Cher Monsieur E., Nous vous remercions d’avoir partagé votre expérience et d’avoir choisi le SLS Barcelona. Nous sommes ravis de savoir que votre séjour vous a globalement donné satisfaction et que vous avez apprécié l’accueil de notre équipe de réception. Nous comprenons que notre emplacement n’ait pas été aussi pratique que vous l’auriez souhaité et vous remercions pour ce retour. Nous regrettons également que le service du petit-déjeuner n’ait pas pleinement répondu à vos attentes. Vos commentaires sont précieux et nous aideront à continuer d’améliorer l’expérience que nous proposons à nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau au SLS Barcelona pour un prochain séjour encore plus agréable. Bien cordialement, Équipe Qualité

Dear Mrs. B., Thank you for taking the time to share your feedback! 😊 We are delighted to hear that you enjoyed our hotel’s design, the little details throughout the property, your comfortable room, and our breakfast selection. It is also wonderful to know that the team at Lora made a positive impression on you. However, we sincerely apologise for the long waiting time at reception. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Your comments are valuable as we continue working to improve our guests’ experience. Thank you for your loyalty to ALL Accor and for your kind recommendation. We look forward to welcoming you back to SLS Barcelona for another enjoyable stay, with a smoother arrival experience next time! Warm regards, Quality Team

Cher François, Merci pour votre gentil message ! Nous sommes heureux que vous ayez été séduit par le style du SLS Barcelona, son décor et les vues sur la marina. Savoir que l’attention de notre équipe a également contribué à rendre votre séjour agréable nous fait particulièrement plaisir. Nous avons été ravis de vous accueillir et espérons que votre prochaine visite à Barcelone vous donnera l’occasion de revenir profiter de l’atmosphère si particulière du SLS. Au plaisir de vous retrouver bientôt ! Bien chaleureusement, The Quality Team

Cher Christophe, Un grand merci pour ces mots si enthousiastes ! Quel plaisir de lire que votre séjour au SLS Barcelona a été parfait à tous les niveaux. Savoir que vous avez pleinement apprécié votre expérience nous fait vraiment plaisir. Christophe, nous avons été ravis de vous recevoir, vous et votre partenaire. Nous espérons de tout cœur vous retrouver très bientôt à Barcelone et avoir une nouvelle occasion de vous faire sentir aussi bien accueillis. Au plaisir de vous revoir prochainement ! Bien chaleureusement, The Quality Team

Cher Monsieur B., Nous vous remercions chaleureusement d’avoir partagé votre expérience avec nous! Nous sommes ravis d’apprendre que vous avez passé un agréable séjour au SLS Barcelona et que vous avez particulièrement apprécié le design de nos chambres, le confort de notre literie, ainsi que les installations de notre spa et de notre salle de sport. C’est un plaisir de savoir que vous avez pu profiter pleinement de ces espaces et passer de beaux moments parmi nous. Nous vous remercions également pour vos remarques concernant le temps d’attente au petit-déjeuner et les horaires du service de ménage. Nous comprenons combien ces détails peuvent contribuer au confort d’un séjour et prenons vos commentaires à cœur afin de continuer à améliorer l’expérience que nous offrons à nos clients. Nous regrettons que la météo n’ait pas été de votre côté lors de votre visite, mais nous espérons que cela vous donnera une belle occasion de revenir profiter de nos espaces extérieurs lors d’un prochain séjour ! Merci encore pour vos commentaires et votre confiance. Nous serions ravis de vous accueillir à nouveau prochainement au SLS Barcelona pour une nouvelle expérience tout aussi agréable, avec encore plus de beaux moments à partager. Bien cordialement, L’équipe Qualité

Gentile Angela, La ringraziamo per aver condiviso la sua valutazione. Siamo lieti che abbia apprezzato l’atmosfera del SLS Barcelona, la nostra colazione e la disponibilità del team, che sarà felice di sapere di aver contribuito positivamente al suo soggiorno. Ci auguriamo di avere presto il piacere di accoglierla nuovamente a Barcellona per un’altra piacevole esperienza. Cordiali saluti, The Quality Team

Cher Monsieur V., Nous vous remercions pour votre très gentil commentaire ! Nous sommes ravis d’apprendre que vous avez apprécié le confort de nos chambres ainsi que l’accueil chaleureux de notre équipe. Vos aimables paroles nous font très plaisir, et nous sommes heureux que vous ayez passé un si agréable séjour au SLS Barcelona. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une autre belle expérience ! Bien cordialement, L’équipe Qualité

