Aparthotel Adagio London Brentford 4 gwiazdki

Very good choice for a ten-day stay in London. The small flat comes with a fully equipped kitchen and the hotel offers a laundry room downstairs. Having said that the dryers needed repairs. It's conveniently situated with easy access to Heathrow and central London both on the piccadilly line which is a few minutes away on foot and accessible by bus. The staff is very helpful, polite and attentive. Overall good value for money considering all.

Hotel, że czujesz się jak w domu, sprzęty kuchenne, wszystko co niezbędne, jak na Londyn cena adekwatna do warunków.

It was a disappointing experience. The welcome drink I received was a bottle of water, my spouse standing next to me was not offered anything. Was hard to get service at times and if you wanted a coffee from the venue you needed to pay for a full breakfast. The room was spacious and nice. However, the fan was going the whole time and the dishwasher had issues. The bed was terrible, the mattress was too soft and lumpy and the base was on wheels so a small bump to the bed and it would all move. The venue was relatively clean and it was walking distance to a tube and south west train line which was a plus. Not a lot in the area tho.

Friendly staff. A very well appointed apartment with a great view. Very clean, although the bath mat was dirty on the underside. However there was a parking problem in that having paid at the hotel, I was issued with a default notice by pcm parking management, who have refused to acknowledge the payment. This saga is not yet resolved

Always pleased here but no has explained or apologised for the 2.30am fire alarm and evacuation. Only one man on site and silence from everyone. We didn’t sleep well that night and no one has apologised.

Excellent aparthotel to stay, good staff, property is good. The breakfast is ok. Vegan cakes, croissant and more fresh options should be served. the baked bean was average. Please try to request high floor.

We stayed for six nights in this apartment hotel. The location is close to bus and a metro station (four stops away by bus). The room was big with a fully equipped kitchen. The breakfast is simple yet adequate to start a day. Staff are friendly and helpful. There is no housekeeping service during the stay. Hotel staff always fight with housekeeping contractors who don't do their job properly. The hotel needs to find ways to make rooms cleaner and tidier.

I have registered an official complaint with Accor( Adagio's Parent Company) and will wait to see the outcome of that. Suffice to say the entire FOH team are unfit for purpose and need to be either replaced or taken off the floor until they are actually trained. Senior management have little handle on anything. Point of note to the FOH Manager: Maybe if you spent more time training your staff rather than being on here things might be better. General / Rooms: I could run my finger through the lines of scum & dirt both in the rooms and at breakfast. Carpets which were disgusting to look at let alone walk on and should be an embarrassment to the location. Doors which didn't fit door frames requiring substantial strength to open or close making them a fire hazard. Aircon that constantly whines keeping you up at night. Used coffee pods in rooms. Dirty utensils, sticky surfaces. Not enough towels for guests. Literally had to explain to clueless staff how Accors Guest Loyalty Scheme works as they didn't have a clue. This is management's fault for ineffective or I imagine non existent training. If there had've been another room in another group hotel within 25 miles I would've packed the three of us up and walked out of there. Talking of management, repeated requests to meet and discuss issues or be called not followed through on requiring me to then, repeatedly, chase them up about it. Totally ineffective when assistant manageress actually met me which I firmly believe only happened when I took my phone out, showed the reception staff Accor's Client Relations number and made clear that if I wasn't met I'd talk to them and have them phone the management to explain themselves. Breakfast: No food labelling, food kept at unsafe temperatures I've stayed in numerous Accor brands around the world and understand that 1. Things DO go wrong from time to time 2. Have never experienced anything like the shambolic, disorganised and unprofessional approach of the staff at this property, I have stayed at camp sites with better standards and customer service than this place. The ONLY professional, helpful and tbh saving grace, staff wise was the night man who was a pleasure to meet. I cannot stress enough how much this place should be avoided.

Bardzo miła obsługa, czyste duże pokoje z pięknym widokiem. Jeden z ciekawszych hoteli w jakim byłem

This is our third time staying here and nothing we can find to fault the apartment. It's clean, spacious, conveniently located to transport links and also a Sainsbury's if you fancy to cook rather than eating out. Guest services team do their best to assist you . We have never tried their breakfast as prefer to cook our own, however the selection looks more than reasonable.

Stayed in studio and extended stay extra night,which is something of a recommendation.Clean,fresh,well laid out space.Plenty of room for 3.Could do with more cutlery and glasses ,however.BBC iplayer would not work second night no matter how hard we tried-small irritation and it defeated teenager and twenty something not just their Mum! Winter garden is quite spacious and would be great in warmer weather,bit cold currently.Good soundproofing.Pleasant reception area.Parking signage could be improved.