客户意见评级 4.4/5 3,608 评论
酒店参加 Planet 21 计划，积极推动酒店业可持续发展。
从 14h00 办理登记入住手续
从 12h00 办理退房手续
来自 100% 认证入住过我们酒店客人的评论发现更多
hotel in urgent need of refurbishment
TrailBlazer527923 Business - 19/04/2021 经 TripAdvisor 认证的评论
I stayed one night in Mgallery Hanoi and moved out quickly to another hotel, and I was very disappointed. the hotel looks much better in the pictures than in real, it needs a complete refurbishment. the restaurant/cafe, the atrium looks worn out and the white walls are grey, the colors are dull. I used the business center during my stay and the carpet is old and the chairs need to be replaced. The room was actually better than the rest of the hotel; spacious room, color is nice, bathroom is fine, good WIFI. This Mgallery hanoi shouldn't have 5 stars but 3 or 4 stars.
Kuan C. 单人住宿 - 05/01/2021 所有已确认评论
第一晚抵達時己經快晚上十二點，前枱Mr. Viet的親切招呼且體貼的服務態度讓我從辦理入住時就有好心情，也要謝謝飯店幫忙安排一個很棒又舒適的房間，讓我能一夜好眠。另外，謝謝Cafe Lautrec 的Ms. Huong在早餐時的協助！
could be better
QNgNg Business - 12/10/2020 经 TripAdvisor 认证的评论
The upgrade was generous. Cuong and Viet at FO did a proper job with genuine attitude during my checkin& checkout. Rest of the stay didnt meet my expectation for MGallery Brand. This was the first stay in 2020 that i didnt receive any communication from customer relationship. Restaurant staff should be trained to host loyal customers
Not as expected for a 5-star hotel
adnrelax 09/09/2020 经 TripAdvisor 认证的评论
To be honest I’m a bit disappointed by the service of Mgallery in Hanoi. Maybe the reason is covid with reduction of staff and reduction of budget. Being Accor Plus member does not provide much in this hotel, the welcome pack is a joke.
Manerger is not do his job
Pathfinder511235 Couples - 12/01/2020 经 TripAdvisor 认证的评论
i did stay 3 nights and i always stay in accor hotels BECOs i think they treat you good and its a good class off hotel. the hotel in general is fine and every thing ells is good. But the last afternoon we came back to the room that have window to a light garden wher they was having a wedding fore 120 ppl. That is ofcors fine but when they have a disco inside the light garden my room was also a disco. i did went down to lobby and they did say that they cant do any thing about it and the music stop arond 22:00. so i told thelobby that they need to find out a comesation fore me BECOs this was not OK and they offer me a botel of win but that is not good when im a sober alocholic and dont drink. finaly they did give me 30% off on the night that was problem. i think they can give me the hole night becos the insedenet make me angry and did make my hole night no good and when i pay good money to stay in a good hotel i do not want things like this happen. i hope this go to accor service and me was not the only one that did talk to the lobby it was many gests that did.
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