Dear Ravi, Thank you for taking the time to complete our guest satisfaction survey and for sharing your feedback. We're delighted to hear that you found your room clean and that you appreciated the excellent soundproofing despite our close proximity to Heathrow Airport. It's also wonderful to know that our team, check-in, and check-out services contributed positively to your stay. We appreciate your comments regarding the lack of a refrigerator and the performance of the air conditioning. As a budget-friendly hotel, our rooms are designed to provide comfortable accommodation with essential amenities while keeping our rates affordable. We are also sorry to hear that the air conditioning did not cool the room to your expectations. We will share your feedback with our maintenance team to ensure the system is operating as intended. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your family back to ibis Budget London Heathrow Central in the future. Kind regards, Shamshuddin Choudhary Duty Manager ibis Budget London Heathrow Central

Lieber Hans, danke für Ihren Besuch und das exzellente Feedback dazu. Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten. Wir sind stolz, dass Sie unsere Sauberkeit und Organisation schätzen. Besonders die herzliche Unterstützung durch unser Team am Empfang hat Ihren Aufenthalt bereichert. Dennoch bedauern wir, dass nicht alle Bereiche Ihren Erwartungen entsprachen. Ihre Hinweise zur Ausstattung nehmen wir ernst und prüfen Möglichkeiten zur Optimierung. Abschließend positiv gesehen, hoffen wir, dass unser Frühstücksangebot und die nachhaltigen Initiativen Ihren Aufenthalt abgerundet haben. Es wäre schön, wenn wir Sie auch in der Zukunft wieder bei uns begrüßen könnten. Freundliche Grüße Shamshuddin Choudhary, Duty Manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found the room very well cleaned during your stay, and we truly appreciate your positive comments regarding our housekeeping team. However, we are sorry to learn that your arrival experience did not meet your expectations. Please allow us to clarify that standard check-in time is from 15:00, while early check-in is subject to availability and an additional charge. We understand your concern regarding different prices being mentioned; this can occur depending on the exact arrival time and room readiness at that moment. Regarding luggage storage, we would like to clarify that we do not have a dedicated cloakroom facility. However, we are able to store luggage until 16:00 on the day of arrival or departure, as we utilise a guest room for this service, which is also required for incoming guest check-ins. For this reason, we are unfortunately unable to store luggage beyond 16:00. We apologise for any inconvenience this may cause and appreciate your understanding. Thank you once again for your valuable feedback. We sincerely regret any inconvenience caused and appreciate your comments as they help us improve our guest communication and overall service standards. We hope to have the opportunity to welcome you back again in the future for a more seamless experience. Kind regards, Tasneem Duty Manager ibis budget London Heathrow Central

Dear Walid, Thank you for taking the time to share your feedback. We are sorry to learn that your arrival experience was frustrating and that you felt disappointed by the interactions you had with our team. We fully understand that travel can be stressful, particularly when unexpected payment issues arise after a long journey. As a hotel, we are required to obtain a successful payment authorisation before providing access to accommodation. While we appreciate that you offered alternative forms of identification and explained that the issue with your card would be resolved the following morning, our team must follow the same payment procedures for all guests and cannot accept passports, driving licences, or other personal documents as a substitute for payment. These procedures are in place to protect both guests and the hotel, and unfortunately our team does not have the authority to override them. However, we are sorry if this was not communicated to you in a manner that felt helpful, understanding, or respectful. Professional and courteous service should be provided in all circumstances, and your comments regarding your interactions with both our night and morning teams will be reviewed internally. We appreciate your feedback, as it provides an opportunity to improve not only our service delivery but also how we explain important hotel policies during difficult situations. Thank you again for sharing your experience, and we wish you all the best in your future travels. Kind regards, Kyle Furman Night Manager ibis budget London Heathrow Central

