Aparthotel Adagio London Brentford 4 gwiazdki

Ocena klientów 4.3/5 Liczba opinii: 721

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Aparthotel Adagio London Brentford
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+ 8 Usługi

O hotelu

  • Appartements spacieux et accueillants

  • Designer Lobby

  • 3. Service de de conciergerie et salle de fitness

  • A 15 minutes en voiture de l'aéroport d'Heathrow

  • Accès facile au centre de Londres en train ou en métro

Usługi w hotelu i w okolicy

Zameldowanie od: 15h00

Wymeldowanie do: 11h00

Płatne usługi

Usługi i informacje praktyczne
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Zwierzęta mile widziane Płatne usługi
  • Hotel z całkowitym zakazem palenia
  • Klimatyzacja
  • Języki, jakimi posługuje się personel hotelu
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowanie Płatne usługi
  • Concierge
Gastronomia
  • Śniadanie Płatne usługi
Rozrywka
  • Centrum fitness

Lokalizacja hotelu

Aparthotel Adagio London Brentford

Key Eye Tower
Ealing Road
Brentford
TW8 0FL londyn
wielka brytania

Tel: +442037505000

Zameldowanie od: 15h00

Wymeldowanie do: 11h00

  • GREAT WEST ROAD EALING ROAD :  65 Ealing Road

  • SOUTH EALING :  Picadilly Line South Ealing

  • Samolotem

    LONDON HEATHROW W 10,78km / 6,7 mil

  • Pociągiem

    BRENTFORD W 0,8km / 0,5 mil

Pozycja GPS:51.490875, -0.302916

Nasze pokoje

Opinie gości dotyczące hotelu
Aparthotel Adagio London Brentford

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.3/5

Liczba opinii: 721

tripadvisor

Ocena TripAdvisor 4.5/5

Liczba opinii: 621

2021 Certyfikat wysokiej jakości TripAdvisor
Certyfikat Doskonałości 2021

Worst apart hotel for family

Ocena na stronie TripAdvisor 1.0/5

Aditya2894 04/08/2021 Opinia zatwierdzona w TripAdvisor

Nightmare check in experience got check in at 10 pm (2hours after arrival) even though I was with 2 years old son. Completely disrespectful team and general manager is the biggest disappointment and completely careless. Room full of filthy drug smell and white powder all over the floor completely unhygienic

Adagio London Brentford

Ocena na stronie TripAdvisor 5.0/5

Resort315260 01/08/2021 Opinia zatwierdzona w TripAdvisor

Absolutely loved my stay at Adagio. Fabulous apartment with hotel facility, the views from winter garden balcony is beyond words… Very customer oriented reception team available anytime to resolve issues, professional, friendly and efficient excellent management team from GM to reception The unsung hero’s of Cleaning and house keeping hardworking excellent team spotless cleaning and very accommodating and efficient If I need to I wouldn’t Jesi state to stay there again

Great stay

Ocena na stronie TripAdvisor 5.0/5

wazfish 25/02/2021 Opinia zatwierdzona w TripAdvisor

We were staying at the hotel for 16 nights ahead of flying back to Australia. The hotel was kept in a very clean state during our stay and the staff were all excellent in making sure people were following the rules in relation to the corona virus. We had a 1 bed apartment with kitchen and lounge area which was a great size for the 2 of us. The bed was very comfortable and the bathroom facilities were excellent.

Dear Guest, Thank you for taking the time to write a review. My team and I very much appreciate your kind words and we’re glad to have been a part of your visit. We look forward to welcoming you back at Adagio London Brentford in near future. Kind regards, Satyam Talwar General Manager

Comfortable stay

Ocena na stronie TripAdvisor 4.0/5

Margaret3594 10/09/2020 Opinia zatwierdzona w TripAdvisor

We were really pleased with our accommodation except we had no hot water, slight problem resulting in us having to move apartments the following day. Are you aware that hot water has to above 50 degrees C to kill bacteria? The water in the second apartment was just acceptable. The staff were very helpful. Apartments was well equipped for self-catering but I don't think you want your guests to cook a meal. A challenge with a small saucepan no lid, a small fry pan just big enough for 2 eggs, BYO egg slice required and a very large pot no lid but big enough to cook a one pot casserole for 10 people!

