Mercure Paignton Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,220 reviews

Mercure Paignton Hotel - Image 1
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Description

Hotel extras

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Our accommodation(s)

Hotel location

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.4375, -3.5578

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,220 reviews

TripAdvisor Rating  4.0/5  277 reviews

Easy to find

Customer review rating 5.0/5

Lu… Families - Confirmed reviews ALL

Felt save at all times had a great stay and sleep didn't even want to leave.

Welcomed Weekend Break

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Last minute weekend away in an area we’d big stayed in before. Lovely hotel, staff very attentive, food great and car park. What’s not to like

Lovely hotel

Customer review rating 5.0/5

Pb Families - Confirmed reviews ALL

We stayed for two nights and enjoyed our stay. We were on the top floor (fourth floor) which had lovely views from the back. The rooms were lovely - spacious, clean and well appointed. Breakfast was very good - hot food, cereals, fruit salad, pastries, cold meats & cheeses etc We ate in the restaurant both times. The food was great, although the menu was very limited.

Dear Patricia B., We very much appreciate your comments regarding your stay at the Mercure Paignton Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Recommended stay

Customer review rating 5.0/5

Peter S. Couples - Confirmed reviews ALL

Very comfortable beds. Excellent room facilities. Pleasant and helpful staff

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Paignton Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointing.

Customer review rating 1.0/5

P. R. Couples - Confirmed reviews ALL

We spent the first evening waiting for maintenance to sort out the tv which was important as that is the only way to access the hotel's facilities. That made us miss our evening function. We were offered alternative rooms, which were either inferior of smelt, which wasted more of our evening and we obviously declined. We paid for a late check out but had to leave early or spend the extended time in the dark because the power in the room fused and we were without light, tv, coffee or fridge. Then, to cap it all, the key stopped working the lift. To compensate for the inconvenience we were given just a glass of wine!

Dear Patrick R., Thank you for taking the time to tell us about your experience at the Mercure Paignton Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 1,269 reviews 7.6/10 Location
  • 1,849 reviews 8.1/10 Room
  • 1,716 reviews 7.6/10 Service
  • 22 reviews 7.1/10 WiFi
  • 981 reviews 6.2/10 Breakfast
  • 898 reviews 5.3/10 Food
  • 804 reviews 7.3/10 Cleanliness
  • 633 reviews 9.6/10 Vibe

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