Novotel London Brentford 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 224

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Great West Road, TW80GP BRENTFORD, Wielka Brytania

Opis

O hotelu

  • Przestronny, nowoczesny hotel z parkingiem w sercu zachodniego Londynu

  • Zrelaksuj się w siłowni, podgrzewanym krytym basenie i stylowym sanarium

  • Rozkoszuj się doskonałą kuchnią międzynarodową i brytyjskimi klasykami

  • Odkryj znane na całym świecie atrakcje, takie jak Kew Gardens

  • Elastyczne sale konferencyjne w zachodnim Londynie umożliwiają organizację spotkań i wydarzeń.

Nasze pokoje

Lokalizacja hotelu

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
Wielka Brytania

Pozycja GPS:51.491003, -0.302124

Telefon
Faks +44 20 3693 1810

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

GOURMET BAR & RESTAURANT

Restauracja hotelowa w Brentford serwuje dania kuchni międzynarodowej i domowe klasyki, które zadowolą każdego. Oferujemy dania kuchni indyjskiej i azjatyckiej z makaronem, tajskie curry, wyśmienite burgery, sernik i sałatkę z egzotycznymi owocami.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 1 224

Ocena TripAdvisor  4.3/5  Liczba opinii: 1 497

Certyfikat Doskonałości 2025

Poor follow-up from management spoiled an otherwise decent stay

Ocena na stronie TripAdvisor 2.0/5

nzflyboy Opinia zatwierdzona w TripAdvisor

We stayed at Novotel London Brentford for a week. The hotel was clean enough and the rooms comfortable, but our stay was repeatedly disrupted by a hot-water problem. We reported it several times and were told three times that it had been fixed, yet even after fifteen minutes the shower still ran cold. Returning later, we found the TV didn’t work either. To the night staff’s credit, they moved us to another room at about 10 p.m., which finally had hot water. They were courteous and professional, but having to pack up and move mid-stay was hardly ideal. We asked several times for the manager to contact us, both to praise the staff who helped us and to discuss the issue. We even said he could either come and speak with us—or read a rather snotty review online, which his bosses might not appreciate. Unfortunately, we never heard from him. The hotel’s location is remote, about a 15-minute walk to Brentford or Kew Bridge stations and near enough to the motorway to notice traffic noise. We wouldn’t stay again.

Dear nzflyboy, Thank you for your detailed feedback following your recent week-long stay with us. While we are pleased to know that you found our rooms comfortable and our night staff courteous and professional, we are truly sorry to learn about the repeated hot-water issue and the inconvenience caused by having to relocate rooms during your stay. Please accept our sincere apologies for the disruption this caused, as well as for the technical difficulties you experienced with the television. This does not reflect the level of comfort and reliability we aim to provide. We are concerned to hear that, your numerous interactions with the Front Office Manager fell short of the management interaction you expected during your stay. We understand your disappointment, and once again apologise for the shortfall, which we have since addressed with you directly. Your feedback regarding the hotel’s location and environment is also appreciated, and we will take your comments into account as we continue to refine the experience we offer our guests. We value your recognition of the staff members who assisted you, and shared with them your praise. While we regret that this experience has influenced your decision not to return, we hope that in the future you may reconsider and allow us the opportunity to provide you with a fully enjoyable stay. Kind regards, Terence

Last minute booking, but found a real gem.

Ocena na stronie TripAdvisor 5.0/5

Nicola C Opinia zatwierdzona w TripAdvisor

We booked here last minute when the hotel we were supposed to stay in cancelled on us an hour before arrival. They were very accommodating, we even got upgraded to a premier, executive room. The breakfast was fabulous, the hotel spotlessly clean and it has underground parking and EV charging (which we desperately needed). There's a swimming pool too, but since we weren't expecting to stay here, we didn't use it. I would definitely return here.

