Mercure Paignton Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,831 reviews

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Mercure Paignton Hotel - Image 1
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Mercure Paignton Hotel - Image 4
22 25 Esplanade Road, TQ4 6BQ PAIGNTON, United Kingdom

Description

Hotel extras

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Our accommodation(s)

Hotel location

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.4375, -3.5578

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,831 reviews

Customer review rating 4.0/5

Jane B. Families - Confirmed reviews ALL

Friendly and welcoming, great seafront location

Dear Jane, Thank you for your wonderful review. We are delighted to hear that you found our team to be friendly and welcoming. Providing genuine hospitality is something we take great pride in, so it's fantastic to know this helped make your stay enjoyable. We're also pleased you enjoyed our seafront location. Being just moments from the beach and everything Paignton has to offer is something many of our guests love, and we're glad you were able to make the most of it. Thank you once again for your kind comments. We look forward to welcoming you back to the Mercure Paignton for another enjoyable stay. Kind regards, The Hotel Management Team

Customer review rating 3.0/5

Lee H. Families - Confirmed reviews ALL

We stayed here for 4 nights whilst we had a holiday in Paignton. We have stayed here on 2 previous occasions but this time we were left disappointed. The hotel is immaculately clean, spacious and is in the perfect location on the beach front. However, the hotel room was like a sauna through the night. The air conditioning was on and we could feel cool air coming out the vent, but it obviously wasn’t working as it should be doing, as I woke up during the night 3 of out of the 4 nights I was there. Furthermore, the fridge in the room didn’t seem to be working as it should. We brought some milk and yoghurts and by day 3 the milk looked like cottage cheese and the yoghurts were warm. This is the first time we’ve had an issue in this hotel as it’s our go to place when we visit Paignton, but I feel it’s little issues like this that put people off coming back, especially the air con issue. We paid over £100 a night and to not have a comfortable sleep due to the heat is not acceptable when we have gone to a hotel with air conditioning, especially when you can’t open the windows in the hotel room. We stayed in room 160.

Dear Lee, Thank you for taking the time to share such detailed feedback and, most importantly, for choosing to stay with us again. We truly value your loyalty, which is why I am especially disappointed to learn that this visit did not live up to the high standards you have experienced with us previously. I am delighted to hear that you continue to enjoy our seafront location and that you found the hotel to be clean and spacious. However, I am sincerely sorry that issues with the air conditioning and fridge impacted your stay. A comfortable night's sleep is one of the most important parts of any hotel stay, and I completely understand your frustration. While it sounds as though the air conditioning was operating, it was clearly not cooling the room effectively, and the fridge was also not performing as it should. This is certainly not the experience we want our guests to have, particularly when staying over several nights. Thank you for letting us know your room number. I have shared your comments with our maintenance team so they can inspect both the air conditioning and the fridge in Room 160 to ensure any faults are rectified as quickly as possible. In addition, we recognise that the current fridge design is not performing as effectively as it should during periods of warmer weather. We are actively working on a design solution to improve the performance of our in-room fridges and hope to have this in place very soon. We genuinely appreciate your honest feedback, as it helps us improve. As one of your preferred places to stay in Paignton, I hope this experience will not deter you from returning. We would welcome the opportunity to restore your confidence and provide you with the comfortable stay you have come to expect from us. Kind regards, The Hotel Management Team

Customer review rating 4.0/5

Terence P. S. Couples - Confirmed reviews ALL

We moved rooms because of the carnival across the road. Unfortunately the a/c and the fridge did not work, so room was hot.

Dear Terence, Thank you for taking the time to share your feedback. I'm sorry to hear that your stay was affected by the air conditioning and fridge not working as expected. I appreciate that, having moved rooms to avoid the noise from the carnival, you were looking forward to a comfortable and relaxing stay, so it is disappointing that the room did not meet expectations. Please accept my apologies for the inconvenience caused. I have shared your comments with our maintenance team so that both the air conditioning and fridge can be inspected and any issues resolved as quickly as possible. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with the comfortable stay you should always expect from us. Kind regards, The Hotel Management Team

Customer review rating 5.0/5

Belinda H. Families - Confirmed reviews ALL

We come every year, sometimes twice, love this hotel and love the area. Rooms are large, comfortable & clean. staff are really friendly. Close to beach, shops, bus and trains. 😀

Dear Guest, Thank you so much for your wonderful review and, most importantly, for your continued loyalty. It means a great deal to us that you choose to stay with us every year, and sometimes even twice a year. We are delighted to hear that you continue to enjoy our spacious, comfortable and clean rooms, as well as the warm and friendly service provided by our team. Your kind words will certainly be shared with everyone, as they will be thrilled to know they helped make your stay another enjoyable one. We're also pleased that our seafront location, with its easy access to the beach, shops, buses and trains, continues to make us the perfect base for your visits to Paignton. Thank you once again for your fantastic feedback. We look forward to welcoming you back for your next stay and creating many more happy memories. Kind regards, The Hotel Management Team

Customer review rating 3.5/5

Jon J. Couples - Confirmed reviews ALL

Quite a nice hotel, decent staff and management, unfortunately had to wait nearly an hour after check in time for our room to be ready, and there was constant broken glass outside, despite being a dog friendly and child friendly hotel, managent were told, but it was still untouched for a whole day and a half.

Dear Guest, Thank you for taking the time to share your feedback. I am pleased to hear that you found our hotel enjoyable and that our team and management made a positive impression. However, I am sorry that your experience was impacted by the delay in your room being ready. I appreciate how frustrating it is to have to wait beyond the advertised check-in time, and I sincerely apologise for the inconvenience caused. I am also very sorry to read your comments regarding the broken glass outside the hotel. Guest safety is always our highest priority, particularly as we welcome many families and dogs. It is disappointing to learn that this was not removed promptly after being reported, and I have shared your feedback with the relevant team to ensure our response is much quicker should a similar situation arise in the future. Thank you again for your honest feedback. We truly appreciate your comments as they help us improve, and we hope to have the opportunity to provide you with a much smoother experience on your next visit. Kind regards, The Hotel Management Team

Other web-users rate our hotel

  • 1,388 reviews 7.9/10 Location
  • 2,139 reviews 8/10 Room
  • 1,864 reviews 7.7/10 Service
  • 16 reviews 7.1/10 WiFi
  • 1,132 reviews 6.7/10 Breakfast
  • 962 reviews 5.2/10 Food
  • 937 reviews 7.1/10 Cleanliness
  • 496 reviews 4.9/10 Value

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