Dear Mrs. M., Thank you very much for taking the time to share your experience with us. We are pleased to hear that you found your stay comfortable overall. However, we sincerely apologize for the inconvenience caused regarding your perfume and, in particular, for the delay in processing your reimbursement. As communicated to you previously via email, we would like to confirm that the reimbursement process has already been initiated. We fully understand your concern given the time that has passed since your departure, and we sincerely regret any inconvenience or frustration this delay may have caused. We truly appreciate your patience and understanding, and we hope this matter will be resolved very shortly. Thank you once again for your trust, and we hope to have the pleasure of welcoming you back to SLS Barcelona and providing you with a fully satisfactory experience. Warm regards, The Quality Team

Dear Mrs. s., Thank you very much for taking the time to share your detailed feedback with us. We sincerely regret that, on this occasion, your experience did not fully meet your expectations. Regarding the security deposit and access to our pools, we are sorry that the information provided did not meet your expectations and that these arrangements left you with a negative impression. We appreciate your feedback, as clear and transparent communication regarding our services and conditions is essential. We also appreciate your comments regarding breakfast, particularly concerning the presentation and handling of the fried eggs. Your feedback will be shared with our Food & Beverage team for their review. We are especially sorry to hear about your experience at Coral. The difficulties you encountered when placing your order, the waiting time, and the issue regarding the change are certainly not reflective of the level of service we strive to provide. All of your comments have been shared with the relevant teams for further review and follow-up. We truly appreciate you taking the time to provide such detailed feedback, as it helps us identify areas where we can continue to improve. It is particularly disappointing to hear that, after your third visit, you now feel this may be your last. We sincerely hope to have the opportunity to regain your trust and demonstrate that we remain fully committed to providing the experience and level of service our guests expect from SLS Barcelona. Warm regards, The Quality Team

Dear Mr. V., Thank you very much for sharing your experience. We are delighted to hear that you enjoyed your room, our service and, especially, the friendliness and attentiveness of our team. It is also wonderful to know that you enjoyed our pool bar and restaurant as well as our breakfast. We will certainly share your kind words with the member of our reception team you mentioned, who will be very pleased to receive your recognition. We are sorry, however, that some aspects regarding access to and the management of our rooftop pools did not fully meet your expectations. We sincerely appreciate your feedback, as it helps us review our services and continue improving our guests’ experience. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay. Warm regards, The Quality Team

Dear Mrs. b., Thank you for sharing your experience and for taking the time to provide such detailed feedback about the different aspects that affected your stay. We sincerely regret that your experience did not meet your expectations, especially as a returning guest who has trusted us on several occasions. We would particularly like to clarify the comment regarding the air conditioning. It is not manually switched off at 12:00 p.m. for check-out. Our rooms are equipped with an intelligent automation system which, for energy efficiency purposes, may switch off certain functions when no movement or activity is detected in the room for a certain period of time. We cannot confirm that this was specifically what happened during your stay, but it is a possibility that could explain the situation. In any case, we are sorry for the discomfort this may have caused, and we take your comments very seriously, particularly considering your personal circumstances. We are also sorry that the service you received from some members of our team was not perceived as warm and welcoming. This does not reflect the level of hospitality we strive to provide. We have also taken note of your comments regarding vegetarian options, our menu, the coffee and juice service, and the response times for Room Service and luggage assistance. We appreciate that, despite your experience, you highlighted the hotel's beautiful location and property. Your feedback will be shared with the relevant teams as we continue working on the areas where improvements are needed. We sincerely hope to have the opportunity to regain your trust and provide you, as a returning guest, with the experience you deserve in the future. Warm regards, The Quality Team

Dear Mr. M., Thank you very much for your rating and for sharing your experience with us. We are delighted to hear that you appreciated the cleanliness, location, the comfort of your room and our breakfast offering. Thank you again for your feedback. We hope to have the pleasure of welcoming you back to SLS Barcelona very soon. Warm regards, The Quality Team

