布里斯班花园城市美居酒店 4 星

客户意见评级 (ALL 评级) 3.8/5 1,101 评论

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MacGregor 街 18 号, 4122 UPPER MOUNT GRAVATT, 澳大利亚

描述

酒店其他优惠

  • 新装修的公共空间和每个客房的空调系统

  • 提供会议与活动空间、免费无线网络和店内停车场

  • 一流的服务、24 小时接待服务、公用洗衣设施以及轻松的氛围

  • 每间客房都设有带迷你冰箱的小厨房

  • 从酒店到布里斯班中央商务区需要 15 分钟，到韦斯特菲尔德花园城 2 分钟，到黄金海岸 30 分钟

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酒店位置

布里斯班花园城市美居酒店

MacGregor 街 18 号
4122 UPPER MOUNT GRAVATT
澳大利亚

GPS:-27.565799, 153.086611

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抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.8/5  1,101 评论

TripAdvisor 评级  3.0/5  22 评论

客户意见评级 1.5/5

Cuihong L. 商务住宿 - 所有已确认评论

整体体验很一般。卫生间水压不稳定，出水量时大时小，淋浴的水管由于压力不稳定，时不时发出很吵的声音，夜里被吵醒好多次。住了四晚，淋浴间里的头发都没清理过。自助的速溶咖啡袋子上甚至有蛛网，应该是很久没换过了。早餐很简单。可选的不多。前台人员也不太热情，不知道是不是因为我是中国人，他们对老外很热情。唯一还不错的点是位置还不错，靠近商场，交通也方便。

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Himanshu Malhotra Front Office Manager

客户意见评级 4.0/5

Duan M. 单人住宿 - 所有已确认评论

卫生方便

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sourabh J. Front Office, Mercure Garden City

Would never book again!

Tripadvisor 评级 1.0/5

RachelL621 经 TripAdvisor 认证的评论

My stay was deeply disappointing. The room’s cleanliness and maintenance fell far below Accor standards (including mould in the shower, dirty cups left behind, and empty body wash dispensers), security measures were inadequate, and housekeeping entering without knocking. I raised these concerns at checkout and again via email, yet I have not received any response from management.

Dear Rach, Thank you for sharing your experience with us. I sincerely apologize for the shortcomings you encountered during your stay. Cleanliness and maintenance are of utmost importance, and I regret that we did not meet your expectations in these areas. Additionally, I understand your concerns regarding security and housekeeping protocols. Your feedback is valuable, and it will be addressed with our team to ensure improvements. I am sorry to hear that you have not received a response; we will review our communication processes to enhance our guest relations. Himanshu Malhotra Front Office Manager

Great stay, wonderful staff

Tripadvisor 评级 5.0/5

Melissa L 经 TripAdvisor 认证的评论

Great service. Staff were very kind. Room clean and comfy and hotel is in a great location. Easy M1 access and plenty of food options at nearby shopping centre. Good for business as convenient to access airport if you allow for peak hour. Five stars.

Dear Guest, Thank you so much for your wonderful review and five‑star rating. We’re delighted to hear that you enjoyed our friendly service, comfortable rooms, and convenient location. It’s great to know our proximity to the M1, nearby dining options, and easy airport access helped make your stay smooth and productive. Himanshu Malhotra Front Office Manager

Friendly staff but average rooms.

Tripadvisor 评级 3.0/5

Tina E 经 TripAdvisor 认证的评论

I have stayed twice so far. Friendly staff. The first large room was a bit warm as the air conditioner seemed to struggle to keep up. There is no flyscreens on the windows so when you open them bugs fly in. My TV had no remote on the second visit. I reported it and they tried some other remotes they have but none seemed to work so they just said 'bad luck'. When I tried to watch my TV from my iPhone, it connected to a TV on a lower level instead. There is also no power points next to the bed so you can only charge devices on the other side of the room. Phone did not work either to be able to call reception. If you are looking for the QR code to order anything, sometimes they are behind the pillow on the bed and you can't see them.

Dear 20tinae, Thank you for taking the time to share your feedback and for choosing to stay with us again. We’re really glad to hear that our team made you feel welcome, though we’re disappointed to learn that several aspects of your room didn’t meet expectations. We appreciate you highlighting the issues with the air conditioning, window screens, and the TV remote. Your experience with the TV connection and the response you received is certainly not the standard we aim for, and we’ll be addressing this with our team to ensure it doesn’t happen again. We’re also reviewing the placement of QR codes and the availability of bedside power points and working phones, as these conveniences make a big difference to a comfortable stay. Your feedback is incredibly valuable and helps us improve the experience for all guests. We hope we’ll have the chance to welcome you back and provide a stay that reflects the level of comfort and service we strive for Himanshu Malhotra Front Office Manager

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其他网络用户评价我们的酒店

  • 493 评论 9.6/10 位置
  • 875 评论 5.8/10 房间
  • 738 评论 7.3/10 服务
  • 20 评论 6/10 上网
  • 481 评论 5/10 清洁度
  • 205 评论 6/10 早餐
  • 21 评论 4.8/10 酒吧和饮品
  • 14 评论 2.1/10 游泳池

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