Novotel London Brentford 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 480

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Great West Road, TW80GP BRENTFORD, Wielka Brytania

Opis

O hotelu

  • Green Key Certified hotel

  • Indoor heated pool, sauna and fitness centre

  • 7 meeting rooms with top-quality facilities to cater for up to 64 guests.

  • Easy access to central London by rail/tube & 15 minutes from Brentford Gtech Community Stadium

  • 4 EV charging stations

Nasze pokoje

Lokalizacja hotelu

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
Wielka Brytania

Pozycja GPS:51.491003, -0.302124

Telefon
Faks +44 20 3693 1810

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

GOURMET BAR & RESTAURANT

Nasze menu inspirowane jest smakami z całego świata z wyborem regionalnych potraw. Niezależnie więc od tego, czy masz ochotę na brytyjskiego burgera czy japońskiego łososia z pastą miso, z pewnością zaspokoimy Twoje podniebienie.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 1 480

Ocena TripAdvisor  4.5/5  Liczba opinii: 1 457

Certyfikat Doskonałości 2023

Udany pobyt

Ocena klientów 4.0/5

Małgorzata Pobyt służbowy - Opinie potwierdzone ALL

Miła obsługa, personel zawsze pomocny. Czysto, pokoje wygodne, dobrze wyciszone, mimo blisko znajdującej się ruchliwej ulicy.

Dear Malgorzata B., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Swiston Antao Front Office Manager Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…804 | sw… I www.accorhotels.com

Gone downhill sadly

Ocena na stronie TripAdvisor 2.0/5

959willr Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Been coming here for years but despite being a platinum loyalty member, never seem to get the welcome amenities any more (we always do especially abroad) - if you get a nespresso machine that doesn’t leak all over the place you’ll be fortunate.

Dear Will R, Thank you for your feedback regarding your most recent stay with us. I was sorry to learn from the TripAdvisor review that you had concerns about your welcome amenities and Nespresso machines. I am even more sorry that these issues were not addressed during any of your previous stays with us. I therefore sincerely apologize for our shortfall, including any actions that might have hindered you from expressing your concerns directly with us. As per the communications shared with you since your review, I just want to reiterate how much we appreciate and value you at Novotel London Brentford. Please be assured that both the concerns you highlighted are noted and steps taken to prevent them from happening again. I therefore once again apologize for the inconveniences you experienced and I am looking forward to welcoming you back to the hotel for your next stay with us. Thank you once again for your feedback. Kind regards, Terence

Another great stay

Ocena na stronie TripAdvisor 5.0/5

Matthew T Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Once again came here for a business trip and had an issue with payment which was nothing to do with the hotel. The reason I bring this up is because the staff were great about it and was willing to help rather than push us to the side. Rooms are amazing, clean. Used the bar this time which was fine and food for breakfast in the morning was great and had a lot of choices. Overall another nice stay and will recommend to friends.

Dear Matthew T, Thank you for your Great Stay review following your recent stay with us for your business trip. I was pleased to read that the reception team assisted you with resolving the external payment issue you had. It was nice to know that you were able to try the bar during your most recent stay and enjoyed the experience. Thank you once again for your great review and recommending the hotel to your friends. We are looking forward to welcoming you back to the hotel again in the near future. Kind regards, Terence

Bad customer service

Ocena na stronie TripAdvisor 1.0/5

Cillian H Opinia zatwierdzona w TripAdvisor

Experience bad service We are a family of 3 ( Vietnamese ) checking in with the hotel for 2 nights. We got the room on the corner where you would have give to couple with kids. We went downstairs to restaurant for food. Massive restaurant, no customer but the gentleman gave us a tiny table near fire exit, the low key side of the restaurant. Been asking why we can’t sit in one of the booths front of the restaurant, the answer where they are booked. The incident occurred was 10 pm and we the last customer.

Dear Cillian H, Thank you for your feedback regarding your recent stay with us with your family. From your specific ratings it is unfortunate that the single incident you described so negatively impacted what seemed to have been an otherwise great 2 nights stay at the hotel. As we explained to you at the time of the incident and the signs displayed confirmed, a section of the restaurant was closed so that the chairs and carpets could be steam cleaned. You were also informed that the two booths at the front of the restaurant that you were requesting were either booked or occupied as the guests items were still visible in one of the booth. I am sorry that the explanation we provided to you at the time fell short of addressing your concern, which then so negatively impacted your overall perception of the services you received during your 2 nights stay. I therefore apologise for our failure to better communicate and address this during your stay. I can assure you that it is miscommunication that is at the source of this incident and nothing else. I am therefore hoping that my additional explanation now will go someway in restoring your faith in the level of service we provide at Novotel London Brentford. My apologies once again for any inconvenience caused and I am hoping that you and your family would consider returning to the hotel when you next visit London. Kind regards, Terence

Doskonała obsługa

Ocena klientów 4.5/5

Ewelina Pobyt służbowy - Opinie potwierdzone ALL

Bardzo sprawna obsługa dotycząca czystości pokoju.Mniej sprawna organizacja podczas śniadań przy dużej ilości gości. Widać wyraźnie , że personel się gubi i nie nadąża za bieżącymi zamówieniami. Ale jak się człowiek nie spieszy to po odczekaniu dostanie swoje zamówienie. Jest OK.

Dear Agnieszka K., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Swiston Antao I Front Office Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…804 | h6… I www.accorhotels.com

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 597 Liczba opinii 7.8/10 Lokalizacja
  • 1 160 Liczba opinii 7.6/10 Pokój
  • 1 209 Liczba opinii 8.1/10 Obsługa
  • 22 Liczba opinii 6.9/10 Internet
  • 576 Liczba opinii 8.2/10 Czystość
  • 430 Liczba opinii 7.7/10 Śniadanie
  • 328 Liczba opinii 8.2/10 basen
  • 6 Liczba opinii 5.6/10 Plaża

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