Dear Mr. O., Thank you very much for your excellent rating and for sharing your experience with us. We are delighted to hear that you enjoyed a comfortable stay and impeccable service. It is especially rewarding to know that you found our team welcoming, friendly and respectful, and that the comfort of the hotel met your expectations. We will be sure to share your kind words with the entire team, as your recognition is a wonderful motivation to continue delivering exceptional service. We hope to have the pleasure of welcoming you back to SLS Barcelona very soon. Warm regards, The Quality Team

Dear Mr. c., Thank you very much for your rating and for sharing such detailed feedback about your second stay at SLS Barcelona. We are especially pleased to hear that you appreciated the special attention provided for your wedding anniversary, as well as our beautiful rooms, generous breakfast and the kindness of our team. We hope it helped make your celebration a memorable one. On the other hand, we are sorry that certain aspects of your experience did not fully meet your expectations. We take note of your comments regarding service times, communication in French, as well as the housekeeping and bathroom amenities, as attention to detail is essential to us. Regarding access to the rooftop and the conditions of use of certain facilities, we are sorry that our current policies and the access model did not meet your expectations. We understand your perspective, particularly as a returning guest, and sincerely appreciate you taking the time to share your feedback. We will pass your comments on to the relevant teams for their consideration. Thank you once again for recommending our hotel and for choosing SLS Barcelona for such a special occasion. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable experience. Warm regards, The Quality Team

Dear Mrs. B., Thank you very much for your rating and for sharing your feedback with us. We are pleased to hear that you had an enjoyable stay at SLS Barcelona. At the same time, we are sorry that the availability of sun loungers did not meet your expectations. We understand that being able to comfortably enjoy our pool area is an important part of the experience, especially during the busier summer months. We truly appreciate your feedback and will share your comments with the relevant team as we continue to look for ways to improve our guests’ experience. We hope to have the pleasure of welcoming you back to SLS Barcelona very soon. Warm regards, The Quality Team

Dear Mrs. G., Thank you so much for your wonderful 10/10 rating and for sharing such a lovely memory with us. We are delighted to hear that everything was perfect and that our team helped make your husband’s birthday such a special celebration. It is a true pleasure for us to be part of these important moments and to ensure our guests feel genuinely cared for and welcomed. We are thrilled that you enjoyed your family stay and truly appreciate your heartfelt recommendation. We look forward to welcoming you and your family back to SLS Barcelona very soon for many more special moments together. Warm regards, The Quality Team

Dear Mr. B., Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your stay did not meet your expectations. We appreciate your comments regarding the laundry service and the delays you experienced when collecting your belongings. We sincerely apologise for the inconvenience this caused, especially considering the impact it could have had on your travel plans. Regarding the upgrade mentioned at check-out, we regret that the information provided was unclear and left you with the impression that the benefit was not genuine. We will review how these benefits and their value are communicated to our guests to ensure greater transparency. We are also sorry that you felt a lack of professionalism from our team. This is certainly not the level of service we aim to provide, and we take your comments seriously. We fully understand your disappointment and regret that we did not provide the experience you expected. We hope to have the opportunity to regain your confidence and demonstrate the level of service and recognition that you deserve as a loyal Accor guest. Kind regards, The Quality Team

Dear Mr. D., Thank you very much for your perfect rating and for sharing your wonderful feedback. We are delighted to hear that your stay fully met your expectations and that you appreciated the spacious areas and the benefits provided through your ALL Accor membership. It is always a pleasure to welcome our loyal members, and we are very pleased to know that you felt recognised and well taken care of throughout your stay. Thank you once again for your trust and loyalty. We look forward to welcoming you back to SLS Barcelona for another exceptional experience. Warm regards, The Quality Team

Dear Mrs. B., Thank you very much for your rating and for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay, particularly our pool, room, breakfast and parking facilities. We also appreciate your comment regarding the availability of information about Barcelona, and we will take this into consideration as we continue to enhance our guest experience. Please note that, the security deposit is requested as a guarantee to cover any potential incidental charges during the stay. We are sorry for any confusion caused by the amount initially communicated at check-in and are pleased that this was clarified during your arrival. We truly appreciate your constructive feedback, as it helps us identify areas where we can improve. We hope to have the pleasure of welcoming you back to SLS Barcelona in the future. Warm regards, The Quality Team

