曼特拉玛丽酒店 - 布里斯班 4 星

客户意见评级 (ALL 评级) 3.8/5 844 评论

保证最优惠房价
曼特拉玛丽酒店 - 布里斯班 - Image 1
曼特拉玛丽酒店 - 布里斯班 - Image 2
曼特拉玛丽酒店 - 布里斯班 - Image 3
曼特拉玛丽酒店 - 布里斯班 - Image 4
70 Mary Street, 4000 布里斯班, 澳大利亚

描述

酒店其他优惠

  • 酒店位于市中心

  • 宽敞的自助式公寓

  • 设施丰富的健身房、室外泳池和日间水疗中心

  • 步行可到达购物区和餐饮区

  • 屡获殊荣的内部日间水疗中心

我们的客房

酒店位置

曼特拉玛丽酒店 - 布里斯班

70 Mary Street
4000 布里斯班
澳大利亚

GPS:-27.472089, 153.026861

电话
传真 +61 7 3102 5194

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 健身中心
  • 无限网络
  • 空调

游泳馆

The pool is located on level 3 and is open from 6:00am until 10:00pm. The pool is accessible through the gym. For the safety of our guests, please note that no glass is permitted around pool areas.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  844 评论

TripAdvisor 评级  3.5/5  1,823 评论

Minimal Use.

Tripadvisor 评级 2.0/5

Ro H 经 TripAdvisor 认证的评论

It’s a very central hotel. If you walk through the casino you can acces south bank on foot. At night you can listen to the intense construction workers and machinery or the police sirens. The shower is a high step up over the bath. There was mould in my bathroom and shower. The carpets are very dirty and stained. Crockery available a hit and miss. Uneven. The lift is wonky. Under renovation.

Hi Ro, Thank you for sharing your feedback regarding your recent stay. I’m sorry to hear that your experience did not meet your expectations and appreciate you bringing these issues to our attention. I’m glad you enjoyed our central location, but I apologize for the disturbances from the nearby construction and any noise that impacted your stay. We understand that these external factors can be disruptive and appreciate your understanding as we navigate this period of renovation. Regarding the cleanliness issues you encountered, including the mould in the bathroom and stained carpets, please accept my sincerest apologies. I will ensure that your comments are addressed with our housekeeping team to improve our standards. Your feedback about the crockery and the lift is also valuable as we work to enhance our facilities. Thank you for taking the time to provide your input. We hope to have the opportunity to improve your experience in the future. Kind Regards, Travis Barnes Front Office Supervisor

Nightmare - Do NOT stay here

Tripadvisor 评级 1.0/5

M W 经 TripAdvisor 认证的评论

The carpet was visibly dirty and stained, the room key needed to be re cut 4 times to work, there was visible dirt on carpets, floors, surfaces. I would not stay here, parking is a nightmare - in the event that you do book/ secure it you will be met with tenants blocking the driveway/ access/ spaces/ driving dangerously. The staff were very friendly but couldn't do anything regarding the rooms not having having been cleaned. There is no food and construction work is 24/7. This was so bad i have asked it be removed from our corporate travel system. I've never stayed anywhere this dirty, i can now see multiple reviews regarding the need for cleaning to be reviewed - which means it's not been reviewed/ attended to after multiple pieces of feedback.

Hi Melinda, Thank you for taking the time to share your detailed feedback. I sincerely apologize for the issues you experienced during your stay at Mantra on Mary. It is unacceptable to hear about the cleanliness of your room and the state of the carpets, as well as the challenges you faced with parking and access. We take your comments very seriously and will address them with our housekeeping and maintenance teams immediately. Your feedback about the room keys and the noise from construction is also important, and we will work on improving these areas to ensure a better experience for our guests. I understand your frustration, and I’m truly sorry that we fell short in providing the quality of service you expected. We are committed to making the necessary improvements, and I appreciate you bringing these matters to our attention. If you are open to it, I would love the opportunity to discuss your experience further and regain your trust. Please feel free to reach out directly. please email me at travis.barnes@mantra.com.au Kind Regards, Travis Barnes Front Office Supervisor

hotel of last resort especially if you are not fit and young

Tripadvisor 评级 2.0/5

dcahz 经 TripAdvisor 认证的评论

Dont stay here unless there are no other options as it is soo noisy and next to a construction site. Parking is very limited and on a first come first served basis, The units are very old and tired. The bathroom is really dangerous being a shower over a bath. There are no antislip mats on the tiled floor or the bath and the residual cleaner in the bath makes it even more slippery. It is a very high sided bath so really hard to get into. There is no breakfast