Sehr geehrter Gast, vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie unsere Lage genossen haben. Leider bedauern wir, dass die Größe der Zimmer nicht Ihren Erwartungen entsprach. Wir werden Ihr Feedback berücksichtigen, um unsere Dienstleistungen weiter zu verbessern. Mit freundlichen Grüßen, K Furman Nachtmanager Ibis Budget London Heathrow Central

Dear Regina, Thank you for taking the time to share your feedback following your recent stay with us. We are very sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies regarding the cleanliness concerns, the cups not being replaced, the room ventilation, and the overall comfort of your stay. This is certainly not the standard of service we aim to provide to our guests. Regarding the air conditioning and ventilation, had this been brought to our attention during your stay, we would have been more than happy to assist you promptly and investigate the issue immediately with our maintenance team. We also understand your disappointment regarding the tea and coffee facilities in the room. Your comments have been noted and shared with the relevant departments for review. Please rest assured that your feedback regarding housekeeping standards and room presentation has been addressed with our team to help us improve our service moving forward. Thank you once again for your comments, and we hope to have the opportunity to provide you with a better experience in the future. Kind regards, Tasneem Duty Manager ibis budget London Heathrow Central

Dear Hartmut, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you found your room clean and comfortable, and that you enjoyed our breakfast and value for money. We appreciate your comments regarding our location, and as you mentioned, we are ideally situated for the airport, though further from the city centre. We’re sorry to hear about your experience with the lift and the level of service. Your feedback regarding staff presence and communication has been shared with our team so we can continue to improve. Please note that our reception is open 24 hours, and during check-in we do inform guests that hairdryers, irons, and ironing boards are available from reception upon request. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to ibis budget London Heathrow Central for an even better stay in the future. Kind regards, Tasneem Duty Manager ibis budget London Heathrow Central

Dear Ms. A., Thank you very much for your wonderful feedback and for rating your stay 90/100. We are delighted to hear that you appreciated our location close to the airport and that you found the connections to central London convenient, even with the journey time of around one hour. It’s also very pleasing to know that your room was cleaned daily and that you were satisfied with the overall cleanliness and service provided by our team. We truly appreciate your positive ratings for check-in, accommodation, WiFi, and departure, as well as your recognition of our sustainability efforts. Your feedback regarding the breakfast selection is also noted, and we will share this with our team as we continuously look for ways to improve our offering. Thank you once again for recommending us. We hope to have the pleasure of welcoming you and your family back to ibis budget London Heathrow Central in the future. Kind regards, Tasneem Bukhari Duty Manager ibis budget London Heathrow Central

Dear Jonas, Thank you for sharing your feedback regarding your stay at ibis budget London Heathrow Central from 24-02-26 to 27-02-26. We are very sorry to hear that you found issues with cleanliness during your visit. We would like to note that no issues were reported to us during your stay. Had these concerns been brought to our attention, we would have been happy to assist you immediately or offer a room change to ensure your comfort. Please rest assured that your feedback will be shared with our housekeeping and maintenance teams to prevent similar situations in the future. We hope to have the opportunity to welcome you back and provide the experience you expect from our hotel. Kind regards, Tasneem Bukhari Duty Manager ibis budget London Heathrow Central

Dear Mr. M., Thank you very much for sharing your detailed feedback and for rating your stay 80/100. We are delighted to hear that you enjoyed your 5-day stay at ibis budget London Heathrow Central. It’s wonderful to know that you found our hotel clean, well-maintained, and appreciated the friendliness and professionalism of our team. Your recommendation means a lot to us. We also appreciate your constructive comments regarding breakfast variety. We understand that more options, especially different types of bread beyond toast, would enhance the guest experience, and your feedback will be shared with our team as we continue to improve our services. Thank you for highlighting both the convenience of our location near the airport and the balance between costs and central London hotels — it’s a helpful perspective for future guests. We hope to welcome you back again for another comfortable and enjoyable stay.

