Swissôtel Sydney

Note Avis clients (Note ALL) 4.3/5 7 071 avis

Meilleur prix
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Swissôtel Sydney - Image 1
Swissôtel Sydney - Image 2
Swissôtel Sydney - Image 3
Swissôtel Sydney - Image 4
68 Market Street, 2000 SYDNEY, Australie

Description

Les plus de l'hôtel

  • Hôtel cinq étoiles récemment rénové au centre de Sydney.

  • En plein centre-ville, près de sites emblématiques et du shopping haut de gamme

  • Piscine extérieure chauffée et spa primé

  • Blaxland Ballroom, classée au patrimoine, pour des évènements regroupant jusqu'à 400 personnes

  • Restaurant innovant servant une cuisine australienne moderne et saisonnière

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir
Découvrir

Localisation de l'hôtel

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australie

GPS:-33.870635, 151.207363

Téléphone
Fax +61 2 9238 8899

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Ten Stories

Perché au-dessus de l'animation des rues de la ville, découvrez notre oasis Ten Stories. Savourez un menu unique mêlant plats à partager et à la carte, élaborés à partir de produits locaux et des ingrédients emblématiques de Swissôtel.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.3/5  7 071 avis

Note Avis clients 3.5/5

Emmanuel E. M. D. Professionnel - Avis confirmés ALL

Malgré des pb techniques , declenchement alarme , ascenseur en panne 1 sur 3 , le sejour fut agreable grace à un personnel attentionné et competent .

Dear Mr. D., I hope you are well. Warm greetings from Swissôtel Sydney. Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to learn that, despite the technical issues encountered including the alarm activation and one of the three elevators being out of service you still had an overall pleasant stay thanks to the attentiveness and professionalism of our team. Your special mention of Mylene is truly appreciated, and we will be delighted to share your kind comments with her. Please accept our sincere apologies for the inconveniences caused by these technical disruptions, as well as for the slow WiFi connection. We fully understand how important these aspects are, particularly during a business trip. Your feedback has been shared with our technical teams to ensure improvements are made, especially regarding internet speed and reliability. We also sincerely thank you for recognizing our sustainability efforts and for your loyalty as an ALL Classic member and Accor Vacation Club member. We hope to have the pleasure of welcoming you back soon and providing you with a seamless and fully satisfactory experience on your next visit. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney

Note Avis clients 3.0/5

Mehdi C. En famille - Avis confirmés ALL

Bel hôtel, bien situé mais le service n’est pas à la hauteur. Facture présentée ne correspondait pas au devis transmis lors de la réservation Coca cola commandé jamais obtenu Alarme incendie un matin. Le personnel de l’hôtel n’a donné aucune explication et n’a pas été rassurant pour les clients Procédure à revoir

Dear Mr. C., Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret that your experience did not fully meet your expectations, despite the quality of our location and facilities. Please accept our apologies for the discrepancy between the invoice presented and the quotation provided at the time of booking. This is certainly not the standard we aim to uphold, and we understand the frustration this may have caused. Your comment has been forwarded to the relevant department for review to ensure greater accuracy and transparency going forward. We are also very sorry for the unfulfilled beverage order, as well as for the lack of communication and reassurance from our team during the fire alarm incident. Guest safety and clear communication are of utmost importance, and your feedback has highlighted areas where our procedures and staff response require improvement. Your remarks regarding the check-in experience, service levels, and overall coordination of our team have been shared with hotel management for careful follow-up. We take this feedback seriously and are committed to making the necessary improvements to enhance our guests’ experience. We do, however, appreciate your positive comments regarding the hotel’s location, WiFi quality, and your strong confidence in the ALL Accor loyalty program. Thank you as well for your continued loyalty as a Classic member. We truly hope to have the opportunity to welcome you again in the future and to restore your confidence by providing a more seamless and satisfactory stay. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney

Note Avis clients 2.0/5

Philippe V. En famille - Avis confirmés ALL

4 nuits à l’hôtel. Chambres très bien 1 ascenseur en panne sur 3 seulement. Longue attente aux ascenseurs. Un jour tous les ascenseurs défaillants : j’ai essayé d’utiliser l’escalier pour descendre : je suis resté bloqué dans la cage d’escalier 20 min car toutes les portes étaient fermées. J’ai du téléphoné à la réception qui m’a finalement libéré. Le restaurant est en rénovation. Le petit déjeuner est servi dans une salle transformée : peu de choix , attente , ..

