Swissôtel Sydney

Note Avis clients (Note ALL) 4.4/5 7 044 avis

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Swissôtel Sydney - Image 1
Swissôtel Sydney - Image 2
Swissôtel Sydney - Image 3
Swissôtel Sydney - Image 4
68 Market Street, 2000 SYDNEY, Australie

Description

Les plus de l'hôtel

  • Hôtel cinq étoiles récemment rénové au centre de Sydney.

  • En plein centre-ville, près de sites emblématiques et du shopping haut de gamme

  • Piscine extérieure chauffée et spa primé

  • Blaxland Ballroom, classée au patrimoine, pour des évènements regroupant jusqu'à 400 personnes

  • Restaurant innovant servant une cuisine australienne moderne et saisonnière

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir
Découvrir

Localisation de l'hôtel

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australie

GPS:-33.870635, 151.207363

Téléphone
Fax +61 2 9238 8899

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Ten Stories

Perché au-dessus de l'animation des rues de la ville, découvrez notre oasis Ten Stories. Savourez un menu unique mêlant plats à partager et à la carte, élaborés à partir de produits locaux et des ingrédients emblématiques de Swissôtel.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.4/5  7 044 avis

Note TripAdvisor  4.3/5  3 959 avis

Certificat d'excellence 2025

Note Avis clients 2.0/5

Philippe V. En famille - Avis confirmés ALL

4 nuits à l’hôtel. Chambres très bien 1 ascenseur en panne sur 3 seulement. Longue attente aux ascenseurs. Un jour tous les ascenseurs défaillants : j’ai essayé d’utiliser l’escalier pour descendre : je suis resté bloqué dans la cage d’escalier 20 min car toutes les portes étaient fermées. J’ai du téléphoné à la réception qui m’a finalement libéré. Le restaurant est en rénovation. Le petit déjeuner est servi dans une salle transformée : peu de choix , attente , ..

Dear Philippe, Thank you for sharing your experience following your recent stay at Swissôtel Sydney. I am pleased to hear that you found your room very nice, but I am truly sorry that several aspects of your stay caused frustration. I apologise for the inconvenience caused by the elevator outages and the long waits you experienced. While we are undertaking a refurbishment project to improve our elevators and overall guest experience, I understand that this impacted your stay significantly. Regarding the stairwell incident, our stairwells are fire evacuation routes and are designed to be locked from the inside for safety. I am sorry this caused confusion and delay, and I appreciate you bringing it to our attention. We will review procedures with our team to ensure guests can safely navigate these areas if needed. Regarding breakfast, I appreciate your patience while our restaurant undergoes renovations. We are working to provide a comfortable and enjoyable dining experience despite temporary limitations, but I acknowledge that service and selection fell short during your visit. We value your loyalty as a Classic member and your trust in Swissôtel Sydney. Your feedback has been shared with the relevant teams to ensure these issues are addressed promptly, and I hope you might consider staying with us again once renovations are complete so you can fully enjoy our facilities as intended. Warm regards, Michelle Holdsworth Front Office Manager

Note Avis clients 3.0/5

Anne G. En famille - Avis confirmés ALL

Pour un hôtel 5 étoiles j'ai été déçue du restaurant qui ne propose pas beaucoup de choix. La commande en chambre fonctionne mal par qr code..

Dear Arune, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the restaurant offering and the QR-code room service ordering did not meet your expectations for a five-star experience. Your comments are important to us and will be shared with our food and beverage and technology teams as we continue to review and improve both menu variety and the reliability of our in-room dining systems. We appreciate your honest feedback and hope to have the opportunity to provide you with a more seamless and satisfying experience in the future. Best wishes, Siddoway Moe Assistant Front Office Manager Swissotel Sydney

Note Avis clients 4.0/5

Pierre B. En couple - Avis confirmés ALL

Dans l’ensemble tout était très bien. Avec un bémol pour le housekeeping, une seule tasse à café à partir du 2 eme jours, et restriction de serviettes et tapis de bain le dimanche… par ailleurs le ménage est limite.