Dear Margaret, Thank you very much for leaving your feedback and its shame we couldn't get 5stars. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Regarding the water, indeed it should be above 60 degree C to kill bacteria which my maintenance team do follow on rooms check but as we having a individual water tanks in all apartments where they got timers to heat water I believe when you must have use the shower the temperature went down. Rest assured we will address them to maintenance team for further actions. I hope you will give us another chance to welcome you back in Adagio London Brentford. Kind regards, Satyam Talwar General Manager

Staying at the adagio

Ocena na stronie TripAdvisor 4.0/5

littlesteve859 22/06/2020 Opinia zatwierdzona w TripAdvisor

People who work there are fantastic, would stay there again without any second thoughts . Staff so so helpful, nothing is to much trouble. There for you 24 hours a day. Would recommen this hotel to anyone

Hello littlesteve859! Thank you for taking the time to leave us your feedback, we really appreciate it! It was great to hear your compliments towards our staff, I am sure your comments will serve them as motivation to keep up the good work. We would love to welcome you back again in the future. Kind regards,

Kew gardens serviced apartment

Ocena na stronie TripAdvisor 4.0/5

Dentist82 Business - 01/02/2020 Opinia zatwierdzona w TripAdvisor

Very good choice for a ten-day stay in London. The small flat comes with a fully equipped kitchen and the hotel offers a laundry room downstairs. Having said that the dryers needed repairs. It's conveniently situated with easy access to Heathrow and central London both on the piccadilly line which is a few minutes away on foot and accessible by bus. The staff is very helpful, polite and attentive. Overall good value for money considering all.

Wspaniale

Ocena klientów 5.0/5

Justyna Rodziny - 08/01/2020 Opinie potwierdzone ALL

Hotel, że czujesz się jak w domu, sprzęty kuchenne, wszystko co niezbędne, jak na Londyn cena adekwatna do warunków.

Dear Justyna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Docobo Assistant Front Office Manager

Disappointed. But the room had space.

Ocena na stronie TripAdvisor 2.0/5

Leonard T Family - 05/12/2019 Opinia zatwierdzona w TripAdvisor

It was a disappointing experience. The welcome drink I received was a bottle of water, my spouse standing next to me was not offered anything. Was hard to get service at times and if you wanted a coffee from the venue you needed to pay for a full breakfast. The room was spacious and nice. However, the fan was going the whole time and the dishwasher had issues. The bed was terrible, the mattress was too soft and lumpy and the base was on wheels so a small bump to the bed and it would all move. The venue was relatively clean and it was walking distance to a tube and south west train line which was a plus. Not a lot in the area tho.

Dear Leonard T, Thank you for taking the time to leave us your feedback, even though we would have hoped for a more positive one, we take on board all your comments. I believe the welcome drink would have been for your ALL status as Silver member, unfortunately the welcome drink is solely for the member and not for all the party in the reservation, hence why we would not have offer another complimentary welcome drink to your spouse. We currently do not have a public coffee service at the property and only when breakfast is taken coffee is provided, however all our apartments have a Nespresso coffee machine for our guests to enjoy during their stay. I was glad to hear you liked the spaciousness of the apartment and you found it to be nice! Regarding the bed I was surprise to hear your bad experience as it is normally one of the highlights from the guests comments, but we will continue to review the state of the mattresses and change them when necessary. Thanks again for your review, and I hope you will give us another chance to welcome you in the future. Kind regards, Pablo Saval

A very good hotel

Ocena na stronie TripAdvisor 5.0/5

934ivanj Solo travel - 30/10/2019 Opinia zatwierdzona w TripAdvisor

Friendly staff. A very well appointed apartment with a great view. Very clean, although the bath mat was dirty on the underside. However there was a parking problem in that having paid at the hotel, I was issued with a default notice by pcm parking management, who have refused to acknowledge the payment. This saga is not yet resolved

Dear 934ivanj, We very much appreciate your review and fantastic comments. I will be sharing it with the staff and I am sure they will be thrilled and will motivate them to continue providing great service. We look forward to welcoming you again in the future. Kind regards, Pablo Saval

Nice stay

Ocena na stronie TripAdvisor 4.0/5

909hywelw Family - 24/09/2019 Opinia zatwierdzona w TripAdvisor

Always pleased here but no has explained or apologised for the 2.30am fire alarm and evacuation. Only one man on site and silence from everyone. We didn’t sleep well that night and no one has apologised.

Excellent aparthotel to stay, good staff, property is good.

Ocena na stronie TripAdvisor 5.0/5

Navo_11 Business - 18/09/2019 Opinia zatwierdzona w TripAdvisor

Excellent aparthotel to stay, good staff, property is good. The breakfast is ok. Vegan cakes, croissant and more fresh options should be served. the baked bean was average. Please try to request high floor.

A nice stay in West London

Ocena na stronie TripAdvisor 3.0/5

nanbao_trip Couples - 10/07/2019 Opinia zatwierdzona w TripAdvisor

We stayed for six nights in this apartment hotel. The location is close to bus and a metro station (four stops away by bus). The room was big with a fully equipped kitchen. The breakfast is simple yet adequate to start a day. Staff are friendly and helpful. There is no housekeeping service during the stay. Hotel staff always fight with housekeeping contractors who don't do their job properly. The hotel needs to find ways to make rooms cleaner and tidier.

