Dear Jianhua, Thank you for staying at IBIS Styles Brisbane Elizabeth Street and for taking the time to share your wonderful feedback. We are delighted to hear that you had a comfortable and pleasant seven-night stay with us. It is wonderful to know that you found your room clean and tidy and that our front desk team provided excellent service throughout your visit. We especially appreciate your kind words regarding Mr. Tariq. We are pleased to hear that he was able to assist with your requests and help resolve any difficulties, ensuring you felt welcomed and well cared for during your stay. Your recognition will be shared with Tariq and the team as encouragement for their continued dedication to creating a positive guest experience. We truly appreciate your support and look forward to welcoming you back to IBIS Styles Brisbane Elizabeth Street for another memorable stay in the future. Sincerely, Lasantha Jayaneththi Duty Manager

Dear kexin c., 非常感谢您对我们酒店的高度评价！很高兴得知您对我们的地理位置、整洁宽敞的房间以及舒适的床铺感到满意。同时也感谢您对前台服务的认可，我们的团队一定会很开心知道他们的努力为您的入住体验增添了美好回忆。 再次感谢您的满分评价，期待在不久的将来再次欢迎您的到来！ Sincerely, Derek Lai Front Office Manager ibis Styles Elizabeth Street Brisbane

Dear jiajia j., We very much appreciate your comments regarding your stay at the ibis Styles Brisbane Elizabeth Street. We are very sorry to hear about the concern you raised regarding the pre-authorisation deposit. We would like to clarify that our hotel does not process pre-authorisation charges, and at this stage we are unable to locate any payment or transaction processed on a personal card under your reservation. To help us investigate this matter further, could you please kindly confirm the amount that was charged and provide a copy or screenshot of the transaction record from your bank statement? This will allow us to review the details more closely and assist you in identifying what may have occurred. Thank you for bringing this matter to our attention, and we appreciate your cooperation while we look into this for you. Sincerely, Derek Lai Front Office Manager ibis Styles Elizabeth Street Brisbane

Dear Yen L. T., Thank you for sharing your feedback regarding your recent stay at ibis Styles Brisbane Elizabeth Street. I sincerely apologize that your experience did not meet your expectations. It’s clear that several aspects of your stay, including housekeeping, room amenities, and elevator wait times, caused significant frustration, and for that we are truly sorry. Your comments have been shared with our management and housekeeping teams so we can address these issues immediately. We are committed to improving both our service standards and facilities to ensure a more comfortable and seamless experience for our guests. We would welcome the opportunity to regain your trust and provide a stay that better reflects our high standards. Please feel free to contact me directly at the hotel so we can discuss how we might make amends. Warm regards, Katherine McNaught Manager on Duty ibis Styles Brisbane Elizabeth Street

Dear Mingdi, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our convenient location, found our team friendly and welcoming, and were comfortable with the overall condition of your room. We truly appreciate your positive comments and your recommendation. Thank you for choosing ibis Styles Brisbane Elizabeth Street, and we hope to have the pleasure of welcoming you back again in the future. Kind regards, Katherine McNaught Manager on Duty ibis Styles Brisbane Elizabeth Street

Dear Du C., Thank you for sharing your feedback and for highlighting both the positive aspects and areas where we can improve. We’re glad to hear that you enjoyed the river view from your room and appreciated our location. We sincerely apologize for the difficulties you experienced with the invoice, WiFi connection, and breakfast variety. Your comments have been shared with our team to ensure that we address these issues and provide a smoother experience for future guests. We appreciate your review and hope to have the opportunity to welcome you back to ibis Styles Brisbane Elizabeth Street with an improved stay. Kind regards, Katherine McNaught Manager on Duty ibis Styles Brisbane Elizabeth Street

親愛的 Michelle, 感謝您抽出寶貴時間分享您的反饋。聽到您在入住期間遇到的問題，我們深表歉意。 首先，對於您的信用卡刷卡錯誤，我們深表歉意。這當然是不可接受的，我們理解您的沮喪，尤其是當它導致意外的銀行卡手續費時。很遺憾，儘管您向前台和經理報告了此事，但您仍未收到回復。這不是我們旨在提供的服務水準，我們將與我們的團隊一起解決這個問題，以確保更好地溝通和解決未來的任何問題。 此外，對於房間清潔不力，尤其是灰塵飛揚的地毯，我們深表歉意。清潔是我們的首要任務，聽到我們在這方面做得不夠，我們感到很失望。我們將與我們的客房服務團隊交談，以確保在每次服務期間徹底清潔所有區域，包括地毯。 我們非常感謝您的反饋，因為它有助於我們改進。我們希望您能考慮在未來的住宿期間再給我們一次機會，讓我們改正一切。再次感謝您提請我們注意這些問題。 真誠地 海莉·范德朗 前臺值班經理