Hi Dcahz, Thank you for sharing your feedback regarding your recent stay at Mantra on Mary. We’re truly sorry to hear that your experience did not meet your expectations. We apologize for the noise issues related to the nearby construction site and understand how disruptive this can be. We’re also sorry for the inconvenience with our parking arrangements. Unfortunately CBD Parking is quite scarce and we try to prewarn all of our guests prior to arrival. We appreciate your comments about the bathroom and the safety concerns you mentioned. We take these matters seriously and will review the current setup to explore possible improvements, including the addition of anti-slip mats. Your feedback helps us address these issues to enhance guest safety and comfort. Regarding breakfast, while we do not offer this service, we are always happy to provide recommendations for local dining options. Thank you for bringing these concerns to our attention. We hope you might consider giving us another chance to provide you with a more satisfactory experience in the future. Warm Regards, Travis Barnes Front Office Supervisor

Avoid at all cost!

Tripadvisor 评级 1.0/5

Dave S 商务住宿 - 经 TripAdvisor 认证的评论

Massive construction site next door working through the night= ZERO SLEEP🤬. Having rooms open on that side of the building show a lack of respect for guests. When I quizzed reception they said that they worked “quite late”. DO NOT STAY HERE!

Hi Dave, Thank you for sharing your feedback, and I’m truly sorry to hear about the difficulties you faced during your stay at Mantra on Mary. I understand how disruptive the noise from the nearby construction site must have been, and I apologize for the impact it had on your ability to sleep. We strive to ensure our guests have a comfortable and restful experience. The construction work is unfortunately beyond our control as it is a state development project who do not advise when they will have a heavier impact with noise. but we are exploring ways to mitigate its impact on our guests. We appreciate your comments about the room location and will review our procedures to better manage this situation in the future. We value your feedback and hope that you might consider giving us another opportunity to provide you with a more pleasant stay. Kind Regards, Travis Barnes

Worst stay ever

Tripadvisor 评级 1.0/5

louisemB7823EB Couples - 经 TripAdvisor 认证的评论

Do not stay. The noise works go all night and it’s impossible to sleep. DO NOT STAY Didn’t notice it was all night although it says could end at 10. IT DOES NOT had to leave and then book another hotel. When I rang the lady on the phone was horrid and more or least advised I was an idiot. Mmm sorry from interstate I don’t know your building activity nor am i interested

Hi Louise, Thank you for sharing your feedback, and I’m very sorry to hear about the challenges you faced during your stay at Mantra on Mary. I understand how frustrating the noise from the nearby construction must have been. Unfortunately, the construction is part of a state government Cross River Rail project, which sometimes involves night work approved by the government and is beyond our control. We are aware of the impact this can have on our guests and are exploring ways to better manage and communicate this situation. I also regret to hear about your experience with our staff. We strive to provide excellent customer service, and I’m sorry if our response did not meet that standard. Your feedback about the phone call has been taken seriously, and we will address this with our team to ensure a more supportive approach in the future. We appreciate your comments and hope that despite this experience, you might consider staying with us again under better circumstances. We aim to provide a more restful and positive experience for all our guests. Kind Regards, Travis Barnes Front Office Supervisor

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其他网络用户评价我们的酒店

  • 288 评论 8.8/10 位置
  • 557 评论 5.2/10 房间
  • 307 评论 8.8/10 服务
  • 20 评论 4.2/10 上网
  • 276 评论 2.7/10 清洁度
  • 210 评论 5.1/10 舒适度
  • 190 评论 3/10 设施
  • 113 评论 2.7/10 氛围

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