Dear Mr. E., Thank you for taking the time to share your feedback with us. While we’re pleased that you found your room comfortable and had a positive experience booking through the ALL app, we’re sorry that the overall stay did not meet your expectations. We regret that aspects of the hotel environment, atmosphere and breakfast experience left you disappointed, and that our service did not reflect the level of hospitality we strive to provide. Your comments are important to us, and we will take them into consideration as we continue working to improve the guest experience. Thank you again for your honest feedback and for your loyalty to ALL Accor. We hope to have the opportunity to welcome you back and provide you with a more positive experience. Kind regards, Quality Team

Dear Mrs. R., Thank you for taking the time to share such detailed feedback. We are pleased to hear that you enjoyed the comfort of your room, our room service, and the warm hospitality of our team. We are sorry that some aspects of your stay did not fully meet your expectations, particularly regarding the room’s freshness, noise levels, and the information provided at check-in about the deposit. We appreciate you bringing these points to our attention, as your feedback helps us identify areas where we can improve. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back to SLS Barcelona for an even more enjoyable and comfortable stay. Warm regards, Quality Team

Cher Madame D., Nous vous remercions pour votre très gentil commentaire. Nous sommes ravis d’apprendre que vous et votre famille avez passé un merveilleux séjour parmi nous et que vous avez apprécié la vue sur la marina ainsi que nos installations. Nous sommes particulièrement heureux de savoir qu’Irvin a contribué à rendre votre expérience du petit-déjeuner si agréable et à rendre votre anniversaire encore plus spécial. Nous ne manquerons pas de lui transmettre vos gentils mots. Nous vous remercions également pour vos remarques concernant l’entretien de la chambre et l’accès à la piscine sur le toit pour nos membres ALL. Vos commentaires nous sont précieux et nous aident à améliorer continuellement l’expérience de nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau, vous et votre famille, au SLS Barcelona pour un prochain séjour tout aussi mémorable ! Bien cordialement, Équipe Qualité

Dear Mr. R., Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not fully meet your expectations. Finding a broken window and not having enough towels for everyone in your party upon arrival must have been disappointing, especially when travelling with a young child. We would, however, like to clarify that, following the concerns raised about the room, our team arranged an alternative room for you, including a complimentary upgrade, and organised an extra bed for your daughter. We are sorry if, despite these efforts, you felt that your concerns were not given the attention they deserved. Your comments regarding your interaction with our reception team are particularly important to us. Every concern should be handled with care and professionalism, and we regret that the response you received left you feeling otherwise. If you happen to remember any details about the team member you spoke with, or approximately when the conversation took place, we would appreciate you sharing them with us so that we can better understand the situation. Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to provide you and your family with a more positive experience in the future. Kind regards, Quality Team

Dear Mrs. S., Thank you for taking the time to share your feedback with us. While we are delighted to learn that you enjoyed the hotel itself, the quality of the food, your room, and the cleanliness standards, we are truly sorry that the service you received left you feeling disappointed. It is particularly upsetting to read that your dining experience did not meet expectations, especially as it was a special occasion celebrating your 40th birthday. We fully understand how frustrating it must have been to experience delays, confusion regarding your restaurant reservation, and extended waiting times while dining with young children. This is certainly not the seamless and attentive experience we strive to deliver. We also regret to learn that aspects of both your arrival and departure experience were perceived as slow and inefficient. We understand how these moments can significantly impact the overall impression of a stay. Please be assured that your comments have been carefully reviewed and shared with the relevant teams. Feedback such as yours is invaluable, as it helps us identify opportunities to improve both our service delivery and the overall guest experience. Thank you once again for bringing these matters to our attention. While we regret that we did not make your celebration as memorable as it should have been, we sincerely appreciate your feedback and hope to have the opportunity to provide you with a much more positive experience in the future. Kind regards, Quality Team

Chère Madame P., Un grand merci pour vos mots si chaleureux et pour avoir choisi à nouveau le SLS Barcelona. Nous sommes particulièrement heureux de savoir que cette nouvelle expérience a été à la hauteur de vos attentes et que notre équipe a une nouvelle fois contribué à rendre votre séjour spécial. Nous sommes également ravis que les attentions réservées à nos membres Diamond, notamment votre cadeau de bienvenue, aient dépassé vos attentes. Nous ne manquerons pas de partager vos compliments avec toute notre équipe. Merci encore pour votre fidélité et votre confiance. Ce sera un véritable plaisir de vous accueillir à nouveau très prochainement au SLS Barcelona. ✨ Bien cordialement, L’équipe Qualité

