ibis budget London Heathrow Central 3 gwiazdki

Ocena klientów (Ocena ALL) 3.6/5 Liczba opinii: 568

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700 Bath Road, Hertz House, Cranford, TW5 9TW HOUNSLOW, Wielka Brytania

Opis

O hotelu

  • Autobus transferowy na Heathrow T2

  • Dostępne pokoje rodzinne

  • Parking dla Gości podlega opłacie 12 funtów, a parking dla autokarów - 20 funtów/24 godziny.

  • 30 minutes away from Thorpe Park

  • Blisko centrum Londynu i zamku Windsor

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Lokalizacja hotelu

ibis budget London Heathrow Central

700 Bath Road, Hertz House, Cranford
TW5 9TW HOUNSLOW
Wielka Brytania

Pozycja GPS:51.478954, -0.409147

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu

Restaurant

Nasza restauracja i bar na miejscu serwują smaczne śniadania i kolacje.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.6/5  Liczba opinii: 568

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 981

Horrible service

Ocena na stronie TripAdvisor 1.0/5

Izzy T Rodziny - Opinia zatwierdzona w TripAdvisor

Had one of the WORST experiences at their in house restaurant. Waited 1 hour and 15 minutes for two frozen burgers. We tried to ask about our food multiple times over this period and were completely blown off by the staff. It took over an hour for the staff to say that it wasn’t put in the system, which I don’t understand since we brought up the issue on many occasions. When I brought up this complaint with the staff again, I was told “Do you want a refund or food?” in the most unapologetic way possible. As someone in food service, I think the total lack of empathy and understanding is utterly mind numbing. Not a single member of staff even acknowledged their fault and acted as if we were the ones who failed to put in the order. If I could give it a lower review I would.

Dear Izzy, Thank you for taking the time to share your feedback, While we wish you had a better experience, it is feedback like yours that is invaluable in helping us refine our services. We regret to hear about the lengthy wait you experienced at our on-site restaurant and the frustration this must have caused. Please rest assured that providing quality cuisine and service is of paramount importance to us, and your comments are taken seriously. Our aim is always to deliver a comfortable and enjoyable dining experience for all our guests. We are saddened to learn that our team's response did not meet your expectations, and we extend our sincere apologies for any distress this may have caused. We are continually working to enhance our guest experience, and while we cannot undo the past, we are committed to improving our services. Your comfort and satisfaction remain our priority, and we hope to have the opportunity to better serve you in the future. We hope to be able to welcome you back for an improved stay. Kind Regards, Winnie Noronha Guest Service Manager

Bathroom awful

Ocena na stronie TripAdvisor 3.0/5

joey r Opinia zatwierdzona w TripAdvisor

The bathroom so dirty and slippery. Please clean it! Other than that it's okay. I kept slipping and hurt my leg trying to get into the shower. First time in London so I'm not surprised I have no idea how to use anything at all. But I would say to add something for people to know how to turn the shower on.

Dear Guest, Thank you for taking the time to share your experience at our hotel. We are truly sorry to hear about the condition of the bathroom and the issues you encountered with the shower. Ensuring the cleanliness and safety of our facilities is a top priority, and we regret that we did not meet your expectations in this instance. We acknowledge that being unfamiliar with the amenities can sometimes be a challenge, and we are looking into ways to make instructions more accessible to assist our guests in a smoother experience. Your comments are valuable to us, and we appreciate your positive note amidst your concerns. We hope that our convenient location and 24-hour reception were beneficial during your time in London. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best Regards, Winnie Noronha Guest Service Manager

Excellent customer service

Ocena na stronie TripAdvisor 4.0/5

julie747h Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Basic but very clean room and very comfortable beds and pillows . Staying for business purposes and despite aircraft going over at less than 1000ft , absolutely zero noise ! Slept like a log ! No iron or hairdryer in room but am sure probably available at reception . Plenty of tea/ coffee in the room . Check in staff incredibly friendly and helpful especially Japinder . I left a bag at reception having checked in very late in the evening . Japinder retrieved the bag and took it to my room . Fantastic customer service ! Thank you . For a basic budget hotel on the periphery of LHR this hotel fulfilled all my requirements.

Dear Julie, Thank you for taking the time to share this review of your stay. We are delighted to hear that you had such a pleasant experience during your time with us. Thank you for mentioning the great lengths our team went to to make your stay as comfortable as possible. Your kind words are appreciated and encourage us to continue to maintain the high standards of service we set ourselves. We've taken good note of your remark on how we could improve your experience. Please do let us know of any needs on your next stay. We look forward to seeing you again in the future. Kindest regards, Vanzia Coutinho Guest Service Agent

You won’t sleep

Ocena na stronie TripAdvisor 1.0/5

745hayleyt Couples - Opinia zatwierdzona w TripAdvisor

If you are hoping to get a good night sleep before your flight, don’t stay here. The doors into the corridor bang all night long and can be heard in the bedrooms making it impossible to sleep. We will pay a bit more next time to stay in a different hotel for the luxury of a few hours sleep. This next comment is not the hotels fault but why aren’t guests in airport hotels more respectful and try to keep the noise down in bedroom areas?

Dear Hayley, Thank you for taking the time to share your feedback. We are sorry that your recent stay at our hotel didn't meet all your expectations and that you experienced some disturbance due to noise. Thank you for bringing this to our attention; we will certainly look into this matter so that we can better ensure the comfort and satisfaction of our guests in the future. We look forward to welcoming you back. Best Wishes, Winnie Noronha Guest Service Manager

Overall a good experience

Ocena na stronie TripAdvisor 4.0/5

Beeneverywhre Solo travel - Opinia zatwierdzona w TripAdvisor

The staff on reception were extremely friendly & helpful , particularly Manpreet, who was very welcoming & friendly & nothing was too much trouble. My room was very nice overlooking the airport. The food in the cafe in the evening was tasty & service quite good. Security were good in stopping some noise from the room above. Overall a good experience

Dear Never, Thank you for taking the time to share your experience at our hotel. We are delighted to hear that our reception staff, especially Manpreet, provided you with a warm welcome and were attentive to your needs. It's wonderful to know that your room and the view of the airport met your expectations and contributed to a pleasing stay. We apologize if you experienced any disturbance from noise, but we are pleased to note that our security team was prompt in addressing the issue to ensure your comfort. Additionally, your commendations regarding the tasty food at our café and the overall service quality are greatly appreciated and will be shared with our culinary and service teams. At ibis budget London Heathrow Central, we continuously strive to offer a hospitable environment and value for our guests, and we are glad to know that these efforts have positively impacted your visit. We hope to welcome you back. Best Wishes, Winnie Noronha Guest Service Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 766 Liczba opinii 8.5/10 Lokalizacja
  • 2 819 Liczba opinii 5.6/10 Pokój
  • 2 102 Liczba opinii 7/10 Obsługa
  • 118 Liczba opinii 5.6/10 Internet
  • 1 218 Liczba opinii 6.5/10 Czystość
  • 622 Liczba opinii 6/10 Śniadanie
  • 603 Liczba opinii 2.9/10 Udogodnienia
  • 594 Liczba opinii 4.9/10 Jedzenie

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