诺富特布里斯班南岸酒店 4.5 星

客户意见评级 (ALL 评级) 4.5/5 5,280 评论

保证最优惠房价
诺富特布里斯班南岸酒店 - Image 1
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诺富特布里斯班南岸酒店 - Image 3
诺富特布里斯班南岸酒店 - Image 4
38 Cordelia St, 4101 南布里斯班, 澳大利亚

描述

酒店其他优惠

  • 我们提供丰富的住宿选择，适合商务旅客、情侣和家庭旅客的需求。

  • The hotel features easy laneway access to the convention centre.

  • 酒店还提供可供轮椅轻松出入的舒适客房。

  • 每一套普通套房都设有独立休闲区和卧室，可欣赏布里斯班郊区的美景。

  • On-site car parking $35 per car per 24 hours, subject to availability upon arrival

我们的客房

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酒店位置

诺富特布里斯班南岸酒店

38 Cordelia St
4101 南布里斯班
澳大利亚

GPS:-27.47748, 153.01734

电话
传真 +61 7 3295 4145

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

SPICE CENTRAL KITCHEN & BAR

Journey with the accomplished team to explore the great food markets of the world. Our bright space and lush backdrop surrounds the central show kitchen, where polished techniques infused with modern twists highlight distinctive herb and spice elements.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  5,280 评论

TripAdvisor 评级  4.5/5  772 评论

卓越奖 2024

great for family with young children

Tripadvisor 评级 5.0/5

WonderGey 经 TripAdvisor 认证的评论

We are family of 2 adults and 2 toddlers, this hotel works really well for us. Good location (with a playground just outside), short walk to most attractions and amenities, free popcorns at the reception, staffs are friendly and thanks for the little soft toys for the toddlers which they loved. There were a balloon lady who make some balloons for our boys during breakfast which was much appreciated. Everything was perfect for a family like us! what more, 2 queen beds in a room? heaven!

Hey there, thank you so much for your glowing review! We're thrilled to know that you and your family had a memorable experience when staying with us. Hopefully, we can welcome you back soon. Kind regards. Leticia, Digital Marketing Manager.

住的不错

客户意见评级 4.0/5

匿名 情侣住宿 - 所有已确认评论

床的柔软程度正好，房间布局合理，打扫比较干净，酒店很环保。

Dear Yingli, Thank you very much for providing insights regarding your stay at the Novotel Brisbane South Bank. We are glad to know that you had a comfortable stay with us and we hope to have the chance to welcome you back soon. Sincerely, Leticia, Digital Marketing Manager.

Too noisy, but good sized room and clean.

Tripadvisor 评级 4.0/5

coconut_coffee 经 TripAdvisor 认证的评论

The room was very clean, but it's incredibly noisy. And it's not outside noises, but noises from inside the room itself, e.g. the fridge kept making strange noises in the middle of the night and waking me up. The food at the buffet breakfast was of average quality. The minibar had very little in it. The staff were friendly and helpful. The room felt quite spacious which was nice. I was just expecting a bit more

Hey there, thank you so much for your review. We want to apologise if we could not meet your expectations during your stay with us. As we strive to improve our services, could you please contact us at ha0x0@accor.com or 07 3295 4100 and inform your room number? So our maintenance team can investigate the noises coming from the fridge. Thank you so much. Leticia, Digital Marketing Manager.

客户意见评级 0.5/5

徐成 家庭住宿 - 所有已确认评论

房间太小，很多洗漱用品都没有，连拖鞋都没有，空调也不好

Dear Cheng, Thank you for taking the time to tell us about your experience at the Novotel Brisbane South Bank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In our efforts to minimize our environmental impact, we have implemented a policy of providing certain amenities, such as slippers, upon request. This enables us to reduce unnecessary waste and contribute to sustainability. We understand that this may differ from what some guests expect, and we sincerely apologise if it caused any inconvenience during your stay. We encourage you to reach out to our front desk team during your next visit, as they will be more than happy to assist you in finding a room or providing amenities that better suits your preferences and requirements. Sincerely, Demi, Sales and Marketing Coordinator

Extremely disappointing

Tripadvisor 评级 3.0/5

Nicky F 商务住宿 - 经 TripAdvisor 认证的评论

I emailed the hotel before arriving to check the pool temperature as this is a key factor in my choice of hotel and I had seen a review that it was too cold. They told me it’s heated to 28 degrees so I proceeded with the visit. Last time I stayed in brisbane on the other side of the river, Southbank looked like a fun area to be based and I assumed the Novotel would be in the middle of all this. In fact it’s a couple of blocks away, not a big issue but a bit blah in terms of its situation. There are plenty of nice restaurants within a 10 minute walk. We had the junior N suite, which was very pleasant with great full length windows and 2 corner windows because of the way it was situated. Didn’t love the open bathroom but it was functional enough. However the pool was freezing despite their promises of 28 degrees, and when I asked they said maintenance were sorting it out and they’d update me. They didn’t update me and the next day I asked again and they said that while the previous day it had been at 22 it was now 24 and they were trying to increase it. There is no way it was anywhere near 24. We ended up moving to the Sofitel, who told me their pool was 25 degrees, but was much much warmer than the Novotel. So Novotel was surely under 20 degrees. This was disappointing already, and as it was a rare cold and rainy time in brisbane I asked about a bath. They said that only the executive suite had them and they were full. As a platinum Accor member I usually get lovely upgrades to my bookings. Here there was no upgrade, and even when I specifically asked because I was very keen to have a bath, they lied to me telling me it was full, whereas I could see in the app that i was still able to book the executive suite for both the nights we were there. So it seems that they lied to me both about the pool temperature and the upgrade availability. I certainly won’t be back.

Dear Nicky, thank you so much for reviewing us. We are very sad to know that we fell short of your expectations during your stay with us and we would like to apologise for any inconvenience you experienced regarding the pool temperature. Unfortunately, at that time one of the pool compressors was down, and for this reason, the temperature dropped. We hope to have the chance to welcome you back for a more pleasant experience in the future. Kind regards. Leticia, Digital Marketing Manager.

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其他网络用户评价我们的酒店

  • 1,777 评论 8.9/10 位置
  • 2,712 评论 8.1/10 房间
  • 2,719 评论 8.8/10 服务
  • 51 评论 4.9/10 上网
  • 1,064 评论 7.5/10 舒适度
  • 1,049 评论 7.6/10 清洁度
  • 862 评论 7.9/10 食物
  • 764 评论 7.8/10 早餐

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