Dear Mr. B., Thank you for taking the time to share your feedback. While we are pleased to know that you enjoyed several aspects of your stay, we are truly sorry to learn that your overall experience left you feeling disappointed. As an ALL Diamond member, we fully understand the importance of feeling welcomed, recognized, and valued throughout your stay. It is therefore particularly disappointing to read that you felt we fell short of your expectations in this regard. Please accept our sincere apologies if the level of recognition and personalized attention you received did not reflect the standards you anticipated. We also regret that certain aspects of our service and policies left you with a negative impression. Your comments have been carefully reviewed and shared with the relevant teams, as feedback from our loyal guests is invaluable in helping us identify opportunities for improvement. Thank you once again for your candid feedback and for your loyalty to the ALL program. We sincerely hope to have the opportunity to welcome you again in the future and provide a more seamless and rewarding experience. Kind regards, Quality Team

Dear Mr. v., Thank you for taking the time to share your feedback following your recent stay with us. While we are pleased to read that you enjoyed your room and that both our restaurant and team made a positive impression, we are sincerely sorry to learn that your overall experience was disappointing. We regret that factors such as the noise levels, the temporary closure of facilities, the unpleasant odour you encountered, and the concerns regarding your invoice negatively impacted your stay. We understand how frustrating this must have been and apologize for the inconvenience caused. Regarding the billing concerns mentioned in your review, we would appreciate the opportunity to better understand the issues encountered and to confirm whether they were ultimately resolved during or after your stay. Please be assured that your comments have been carefully reviewed and shared with the relevant departments. Guest feedback is invaluable in helping us identify areas where we can improve and ensure a more comfortable and seamless experience for all our visitors. Thank you once again for sharing your honest comments. We appreciate your feedback and hope to have the opportunity to provide you with a more positive experience in the future. Kind regards, Quality Team

Dear Mr. L., Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations and that you left with such a negative impression of our service. In particular, we regret to read that you felt insufficiently assisted upon your arrival and when handling your luggage. We understand how frustrating situations such as the one you described can be, especially when they affect the start of your stay. Please accept our sincere apologies for the disappointment caused. Your comments regarding the level of service have been carefully reviewed and shared with the Heads of the relevant Departments. We take this type of feedback seriously, as it helps us identify areas where we can improve and ensure a more attentive and consistent experience for our guests. Thank you once again for bringing this matter to our attention. While we regret that aspects of your stay did not meet your expectations, we appreciate the opportunity to have addressed your concerns during your visit. As a returning guest, your feedback is particularly valuable to us. We truly value your loyalty and sincerely hope to have the opportunity to welcome you back again in the future, providing the seamless and attentive experience that we know you expect and deserve. Kind regards, Quality Team

Dear Mrs. B., Thank you very much for your rating and for taking the time to share your feedback about your stay at SLS Barcelona. We are delighted to hear that you enjoyed our modern and clean hotel and, in particular, that you found your room perfect. At the same time, we sincerely apologise that the flowers requested for your sister’s birthday were not prepared as expected. We fully understand that this was intended to be a special detail for an important occasion, and we regret that we did not deliver it as planned. We also apologise for the fact that the flowers were initially included on your bill. We are pleased, however, that our team was able to identify and correct the error promptly. We truly appreciate your understanding and your feedback, which helps us continue improving our processes and, in particular, the coordination of special requests to ensure that every detail is properly taken care of. We are pleased to know that, overall, you had a pleasant stay, and we very much hope to have the pleasure of welcoming you back to SLS Barcelona in the future. Warm regards, The Quality Team

Dear Mrs. P., Thank you very much for your fantastic rating and for sharing your kind words about your experience at SLS Barcelona. We are absolutely delighted to hear that you found our hotel magnificent and, above all, that everything was perfect during your stay. Your wonderful feedback means a great deal to our entire team and motivates us to continue creating exceptional experiences for our guests. It was a pleasure having you with us, and we very much look forward to welcoming you back to SLS Barcelona in the future. Warm regards, The Quality Team

Dear Mr. A., Thank you very much for your fantastic rating and for sharing your kind feedback about your stay at SLS Barcelona. We are delighted to hear that you found the hotel very comfortable and enjoyed our breakfast and pool facilities. It is also wonderful to know that you appreciated the design and functionality of your room. Your kind words are greatly appreciated by our entire team and motivate us to continue providing memorable experiences for our guests. We hope to have the pleasure of welcoming you back to SLS Barcelona very soon. Warm regards, The Quality Team