河内美爵酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 790 评论

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河内美爵酒店 - Image 1
河内美爵酒店 - Image 2
河内美爵酒店 - Image 3
河内美爵酒店 - Image 4
9 Cat Linh, O Cho Dua Ward, 10000 河内, 越南

描述

酒店其他优惠

  • 现代化的设计与越南元素相互融合。

  • 整个酒店均覆盖免费无线网络。

  • 从我们的屋顶酒吧可欣赏令人震撼的美景。

  • 您也可以前往我们的特色越南餐厅，享用可口美食。

  • Walking distance to Temple of Literature, a historical site of Hanoi.

我们的客房

预订此酒店
客房 1
查看空房情况

客房

豪华房，配备 2 张单人床

张照片中的 张 - 豪华房，配备 2 张单人床

Contemporary styling with Vietnamese flair, 50 inch smart LED TV, highspeed internet, rain shower, toilet with Japanese washlets, minibar, pod coffee machine, iron and ironing board.

  • 景色:

    位于城市边

最多人数
3
面积
从 27 m² / 290 sq ft

床上用品

两张单人床 x2

客房内可视要求提供儿童加床

客房内可视要求提供成人加床

根据要求提供婴儿床

餐饮

餐饮设施

  • 瓶装水
  • 咖啡器具

浴室

浴室设施

  • 浴室提供吹风机
  • 化妆镜/放大镜
  • 浴室内提供电话

媒体和技术

网络设施

  • 客房内提供数据端口
  • 高速网络
  • RJ 45 插座

电话设施

  • 直拨电话

电视设施

  • 卫星/有线彩电

服务和设施

便捷设施和安全保障

  • 客房内烟雾报警器
  • 客房装有无弹簧锁闩
  • 客房内提供应急信息
  • 插卡式门锁
  • 客房内提供保险箱
  • 安全窥视孔
  • 客房内装有烟雾报警器
  • 客房内装有自动喷水灭火系统

舒适设施

  • 熨斗
  • 可开式窗户

电子设施

  • 110/120 伏交流电
  • 220/240 伏交流电

客房服务

  • 自动唤醒电话
  • 接线员唤醒电话

空调控温

  • 空调
  • 制冷空调系统

工作区域

  • 办公桌
  • 3 个人最多
  • 27 m² / 290 sq ft
  • 床上用品 2 x 两张单人床
  • 景色: 位于城市边
查看空房情况

Contemporary styling with Vietnamese flair, high floor, 50 inch smart LED TV, highspeed internet, rain shower, most with bathtub, toilet with Japanese washlet, bathtub, minibar, pod coffee machine, Bluetooth speaker, iron and ironing board

  • 景色:

    位于城市边

最多人数
3
面积
从 32 m² / 344 sq ft

床上用品

特大床 x1

客房内可视要求提供儿童加床

客房内可视要求提供成人加床

根据要求提供婴儿床

餐饮

餐饮设施

  • 瓶装水
  • 咖啡器具
  • 咖啡/茶器具
  • 免费客房内矿泉水

浴室

浴室设施

  • 设有轮椅通道的浴室
  • 浴室提供吹风机
  • 化妆镜/放大镜
  • 浴室内提供电话

媒体和技术

网络设施

  • 客房内提供数据端口
  • 高速网络
  • RJ 45 插座
  • 客房内的无线网络

电话设施

  • 直拨电话

电视设施

  • 卫星/有线彩电

服务和设施

便捷设施和安全保障

  • 客房内烟雾报警器
  • 客房装有无弹簧锁闩
  • 客房内提供应急信息
  • 插卡式门锁
  • 客房内提供保险箱
  • 安全窥视孔
  • 客房内装有烟雾报警器
  • 客房内装有自动喷水灭火系统

舒适设施

  • 熨斗
  • 可开式窗户

电子设施

  • 110/120 伏交流电
  • 220/240 伏交流电

客房服务

  • 自动唤醒电话
  • 接线员唤醒电话

空调控温

  • 空调
  • 制冷空调系统

工作区域

  • 办公桌
查看空房情况

Contemporary styling with Vietnamese flair, high floor, 50 inch smart LED TV, highspeed internet, rain shower, toilet with Japanese washlet, minibar, pod coffee machine, Bluetooth speaker iron and ironing board

