Novotel London Brentford 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 158

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Great West Road, TW80GP BRENTFORD, Wielka Brytania

Opis

O hotelu

  • Green Key Certified hotel

  • Indoor heated pool, Saunarium and fitness center

  • 7 meeting rooms with top-quality facilities to cater for up to 64 guests.

  • Easy access to central London by rail/tube & 15 minutes from Brentford Gtech Community Stadium

  • 4 EV charging stations

Nasze pokoje

Lokalizacja hotelu

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
Wielka Brytania

Pozycja GPS:51.491003, -0.302124

Telefon
Faks +44 20 3693 1810

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

GOURMET BAR & RESTAURANT

Nasze menu inspirowane jest smakami z całego świata z wyborem regionalnych potraw. Niezależnie więc od tego, czy masz ochotę na brytyjskiego burgera czy japońskiego łososia z pastą miso, z pewnością zaspokoimy Twoje podniebienie.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 1 158

Ocena TripAdvisor  4.3/5  Liczba opinii: 1 480

Certyfikat Doskonałości 2025

Excellent hotel with fabulous food!

Ocena na stronie TripAdvisor 5.0/5

Pam E Opinia zatwierdzona w TripAdvisor

We are currently staying at this location due to its proximity to Kew Gardens. This is an excellent hotel - very clean and the staff are friendly and accommodating. The food last night was above expectations and highly recommend eating here!

EXPERIENCED DISCRIMINATION FROM A RACIST WAITER

Ocena na stronie TripAdvisor 2.0/5

Joey S Opinia zatwierdzona w TripAdvisor

This hotel was the last hotel in our tour (Europamundo group) June 21, 2025 -we got dropped off to spend the night, since we were quite tired and didn't want to go out looking for restaurants, we opted to have dinner at the hotel restaurant in the lobby. The young lady who took our order was very nice, excellent communications skills. We were waiting for our food, when this young man blond haired waiter had a pizza in his hand looking for a table to serve it too -since we ordered a pizza - I flagged him down - he didn't say a word nor even looked at us -he rudely put the pizza on the table. We are 2 Asian guys - I felt bad -it seems beyond him to be serving 2 Asian guys. This person should not be in the service industry, he should be put in a place where he doesn't interact with people. Here in the US, we at least get a greeting from the server and when the food comes out -the server would say enjoy your meal. The lady waitress was super nice, the Indian waiter was also very courteous, even though he wasn't our server he brought us water when we asked for it. Asians beware and avoid this restaurant - go eat somewhere else, the rude waiter won't be happy to serve you.

A pleasant stay

Ocena na stronie TripAdvisor 4.0/5

907pdd Opinia zatwierdzona w TripAdvisor

A very good stay with plenty of parking. Staff very friendly and room was very clean. Loved the abundance of veggie options at breakfast, although at £21 a head it is a little pricey...knocked off a star as husband ended up having a cold shower, which isn't ideal. Also, a lady sitting right next to us at breakfast was on the phone to her friend on SPEAKERPHONE. I did ask her to stop but she was very rude and refused to use headphones/take her friend off speakerphone. Several staff members saw what she was doing and didn't acknowledge what she was doing or politely tell her to get off her phone. You wouldn't use speakerphone in a high street restaurant so why should your restaurant/bar be any different? Perhaps give your staff some training regarding this, as it hinders the experience for other guests... All in all, a very pleasant stay and we would definitely come here again =)

Dear PJ, Thank you for your TripAdvisor review about your experience at the hotel. I am delighted to hear that you enjoyed your stay overall, especially our friendly staff, clean rooms, and the variety of vegetarian options at breakfast. It’s always encouraging to know we’re getting the fundamentals right. I am sorry to hear about the cold shower your husband experienced—this is certainly not the standard we aim for and please be assured that maintenance already rectified the issue. We also appreciate you bringing the breakfast disturbance to our attention. You're absolutely right—speakerphone conversations in a shared dining space can be disruptive. We regret that this impacted your experience and that our team didn’t step in. Your feedback highlights an opportunity for us to improve staff training in how to handle situations like this with tact and professionalism, which we have since done. Thank you again for your constructive comments. We’re glad to hear you’d return, and we hope to make your next visit even more enjoyable. Kind regards, Terence

A wonderful surprise

Ocena na stronie TripAdvisor 5.0/5

collins1405 Opinia zatwierdzona w TripAdvisor

The room is simple but has everything you need, including daily replenishment of bottled water. The staff is very friendly and helpful—especially the night receptionist, a blond guy whose name I can't remember, but he was incredibly kind and assisted me a lot. If I had to mention one minor issue, it’s that there was no bath mat in the room and I had to request one for three days before I finally got it. However, this didn’t impact my overall experience.I’ll definitely be coming back.

Dear Collins, Thank you for your feedback regarding your recent stay with us. I am thrilled to know that you enjoyed your stay and that our team, especially our night receptionist, made such a positive impression— I have since passed on your appreciation! I apologize for the delay in providing you with a bath mat. That’s not the level of service we aim for, and your feedback will help us improve. It means a lot to know that this minor issue didn’t affect your overall stay. We truly look forward to welcoming you back for another wonderful visit soon! Kind regards, Terence

Overcharged, ignored by management, and treated poorly. Deeply disappointing stay at Novotel Brentford.

Ocena na stronie TripAdvisor 1.0/5

MojiandChoku Opinia zatwierdzona w TripAdvisor

During my stay, the hotel overcharged me, which I only discovered after receiving a fraud alert from my bank. When I contacted the hotel, staff acknowledged the overcharge and agreed to issue a refund, but no explanation was provided, and neither the General Manager nor the Duty Manager was willing to speak to me, despite repeated requests. This is completely unacceptable. It was particularly frustrating to see a noticeable drop in service during a Mercedes-Benz event, where regular guests were clearly treated as an afterthought. The overall management appeared unprofessional, and the staff were often inattentive.

Dear Supriya Misra, Thank you for your feedback and taking the time to share your experience. We are sincerely sorry to hear about the issues you encountered during your stay — especially the overcharge and the difficulty you faced in getting a satisfactory response. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been. Your feedback regarding the lack of communication and perceived drop in service during a recent event, is taken very seriously. We always aim to treat all our guests with the same high standard of care and attention, regardless of what events may be taking place, and we regret that this was not reflected during your visit. We investigated the matter internally and used your comments to help guide further improving both our communication and guest service. Hopefully the corrective action taken has gone someway in restoring your faith in the services we provide. Once again, we apologise for the inconvenience caused and thank you for bringing these matters to our attention. Kind regards, Terence

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 580 Liczba opinii 8.1/10 Lokalizacja
  • 1 127 Liczba opinii 7.5/10 Pokój
  • 1 188 Liczba opinii 8.1/10 Obsługa
  • 21 Liczba opinii 6.8/10 Internet
  • 583 Liczba opinii 8.6/10 Czystość
  • 387 Liczba opinii 8.1/10 Śniadanie
  • 315 Liczba opinii 8/10 basen
  • 6 Liczba opinii 5.7/10 Plaża

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