Hotel Sofitel London Heathrow 5 gwiazdki

Good stay for testing facility with a toddler when emigrating. Food selection not at usual sofitel standards - no rows or slippers in room. Magnifique breakfast not at usual standard due to in room restrictions. Booked a taxi to T2 for 20£ with millennium as suggested with 8 bags and a child. Arrived at T2 drop off and was then told it was 40£ for a 5 minute transfer at 7am !! Was then threatened by the driver who claimed £40 was the rate - completely untrue and seems to be a scam for tourists.

I stayed at the Sofitel London Heathrow hotel for a period of 2 days prior to returning to work. I stayed at the hotel as i was also able to get a PCR test prior to travel. The service was excellent throughout, good food and timely service. In particular the security manager was extremely supportive helping me with documentation i required scanned and printed. I will certainly use this hotel again for all travel through Heathrow.

We did the 'Test and Rest' package, everything went very well. All the employees we encountered, from the receptionists to the person on the end of the phone re: room service, were friendly and efficient. They clearly have a great team of on-the-ball people who pay attention to the details which makes all the difference. We ordered continental breakfast and we were pleased with the amount and quality of the food and drink we received. The room was very comfortable with a bath and separate shower. Everything was spotlessly clean. Overall I was very impressed. Highly recommend this hotel and this package. Just walking distance to check in at Terminal 5 which was perfect.

Beautiful hotel with great airport access although i did find finding the hotel from the terminal a little difficult to start with. Friendly team. Room was very excellent just a shame that all the amenities were closed due to Covid. I was also upgraded free of charge to a larger room which was greatly appreciated.

The perfect package if you require a Covid test before flying. Perfect position, at terminal 5 in very close walking distance. Stunning hotel, professional staff - nothing was too much trouble. Breakfast was served in the room but delightful !!! Check out is only at 12H00 which is a very convenient time - though late check out options are available. No fuss no stress - I would most certainly do this again!!!

Excellent hotel in many ways, but if you're trying to get a quick turnaround on a PCR covid test for travel, this place is perfect - results were very quick using the app. Made for a stress-free and restful trip back home from the UK. Comfortable bed, great bathtub with TV, and loved the evening drinks and canapes delivered to our door in the evening (may have been an upgrade, but it was so such a nice surprise). Limited facilities due to covid, but room service was better than expected as well.

Ideal for an overnight in Heathrow. Close, with excellent COVID-secure measures. Helpful and friendly staff at check in and throughout our stay. The room was clean and quiet with a very comfy bed. Had a good nights sleep and woke up fresh for our long-haul flight.

The hotel is well appointed and exceptionally easy to then fly from T5. Rooms seem spacious & comfortable and classic chain hotel format. Could have a few more amenities and luxuries to justify the price. Obviously due to Covid there is no bar/restaurant and room service only but that was very good. However, check in was very slow, had to queue for a long time and that needs to be improved. Overall, it's what you expect from a chain hotel but nothing outstanding.

Over the top...in this difficult time this hotel does everything possible to feel like at home. From the checking to the checkout all the employees are doing there best to make you please. Even during the lock down they deliver a excellent food to your room. Thank you for everything.

Overall, an excellent stay. The staff was first rate, the room was comfortable, Staff went out of their way to handle everything in the midst of the COVID pandemjc. I wish I was aware - before I arrived - of the ability to get my predeparture COVID test at the hotel. But that is the only issue I had.

My recent stay of two nights pre-flight. Wonderful service as always, every effort made to ensure a safe stay during the unfortunate sanctions in place due to the Covid restrictions .Added bonus of a pre-flight PCR check overnight receiving results promptly by email in the morning, printed at reception on request

I have regularly stayed in Accor Hotels but mainly in France. We stayed here outbound to Madeira on the 19th December and first experienced the Covid measures put in place by the hotel which are excellent. The rooms are very comfortable but it took us a while to get used to the high tech lighting switches. We were glad the room was equipped with a quality kettle as we English do like our cup of tea and this was very useful as at 0300 hours we got up very early to catch our flight at 0620. Breakfast wasn't possible at this ungodly hour but it was the first time we have breakfasted on a Marks and Spencer sandwich bought in Terminal 5 the previous day. We also stayed here on our return being unable to travel home on arrival from Madeira. Room service was great with the restaurants being closed and I really enjoyed my Ribeye Steak and gorgeous French Fries. The hotel kindly organised their own car to take us back to the worst NCP Car Park I have ever parked in at Terminal 2 Flightpath and the driver Jason was very kind in the way he looked after us, even loading our luggage into our frozen Touran. This is a great hotel with a level of friendly service not normally associated with a cold airport hotel and I could stay here for a holiday in better times. Being 74 years old however I could have done with a shower matt since the shower floor is very slippy.

Having arrived back into the UK from an almost Covid free Madeira, with the current Covid issues my wife and I were anxious to ensure that we had the minimum of contact prior to our journey back to York. We therefore checked in online and our room key was ready for us upon our arrival so contact with other people was kept to the minimum. With the in room service for breakfast we managed to get on our way back to York with the minimum of contact. The Concierge service and breakfast was very good and very much apprecxiated.

Stayed two nights, had Covid test then our flight was cancelled! Still, we enjoyed relaxing in the hotel and the staff were very friendly and helpful. Perfect location if travelling from terminal 5 at Heathrow

I am aware Covid19 crisis is a hard time for everybody. I understand that the hotel services were reduced to minimum (no gym or spa obviously, but also no restaurants). I also understand that 45minutes wait to contact the hotel could be do to short of staff in these tough moments. I can also understand that the room price was not reduced if that helps to support this business. I was just expecting that the hotel also understand the clients needs, as it is also hard times for us. Phone booking was precise, after 45 minutes wait on the line, but because of my early flight, I could not book a Covid19 test associated to my room. I was adviced to discuss this with reception (always busy during the booking), but the walk-in service the day before could work for me. I called reception 3 times (after 45minutes wait) to confirm this, during the previous days of my stay. I had to travel to Heatrhow one day before my stay to intentionally do your walk-in Covid19 test, when I was dismissed by someone in reception telling me that, due to new normative, walking was only allow to clients with a booked room. I explained the receptionist my jorney, and my situation of having a room booked with you, but the next day, and that from the booking department, an associated test to my room could not be done because my test was required one extra day before departure. I was simple handle a paper for a second person, with information to do a test 3 miles away from the airport (asumming that a had a car, when my journey to Heathrow was by tube). I was never informed that there was even another testing service on the same Terminal 5 where we were. I was treated as if I was not a client of the hotel even if the took the time to check that I had a booking for the following day, and they were not willing to book me a test associated to that room that day. I almost loosed my trip because of this management.... All this just because I was cautious by booking with you, but also trusted your word to not put pressure in this Covid19 times. I am sorry but you have now lost that trust, as it is hard times for all of us.