  • 景色:

    位于城市边

最多人数
3
面积
从 27 m² / 290 sq ft

床上用品

两张单人床 x2

客房内可视要求提供儿童加床

客房内可视要求提供成人加床

根据要求提供婴儿床

餐饮

餐饮设施

  • 瓶装水
  • 咖啡器具
  • 咖啡/茶器具
  • 免费客房内矿泉水

浴室

浴室设施

  • 设有轮椅通道的浴室
  • 浴室提供吹风机
  • 化妆镜/放大镜
  • 浴室内提供电话

媒体和技术

网络设施

  • 客房内提供数据端口
  • 高速网络
  • RJ 45 插座
  • 客房内的无线网络

电话设施

  • 直拨电话

电视设施

  • 卫星/有线彩电

服务和设施

便捷设施和安全保障

  • 客房内烟雾报警器
  • 客房装有无弹簧锁闩
  • 客房内提供应急信息
  • 插卡式门锁
  • 客房内提供保险箱
  • 安全窥视孔
  • 客房内装有烟雾报警器
  • 客房内装有自动喷水灭火系统

舒适设施

  • 熨斗
  • 可开式窗户

电子设施

  • 110/120 伏交流电
  • 220/240 伏交流电

客房服务

  • 自动唤醒电话
  • 接线员唤醒电话

空调控温

  • 空调
  • 制冷空调系统

工作区域

  • 办公桌
查看空房情况

Contemporary styling with Vietnamese flair, high floor, 50 inch smart LED TV, highspeed internet, rain shower, most with bathtub, washlet, minibar, pod coffee machine, Bluetooth speaker, iron, ironing board. Executive Lounge access and other benefits.

  • 景色:

    位于城市边

最多人数
3
面积
从 32 m² / 344 sq ft

床上用品

特大床 x1

客房内可视要求提供儿童加床

客房内可视要求提供成人加床

根据要求提供婴儿床

餐饮

餐饮设施

  • 瓶装水
  • 咖啡器具
  • 咖啡/茶器具
  • 供应免费软饮的迷你酒吧
  • 免费客房内矿泉水

浴室

浴室设施

  • 设有轮椅通道的浴室
  • 浴室提供吹风机
  • 化妆镜/放大镜
  • 浴室内提供电话

媒体和技术

网络设施

  • 客房内提供数据端口
  • 高速网络
  • RJ 45 插座
  • 客房内的无线网络

电话设施

  • 直拨电话

电视设施

  • 卫星/有线彩电

服务和设施

便捷设施和安全保障

  • 客房内烟雾报警器
  • 客房装有无弹簧锁闩
  • 客房内提供应急信息
  • 插卡式门锁
  • 客房内提供保险箱
  • 安全窥视孔
  • 客房内装有烟雾报警器
  • 客房内装有自动喷水灭火系统

舒适设施

  • 熨斗
  • 可开式窗户
  • 夜床服务

电子设施

  • 110/120 伏交流电
  • 220/240 伏交流电

客房服务

  • 自动唤醒电话
  • 接线员唤醒电话
  • 迎宾礼物

空调控温

  • 空调
  • 制冷空调系统

工作区域

  • 办公桌
查看空房情况

Contemporary styling with Vietnamese flair, high floor, 50 inch smart TV, highspeed internet, rain shower, toilet with Japanese washlet, minibar, pod coffee machine, Bluetooth speaker, iron, ironing board. Executive Lounge access and other benefits.

