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河内铂尔曼酒店 5 星

客户意见评级 4.2/5 4,133 评论

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河内铂尔曼酒店
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酒店其他优惠

  • 走出酒店,瞬间步入河内繁华的商务区

  • 在全新的健身休闲区和网球场锻炼身体。

  • 在酒店里可随时随地畅连免费无线网络

  • 早晨 6 点前退房的客人可享受免费"提神"咖啡

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

河内铂尔曼酒店

40 Cat Linh Str
Entrance 61 Giang Vo Str.
10000 河内
越南

电话: +842437330688

传真: (+84)24/37330888

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • 乘飞机

    NOI BAI INTL 达到 26.7公里 / 16.59 英里

  • 乘火车

    HN RAILWAY STATION 达到 2.5公里 / 1.55 英里

GPS :21.029786, 105.828575

酒店服务

LA CHEMINÉE

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 游泳池
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 1 餐厅
  • 1 酒吧
  • 早餐
    • 随时提供快餐 额外收费
    • 点菜早餐 额外收费
    • 自助餐 额外收费
    • 客房服务 额外收费
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 10 会议室
  • 商务中心
    • 商务中心提供工作人员支持服务
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 242 间客房
    • 0 间残疾人士客房
    • 0 间家庭客房
    • 34 间相通客房
    • 242 间禁烟客房
    • 14 多个楼层
  • 酒店使用的语言
    • 英语
    • 越南语
    • 韩语
  • 休息室
    • 等候区或休闲区
    • 行政酒廊
  • 洗衣/代客泊车服务
    • 干洗/熨衣
    • 自助洗衣店
  • 无限网络
    • 高速传输线
    • 公共区域提供无线网络
    • 高速无线网络
    • 酒店提供无线网络
    • 高速网络
  • 空调
    • 空调
  • 100% 无烟酒店
  • 入住/退房设施
    • 快捷退房
    • 快捷入住
  • 行李寄存
    • 行李寄存
  • 行李员
    • 行李员
  • 礼宾服务
    • 礼宾服务
  • 豪华轿车
    • 豪华轿车
  • 提供办公桌设施
    • 桌面插头和转换插座
    • 擦鞋机
  • 接待处提供保险箱
    • 接待处提供保险箱
  • 货币兑换
    • 货币兑换
入住酒店
  • Pullman Hanoi Hotel
    • 酒店内
    • 105 多个停车位
    • 公共
护理
  • Outdoor swimming pool
    • 外部
  • Fit Lounge
    • 酒店内
精品店/购物
  • 美容院
家庭
  • 儿童服务
    • 卡通电视频道
    • 游乐园

我们的客房

您的会议和活动

我们的会议室

  • 会议室数量:10

  • 最大面积:639 平方米

  • 最大容量:1000 个人

  • 最大宴会容量:470 个人

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河内铂尔曼酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.2/5

4,133 评论

TripAdvisor 评级 4.0/5

982 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Comfortable stay

Tripadvisor 评级 5.0/5

Juok_77 Business - 20/04/2021 经 TripAdvisor 认证的评论

With limited manpower, all team tried their best to accommodate all guests. Breakfast buffet, they remembered my coffee type, clean up quickly etc. Also nice welcome card and clean room, nice service for me (I went to gym about 11pm and couldn't turn on light and called hotel, staff came up and help me out immediately with big smile). Also room service team were friendly and I was happy with all service!

Dear Juok_77, Many thanks for your great review of Pullman Hanoi on Tripadvisor. We are proud to know that our hospitality could meet your expectation even during the difficult time. I will share your nice comments with the whole team and I am sure they will be delighted with your compliments. Once again, thank you for your feedback and we hope to see you again very soon. Kind regards, Nguyen Thi Thanh Binh Front Office Manager

A pleasant stay under Covid circumstance

Tripadvisor 评级 5.0/5

QNgNg Business - 04/11/2020 经 TripAdvisor 认证的评论

The team was listening to my previous feedback and did a lot better to satisfy the returning guest. Upgrade was generous and the evening canapé in the best of Accor in Hanoi. Hope to receive the same nice treatment for my new next stay.

Dear ngocn962, Thank you very much for taking the time to write this fantastic review. We are thrilled to know that you really had a great experience in Pullman Hanoi and enjoyed the generous upgrade. We are glad that you were impressed with the canapes with serve for our executive guest. Thank you for recommending us to others and we look forward to welcoming you again for another memorable experience. Yours Faithfully Vincent OLIVIER Resident Manager

Comfortable stay with 5-star facilities

Tripadvisor 评级 5.0/5

thaovuxuan Business - 05/10/2020 经 TripAdvisor 认证的评论

Not so far from Sword Lake, good room facilities, good services, comfortable & clean bed, quiet at night so easy to sleep. I like their online check in which helps make it fast at the reception. Will be back to this hotel in future.