Dear Mr. B., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, the service from our team, and our dining and lounge experiences. Your generous ratings and willingness to recommend both our hotel and the ALL loyalty programme are sincerely appreciated. At the same time, we have carefully noted your comments regarding housekeeping, including the limited coffee cups, towel and bathmat restrictions on Sunday, and issues with the bathroom cleanliness. Please accept our sincere apologies for any inconvenience caused. Your feedback has been shared with our housekeeping team to ensure these matters are addressed and that our standards consistently meet guest expectations. We are also pleased that our sustainability initiatives and the recognition you received as an ALL Silver member contributed positively to your experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an even more seamless and enjoyable stay. Should you require any assistance with a future reservation, please do not hesitate to contact us. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney

Note Avis clients 5.0/5

Virshna H. En famille - Avis confirmés ALL

Hôtel de très bon standing, avec des chambres confortables et spacieuses. Breakfast excellent et varié avec des produits de qualité et un choix très large. Séjour très reposant et piscine disponible dans l'immeuble.

Dear Virshna, Thank you for your wonderful 10/10 review and for choosing Swissôtel Sydney for your family stay. We’re delighted to hear you enjoyed our central location near Sydney Tower, along with the comfort and spaciousness of your room. It’s also great to know our breakfast selection and quality exceeded your expectations, and that the pool added to a relaxing and enjoyable stay for your family. Thank you for your Silver status with ALL Accor Live Limitless. We truly appreciate your loyalty and hope to welcome you and your family back again very soon. Sincerely, Michelle Holdsworth Front Office Manager

Note Avis clients 1.5/5

Patrick S. En famille - Avis confirmés ALL

Le Swissotel se veut un hotel de luxe, mais plusieurs prestations ne sont vraiment pas. a la hauteur: Les clients doivent faire la queue aux ascenseurs pendant 10 minutes en moyenne pour monter/descendre de leur chambre (a chaque fois). L'Un des 3 ascenseurs entre la rue et le lobby ne fonctionne pas, mais aussi l'un des 3 ascenceurs entre le lobby et les chambres ne fonctionne pas...depuis 6 mois...et devrait etre repare pour Mars 2026! Il y avait avant 2 restaurants, maintenant l'un d'entre eux est ferme. Celui qui reste a un service d'un motel (reclamer des couverts 3 fois, une mayonnaise qui n'est jamais arrivee, une confusion au niveau des menus, le serveur qui renverse le vin sur la table au lieu de faire gouter dans le verre et qui entraine une tache de vin sur ma chemise...). Les lits etaient egalement tres durs, mais ils ont mis un topper sur nos matelats la deuxieme nuit. Bref, rapport qualite prix plus que mediocre, meme si l'hotel est bien situe. Je ne reviendrai pas.

Dear Patrick, Thank you for taking the time to provide such detailed feedback. We sincerely regret that your stay did not meet expectations and that several aspects of the hotel’s operations impacted your experience. The ongoing lift issues and the resulting wait times are understandably frustrating, and we apologise for the inconvenience this caused. We would like to assure you that a lift modernisation and repair program is in place, with works scheduled to significantly improve reliability and capacity as the project progresses. We are also very sorry to hear about your experience in our restaurant. The service issues you described, including delays, confusion and the handling of your wine service, are not acceptable and fall well below the standards we expect of our team. This feedback has been shared with our Food & Beverage management for immediate review and retraining. We appreciate you acknowledging the adjustment made to your bedding, however we regret that this was needed to make your stay more comfortable. Thank you again for sharing your honest feedback. While we are disappointed to hear you would not return, your comments are invaluable as we continue to work on improving both our facilities and service delivery. Best wishes, Siddoway Assistant Front Office Manager Swissotel Sydney

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 3 276 avis 9.6/10 Site
  • 3 705 avis 7.5/10 Chambre
  • 3 748 avis 7.6/10 Service
  • 47 avis 4.6/10 Internet
  • 1 378 avis 4.6/10 Installations
  • 1 152 avis 6.8/10 Propreté
  • 969 avis 6.8/10 Petit déjeuner
  • 610 avis 5.7/10 Qualité/prix

Dispensé par Trustyou

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