chef to develop new adjustment for the breakfast if possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lưu Nha Trang (Ms.) Quality Improvement Manager

could be better

Tripadvisor 评级 4.0/5

QNgNg Business - 12/10/2020 经 TripAdvisor 认证的评论

The upgrade was generous. Cuong and Viet at FO did a proper job with genuine attitude during my checkin& checkout. Rest of the stay didnt meet my expectation for MGallery Brand. This was the first stay in 2020 that i didnt receive any communication from customer relationship. Restaurant staff should be trained to host loyal customers

Dear Ngoc N, Thank you for writing to us here at Hotel De l'Opera Hanoi, MGallery. Even though we were happy to hear that you appreciated the complimentary upgrade and that our Front Office team took care of your arrival and departure in a genuine manner, still we were very sorry to learn that you did not receive any communication from customer relationship. In fact, our managers on duty very much enjoy engaging guests every day, unfortunately they have missed the opportunity to communicate with you during your stay with us. I have also shared your feedback with the restaurant team and will address this point in particular during forthcoming trainings to make sure that our loyal customers to be well taken care of. Ngoc N, your constructive feedback is really appreciated, and we hope that the above shortcomings would not stop you from coming back with MGallery Hanoi. Please allow us to have another opportunity to sever you better when the occasion permits. Sincerely, Luu Nha Trang Quality Improvement Manager

Not as expected for a 5-star hotel

Tripadvisor 评级 3.0/5

adnrelax 09/09/2020 经 TripAdvisor 认证的评论

To be honest I’m a bit disappointed by the service of Mgallery in Hanoi. Maybe the reason is covid with reduction of staff and reduction of budget. Being Accor Plus member does not provide much in this hotel, the welcome pack is a joke.

Dear Adnrelax, Thank you for letting us know about your experience at Hotel De l'Opera Hanoi. We really appreciate your understanding for the hotel industry during this challenging time, yet we feel sorry that we did not meet your expectations and did not live up to our own high standards. Your feedback has been passed along to our F&B team to find an improvement for our service. At MGallery Hanoi, we strive to maintain high quality standards for our customers, hence, your feedback is very important to us. Thank you again for sharing your experience, and we hope you will give us the chance to welcome you back at the MGallery Hanoi. Sincerely, Luu Nha Trang Quality Improvement Manaager

Manerger is not do his job

Tripadvisor 评级 1.0/5

Pathfinder511235 Couples - 12/01/2020 经 TripAdvisor 认证的评论

i did stay 3 nights and i always stay in accor hotels BECOs i think they treat you good and its a good class off hotel. the hotel in general is fine and every thing ells is good. But the last afternoon we came back to the room that have window to a light garden wher they was having a wedding fore 120 ppl. That is ofcors fine but when they have a disco inside the light garden my room was also a disco. i did went down to lobby and they did say that they cant do any thing about it and the music stop arond 22:00. so i told thelobby that they need to find out a comesation fore me BECOs this was not OK and they offer me a botel of win but that is not good when im a sober alocholic and dont drink. finaly they did give me 30% off on the night that was problem. i think they can give me the hole night becos the insedenet make me angry and did make my hole night no good and when i pay good money to stay in a good hotel i do not want things like this happen. i hope this go to accor service and me was not the only one that did talk to the lobby it was many gests that did.

Dear Pathfinder511235 Thank you for talking time to tell us about your experience at Hotel de l'Opera. I am sorry to hear that we have failed to meet your expectation. I do notice that the event on that day was a little bit louder than we expected due to some last-minutes changes that we could not control. We understand that we shouldn't have that happened to affect the privacy and convenience of our guests. That's why I have addressed the problem to all of our team members' to prevent future occurrence. Please do accept my sincerest apology. Again, thank you for your feedback. I do hope that travels will bring you back to Hanoi and allow us to serve you better for another stay.” Best regards, Le Thu Ha, Marketing and Communication Manager.

Great trip!!

Tripadvisor 评级 4.0/5

937das Couples - 09/11/2019 经 TripAdvisor 认证的评论

What fantastic service from all the staff at Hotel de L opera In Hanoi. The bar staff and restaurant staff are fantastic, we didnt go without.special thanks to Ming, and Ha for making our stay extra special

Dear 937das, Warm greeting from Hotel de l'Opera Hanoi and thank you for taking your time giving us your comment. We are delighted to know you had enjoyable experience while staying with us, especially with our restaurant and bar staff. I already shared your inspiring comments to Ming, Ha and our team, it is the motivation which encourages our team to improve the quality of our service. We hope to have many more opportunities to be of service again in future. Best regards, Le Thu Ha, Marketing and Communication Manager.

