Chère Madame P., Un grand merci pour vos mots si chaleureux et pour avoir choisi à nouveau le SLS Barcelona. Nous sommes particulièrement heureux de savoir que cette nouvelle expérience a été à la hauteur de vos attentes et que notre équipe a une nouvelle fois contribué à rendre votre séjour spécial. Nous sommes également ravis que les attentions réservées à nos membres Diamond, notamment votre cadeau de bienvenue, aient dépassé vos attentes. Nous ne manquerons pas de partager vos compliments avec toute notre équipe. Merci encore pour votre fidélité et votre confiance. Ce sera un véritable plaisir de vous accueillir à nouveau très prochainement au SLS Barcelona. ✨ Bien cordialement, L’équipe Qualité

Dear Mrs. B., Thank you very much for your rating and for taking the time to share your feedback about your stay at SLS Barcelona. We are delighted to hear that you enjoyed our modern and clean hotel and, in particular, that you found your room perfect. At the same time, we sincerely apologise that the flowers requested for your sister’s birthday were not prepared as expected. We fully understand that this was intended to be a special detail for an important occasion, and we regret that we did not deliver it as planned. We also apologise for the fact that the flowers were initially included on your bill. We are pleased, however, that our team was able to identify and correct the error promptly. We truly appreciate your understanding and your feedback, which helps us continue improving our processes and, in particular, the coordination of special requests to ensure that every detail is properly taken care of. We are pleased to know that, overall, you had a pleasant stay, and we very much hope to have the pleasure of welcoming you back to SLS Barcelona in the future. Warm regards, The Quality Team

Dear Mrs. P., Thank you very much for your fantastic rating and for sharing your kind words about your experience at SLS Barcelona. We are absolutely delighted to hear that you found our hotel magnificent and, above all, that everything was perfect during your stay. Your wonderful feedback means a great deal to our entire team and motivates us to continue creating exceptional experiences for our guests. It was a pleasure having you with us, and we very much look forward to welcoming you back to SLS Barcelona in the future. Warm regards, The Quality Team

Dear Mr. A., Thank you very much for your fantastic rating and for sharing your kind feedback about your stay at SLS Barcelona. We are delighted to hear that you found the hotel very comfortable and enjoyed our breakfast and pool facilities. It is also wonderful to know that you appreciated the design and functionality of your room. Your kind words are greatly appreciated by our entire team and motivate us to continue providing memorable experiences for our guests. We hope to have the pleasure of welcoming you back to SLS Barcelona very soon. Warm regards, The Quality Team

Dear Mr. G., Thank you very much for your fantastic rating and for taking the time to share such a detailed and wonderful review of your five-night stay at SLS Barcelona. We are absolutely delighted to hear that you enjoyed the luxury and comfort of our hotel, your spacious and well-appointed room, as well as the beautiful views from your terrace overlooking the pool and marina. It is also wonderful to know that you had such enjoyable experiences with our breakfast and dinner at Lora. We are especially pleased that you enjoyed our Rooftop pools and Spa, and that our rain curtain was such a memorable highlight of your experience. Your kind comments regarding our fitness facilities and parking are also greatly appreciated. It is particularly rewarding to hear your lovely feedback about our team and their friendly, professional and attentive service. We will certainly share your kind words with our colleagues. We also sincerely appreciate your constructive comments regarding the availability of French-speaking team members and French-language information on our television channels. We will share this feedback with the relevant teams as we continue looking for ways to further enhance our guests’ experience. Thank you once again for choosing SLS Barcelona and for describing your stay as unforgettable. It was a pleasure having you with us, and we very much hope to have the pleasure of welcoming you back in the future. Warm regards, The Quality Team

Dear Mr. E. Fishery, Thank you very much for sharing your experience. We are pleased to hear that, overall, you enjoyed your stay and appreciated our hotel and its facilities. We are sorry, however, that some aspects of your experience did not fully meet your expectations. We understand your comments regarding access to our rooftop pool and the minimum consumption requirement at certain times. We appreciate you sharing your perspective, as it helps us review how we communicate and manage this experience for our guests. We also sincerely apologize for the long waiting times you experienced. We continuously work to provide an efficient and seamless service, particularly during periods of higher occupancy, and we will share your feedback with the relevant teams. We will review this with our teams to ensure that our loyal guests receive the recognition and level of attention they deserve. Thank you once again for your valuable feedback and for helping us improve. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience. Warm regards, The Quality Team