Sehr geehrte Frau D., Vielen Dank für Ihre positive Rückmeldung. Es freut uns zu hören, dass Sie mit Ihrem Aufenthalt zufrieden waren und alles zu Ihrer Zufriedenheit war. Ihre lobenden Worte sind eine große Motivation für unser Team. Mit freundlichen Grüßen, Vaisakh S Duty Manager Ibis Budget London Heathrow Central

Sehr geehrter Herr W., vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt in unserem Hotel. Es freut uns zu hören, dass Sie mit der Sauberkeit und dem Komfort Ihres Zimmers sowie der Internetverbindung zufrieden waren. Wir bedauern, dass die nicht zu öffnenden Fenster und die Luftzirkulation durch die Klimaanlage Ihren Aufenthalt beeinträchtigt haben. Ihre Anmerkungen sind uns wichtig und werden bei zukünftigen Planungen berücksichtigt. Mit freundlichen Grüßen, Vaisakh S Duty Manager ibis budget London Heathrow Central

Dear Valued Guest , Vielen Dank für Ihr positives Feedback. Es freut uns zu hören, dass Sie mit der Anbindung und dem Service unseres Teams zufrieden waren. Ihre Zufriedenheit ist uns wichtig, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. R Aziz Duty Manager ibis budget London Heathrow Central

Dear Mohammad H., Thank you so much for your wonderful feedback and for taking the time to share your experience with us. We’re delighted to hear you had a smooth booking, check-in, and check-out, and that you found our team welcoming. Your kind words about the cleanliness, value for money, and overall stay mean a lot to us. We’re glad your family trip was enjoyable and hope to welcome you back to ibis budget London Heathrow Central on your next visit. Winnie Noronha, Front Office Manager.

Lieber Johnny B., Vielen Dank für Ihr ausführliches Feedback. Wir freuen uns, dass Sie unser Hotel als komfortabel, außergewöhnlich sauber und mit einem hervorragenden Preis-Leistungs-Verhältnis empfunden haben. Es ist auch schön zu wissen, dass Ihre Buchung, Ihr Check-in und Ihr Check-out reibungslos und effizient verliefen. Uns ist bewusst, dass unser Hotel etwas weiter vom Zentrum Londons entfernt liegt, aber wir freuen uns, dass Sie das nicht von einem erneuten Besuch abgehalten hat. Für zukünftige Besuche empfehlen wir Ihnen, die nahegelegenen öffentlichen Verkehrsmittel zu nutzen, die eine bequeme Anbindung an die Stadt bieten. Ihre positiven Worte über unsere Sauberkeit und unseren Service motivieren unser Team, diese hohen Standards beizubehalten. Wir danken Ihnen für Ihre anhaltende Unterstützung und freuen uns darauf, Sie bald wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Winnie Noronha Front Office Manager

Dear Martina, Thank you for your wonderful feedback! We are delighted to hear that you had a pleasant and peaceful stay with us. It’s especially great to know that our team, particularly at breakfast service, contributed to your satisfaction. We appreciate your comments regarding WiFi access and ease of access and will take them into consideration as we strive to improve our services. We look forward to welcoming you back soon! Best regards, Tasneem Bukhari Duty Manager Ibis Budget London Heathrow Central

Dear Guest, We are very pleased that you appreciate the friendliness of our staff and the quiet location of our hotel. However, we deeply regret that the cleanliness of your room and the functionality of the heating/air conditioning did not meet your expectations. We understand that this may have caused inconvenience, and we sincerely apologize for this. Additionally, we take your comments regarding the fire alarms very seriously and will investigate this matter to prevent such incidents in the future. We are committed to providing our guests with a pleasant experience and will carefully review the points you have raised. Nevertheless, we would like to remind you that our rooms are equipped with triple-glazed windows to ensure a quiet atmosphere, and we offer breakfast options from 4 a.m. to help you start your day in the best possible way. We hope to fully impress you with our service during your next stay. Kind regards, Shawaiz Ahmed Customer Service Agent

Dear guest We very much appreciate your comments regarding your stay at the ibis budget London Heathrow Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Manisha Costa Guest service agent