Dear Thaovuxuan, Thank you so much for taking the time to write such a great review. It's great to know that the location of the hotel is convenient for you to travel around and you liked our hotel room, service and all facilities especially our online check in which help for a fast hotel check in. We are all looking forward to welcoming you back to Pullman Hanoi soon. Yours Faithfully Vincent Olivier Resident Manager

Great hospitality in difficult times

Tripadvisor 评级 4.0/5

RePhoenix Business - 21/07/2020 经 TripAdvisor 认证的评论

Despite the Executive Lounge being closed during my last stay because of the consequences of Covid-19, Resident Manager Vincent Olivier and his team are still showing the same enthusiasm and hospitality that I have always been used to at the Pullman Hanoi. The Executive Lounge personnel are now familiar, friendly faces on the lobby front desk, and the restaurant staff for breakfast were wonderful. Congratulations to all at the hotel for performing so well in uncertain, difficult conditions.

Dear Rephoenix, Thank you for choosing to stay with us again and thank you for your feedback regarding your recent stay at Pullman Hanoi. It's a pleasure to know that you had a great stay with us and that my team shows the same enthusiasm as always even during this special time. My team is glad to read your comments, it make them feel even more motivated to provide a great customer service. We hope to see you soon again on your next visit to Hanoi Yours Faithfully Vincent OLIVIER Resident Manager

Excellent Pullman in Hanoi

Tripadvisor 评级 5.0/5

wizz1410 26/02/2020 经 TripAdvisor 认证的评论

This is a really good hotel in Hanoi. Not in the old quarter but a shorty cheap Grab ride there. All the staff at the Executive Lounge were very attentive and resolved a couple of room problems very quickly. Restaurants provided a large scope of dishes that would suit anyone and at a reasonable price.overall a very good Hotel with great staff.

Dear wizz1410, Thank you for taking the time to leave your lovely feedback about your recent visit at the Pullman Hanoi. It’s a pleasure to read that you loved and enjoyed our executive lounge and that our team were very attentive and resolved quickly some issues. Thank you for highlighting our La Cheminee Restaurant breakfast buffet which is very popular amongst our guest. Thank you for your ongoing support to Pullman Hanoi and for taking the time to share your comments via TripAdvisor. We look forward to welcoming you back again soon. Yours Faithfully Vincent OLIVIER Resident Manager

Short busniess trip stay

Tripadvisor 评级 5.0/5

HKBusinessTraveller Business - 19/01/2020 经 TripAdvisor 认证的评论

Repeat stay at Pullman Hanoi. On of the go to hotels in Hanoi. Ladies at the executive lounge are very friendly and helpful. Good location - but maybe not the absolutely best if you visit as tourist and want to walk around in old town. Great gym - one of the best hotel gyms in Hanoi.

Dear HKBusinessTraveller, Thank you for choosing to stay with us and thank you for your feedback regarding your recent stay at Pullman Hanoi. It's a pleasure to know that you had a great time with us and that our team at the executive lounge made your stay memorable. Thank you for highlighting their friendliness. Also, we are very happy to know that your recommend our gym center which you find one of the best in Hanoi. We look forward to welcoming you back soon. Best Regards Vincent OLIVIER Resident Manager

A bit disappointing

Tripadvisor 评级 3.0/5

G2204JRpauloa Family - 04/01/2020 经 TripAdvisor 认证的评论

I’ve stayed at other Pullman hotels before (in Saigon and a few others in Brazil) and was expecting to see something as good as those in Hanoi.That didn’t happen. Everything from the check in experience to the check out disappointed. At the restaurant the staff barely spoke any English. Rooms need some improvement. Location is not great.

Dear G2204JRpauloa, Thank you for taking the time to share your experience. We have noted your comments regarding the restaurant and the room condition.We will definitely try to find solutions in order to make sure future customer have a better experience. Thank you again for your feedback, we hope that you will give us another opportunity to better serve you in the future. Best Regards Vincent OLIVIER Resident Manager

满意干净舒适

客户意见评级 4.5/5

李. 商务住宿 - 30/12/2019 所有已确认评论

枕头和床很舒服,服务态度很好!