Dear Philippe, Thank you for sharing your experience following your recent stay at Swissôtel Sydney. I am pleased to hear that you found your room very nice, but I am truly sorry that several aspects of your stay caused frustration. I apologise for the inconvenience caused by the elevator outages and the long waits you experienced. While we are undertaking a refurbishment project to improve our elevators and overall guest experience, I understand that this impacted your stay significantly. Regarding the stairwell incident, our stairwells are fire evacuation routes and are designed to be locked from the inside for safety. I am sorry this caused confusion and delay, and I appreciate you bringing it to our attention. We will review procedures with our team to ensure guests can safely navigate these areas if needed. Regarding breakfast, I appreciate your patience while our restaurant undergoes renovations. We are working to provide a comfortable and enjoyable dining experience despite temporary limitations, but I acknowledge that service and selection fell short during your visit. We value your loyalty as a Classic member and your trust in Swissôtel Sydney. Your feedback has been shared with the relevant teams to ensure these issues are addressed promptly, and I hope you might consider staying with us again once renovations are complete so you can fully enjoy our facilities as intended. Warm regards, Michelle Holdsworth Front Office Manager

Note Avis clients 3.0/5

Anne G. En famille - Avis confirmés ALL

Pour un hôtel 5 étoiles j'ai été déçue du restaurant qui ne propose pas beaucoup de choix. La commande en chambre fonctionne mal par qr code..

Dear Arune, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the restaurant offering and the QR-code room service ordering did not meet your expectations for a five-star experience. Your comments are important to us and will be shared with our food and beverage and technology teams as we continue to review and improve both menu variety and the reliability of our in-room dining systems. We appreciate your honest feedback and hope to have the opportunity to provide you with a more seamless and satisfying experience in the future. Best wishes, Siddoway Moe Assistant Front Office Manager Swissotel Sydney

Note Avis clients 4.0/5

Pierre B. En couple - Avis confirmés ALL

Dans l’ensemble tout était très bien. Avec un bémol pour le housekeeping, une seule tasse à café à partir du 2 eme jours, et restriction de serviettes et tapis de bain le dimanche… par ailleurs le ménage est limite.

Dear Mr. B., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, the service from our team, and our dining and lounge experiences. Your generous ratings and willingness to recommend both our hotel and the ALL loyalty programme are sincerely appreciated. At the same time, we have carefully noted your comments regarding housekeeping, including the limited coffee cups, towel and bathmat restrictions on Sunday, and issues with the bathroom cleanliness. Please accept our sincere apologies for any inconvenience caused. Your feedback has been shared with our housekeeping team to ensure these matters are addressed and that our standards consistently meet guest expectations. We are also pleased that our sustainability initiatives and the recognition you received as an ALL Silver member contributed positively to your experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an even more seamless and enjoyable stay. Should you require any assistance with a future reservation, please do not hesitate to contact us. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney

D'autres internautes évaluent notre hôtel

  • 3 257 avis 9.6/10 Site
  • 3 682 avis 7.5/10 Chambre
  • 3 716 avis 7.6/10 Service
  • 46 avis 4.7/10 Internet
  • 1 430 avis 4.5/10 Installations
  • 1 144 avis 6.8/10 Propreté
  • 961 avis 6.6/10 Petit déjeuner
  • 596 avis 5.7/10 Qualité/prix

Dispensé par Trustyou

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