Dear Tingting, We very much appreciate your comments regarding your stay at the ibis Styles Brisbane Elizabeth Street. It is always a pleasure to receive positive feedback. We are so pleased that you made the most out of our convenient location and enjoyed our friendly services! We always love to hear how much our guests love their time with us :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Vanderlaan Front Office Duty Manager

Dear Ya-Wen, 非常感谢您抽空分享您的宝贵评价！我们非常高兴得知您对我们的前台员工感到满意，并且认为他们非常友善和亲切。我们一直致力于为每位客人提供优质的服务，您的肯定是我们不断努力的动力。 同时，我们也很高兴您对酒店的地理位置感到满意。我们希望能够继续为您提供一个方便、舒适的入住体验。 期待您再次光临，如有任何需要，请随时告知我们，我们将竭诚为您服务。 再次感谢您的支持与鼓励！ 祝您一切顺利，

尊敬的 Ronglan L.： 感谢惠赐有关下榻 ibis Styles Brisbane Elizabeth Street 的宝贵意见。听到您对我们工作的肯定，我们十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Derek Lai Front Office Senior Duty Manager ibis Styles Elizabeth Street Brisbane

Dear Yu Hsiao We Thank you for taking the time to share your thoughts on your recent stay with us. We are glad to hear that you appreciated our convenient location and the easy access to nearby attractions. We also truly value your feedback regarding the bedding and disposable items. We sincerely apologize for any inconvenience caused by the presence of lint on the blanket and rug. Rest assured, we will address this with our housekeeping team to ensure the highest standards of cleanliness for future guests. Additionally, we appreciate your suggestion regarding the clarification of non-provided disposable items. We will certainly look into providing this information in advance, so guests can better prepare for their stay. Your input is invaluable to us, and we are always striving to improve the guest experience. We hope to welcome you back soon! Best regards,

尊敬的 Pinyi L.， 感谢惠赐有关下榻 ibis Styles Brisbane Elizabeth Street 的宝贵意见。 收到积极的反馈总是令人高兴的。我们很高兴您充分利用了我们便利的地理位置并享受了我们友好的服务！我们总是喜欢听到我们的客人多么喜欢他们与我们在一起的时光:) 再次感谢您分享您的体验，我们希望您的下一次访问会像上一次一样愉快。 真诚地 海莉·范德朗 前台值班经理

尊敬的 Qing Z.， 感谢惠赐有关下榻 ibis Styles Brisbane Elizabeth Street 的宝贵意见。很高兴听到您对我们工作的肯定。 我将与我们的团队分享您的意见。我们一直在不懈努力提高我们的服务质量，我相信这些反馈将对我们所有的员工产生巨大的启发。 再次感谢您与我们分享您的体验，我们衷心希望您的下一次访问会像上一次一样愉快。 真诚地 海莉·范德朗 前台值班经理

敬爱的顾客， 感谢您花时间分享您的经历。虽然我们希望能够给您更好的住宿体验，但您的评论对我们学习并改进我们的服务非常重要。我们虽然致力于为顾客提供好的住宿体验，但很显然我们的服务仍然存在缺失，且不能使您满意。如果您愿意给我们一个机会来赢回您的信任，我可以向您保证我们将会尽全力让您获得最佳的酒店住宿体验，并使您再次喜欢我们的酒店。 祝好， Derek Lai Hotel Senior Duty Manager ibis Styles Brisbane Elizabeth Street

尊敬的 Xiaobo Y.： 感谢惠赐有关下榻 ibis Styles Brisbane Elizabeth Street 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Derek Lai Hotel Duty Manager ibis Styles Elizabeth Street Brisbane

尊敬的 Wan Ju H.： 感谢惠赐有关下榻 ibis Styles Brisbane Elizabeth Street 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Derek Lai Hotel Duty Manager ibis Styles Elizabeth Street Brisbane

尊敬的 Wan-Yueh L.： 感谢惠赐有关下榻 ibis Styles Brisbane Elizabeth Street 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Derek Lai Hotel Duty Manager ibis Styles Elizabeth Street Brisbane