Dear Mr. G., Thank you very much for your perfect rating and for your wonderful feedback. We are delighted to know that you had such a pleasant stay and that you found the quality of our service to be excellent. Your kind words are a fantastic recognition for our entire team and a great motivation to continue delivering memorable experiences. We truly hope to have the pleasure of welcoming you back to SLS Barcelona for another excellent stay. Warm regards, The Quality Team

Dear Mrs. S., Thank you once again for your detailed and constructive feedback, and continued loyalty to SLS Barcelona. We truly value your trust and appreciate you taking the time to share both the highlights of your stay and the areas where we can improve. We are delighted to hear your kind words about our attentive team and, in particular, Marta Lujan, as well as our Pool team. We will be sure to share your recognition with them. Your description of the colleague who looked after you during your lunch at the pool will also help us identify her and pass on your lovely compliments. We have also taken good note of your comments regarding the cleanliness of the corridor carpets, the availability of Nespresso capsules and smoothies, and the consistency of product availability. We sincerely apologise for the inconvenience caused and will share your observations with the relevant teams to reinforce our standards and ensure greater consistency. Thank you again for your valuable feedback and, above all, for your continued loyalty. It is always a pleasure to welcome returning guests, and we look forward to having the opportunity to welcome you back to SLS Barcelona very soon. Warm regards, The Quality Team

Dear Mrs. A., Thank you very much for your excellent rating and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our spacious and well-equipped rooms, comfortable bedding, beautiful pool, and varied breakfast with quality products. It is especially wonderful to know that our team made such a positive impression with their warm, professional and attentive service. We will be happy to share your kind words with them. We sincerely apologise for the inconvenience caused by the cold water in the shower in the morning. We understand how important this is for a comfortable stay and will share your feedback with our Engineering team for review. We also appreciate your comments regarding the availability of sun loungers and lodges around the pool. We understand that, given the size of the hotel, availability can be limited during busy periods, and we will take your observation into consideration as we continue to improve the pool experience. Thank you once again for your valuable feedback. We look forward to welcoming you back to SLS Barcelona for another wonderful stay. Warm regards, The Quality Team

Dear Mr. s. l., Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our location and, above all, the dedication of our team. It is especially rewarding to know that Paola, our Valet team, and our Concierge team made such a positive impression. We will be delighted to share your kind words with them. At the same time, we sincerely appreciate your constructive feedback regarding the areas where you feel we can improve to better reflect the standards of a five-star hotel. We have taken note of your comments about our dining options for guests with special dietary requirements and will share them with our Food & Beverage team as we continue to enhance our offering. We also appreciate your suggestion regarding the use of fewer towels as part of our sustainability efforts. We are continuously working to balance guest comfort with more responsible environmental practices, and feedback like yours is invaluable in helping us move forward. Thank you once again for your honest comments. We hope to have the opportunity to welcome you back to SLS Barcelona and provide you with an even better experience in the future. Warm regards, The Quality Team

Dear Mr. B., Thank you very much for your excellent rating and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our new hotel, spacious rooms with terraces, and the friendliness of our team. We are pleased that your overall stay was comfortable. We also appreciate your comments regarding the pool experience. We understand that availability can be limited during busy periods, and we take note of your suggestion regarding a more specific offer for hotel guests at the rooftop pool. Your feedback regarding our dining options is equally valuable and we will share your comments with our Food & Beverage team for consideration. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back to SLS Barcelona and providing you with an even more enjoyable experience. Warm regards, The Quality Team

Dear Guest, Thank you very much for your wonderful rating and for your incredibly kind review. We are absolutely delighted to hear that you had an exceptional stay at SLS Barcelona and that you enjoyed our beautiful rooms, magnificent views, rooftop pool, and the quality of our service. It is especially rewarding to know that our team made you feel so welcome and well cared for from the moment you arrived. Your lovely words about the atmosphere and overall experience truly mean a lot to us. We will be delighted to share your compliments with the entire team, who will be thrilled to know they helped make your stay so memorable. Thank you once again for recommending us so highly. We are already looking forward to welcoming you back to SLS Barcelona and making your next stay just as unforgettable! ❤️ Warm regards, The Quality Team