尊敬的 李.: 感谢惠赐有关下榻 Pullman Hanoi 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…
客户意见评级 5.0/5

張. 情侣住宿 - 25/12/2019 所有已确认评论

舒服, 誠信 東西掉了,還能找回, 很開心

尊敬的 張., 感谢惠赐有关下榻 Pullman Hanoi 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

非常一般

客户意见评级 3.0/5

金. 商务住宿 - 20/12/2019 所有已确认评论

没有感受到作为会员的任何待遇。

尊敬的 Xiaofeng J., 十分感谢您花时间告诉我们有关您在 Pullman Hanoi 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager Pullman Hanoi Hotel H7…

A Disappointment

Tripadvisor 评级 3.0/5

Peter H Couples - 20/12/2019 经 TripAdvisor 认证的评论

Normally love Pullman hotels, but this one was a disappointment. When we arrived late evening we were given our voucher for a welcome drink that was valid for that evening only we were told. We arrived at 10.30 and the bar shut at 11.00. No time to use even if we wanted to after unpacking. The temperature in the room was 26 degrees. Tried to get the air conditioning to coolness but whatever we tried temperature remained between 26 and 28. It was like trying to sleep in a sauna. We were out early next day and when back asked how we could cool the room and we're told all rooms were set to that temperature as some guests felt cold. We were offered a room change but the hassle was too much given we were told other room was likely to be the same issue. So we had 3 nights as sleep in over hot airless room with condensation running down the windows. A few other things we noted were: toilet flush broken and loose and did not always work properly; bar and restaurant so cold you needed winter clothes if you wanted to sit for any time; smoking areas at the front lacked adequate ashtrays meaning people throwing cigarette ends on floor (front of hotel not looking so impressive); broken chairs in the smoking areas; staff not that friendly or helpful (noone have us feedback when we complained about the heating a second time); last morning we had breakfast in our room as we had an early pick up - why did we get 2 half full cups of cold coffee? It was a shame as location of hotel is good and one can walk about 20 minutes to old quarter, etc. Also we thought food was good in the restaurant even though one needed to wear a jumper to keep warm while eating. Hotel really needs a change in management if it is to call itself a Pullman hotel.

Dear Peter H, Thank you for the review and for sharing your experience with other travelers on TripAdvisor. Please accept my sincere apology for the shortfall of service and issues you experience during your stay. As I seriously take our guest’ feedback concerning the quality of service and product, I investigate further properly with the team. We reviewed your detailed feedback and already implemented some actions and improvements to avoid future guest disappointments. We hope you will give us another chance. Please contact me direct on h7579-om@accor.com and I will ensure your stay is this time stress-free. Yours Faithfully Vincent OLIVIER Resident Manager

not a five star hotel

Tripadvisor 评级 3.0/5

axelkohlmetz Business - 24/11/2019 经 TripAdvisor 认证的评论

It looks impressive but the rooms are sparsely furnished and decorated, the lights are cheap and keep the rooms dark, check in was slow and inaccurate - i pre-paid and still was asked to pa once again

Dear axelkohlmetz, Thank you for taking the time to post your review and sharing your experience with us. I was surprise and disappointed to read your comments about your check in experience and have shared it with my team to investigate the matter and to improve where necessary. I also take note of your feedback about your room condition for the upcoming guest room renovation. Thank you again for your feedback, we hope that you will give us another chance to better serve you in the future. Yours Faithfully Vincent OLIVIER Resident Manager

Great hotel close to old town and airport

Tripadvisor 评级 4.0/5

miba2015 Business - 03/11/2019 经 TripAdvisor 认证的评论

The hotel is great, liked the breakfast and resto options, good pool for a refreshing swim. Easy access to airport and old town. There is also a nice coffee shop just in front of hotel for bahn me and iced coffee

Dear miba2015, Thank you very much for taking the time to provide this kind review on TripAdvisor. We are pleased to know that you had a great time with us and that you really enjoyed our different outlets like the restaurant, breakfast, pool. Thank you for highlighting our hotel location with easy access to airport and the old town. Once again, thank you for recommending our hotel. We hope to have the pleasure to welcome you again shortly. Best Regards Vincent OLIVIER Resident Manager

Great hotel

Tripadvisor 评级 5.0/5

60darrenp Couples - 15/10/2019 经 TripAdvisor 认证的评论

Hotel is in a good location, rooms are great and executive club was sound. Restaurant was good with great staff. Loved breakfast in the lounge. Found the concierge/ porters to be the most helpful and friendly encountered

