布里斯班花园城市美居酒店 4 星

客户意见评级 (ALL 评级) 3.8/5 1,109 评论

保证最优惠房价
布里斯班花园城市美居酒店 - Image 1
布里斯班花园城市美居酒店 - Image 2
布里斯班花园城市美居酒店 - Image 3
布里斯班花园城市美居酒店 - Image 4
MacGregor 街 18 号, 4122 UPPER MOUNT GRAVATT, 澳大利亚

描述

酒店其他优惠

  • 新装修的公共空间和每个客房的空调系统

  • 提供会议与活动空间、免费无线网络和店内停车场

  • 一流的服务、24 小时接待服务、公用洗衣设施以及轻松的氛围

  • 每间客房都设有带迷你冰箱的小厨房

  • 从酒店到布里斯班中央商务区需要 15 分钟，到韦斯特菲尔德花园城 2 分钟，到黄金海岸 30 分钟

我们的客房

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

布里斯班花园城市美居酒店

MacGregor 街 18 号
4122 UPPER MOUNT GRAVATT
澳大利亚

GPS:-27.565799, 153.086611

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  1,109 评论

TripAdvisor 评级  3.0/5  22 评论

Would never book again!

Tripadvisor 评级 1.0/5

RachelL621 经 TripAdvisor 认证的评论

My stay was deeply disappointing. The room’s cleanliness and maintenance fell far below Accor standards (including mould in the shower, dirty cups left behind, and empty body wash dispensers), security measures were inadequate, and housekeeping entering without knocking. I raised these concerns at checkout and again via email, yet I have not received any response from management.

Dear Rach, Thank you for sharing your experience with us. I sincerely apologize for the shortcomings you encountered during your stay. Cleanliness and maintenance are of utmost importance, and I regret that we did not meet your expectations in these areas. Additionally, I understand your concerns regarding security and housekeeping protocols. Your feedback is valuable, and it will be addressed with our team to ensure improvements. I am sorry to hear that you have not received a response; we will review our communication processes to enhance our guest relations. Himanshu Malhotra Front Office Manager

Great stay, wonderful staff

Tripadvisor 评级 5.0/5

Melissa L 经 TripAdvisor 认证的评论

Great service. Staff were very kind. Room clean and comfy and hotel is in a great location. Easy M1 access and plenty of food options at nearby shopping centre. Good for business as convenient to access airport if you allow for peak hour. Five stars.

Dear Guest, Thank you so much for your wonderful review and five‑star rating. We’re delighted to hear that you enjoyed our friendly service, comfortable rooms, and convenient location. It’s great to know our proximity to the M1, nearby dining options, and easy airport access helped make your stay smooth and productive. Himanshu Malhotra Front Office Manager

Friendly staff but average rooms.

Tripadvisor 评级 3.0/5

Tina E 经 TripAdvisor 认证的评论

I have stayed twice so far. Friendly staff. The first large room was a bit warm as the air conditioner seemed to struggle to keep up. There is no flyscreens on the windows so when you open them bugs fly in. My TV had no remote on the second visit. I reported it and they tried some other remotes they have but none seemed to work so they just said 'bad luck'. When I tried to watch my TV from my iPhone, it connected to a TV on a lower level instead. There is also no power points next to the bed so you can only charge devices on the other side of the room. Phone did not work either to be able to call reception. If you are looking for the QR code to order anything, sometimes they are behind the pillow on the bed and you can't see them.

Dear 20tinae, Thank you for taking the time to share your feedback and for choosing to stay with us again. We’re really glad to hear that our team made you feel welcome, though we’re disappointed to learn that several aspects of your room didn’t meet expectations. We appreciate you highlighting the issues with the air conditioning, window screens, and the TV remote. Your experience with the TV connection and the response you received is certainly not the standard we aim for, and we’ll be addressing this with our team to ensure it doesn’t happen again. We’re also reviewing the placement of QR codes and the availability of bedside power points and working phones, as these conveniences make a big difference to a comfortable stay. Your feedback is incredibly valuable and helps us improve the experience for all guests. We hope we’ll have the chance to welcome you back and provide a stay that reflects the level of comfort and service we strive for Himanshu Malhotra Front Office Manager

Comfortable room

Tripadvisor 评级 5.0/5

pezandmez2016 Couples - 经 TripAdvisor 认证的评论

We had a great stay our room was comfortable. The staff were friendly and helpful. The breakfast is good, very tasty and gave us a lift to start our day. The Garden City shopping area is within walking distance and the M1 is easy to get to.

Dear Guest, Thank you for sharing your lovely feedback. We’re delighted to hear that you had a great stay and found your room comfortable. It’s wonderful to know our friendly team and tasty breakfast helped start your day on a positive note. We’re also glad you enjoyed the convenience of our location, with Garden City and the M1 so close by. We truly appreciate you choosing to stay with us and hope to welcome you back again soon. Himanshu Malhotra

⭐️ Star out of 5

Tripadvisor 评级 1.0/5

NorthStar36020266963 商务住宿 - 经 TripAdvisor 认证的评论

⭐ 1 out of 5 stars As long-time Accor members, we were extremely disappointed with our stay at Mercure Brisbane Garden City. Upon arrival, I was met with an abrupt receptionist who refused to let me check in because the booking was under my husband’s name. He was at work and arriving later, which meant I had to wait — something we’ve never experienced at any other hotel, Accor or otherwise. The room was overpriced for what it offered. The shower was dirty and barely worked, and the overall cleanliness and service were well below Accor standards. We expect better from an Accor property and sadly will not be returning.

Dear Guest, Thank you for taking the time to share your experience, and for your long-standing loyalty as Accor members. We’re truly sorry to hear that your recent stay fell so far short of the standards you rightfully expect. Your check‑in experience is particularly concerning. While we do have procedures in place for guest security, these should always be handled with clarity, warmth, and flexibility — not abruptness. We apologise that this was not your experience, and we’ll be reviewing this with our team to ensure our approach is both secure and welcoming. We’re also disappointed to learn about the issues with cleanliness and the condition of your room. This is not reflective of the level of comfort or care we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We genuinely appreciate your feedback, as it helps us improve and better support our guests. While we understand your decision, we hope you might reconsider in the future and allow us the opportunity to provide the high‑quality stay you should always expect from an Accor property. Himanshu Malhotra Front Office Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 491 评论 9.6/10 位置
  • 888 评论 5.5/10 房间
  • 736 评论 7.4/10 服务
  • 19 评论 6.8/10 上网
  • 484 评论 4.7/10 清洁度
  • 202 评论 5.8/10 早餐
  • 198 评论 6.5/10 性价比
  • 22 评论 5/10 酒吧和饮品

支持方 Trustyou

我们在附近的其他酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。