  • 景色:

    位于城市边

最多人数
3
面积
从 32 m² / 344 sq ft

床上用品

两张单人床 x2

客房内可视要求提供儿童加床

客房内可视要求提供成人加床

根据要求提供婴儿床

餐饮

餐饮设施

  • 瓶装水
  • 咖啡器具
  • 咖啡/茶器具
  • 供应免费软饮的迷你酒吧
  • 免费客房内矿泉水

浴室

浴室设施

  • 浴室提供吹风机
  • 化妆镜/放大镜
  • 浴室内提供电话

媒体和技术

网络设施

  • 客房内提供数据端口
  • 高速网络
  • RJ 45 插座

电话设施

  • 直拨电话

电视设施

  • 卫星/有线彩电

服务和设施

便捷设施和安全保障

  • 客房内烟雾报警器
  • 客房装有无弹簧锁闩
  • 客房内提供应急信息
  • 插卡式门锁
  • 客房内提供保险箱
  • 安全窥视孔
  • 客房内装有烟雾报警器
  • 客房内装有自动喷水灭火系统

舒适设施

  • 熨斗
  • 可开式窗户
  • 夜床服务

电子设施

  • 110/120 伏交流电
  • 220/240 伏交流电

客房服务

  • 自动唤醒电话
  • 接线员唤醒电话
  • 迎宾礼物

空调控温

  • 空调
  • 制冷空调系统

工作区域

  • 办公桌
查看空房情况

套房

总统套房，设有 2 间卧室，附带休闲区使用权

张照片中的 张 - 总统套房，设有 2 间卧室，附带休闲区使用权

The Presidential Suite consists of a bedroom and living room offering highend technology and luxury to ensure upmost comfort. Option to interconnect to adjacent Executive Rooms and close off corridor to guarantee privacy and security.

  • 景色:

    拥历史景观

最多人数
3
面积
从 116 m² / 1248 sq ft

床上用品

特大床 x1

客房内可视要求提供儿童加床

客房内可视要求提供成人加床

根据要求提供婴儿床

餐饮

餐饮设施

  • 瓶装水
  • 咖啡器具
  • 咖啡/茶器具
  • 供应免费软饮的迷你酒吧
  • 免费客房内矿泉水

浴室

浴室设施

  • 设有轮椅通道的浴室
  • 浴室提供吹风机
  • 化妆镜/放大镜
  • 浴室内提供电话

媒体和技术

网络设施

  • 客房内提供数据端口
  • 高速网络
  • RJ 45 插座
  • 客房内的无线网络

电话设施

  • 直拨电话

电视设施

  • 卫星/有线彩电

服务和设施

便捷设施和安全保障

  • 客房内烟雾报警器
  • 客房装有无弹簧锁闩
  • 客房内提供应急信息
  • 插卡式门锁
  • 客房内提供保险箱
  • 安全窥视孔
  • 客房内装有烟雾报警器
  • 客房内装有自动喷水灭火系统

舒适设施

  • 熨斗
  • 可开式窗户
  • 夜床服务

电子设施

  • 110/120 伏交流电
  • 220/240 伏交流电

客房服务

  • 自动唤醒电话
  • 接线员唤醒电话
  • 迎宾礼物

空调控温

  • 空调
  • 制冷空调系统

工作区域

  • 办公桌
查看空房情况

酒店位置

河内美爵酒店

9 Cat Linh, O Cho Dua Ward
10000 河内
越南

GPS:21.027828, 105.833532

电话
传真 +84 24 3244 4747

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
  • HAN 额外收费
  • NOI BAI 额外收费

无障碍环境

可供轮椅出入的酒店

In hotel

酒店信息

  • 181 间客房
  • 1 间残疾人士客房
  • 12 间家庭客房
  • 78 间相通客房
  • 181 间禁烟客房
  • 16 多个楼层

酒店使用的语言

  • 英语
  • 法语
  • 印度尼西亚语
  • 日语
  • 韩语
  • 普通话

针对行动不便人士提供的设施

100% 无烟酒店

洗衣/洗烫服务

  • 干洗/熨衣

无线网络

  • 高速无线网络
  • 酒店提供无线网络
  • 公共区域提供无线网络

空调

  • 空调

接待处提供保险箱

  • 接待处提供保险箱

礼宾服务

  • 礼宾服务

行李员

  • 行李员

货币兑换

  • 货币兑换

宠物

不允许携带宠物

Catering

3 餐厅

2 酒吧

客房服务

  • 冷餐
  • 热菜

早餐

  • 自助早餐

商务

6 会议室

商务中心

  • 商务中心提供工作人员支持服务

护理

Glass-walled pool

  • 外部
  • 酒店内
  • 室内停车场
  • 公共

CÁT VỊ - Signature Restaurant

张照片中的 张 - CÁT VỊ - Signature Restaurant

Our signature restaurant praises up the Asian gastronomy, offering the Vietnamese soul food and Asian fusion dishes, for the ones who loves food from garden to table. All the ingredients are carefully handpicked by our talented chefs.

