河内歌剧院酒店 - 美憬阁系列 5 星

客户意见评级 (ALL 评级) 4.5/5 1,063 评论

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29庄田街, 还剑区, 10000 河内, 越南

描述

酒店其他优惠

  • 几分钟即可到达河内歌剧院和还剑湖

  • 五星级服务和设施

  • “设计时尚现代，蕴含历史和文化意韵”

  • 全天候客房服务

  • 室内温水游泳池、高尔夫设施和网球场

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酒店位置

河内歌剧院酒店 - 美憬阁系列

29庄田街, 还剑区
10000 河内
越南

GPS:21.024762, 105.855616

电话
传真 +84 24 6282 2888

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,063 评论

TripAdvisor 评级  4.5/5  2,101 评论

卓越奖 2024

Nice hotel in front of the famous opera

Tripadvisor 评级 5.0/5

Pat042 经 TripAdvisor 认证的评论

An iconic hotel just in front of the opera of Hanoi. Plenty of people come around to take pictures of themselves ... funny. Rooms are comfortable, clean. Don't expect too much about the swimming pool (only a few seats and no real view but you don't go to hanoi for that). Nice and pro staff, good restaurant inside the hotel and very comforable bar with snacks. only negative point : there is next door a bar, with very loud music during the night (bass) which makes the night very unforcomforable (the wall are even tembling ... )

Pleasant stay

Tripadvisor 评级 5.0/5

Escape08913805696 经 TripAdvisor 认证的评论

We had a pleasant stay at this hotel. The staff was friendly and helpful. The hotel had a lovely Holiday atmosphere. They even gave us holiday tea and cookies.The breakfast buffet was also very good with many and hight quality choices. The location is very convenient close to main attractions.

Dear Escape08913805696, Thank you for your recent stay with us at Hotel de L'Opera Hanoi and for sharing your feedback! Pleased to learn that you appreciated the holiday arrangements which our team have made great efforts to put together! From all of us, wishing you a very happy holidays ahead and hope to have the pleasure to welcome you back in the not so distant future. Kind Regards, Alberto J. Lugo-Vina General Manager

Absolutely worse staff ever

Tripadvisor 评级 1.0/5

ChristianTosii 经 TripAdvisor 认证的评论

Such an uneducated and misbehaviour staff. If he did study well, he might have a better morality. Sometimes when you're trying to be nice, but some people will not let you do that. Don't hesitate to tell them their fault, or not, they absolutely think that they are right and insult you. Be a nice but wise customer

Dear Christian Tosii, Thank you for taking the time to share your feedback. We value all reviews as they provide us with an opportunity to reflect and improve upon the service we provide to our guests. After carefully reviewing your comments, we were unable to find a record of your stay with us. As we take all guest feedback very seriously, we would like to learn more about your experience to address any concerns appropriately. Please reach out to us directly at H7832-GM1@accor.com with the details of your visit, such as reservation information or specific dates, so that we can investigate this further. Our goal is to ensure every guest enjoys a memorable stay, and we are committed to resolving any legitimate issues. We hope to hear from you soon so we can clarify and assist further. Warm regards, Alberto J. Lugo-Vina General Manager

Worse experience with the service!

Tripadvisor 评级 1.0/5

frankmanfe 经 TripAdvisor 认证的评论

You guys should better change your staff attitude. Such awful behaviour, yelling at the others. Definitely not highly recommend this place. I don't think that is hard to be polite and behave gently. last time there. much upset this time =))0

Dear frankmanfe, Thank you for taking the time to share your feedback. We value all reviews as they provide us with an opportunity to reflect and improve upon the service we provide to our guests. After carefully reviewing your comments, we were unable to find a record of your stay with us. As we take all guest feedback very seriously, we would like to learn more about your experience to address any concerns appropriately. Please reach out to us directly at H7832-GM1@accor.com with the details of your visit, such as reservation information or specific dates, so that we can investigate this further. Our goal is to ensure every guest enjoys a memorable stay, and we are committed to resolving any legitimate issues. We hope to hear from you soon so we can clarify and assist further. Warm regards, Alberto J. Lugo-Vina General Manager

Scammy business practices - Only want your $$$ beware, despite having lofty company value

Tripadvisor 评级 1.0/5

travelempathy 经 TripAdvisor 认证的评论

My travel agency website had a bug that booked the wrong trip info. Contacted hotel, refused to make any adjustment, only want the money and not willing to help out even their own loyal customer base. Shame on you because I was planning on staying here for my business trip every quarter.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 347 评论 9.6/10 位置
  • 439 评论 7.5/10 房间
  • 574 评论 9.4/10 服务
  • 9 评论 8.3/10 上网
  • 177 评论 9.3/10 食物
  • 170 评论 9.2/10 早餐
  • 167 评论 8.2/10 氛围
  • 88 评论 7.1/10 清洁度

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