GOOD location and Perfect Service

Tripadvisor 评级 5.0/5

david D Family - 06/10/2019 经 TripAdvisor 认证的评论

Nice hotel, welcome and check out was great , personal too I spend few hoursonly inside but feelwarm , room are good too and fine Welcom drink and bar good .i did not enjoy brekafast as i was leaving eraly

Dear David D, It is our honor and pleasure to receive your positive comment and very happy that you enjoy your stay with us. We hope to see you soon in Hanoi and look forward to serve you again in your next visit. Thank you very much, Le Thu Ha, Marketing and Communication Manager.

Amazing Stay

Tripadvisor 评级 5.0/5

449jeanpaulr Business - 25/09/2019 经 TripAdvisor 认证的评论

From the moment I arrived to the time of departure, everything was handled very well and the employee are so courteous. An amazing stay and I will definitely return to this hotel in the near future. Well done to the entire team.

Dear Mr.449jeanpaulr, Thank you for choosing Mgallery Hotel de l’opera Hanoi and we are very delighted to know you enjoy your staying with us. Moreover, I already shared your inspiring comments to our team; it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards, Le Thu Ha, Marketing and Communication Manager

Nice Hotel

Tripadvisor 评级 4.0/5

Randell O Couples - 22/09/2019 经 TripAdvisor 认证的评论

Great Staff they have, friendly and helpful. If i coming back to visit Hanoi will choose this hotel again. They have a lots of private tour , if you want privacy. They also willing to help you looking for other travel agent for the cheaper price day tour.

Dear Randell O, Thank you very much for taking your time to review our hotel, we are very delighted to receive your positive feedback, especially for our food and our staff. I will send your compliments to our team, I am sure that they will be over the moon excited. Regarding to the room, next time we will arrange you the room with better light, just inform our Reservation or Front Office team so that we will serve you better. Additionally. we are addressing the toilet problem. Once again, thank you for your feedback. We hope to give you better experience and looking forward to serve you again soon. Warm regards, Le Thu Ha, Marketing and Communication Manager

Great location

Tripadvisor 评级 4.0/5

michaelgB4441DX Business - 07/09/2019 经 TripAdvisor 认证的评论

Great location and big comfortable rooms. Breakfast very good. Very noisy, every sound from room and corridors can be heard. TV size and placement is idiotic, can only be watched from the bed - not possible from lounge chair or sofa.

Thank you for taking the time to tell us about your experience at the Mgallery de L’opera Hanoi and give us your positive feedbacks about the room and breakfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the noise we are trying to minimize the problem, we hope that you would have better experience in your next stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Le Thu Ha, Marketing and Communication Manager.

Hotel de l'Opera Hanoi great hotel in excellent location for travelers

Tripadvisor 评级 5.0/5

Carolynb1049 Solo travel - 27/08/2019 经 TripAdvisor 认证的评论

Hotel de l'Opera, Hanoi is located in central Chinese -French influenced Old Quarter. The Opera house is within walking distance as well as the tranquil Hoan Kiem Lake, is great for morning exercise. Food and shopping areas within easy 10 minutes walk. The staff are all very friendly and helpful. Rooms are large and light- ask for a room facing the city with more light through big windows. Rooms are clean, beds comfortable. Bathrooms large some with bath and shower areas.

Dear Carolynb1049., Thank you for choosing Mgallery Hotel de l’opera Hanoi and we are very delighted to know you enjoy your staying with us. Moreover, I already shared your inspiring comments to our tea, it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards, Le Thu Ha, Marketing and Communication Manager

A night in Hanoi before a weekend in ha Long Bay

Tripadvisor 评级 3.0/5

davidwZ4838VU Solo travel - 13/08/2019 经 TripAdvisor 认证的评论

Receptoin very efficient friendly. Dinner and breakfast in Toulouse-Lautrec restaurant - food and service very good. Decor in room rather dated - toilet did not function well, toilet roll holders poorly designed, cheap and not functional. Bed OK but too many pillows etc. air conditioning OK. Overall opinion hotel average - needs to be updated to fit into the McGallery brand which up to now I have appreciated in HCMC and Sydney

Nice Hotel, great location

Tripadvisor 评级 5.0/5

osti73 Couples - 12/08/2019 经 TripAdvisor 认证的评论

This has been my second time at the Opera, MGallery. The Suite is nice and the Staff is very friendly. We had the memorable Dinner, unfortunately it was raining so we had to do it inside, which wasn't as good as aspected, because of Kids playing Hide and Seek, beside our Table. The dinner it self was fantastic and Duy our Waiter was great. I will comeback for sure, should I be in Hanoi again.