Dear 60darrenp, Thank you very much for your kind review. We are glad to know that you had a great stay with us and the service we provided met your satisfaction and expectation. Your feedback will encourage our team to continue their efforts. Our breakfast is very popular among our guest, thank you to highlight the executive lounge buffet which is reserved to our most valued customers. We sincerely hope we will have the opportunity to welcome you back again soon. Best Regards Vincent OLIVIER Resident Manager

Good hotel in Hanoi

Tripadvisor 评级 5.0/5

Politech85 Couples - 02/10/2019 经 TripAdvisor 认证的评论

Pullman Hanoi is good hotel! In comparison with Pullman Saigon, the breakfast here is worse. Almost all food is european (no vietnamese noodles, no fish, no seafood). But the executive lounge is perfect! Thank you for everybody, who serves there.

Dear Politech85, Thank you so much for taking the time to share your feedback and for choosing to stay with us in Pullman Hanoi hotel. I'm please to read that our executive lounge was perfect for your taste. However I took note of your feedback about our breakfast food selection, we will look into it for future improvements. We look forward to your next visit in Hanoi. Kind Regards Vincent OLIVIER Resident Manager

Business trip in Hanoi

Tripadvisor 评级 3.0/5

Travel_Fitness_Glam Business - 20/09/2019 经 TripAdvisor 认证的评论

The location of the Pullman is it's biggest negative. It's not near the old quarters where most touristy sites are located. But the hotel makes it up by providing free shuttles to the old quarters. The property itself is old and tired. The service level is alright but can be improved to be considered a true 5 stars property.

Dear Travel_Fit, First of all, we thank you for having chosen Pullman Hanoi for your recent stay. It was a pleasure to have you with us. We are very sorry to read that our hotel location is not convenient for you. As you might not be aware that Pullman Hanoi is located near the Ho Chi Minh complex and to the Temple of Literature is in walking distance. There are also many shops and restaurants nearby which our guests find it convenient. I have to apologize for our shortfall in providing information to you during the time you stayed with us. In regards to your comments about the old property and the service level that need to be improved. Thanks to your constructive comments, we will keep working on the areas of improvement you mentioned. Please accept our sincere apologies for any inconveniences caused to you. Once again, we thank you for taking the time to share your experience. We do hope to have other opportunities to welcoming you back to Pullman Hanoi in the future. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager h7579-gm3@accor.com

乾淨

客户意见评级 5.0/5

Jackie S. 商务住宿 - 29/08/2019 所有已确认评论

睡的感覺好棒

尊敬的 Weihao s.: 感谢惠赐有关下榻 Pullman Hanoi 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Lovely hotel and friendly staff

Tripadvisor 评级 4.0/5

d2jlr Couples - 10/07/2019 经 TripAdvisor 认证的评论

Spent our first 5 days in Hanoi at the Pullman. After small hiccup with room we enjoyed our time in a lovely suite on 11th floor with excellent views over Hanoi. The area around the pool could do with some work, missing brollys etc but in general it was a nice relaxing area even with the hustle and bustle of the streets below. The restaurant is a bit hit or miss depending on chef serving you as was either really good or....not! The Exec Lounge is served by the excellent Ha who really made for a great ambassador for Pullman and made for a pleasant stay.

Dear d2jlr, Thank you for staying with us and for sharing your review. We are glad to read that you enjoyed our suite room and the customer service of our executive lounge. Thank you very much for highlighting Ms Ha, she will be very proud to see her name on Trip advisor. We have well noted your feedback about the pool and the restaurant service for future improvements. Please visit us again soon! Yours Faithfully Vincent OLIVIER Resident Manager

幾好

客户意见评级 4.0/5

匿名 商务住宿 - 04/07/2019 所有已确认评论

大至上舒服,如果多點露天喝咖啡位置,有一個室內雪茄酒吧就好

尊敬的 H.: 感谢惠赐有关下榻 Pullman Hanoi 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Fantastic seaview and good value

Tripadvisor 评级 4.0/5

AliceC3826 Couples - 06/06/2019 经 TripAdvisor 认证的评论

We have a wonderful time stayed in Pullman Hanoi Hotel. They helped us upgrade our room in top floor. We have a fantastic Seaview. The staff very friendly and very helpful. We will recommend all my colleague to stayZed this hotel. Thanks a lot.

Dear AliceC3826, Thank you very much for your lovely review. It's great to know that you had a wonderful time in Pullman Hanoi. My team is heart warmed to read your comments about their customer service, Thank you. It's a pleasure to read that you recommend our hotel to all your colleagues. We look forward to welcome you back soon. Best Regards Vincent OLIVIER Resident Manager

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