厨房类型
地区
容量
70
可访问性
无障碍服务
9 Cat Linh, O Cho Dua Ward, 10000 河内, 越南
电话 +84 24 3211 5757

其他信息

效益

  • 空调
  • 轮椅通道
  • 免费无线网络 (WiFi)
  • 可提供婴儿安全座椅
  • 无烟区
  • 建议提前预订
  • 绝美风景
  • 主题派对和动画

付款方式

  • 现金
  • 信用卡
  • 其他

Our signature restaurant praises up the Asian gastronomy, offering the Vietnamese soul food and Asian fusion dishes, for the ones who loves food from garden to table. All the ingredients are carefully handpicked by our talented chefs.

Indulge yourself in the authentic yet intimate Executive Lounge while experience our exclusive service from private check-in and out, breakfast buffet to evening cocktails and canapés.

LOBBY LOUNGE

张照片中的 张 - LOBBY LOUNGE

大堂休闲区是您与朋友和业务伙伴聚会的理想场所。

酒吧类型
大堂酒吧
容量
55
可访问性
无障碍服务
菜单 PDF
电话 +84 24 3211 5757

其他信息

效益

  • 空调
  • 免费无线网络 (WiFi)
  • 轮椅通道
  • 吸烟区
  • 音乐娱乐

大堂休闲区是您与朋友和业务伙伴聚会的理想场所。

Attached to the rooftop bar and decorated with a beautiful coin-inspired motif, guests to the hotel can enjoy a cocktail in the heat of summer while relishing in a stunning view of the city. A relaxing area surrounded by lush greenery surrounds the pool.

水疗中心提供传统的越南按摩服务和各种护理服务，例如反射疗法。还提供蒸汽浴室和浴桶式浴缸。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  790 评论

客户意见评级 3.5/5

Lin L. 情侣住宿 - 所有已确认评论

Dear Mr. L., Thank you very much for your thoughtful and detailed feedback. We are delighted to hear that your overall experience was positive, and that you found our hotel well-located, with rooms featuring unique designs and furnishings that reflect local culture, as well as varied and delicious dining options. We sincerely apologize that your initial check-in experience did not meet the high standards you expect from Accor brands such as Grand Mercure Hanoi . Please be assured that we take your comments very seriously and will share them with our front office and concierge teams for immediate review and improvement. We are pleased to hear that your experience during the subsequent days was much more comfortable and reflected the proactive service and high standards typical of the Accor group. Your feedback is invaluable in helping us ensure a consistently excellent experience for all our guests from arrival to departure. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back again soon. Best regards, Le Minh Thu Guest Experience Manager

客户意见评级 4.5/5

Wenzhe D. 商务住宿 - 所有已确认评论

Dear Mr. D., Thank you very much for your kind feedback. We are delighted to hear that you appreciated the attentive service at the front desk and enjoyed the extensive breakfast selection. Your words mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon. Best regards, Le Minh Thu Guest Experience Manager

客户意见评级 5.0/5

Yangyang Z. 朋友住宿 - 所有已确认评论

Dear Mr. Z., Thank you very much for your kind feedback. We are delighted to know that you enjoyed our facilities and hotel location and that our concierge team provided friendly service during your stay. Your appreciation means a great deal to us, and we will be sure to share your comments with the team. We truly look forward to welcoming you back again soon. Best regards, Le Minh Thu Guest Experience Manager

客户意见评级 4.5/5

Yan M. 单人住宿 - 所有已确认评论

Dear Mr. M., Thank you very much for sharing your wonderful experience with us. We are delighted to hear that our team’s assistance, the welcome drink at check-in, and the overall service helped make your stay so pleasant. It is also great to know that the room matched your expectations, was spacious, and that you enjoyed the excellent room service and breakfast in the executive lounge. Your kind words truly mean a lot to our team. We sincerely look forward to welcoming you back again for another fantastic stay. Best regards, Le Minh Thu Guest Experience Manager