Greeting from Adagio London Brentford nanbao_trip!!! I appreciate you taking the time to leave us your feedback from your recent stay with us. I was pleased to see you enjoyed the location of the Aparthotel and that you found the apartment to be big and with the amenities required. It is great to hear your comments regarding our staff and I am sure they will be delighted with them. At Adagio, we only provide complimentary housekeeping service for stays of over 7 nights. Of course we have the option of providing different levels of cleaning service upon request for a fee. Nevertheless I was disappointed to see your comments about the cleanliness and attitude of the staff. Please rest assured we are working as a team to bring the standards where they need to be. Thanks again for staying with us and we hope to welcome you again in the future. Best regards, Pablo Saval

Appalling Stay. Total Lack of Service, No Clue on Guest Services.

Ocena na stronie TripAdvisor 1.0/5

EasternEuroExpert Friends getaway - 20/06/2019 Opinia zatwierdzona w TripAdvisor

I have registered an official complaint with Accor( Adagio's Parent Company) and will wait to see the outcome of that. Suffice to say the entire FOH team are unfit for purpose and need to be either replaced or taken off the floor until they are actually trained. Senior management have little handle on anything. Point of note to the FOH Manager: Maybe if you spent more time training your staff rather than being on here things might be better. General / Rooms: I could run my finger through the lines of scum & dirt both in the rooms and at breakfast. Carpets which were disgusting to look at let alone walk on and should be an embarrassment to the location. Doors which didn't fit door frames requiring substantial strength to open or close making them a fire hazard. Aircon that constantly whines keeping you up at night. Used coffee pods in rooms. Dirty utensils, sticky surfaces. Not enough towels for guests. Literally had to explain to clueless staff how Accors Guest Loyalty Scheme works as they didn't have a clue. This is management's fault for ineffective or I imagine non existent training. If there had've been another room in another group hotel within 25 miles I would've packed the three of us up and walked out of there. Talking of management, repeated requests to meet and discuss issues or be called not followed through on requiring me to then, repeatedly, chase them up about it. Totally ineffective when assistant manageress actually met me which I firmly believe only happened when I took my phone out, showed the reception staff Accor's Client Relations number and made clear that if I wasn't met I'd talk to them and have them phone the management to explain themselves. Breakfast: No food labelling, food kept at unsafe temperatures I've stayed in numerous Accor brands around the world and understand that 1. Things DO go wrong from time to time 2. Have never experienced anything like the shambolic, disorganised and unprofessional approach of the staff at this property, I have stayed at camp sites with better standards and customer service than this place. The ONLY professional, helpful and tbh saving grace, staff wise was the night man who was a pleasure to meet. I cannot stress enough how much this place should be avoided.

Dear EasternEuroExpert, Thank you for taking the time to leave us your feedback. I apologise for the issues you encountered during your stay, and I hope the solutions provided by the GM, directly to you were satisfactory. Please rest assured that measures have been taken and are in place, to avoid the problems highlighted happening again. Best regards, Pablo Saval

Hotel w którym czuje się jak w domu

Ocena klientów 4.5/5

Krzysztof Pobyt służbowy - 15/05/2019 Opinie potwierdzone ALL

Bardzo miła obsługa, czyste duże pokoje z pięknym widokiem. Jeden z ciekawszych hoteli w jakim byłem

Dear KRZYSZTOF, We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Brentford. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again! Kind Regards, Lina Dronseikaite Assistant Front Office Manager

Excellent Apartment

Ocena na stronie TripAdvisor 5.0/5

Ttipton Business - 01/03/2019 Opinia zatwierdzona w TripAdvisor

This is our third time staying here and nothing we can find to fault the apartment. It's clean, spacious, conveniently located to transport links and also a Sainsbury's if you fancy to cook rather than eating out. Guest services team do their best to assist you . We have never tried their breakfast as prefer to cook our own, however the selection looks more than reasonable.

Dear Ttipton, WoW, thank you so much for your excellent review! It is always a pleasure to receive positive feedback, specially from regular guests such as yourself. I will make sure to share your comments with our team as this will serve as an encouragement to keep up the good work. We are continuously improving our breakfast offer and hopefully you will get to taste it next time you stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasant ,well laid out space

Ocena na stronie TripAdvisor 4.0/5

859gillb Family - 23/01/2019 Opinia zatwierdzona w TripAdvisor

Stayed in studio and extended stay extra night,which is something of a recommendation.Clean,fresh,well laid out space.Plenty of room for 3.Could do with more cutlery and glasses ,however.BBC iplayer would not work second night no matter how hard we tried-small irritation and it defeated teenager and twenty something not just their Mum! Winter garden is quite spacious and would be great in warmer weather,bit cold currently.Good soundproofing.Pleasant reception area.Parking signage could be improved.

Najnowsze opinie: 20

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