Dear osti73, Thank you for choosing Mgallery de L’opera Hanoi and we are very delighted to know you enjoy your staying with us. At the hotel,we strike to maintain high standard and always try to exceed your expectation. Moreover, I already shared your inspiring comments to our team; it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards, Le Thu Ha, Marketing and Communication Manager.

Good Location

Tripadvisor 评级 4.0/5

Jason P Family - 13/06/2019 经 TripAdvisor 认证的评论

Hotel Room was nice. But the Lobby was very hot when i enjoyed my complimentary welcome drink at the lounge. I did say to the waiter that i was feeling hot but the funny thing is the waiter bought me the malfunction fun to me. Besdies, i did say to the front officer staff that the wifi connection got problem and even he did try to connect his own mobile as well. He also has made sure the wifi problem. But at the end still never fix it for me.

Dear Jason P, A sincere thank you for choosing Mgallery Hotel de l’opera Hanoi and for taking your time to review our hotel.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great Stay Close to Hanoi Must Sees!

Tripadvisor 评级 5.0/5

Safari16855955101 Family - 11/06/2019 经 TripAdvisor 认证的评论

Location's close food, shopping and other local attractions. The bar/cafe's with well designed outdoor area, reasonably priced. The service staffs're friendly, give great recommendation. 24-hour fitness facility was definitely a plus. We spent 2 days away in Sapa, before returning to the hotel. They kindly offered to store our big luggages as well.

Dear Safari16855955101, A sincere thank you for choosing Mgallery Hotel de l’opera Hanoi and for taking your time to review our hotel, we are delighted to know you had enjoyable experience while staying with us. We hope to have many more opportunities to be of service again in future. Warm regards,

前台英文很好,专业,交流无障碍,愉快

客户意见评级 4.5/5

匿名 朋友住宿 - 11/05/2019 所有已确认评论

挺好的,有一点提醒下:入住的时候用信用卡刷了押金,退房的时候是不需要退的,我可能自己不太懂,忘记问了,后来打电话问的,废了不少电话费。 这点是不是可以提醒下客人:押金订单是自动取消了的。

尊敬的 Guo Yang C.: 感谢惠赐有关下榻 Hotel de l'Opera Hanoi - MGallery 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Severine Krawec ( Mrs) General Manager Hotel de l'Opera Hanoi, MGallery

Cosy and friendly staffs

Tripadvisor 评级 5.0/5

lincolnlim Business - 02/04/2019 经 TripAdvisor 认证的评论

Very centrally located and easy to move around. A mid size hotel but 6 stars to me. Its fill with personal attention to the details and their guest. Resturant caters to both local and international taste buds which is great. Will be back for more!

Dear lincolnlim We are glad that you found the location of Hotel de l'Opera an easy home base for you to move around Hanoi and explore the city. We are equally pleased that you liked both the local and international menu that our Executive Chef has put together for our guests. We look forward to welcoming you back on your next return visit to Hanoi. Best regards Tracey Oliver (Ms.) General Mnager

Hanoi trip in March 2019

Tripadvisor 评级 5.0/5

Kwok Meng L Family - 31/03/2019 经 TripAdvisor 认证的评论

My wife and I together with our friends thoroughly enjoyed our short stay at Hotel de l'Opera Hanoi. While the men were out golfing, the ladies were well placed to enjoy the city. At the hotel, the staf were exceptionally helpful and friendly. Nothing was too difficult for them.

Great Hotel/Amazing Service

Tripadvisor 评级 5.0/5

ChicagoJamesChicago Couples - 25/03/2019 经 TripAdvisor 认证的评论

Amazing hotel, wonderful room, outstanding service, perfect location. Good breakfast and a wonderful room. Special thanks to Ms. My, who was amazing, going away beyond what we expected. Staff were very friendly and always willing to help

Great location, excellent service in a very historical building

Tripadvisor 评级 5.0/5

sugimgoh Business - 22/03/2019 经 TripAdvisor 认证的评论

This is a great hotel in Hanoi, location, right in the middle of it all, the quality of service is excellent, and the GM actually came down to greet me as well! The hotel has a lot of history, back to its opera house days. Highly recommended!

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