Dear Mrs. M., Thank you very much for taking the time to share your experience with us. We are pleased to hear that you found your stay comfortable overall. However, we sincerely apologize for the inconvenience caused regarding your perfume and, in particular, for the delay in processing your reimbursement. As communicated to you previously via email, we would like to confirm that the reimbursement process has already been initiated. We fully understand your concern given the time that has passed since your departure, and we sincerely regret any inconvenience or frustration this delay may have caused. We truly appreciate your patience and understanding, and we hope this matter will be resolved very shortly. Thank you once again for your trust, and we hope to have the pleasure of welcoming you back to SLS Barcelona and providing you with a fully satisfactory experience. Warm regards, The Quality Team

Dear Mrs. s., Thank you very much for taking the time to share your detailed feedback with us. We sincerely regret that, on this occasion, your experience did not fully meet your expectations. Regarding the security deposit and access to our pools, we are sorry that the information provided did not meet your expectations and that these arrangements left you with a negative impression. We appreciate your feedback, as clear and transparent communication regarding our services and conditions is essential. We also appreciate your comments regarding breakfast, particularly concerning the presentation and handling of the fried eggs. Your feedback will be shared with our Food & Beverage team for their review. We are especially sorry to hear about your experience at Coral. The difficulties you encountered when placing your order, the waiting time, and the issue regarding the change are certainly not reflective of the level of service we strive to provide. All of your comments have been shared with the relevant teams for further review and follow-up. We truly appreciate you taking the time to provide such detailed feedback, as it helps us identify areas where we can continue to improve. It is particularly disappointing to hear that, after your third visit, you now feel this may be your last. We sincerely hope to have the opportunity to regain your trust and demonstrate that we remain fully committed to providing the experience and level of service our guests expect from SLS Barcelona. Warm regards, The Quality Team

Dear Mr. V., Thank you very much for sharing your experience. We are delighted to hear that you enjoyed your room, our service and, especially, the friendliness and attentiveness of our team. It is also wonderful to know that you enjoyed our pool bar and restaurant as well as our breakfast. We will certainly share your kind words with the member of our reception team you mentioned, who will be very pleased to receive your recognition. We are sorry, however, that some aspects regarding access to and the management of our rooftop pools did not fully meet your expectations. We sincerely appreciate your feedback, as it helps us review our services and continue improving our guests’ experience. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay. Warm regards, The Quality Team

Dear Mrs. b., Thank you for sharing your experience and for taking the time to provide such detailed feedback about the different aspects that affected your stay. We sincerely regret that your experience did not meet your expectations, especially as a returning guest who has trusted us on several occasions. We would particularly like to clarify the comment regarding the air conditioning. It is not manually switched off at 12:00 p.m. for check-out. Our rooms are equipped with an intelligent automation system which, for energy efficiency purposes, may switch off certain functions when no movement or activity is detected in the room for a certain period of time. We cannot confirm that this was specifically what happened during your stay, but it is a possibility that could explain the situation. In any case, we are sorry for the discomfort this may have caused, and we take your comments very seriously, particularly considering your personal circumstances. We are also sorry that the service you received from some members of our team was not perceived as warm and welcoming. This does not reflect the level of hospitality we strive to provide. We have also taken note of your comments regarding vegetarian options, our menu, the coffee and juice service, and the response times for Room Service and luggage assistance. We appreciate that, despite your experience, you highlighted the hotel's beautiful location and property. Your feedback will be shared with the relevant teams as we continue working on the areas where improvements are needed. We sincerely hope to have the opportunity to regain your trust and provide you, as a returning guest, with the experience you deserve in the future. Warm regards, The Quality Team

Dear Mr. M., Thank you very much for your rating and for sharing your experience with us. We are delighted to hear that you appreciated the cleanliness, location, the comfort of your room and our breakfast offering. Thank you again for your feedback. We hope to have the pleasure of welcoming you back to SLS Barcelona very soon. Warm regards, The Quality Team

Dear Mr. O., Thank you very much for your excellent rating and for sharing your experience with us. We are delighted to hear that you enjoyed a comfortable stay and impeccable service. It is especially rewarding to know that you found our team welcoming, friendly and respectful, and that the comfort of the hotel met your expectations. We will be sure to share your kind words with the entire team, as your recognition is a wonderful motivation to continue delivering exceptional service. We hope to have the pleasure of welcoming you back to SLS Barcelona very soon. Warm regards, The Quality Team