布里斯班乔治国王广场铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 3.7/5 3,859 评论

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布里斯班乔治国王广场铂尔曼酒店 - Image 1
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Corner of Ann And Roma Streets, 4000 布里斯班, 澳大利亚

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酒店其他优惠

入住布里斯班乔治国王广场铂尔曼酒店的客人可享受大量一流的设施，包括可欣赏布里斯班迷人风光的健身房、咖啡厅、酒吧和餐厅以及最多可容纳 750 人的会议设施。

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酒店位置

布里斯班乔治国王广场铂尔曼酒店

Corner of Ann And Roma Streets
4000 布里斯班
澳大利亚

GPS:-27.468323, 153.023248

电话
传真 +61 7 3229 9618

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.7/5  3,859 评论

TripAdvisor 评级  3.9/5  2,527 评论

If I could give less than one star I would!

Tripadvisor 评级 1.0/5

Rebecca C 商务住宿 - 经 TripAdvisor 认证的评论

I’d like to start by saying I sent the below feedback to the hotel manager email 24 hours before I posted this review, to give them the opportunity to respond. I did not get a response. To say we were disappointed in this alleged 5 star hotel would be an understatement. I’ve been in third world countries and received better service and surroundings. We travel regularly for work and this stay was three days in total. On arrival we did not receive any assistance with our bags (the porter watched us get out of the taxi and collect our 4 bags before watching us carry them inside). Once inside he did offer us a trolley and loaded our bags onto it, but when I asked if they could be brought up to our room this was refused and had to push the trolley ourselves. 6 hours later the trolley was still outside our room. The room was not cleaned properly - the fabric headboard was stained and dusty, there was a dirty glass and washcloth in the bathroom, toothpaste residue all over the taps and clothes moths throughout the room. The carpet was torn, there was only one bedside lamp (and it was broken), one chair (unlike the picture of the room which showed two) and no bedspread or throw cushions as advertised. The towels were threadbare, only 2, no additional pillows in the cupboard nor robe as advertised. No toiletries, coffee machine or mini bar as advertised either. The air conditioning thermostat did not work - so you either froze when it was on or sweltered when it was off. The internet did not work either, and on calling the help line for the internet I was told there was a “billing issue” with the hotel and had to be provided with a special code so I could conduct my work. Each day on our return we found the room remained poorly cleaned - beds not made properly, tea bags not replaced ironing boards left up, no vacuuming, and strangely kept turning the fridge up (we had turned it down as it was not cold enough to keep our milk fresh). My husband and I are both Accor members, and this hotel is well below our expectations for a “5 star hotel”. And our booking is supposed to be a “deluxe” room! Do yourself a favour and book the Hyatt, it’s the same price and actually IS a 5 star hotel.

No Security Deposit Refunded

Tripadvisor 评级 1.0/5

Andrew112025 商务住宿 - 经 TripAdvisor 认证的评论

They take $50 on card on check in and it has still not been refunded to me 10 days later. Now I have to ring them and chase it up. Frustrated

Dear Andrew, Thank you for sharing your feedback, and I’m truly sorry for the frustration you have experienced with the refund. This is certainly not the level of service we strive to provide. Please rest assured, we will escalate this matter to ensure it’s resolved quickly. Your comments are appreciated, and we’re committed to improving. If you need further assistance, feel free to reach out. Thank you for your patience, and we hope to have the opportunity to restore your confidence in us. Sincerely, Cecile Pellegrino - Guest Relations Manager

Wonderful hotel

Tripadvisor 评级 4.0/5

Haeley C 经 TripAdvisor 认证的评论

Great bar and pool with beautiful views of Brisbane CBD. First time in a Pullman hotel and it was amazing. There was wonderful staff who helped us find our way to the pool. But the hallways and bathrooms were a bit outdated. Overall I loved it so much.

Dear Haeley, Thank you so much for your lovely review! We are thrilled to hear that you enjoyed our bar, pool, and the beautiful views of Brisbane CBD. It is fantastic to know that your first experience with Pullman was amazing, and we are especially grateful for your kind words about our wonderful staff. We also appreciate your feedback regarding the hallways and bathrooms, and I will be sure to share your comments with our team for consideration as we continue to improve our facilities. We’re so glad you loved your stay overall and hope to welcome you back for another great experience in the future. Sincerely, Cecile Pellegrino - Guest Relations Manager

Give this one a miss

Tripadvisor 评级 2.0/5

Orange037 Solo travel - 经 TripAdvisor 认证的评论

The location is fantastic. Apart from that, I’d strongly recommend against staying here. The rooms are very shabby and in dire need of some serious maintenance, the bathrooms are outdated and barely functional, the WiFi cuts out at night (making it impossible to work online and attend meetings in different time zones). There was a Bluetooth speaker in my room that didn’t work and a lamp with a dodgy electrical connection that kept switching off and on. I asked for these to be fixed and nothing was done. The swimming pool is actually part of a different hotel next door and it’s difficult to get to, dirty and has broken tiles and shabby, cracked seats around it. There doesn’t even seem to be a pool changing room. Many of the staff (receptionists in the hotel and the Goldfinch restaurant) were rude and cantankerous, although the cleaners were lovely. Overall, avoid this hotel!

Dear Orange 037, Thank you for taking the time to share your experience with us. I’m genuinely sorry to hear that your stay did not meet your expectations and that you encountered several issues during your visit. We truly appreciate your feedback regarding the room maintenance and amenities, and I’m disappointed to learn that the repairs you requested were not attended to. Please accept my sincere apologies for this oversight. Our team is addressing the issues you’ve highlighted, including the Wi-Fi connectivity and the concerns with the Bluetooth speaker and lamp, to ensure that future guests don’t face similar challenges. It’s also concerning to hear that some of our staff were not as welcoming as they should have been, and I will personally address this matter with the team to ensure better service moving forward. We do, however, appreciate your kind words about the cleaning staff. We sincerely regret that your experience was far from what you had hoped for, and we hope you’ll consider giving us another opportunity to provide you with the high standards we strive for in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

Very comfortable

Tripadvisor 评级 5.0/5

QueenslandBryan Couples - 经 TripAdvisor 认证的评论

Good location. Well appointed. Staff helpful. Good comfortable stay. Restaurant food very good. Valet parking could have more staff as it took 20 min to deliver car when leaving.

Dear QueenslandBryan, Thank you for your fantastic review! We are thrilled to hear that you had a comfortable stay and enjoyed our prime location. We truly appreciate your feedback about valet parking, and we’ll look into improving the staffing during peak times to ensure quicker service for our guests. We hope to welcome you back to Pullman Brisbane King George Square soon for another exceptional experience. Sincerely, Cecile Pellegrino - Guest Relation Manager

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其他网络用户评价我们的酒店

  • 1,090 评论 8.5/10 位置
  • 2,319 评论 4.8/10 房间
  • 1,843 评论 6.2/10 服务
  • 37 评论 1.6/10 上网
  • 997 评论 5.1/10 舒适度
  • 705 评论 4.1/10 清洁度
  • 573 评论 3.7/10 氛围
  • 550 评论 2.8/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。