诺富特布里斯班南岸酒店 4.5 星

客户意见评级 (ALL 评级) 4.4/5 4,721 评论

保证最优惠房价
诺富特布里斯班南岸酒店 - Image 1
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38 Cordelia St, 4101 南布里斯班, 澳大利亚

描述

酒店其他优惠

  • 我们提供丰富的住宿选择，适合商务旅客、情侣和家庭旅客的需求。

  • The hotel features easy laneway access to the convention centre.

  • 酒店还提供可供轮椅轻松出入的舒适客房。

  • 每一套普通套房都设有独立休闲区和卧室，可欣赏布里斯班郊区的美景。

  • On-site car parking $38 per car per 24 hours, subject to availability upon arrival

我们的客房

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酒店位置

诺富特布里斯班南岸酒店

38 Cordelia St
4101 南布里斯班
澳大利亚

GPS:-27.47748, 153.01734

电话
传真 +61 7 3295 4145

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

SPICE CENTRAL KITCHEN & BAR

Journey with the accomplished team to explore the great food markets of the world. Our bright space and lush backdrop surrounds the central show kitchen, where polished techniques infused with modern twists highlight distinctive herb and spice elements.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  4,721 评论

TripAdvisor 评级  4.5/5  802 评论

卓越奖 2025

An enjoyable 3-night stay with a few wrinkles

Tripadvisor 评级 4.0/5

Ian K 经 TripAdvisor 认证的评论

We had an enjoyable 3-night stay but there were a few things that weren't great. Positives - clean, comfortable room with plenty of space; the shower was very good; bar / restaurant area was nice; quality of the food at breakfast was good (but see comments below); staff were friendly and helpful Negatives - while it may be a question of taste, we found the room layout to be pretty weird; the bathroom wasn't a separate room but had a sliding wooden partition plus a frosted glass door so that either the shower cubicle or the toilet (but not both!) could be closed off; the wardrobe was a decent size but had very few hangers and there was limited drawer space; the choice at the breakfast buffet wasn't always great although the quality of what was on offer was good

Stay somewhere else during summer

Tripadvisor 评级 2.0/5

craigl574 经 TripAdvisor 认证的评论

This was my second stay here after coming in winter. However my experience was terrible and I won’t be returning even though I am a gold member. My room was very hot that it woke me up at 1am. After 5 phone calls to reception they finally brought a fan up. What became obvious is they manage it centrally and had turned it down. 7 phone calls later they finally turned it down. The customer services was terrible no offer of a different room or resolving the problem. Just we are looking into it. Other people on my floor didn’t have this issue. The rooms are nice and location good. However the mange practices and customer service are totally lacking. Go somewhere else particularly in Queensland summer when you want aircon

Accommodating and professional

Tripadvisor 评级 5.0/5

Leena K 经 TripAdvisor 认证的评论

Novotel South Bank has been absolutely amazing with their service, especially their duty manager Ashlen who was very accommodating during our stay as our flights were delayed. His service was above and beyond the call of duty. Thank you Novotel for a great experience.

Great hotel

Tripadvisor 评级 4.0/5

anapaulalra79 经 TripAdvisor 认证的评论

I stayed at Novotel Southbank with my husband and son for 4 nights this month. The hotel is beautiful, the room is lovely. The pool area needs a little bit more care and the location is ok. The best thing about this hotel is the restaurant. The food is perfect and also the service. Natalia and Erin were just great. And a special thank you for the gentleman from Switzerland who did an amazing job serving us.

Thank you for taking the time to share your feedback. We are so pleased to hear you enjoyed your stay with us and that you found the hotel beautiful and your room lovely. It is especially rewarding to hear such positive comments about our restaurant, with both the food and service standing out as a highlight of your visit. We have made a note of your comments regarding the pool area and location and appreciate you sharing this with us. Thank you again for choosing to stay at Novotel Brisbane South Bank. We hope to welcome you and your family back again in the future.

Very Disappointed - Find Somewhere Else!

Tripadvisor 评级 3.0/5

KARENH934 经 TripAdvisor 认证的评论

Firstly. I'll start by saying how lovely and helpful the staff were. From the front desk to housekeeping, they were professional , polite and helpful. That's about where it ended. The property is rated as 4.5 stars. I think they must be for the staff. I've never stayed in a hotel of this rating where the carpets were as filthy and an ongoing battle to get cold water from a bathroom tap. Room service finishes at 2100 to be replaced by only lasagne and a bean salad until breakfast service. We ordered steaks on the first night. Although very tasty and well cooked, I don't understand why they arrived at the room without even a lid on the plate to keep it warm, let alone a warming trolley, so the result was obvious. Nor have I ever seen breakfast pastries served with no preserves (or even butter). When asked, the lovely receptionist sent some as 'a Christmas gift'. Very sweet of her, but also an odd situation. For those thinking 'well go out for meals; a) due to an injury this wasn't possible; and b) not the point at such a highly rated property.. Also. the blanket in the room was coated with such a thick layer of dust, it was unusable. There are further issues I could speak about, but suffice to say if not for the staff, this Novotel would battle for 3 stars. Very disappointed 😞

Dear Guest, Thank you for your feedback. While we’re glad our team made a positive impression, we’re very sorry other aspects of your stay fell short. Your concerns about cleanliness, in-room dining, and amenities have been shared with our teams for review and improvement. We understand your disappointment and appreciate you bringing this to our attention. If you’d like to discuss your experience further, please contact us at ha0x0-sl2@accor.com – we’d value the opportunity to speak with you directly. Sincerely, Novotel Brisbane South Bank

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其他网络用户评价我们的酒店

  • 1,719 评论 8.9/10 位置
  • 2,584 评论 8.1/10 房间
  • 2,472 评论 8.4/10 服务
  • 65 评论 3.7/10 上网
  • 1,053 评论 7.6/10 舒适度
  • 1,023 评论 7.5/10 清洁度
  • 788 评论 7.3/10 食物
  • 744 评论 7.6/10 早餐

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