客户意见评级 4.5/5

Fei Y. 情侣住宿 - 所有已确认评论

Dear Mr. L., Thank you very much for your thoughtful and detailed feedback. We are delighted to hear that your overall experience was positive, and that you found our hotel well-located, with rooms featuring unique designs and furnishings that reflect local culture, as well as varied and delicious dining options. We sincerely apologize that your initial check-in experience did not meet the high standards you expect from Accor brands such as Grand Mercure Hanoi . Please be assured that we take your comments very seriously and will share them with our front office and concierge teams for immediate review and improvement. We are pleased to hear that your experience during the subsequent days was much more comfortable and reflected the proactive service and high standards typical of the Accor group. Your feedback is invaluable in helping us ensure a consistently excellent experience for all our guests from arrival to departure. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back again soon. Best regards, Le Minh Thu Guest Experience Manager

客户意见评级 4.5/5

Wenzhe D. 商务住宿 - 所有已确认评论

前台服务周到 ，早餐丰富。

Dear Mr. D., Thank you very much for your kind feedback. We are delighted to hear that you appreciated the attentive service at the front desk and enjoyed the extensive breakfast selection. Your words mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon. Best regards, Le Minh Thu Guest Experience Manager

客户意见评级 5.0/5

Yangyang Z. 朋友住宿 - 所有已确认评论

一流的设施留下了深刻印象，concierge was very friendly

Dear Mr. Z., Thank you very much for your kind feedback. We are delighted to know that you enjoyed our facilities and hotel location and that our concierge team provided friendly service during your stay. Your appreciation means a great deal to us, and we will be sure to share your comments with the team. We truly look forward to welcoming you back again soon. Best regards, Le Minh Thu Guest Experience Manager

客户意见评级 4.5/5

Yan M. 单人住宿 - 所有已确认评论

门童主动开门提行李，办理入住时有迎宾饮料，体验很好，客房和图片上一致，空间适宜，客房服务也很到位，早餐在行政酒廊，很安静，装修很有风情。整体入住体验很棒。

Dear Mr. M., Thank you very much for sharing your wonderful experience with us. We are delighted to hear that our team’s assistance, the welcome drink at check-in, and the overall service helped make your stay so pleasant. It is also great to know that the room matched your expectations, was spacious, and that you enjoyed the excellent room service and breakfast in the executive lounge. Your kind words truly mean a lot to our team. We sincerely look forward to welcoming you back again for another fantastic stay. Best regards, Le Minh Thu Guest Experience Manager

客户意见评级 4.5/5

Fei Y. 情侣住宿 - 所有已确认评论

非常棒，尤其每天送了小鲜花，很有情调。其他一切都很棒，楼顶bar、泳池，24小时健身房，还有停车场挺大，停车很方便。很满意，下次来河内还会入住。而且整个酒店香香的，服务也很好。很满意的。

客户意见评级 2.5/5

Hao C. 朋友住宿 - 所有已确认评论

位置一般，服务非常热情，但是我们入住的916房间霉味很大！不符合这个档次酒店的情况

客户意见评级 2.5/5

Hong Z. 朋友住宿 - 所有已确认评论

地理位置是挺好的，出行也比较方便，但酒店自身的房间真的太小了，比起我在万豪的钛金会员，这房间差的不是一星半点，最主要的是，有一点点异味，将就凑合吧，毕竟是在河内。

客户意见评级 1.5/5

Donglai Z. 家庭住宿 - 所有已确认评论

据说是雅高集团在越南最新的一家酒店，地址位置非常好，就在文庙边上。可能就是因为太新了，员工培训不行，在酒店餐厅吃饭时，服务员咨询服务应对一般，味道尚可，有雅高卡可以打折。最大的问题是礼宾部员工，我们早上退房后把行李寄存在礼宾部，然后他们在没有检查小票的情况下就把我们的行李送上了另外一辆来拿行李的出租车，等我们游玩回来准备拿行李去机场的时候发现行李丢失了！虽然后来通过查监控，在我们飞机起飞前找回了行李，但是也非常惊险，差点整个行程都泡汤了！非常不满意！