Dear Nicola C, Thank you for choosing to stay with us and for sharing your kind feedback. We are delighted that we were able to assist you during an unexpected change of plans. In particular, that our team provided you with a comfortable and enjoyable experience, including an upgrade to one of our premier executive rooms. It is wonderful to hear that you appreciated our breakfast, cleanliness, and on-site amenities such as underground parking and EV charging. Your comments are truly encouraging for our team, who strive to ensure each guest has a seamless and pleasant stay. We hope that on your next visit you will have the opportunity to enjoy our swimming pool and other facilities as well. It would be our pleasure to welcome you back again in the future. Kind regards, Terence

Such a shame!!

Ocena na stronie TripAdvisor 2.0/5

Tom P Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Such a shame, I stayed here for business recently and whilst the food, rooms and general decor of the hotel was good, unfortunately I had issue of my room smelling of raw sewage, really disgusting!! After mentioning this at check out I was told “sorry, will get some one to look into that” bit late considering I was leaving!! I didn’t feel like the gentleman of reception was bothered about the issue, just happy to send me on my way!! Not great!!

Dear Tom P, Thank you for your feedback regarding your recent business stay with us. While we are pleased to hear that you found our food, guest rooms, and hotel décor to be of a good standard, we are concerned to learn about the unpleasant odor you experienced in your room. Please accept our apologies for the discomfort this caused during your stay. This is certainly not reflective of the high-quality environment we strive to provide for our guests. We are also disappointed to hear that your concern was not handled with the attentiveness and urgency it warranted at check-out. Rest assured, that we addressed this matter with our maintenance and front desk teams to ensure corrective actions were taken, including responding to you directly. We value your feedback, as it helps us enhance our services and guest experience. We therefore thank you once again for your feedback and hope you will give us another opportunity in the near future. Kind regards, Terence

Great place to be in London

Ocena na stronie TripAdvisor 5.0/5

karekarh Opinia zatwierdzona w TripAdvisor

Great place to stay. Comfortable rooms, good food and above all great hospitality. Special thanks to Shivang whose warm hospitality and eve smiling face made my stay comfortable. Shivang was very helpful and friendly. He made sure my stay was comfortable and also guided me to explore London. Great work Shivang. Keep It up 👍🏻

Dear HEMANT K, Thank you for such a wonderful feedback about your recent stay with us. I am pleased to know that you enjoyed our comfortable rooms, good food, and the warm hospitality from our team. A special thank you for recognizing Shivang — your kind words about his friendliness and helpful guidance will mean so much to him. I am proud to have him on our team, and it’s fantastic to know he helped make your stay even more memorable. I truly appreciate your recommendation and look forward to welcoming you back on your next visit to London. Kind regards, Terence

Great reception staff

Ocena na stronie TripAdvisor 5.0/5

PUBLUNCH80 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Please can you praise Georgia and Amy on reception for such a wonderful welcome to your beautiful establishment. Look after employees like these as they are amazing!! I suffer with anxiety and depression and staff like yours make me feel so comfortable and want to return. Thank you

Dear PUBLUNCH80, Thanks for such a kind feedback regarding your recent stay with us. I am delighted to hear that Georgia and Amy made you feel so welcome — they truly are valued members of our team, and your praise will mean the world to them. It means even more to know that their kindness and professionalism helped you feel comfortable and at ease during your stay. Creating a warm, supportive environment for our guests is what we strive for every day, and it’s heartwarming to know we made a positive difference for you. We hope to welcome you back again soon. With warmest regards, Terence

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 574 Liczba opinii 8.1/10 Lokalizacja
  • 1 169 Liczba opinii 7.3/10 Pokój
  • 1 201 Liczba opinii 8/10 Obsługa
  • 17 Liczba opinii 4.8/10 Internet
  • 567 Liczba opinii 8.3/10 Czystość
  • 407 Liczba opinii 8.2/10 Śniadanie
  • 336 Liczba opinii 7.8/10 basen

Zarządzane przez Trustyou

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Brentford - wszystkie nasze hotele

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