Novotel Sydney City Centre 4 étoiles

Note Avis clients (Note ALL) 3.8/5 1 777 avis

Novotel Sydney City Centre - Image 1
Novotel Sydney City Centre - Image 2
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Description

Les plus de l'hôtel

  • Located in the heart of Sydney CBD close to Wynyard station and iconic Sydney attractions

  • Features 24 hour reception and onsite parking

  • 283 comfortable rooms with new beds

  • Newly renovated and rebranded

Nos hébergements

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Localisation de l'hôtel

Novotel Sydney City Centre

7 to 9 York Street
2000 SYDNEY
Australie

GPS:-33.86481857299805, 151.20530700683594

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux non admis
  • Restaurant
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Etablissement entièrement non-fumeurs
  • Service en chambre

BIRDIE BAR & BRASSERIE

Experience the culinary tapestry at Birdie inspired by the curious & colourful Australian little bird, named Lori, where traditional and modern seamlessly intertwine in our British inspired menu, with local Australian flavours.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  3.8/5  1 777 avis

Note TripAdvisor  2.5/5  13 avis

OK for leisure, look elsewhere for business or longer stays

Note TripAdvisor 3.0/5

Gerry_W_Reisenberger Professionnel - Avis TripAdvisor

Decent and consistent experience in line with my other Novotel stays. What works against this hotel is the building it’s in. A very cramped building, with small hallways, low ceilings and small windows. This gives the entire hotel a bit of a claustrophobic and dark feeling, while the rooms actually are nicely done up. The room is nice, comfortable bed, and everything was clean and stylish. For a longer stay the cupboard could be a bit larger especially if are with 2 people (I was travelling solo so it was fine). I must admit that they dropped the ball a bit on the bathroom design. The sink area is a bit small and with a slightly different layout, they could have made better use of overall floor space. Noise levels in the hotel are considerable, both from other rooms as well as from outside. I had a room on the 14th floor and street noise was clearly audible, as one other review also highlights. It’s no surprise as the windows seem to be the original ones from the 1970’ies with just some flimsy second layer of glazing having been applied. Hotel management should have bitten the bullet during the renovation and put in proper double glazing, the cold could be felt through the glass. Rooms do not come with a desk or a desk chair, only with some weird slidable table that doubles as a makeshift desk, which you have to use while sitting on the couch. This makes anything more than just a few emails a tedious exercise. What really needs to be sorted out though is the WiFi: on the Novotel hotel page it boasts “fast WiFi”. Not only was the speed excruciatingly slow, it was often impossible to connect at all (on multiple devices) or it just dropped the connection completely despite signal strength showing full bars. In light of the above I would not recommend this hotel for business travellers. What I also don’t understand is staff knocking on my door despite the “Do not disturb” sign. When I pointed out the sign, I got a “sorry”. I had a late checkout which I had arranged the night before but apparently this was not conveyed to housekeeping, so again the procedures and training as mentioned in other reviews come into play. I wonder if Kim Stredder will come with her boilerplate reply that “we appreciate your feedback” as per the other reviews or that anything will actually be done. It seems reviews are consistently average or poor, and it’s raked 183 out of 191 hotels in Sydney - something I would be extremely worried about as a General Manager! Location is very convenient, only 2 minutes walk to the Wynyard train station which takes you to the airport and therefore I would consider this hotel again, but only for leisure or if business for 1 night only.

Dear Gerry, thank you for your feedback on your recent stay, I appreciate your comments on improvement. Please note all windows have been double glazed at the hotel and most guests are satisfied with the rooms outside noise level, I am sorry if it did not meet your needs. The desk is part of the design of the room, we have deliberately gone and created more space in the room. Regarding the Wifi, we are aware of its patchiness and are working as fast as possible to have this issue rectified. I will follow up with the team why they have entered your room on do not disturb as this is not common practice. Gerry I am sorry if we did not meet your expectations on your recent stay, but we do hope to serve you better next time. Kind regards, Kim S General Manager

Great location

Note TripAdvisor 2.0/5

portas1971 En couple - Avis TripAdvisor

Location is one of the only attractions of this hotel. From the time we arrived, the front staff were underwhelming and inattentive. (Exactly as other reviews suggested) It was like extracting teeth trying to get information about our stay at the hotel. As a guest, one should not have to ask basic questions regarding the hotel amenities and conditions. Breakfast was well below average. Very small ‘array’ of food on offer. Taxi pickup/drop off is not ideal. Only safe pickup place is across a busy 4 lane road. Weird fact: A sign placed in the bathroom states you must shower with bathroom door closed or you may incur a $2000 fine if fire brigade is called due to steam build up. Solution - Why not provide a bloody fan on your bathrooms!!!! This should not be listed as a preferred Qantas hotel.

Dear Portas1971, Thank you for your feedback on your recent stay. I am really sorry to hear you did not enjoy your time with us, please allow me to express my sincere apologies. I appreciate your feedback regarding the team, most of our guests enjoy the customer service provided and I will follow up accordingly. Regarding the location for taxi pick up/drop off unfortunately, we are just off the offramp of the harbor bridge and have no influence on a stopping zone in front of the hotel. I am really sorry we did not deliver this time, but it is our hope to serve you better next time. Kindest regards, Kim S General Manager

Service Client inexistant

Note TripAdvisor 1.0/5

Mylene V Avis TripAdvisor

Je n'ai pas pu séjourner à l'hotel car mon vol a été annulé à cause des terribles émeutes en Nouvelle Calédonie, l'hotel m'a facturé l'intégralité de ma reservation soit 1200 euros, ils refusent tout remboursement, ne répondent à aucun mail... service client inexistant.

Ottima posizione

Note TripAdvisor 3.0/5

fabiom367 En couple - Avis TripAdvisor

Hotel si trova in un ottima posizione, vicino a tutto e con fermate treni e metro vicini. Reception eccellente, peccato x le stanze molto molto polverose. Disgustoso vedere i piatti lasciati nei corridoi per intere giornate. Okay per 3/4 notti

Dear fabiom367 thank you for your review of your recent stay. We appreciate the feedback and hope to welcome you back again soon. Kind regards Kim S General Manager

Super bien situé, chambre silencieuse et lit confortable

Note Avis clients 4.5/5

Marxim En couple - Avis confirmés ALL

Nous sommes arrivés à 10h du matin et nous avons avoir tout suite notre, chose que nous avons grandement apprécié compte tenu qu'on avait quitté Paris 26h plus tôt. La seule chose qu'on regrette c'est le prix excessif du petit déjeuner. On aurait aimé qu'une option moins onéreuse plus simple soit proposée. Sinon l'hôtel est situé à 900 m du quai d'embarquement des bateaux de croisière, une station de tramway qui se trouve à 200 m du l'hôtel permet de s'y rendre, c'est très pratique et pas cher.

Dear Marc, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Johnny Sanaullah

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 1 339 avis 9.4/10 Site
  • 1 785 avis 6/10 Chambre
  • 1 315 avis 7/10 Service
  • 43 avis 2.1/10 Internet
  • 916 avis 4.7/10 Confort
  • 724 avis 5.3/10 Propreté
  • 492 avis 3/10 Installations
  • 336 avis 6/10 Petit déjeuner

Dispensé par Trustyou

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