客户意见评级 4.5/5

Dian W. 商务住宿 - 所有已确认评论

早餐也很好吃，很有当地特色

Dear Mr. W. Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our breakfast, especially the dishes with local Vietnamese flavors. Our culinary team is continuously working to showcase authentic local cuisine, and your compliment is a great encouragement to them. We look forward to welcoming you back for many more enjoyable mornings at Grand Mercure Hanoi. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

客户意见评级 4.5/5

Leilei G. 商务住宿 - 所有已确认评论

中文体验一般

Dear Leilei G., Thank you for choosing Grand Mercure Hanoi and for sharing your feedback with us. We are pleased to hear that you found your stay good overall. However, we regret that your experience, especially regarding the Chinese aspects, was only average. Please be assured that we take your comments seriously, and we continuously strive to improve our services to provide a more authentic and enjoyable experience for all our guests. We hope to have the opportunity to welcome you again soon and exceed your expectations. Kind regards, Nguyễn Thế Quang Front Office Manager Grand Mercure Hanoi

位置好 房间新

客户意见评级 5.0/5

Mengjie D. 朋友住宿 - 所有已确认评论

比较喜欢较新的酒店，酒店位置也不错，在领事馆区域，去哪里都方便。

Dear Ms. Mengjie D., Thank you for taking the time to share your feedback about your stay with us. We appreciate your preference for newer hotels with convenient locations, and we\'re glad to be situated near the consulate for your ease of travel. Regarding the breakfast noodles, we apologize sincerely for the disappointing experience. We take all feedback seriously and will immediately address the issues you\'ve raised. The quality of our food is paramount, and we will review our suppliers and cooking procedures to ensure that our dishes meet the high standards our guests expect. Specifically, we will investigate the source of the beef and the preparation method to eliminate any off-odors and improve the taste of the soup. Your feedback is invaluable in helping us improve, and we hope you will give us another chance to serve you better in the future. If there\'s anything else we can do to enhance your stay or if you have any further suggestions, please don\'t hesitate to let us know. Thank you again for your feedback. Nguyen The Quang Front Office Manager

位置好，视野赞，设计精美

客户意见评级 5.0/5

800lea 家庭住宿 - 所有已确认评论

很不错的酒店，设计精美时尚，地理位置在老城区，也很方便，楼顶的泳池的景观也很不错，居高望远

Dear 800lea, Thank you for your wonderful review! We’re delighted to hear that you enjoyed our hotel’s design, style, and prime location in the heart of the old town. It’s also great to know that you loved the breathtaking views from our rooftop swimming pool. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another memorable stay in the future! Best regards, Hannah Phan Guest Experience Manager

住宿愉快

客户意见评级 5.0/5

Sindy 朋友住宿 - 所有已确认评论

乾淨舒適，早餐美味，新穎的飯店

Dear Mr. Hsin Yi W., Thank you for your kind words and great review of the Grand Mercure Hanoi. We are so pleased to hear that you had such a positive experience with our hotel facilities and service. At Grand Mercure Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon. Best regards, Hannah Phan Guest Experience Manager

酒店干净卫生，设计风格好

客户意见评级 4.5/5

Minru L. 情侣住宿 - 所有已确认评论

感受不错，hui zai ci ru zhu

Dear Ms. Minru L., Thank you for your feedback! We’re glad you enjoyed the design of the hotel. We appreciate your suggestions about vacuuming and the bathroom drain, and we’ll work to improve these areas for a more comfortable stay. Hope to welcome you back soon! Best regards, Hannah Phan Guest Experience Manager

客户意见评级 0.5/5

匿名 朋友住宿 - 所有已确认评论

浴袍上面有污渍

Dear Mr. Yubo G., Thank you for taking the time to tell us about your experience during your stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hannah Phan Guest Experience Manager

其他网络用户评价我们的酒店

  • 302 评论 8.8/10 位置
  • 575 评论 9/10 房间
  • 761 评论 9.2/10 服务
  • 6 评论 8.6/10 上网
  • 363 评论 9.4/10 设施
  • 286 评论 9.5/10 氛围
  • 213 评论 8.9/10 早餐
  • 201 评论 8.3/10 清洁度

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