Mantra Midtown 4 星

客户意见评级 (ALL 评级) 4.3/5 841 评论

Mantra Midtown - Image 1
Mantra Midtown - Image 2
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描述

酒店其他优惠

  • 酒店位于市中心

  • 宽敞且设施齐全的公寓

  • 可步行至购物区和餐厅区

  • 酒店内部提供安全的地下停车场,按日计费,方便快捷。

我们的客房

单间公寓

单间公寓房

  • 2 个人最多
  • 33 / 355 sq ft
  • 床上用品 1 x 大床
  • 大部分的住宿: 阳台

酒店位置

Mantra Midtown

127 Charlotte Street
4000 布里斯班
澳大利亚

GPS:-27.470804, 153.027722

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 健身中心
  • 无限网络
  • 空调
  • 100% 无烟酒店

游泳馆

没有什么比在桑拿房里排解压力,或者在室外浅水泳池里消暑更惬意的了。位于 5 楼,上午 7 点至晚上 9 点开放。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  841 评论

TripAdvisor 评级  4.0/5  1,960 评论

卓越奖 2023

Horrible experience

Tripadvisor 评级 1.0/5

lilrockalita 经 TripAdvisor 认证的评论

I had booked the room for 7 nights as I was in Brisbane for professional training course. I arrived in early evening (5pm) only to find there were no lights or a lamp in the lounge room where I could sit and read materials. It was very dark. The staff were very helpful, but said I'd probably have to move to another room and also took a photo of my materials to encourage management to buy a lamp. In the evening when I went to sleep, there were no curtains in part of the bedroom - the street lights were coming in very brightly into my room making it very difficult to sleep. In the morning, I went to start cooking some breakfast only to find there were no pots or pans in the kitchen for me to do this. The phone to the reception was also not working so that I could get someone to drop the kitchen items off despite me dialling the number. This is really not good service. If I can't sleep, eat, or read, then what was the point of the hotel apartment??? In the morning when I checked out, I was informed a payment would be made - but I insisted that this needed to be in writing as I was walking out without any correspondence or payment receipt. The process was laborious - they said it could take up to 2 weeks for approval and bank transfer. I had to call a few times to ensure that this was done as I was now needing to find a new place to say AND be out of financial pocket. This refund should have been done On the Spot - like other professional hotels would do. I also was charged $250 for a night's stay - just a horrible experience. The staff were very nice to deal with and did the best they could. But senior management need to look at the facilities they have promised guests, and ensure it is of the standard they have advertised. It's not good enough.

Good location but cramped two bedroomed apartment

Tripadvisor 评级 3.0/5

Jenni D 经 TripAdvisor 认证的评论

Good location in centre of town, but very average for price. Dingy reception area and average staff. Two bedroomed Apartment was very small and balconies were even smaller with no view except for backs of adjoining buildings. There were only two of us but had there been two couples we could not have got 4 chairs on balcony! Or even 4 chairs around a small circular table. No bedside clock in bedroom, no tissues and some of shelves in kitchen you would need a step ladder to reach things! Personally I think it was over priced for what it was.

Convenient location but not well maintained

Tripadvisor 评级 3.0/5

BreeJade 商务住宿 - 经 TripAdvisor 认证的评论

Stayed here for work and would have been very disappointed if I'd paid for this accommodation myself. The location is good and there are doors/ balcony which mean the room can be ventilated but that's about where the positives end. Firstly, if you're driving here and you're on your own, you need to park out the front to be able to check in, there's no loading space in their carpark driveway like other places. This would be a big pain if the street parking was full. Check in staff initially seemed a bit rude but were ok in general. Bit confusing with their instructions about how to check out with the car because you need to drop the garage tag off. The rooms were ok size but were not clean or maintained to an acceptable standard at all. There were hairs all over the bathroom walls, drops of something still on the kitchen bench and desk in the bedroom, rubbish in the sink and a disgusting kettle. I had to stand on the bed to wipe the dust off the fan so I could turn it on and not get showered with dust. I had issues with the door not locking (still an old school lock and key) so needed to call reception but the phone didn't work, I also used the hair dryer which, when I looked inside looked as though it was about to catch fire. Overall, really disappointed with the stay. The above issues shouldn't occur if management has their finger on the pulse of the general operations.

位置号 体验一般

客户意见评级 2.0/5

Barbara 单人住宿 - 所有已确认评论

1. 我在Checkin的时候咨询是否有电源转换器,前台说不需要,里面有,但是实际上房间没有,我在试图打电话的时候发现电话坏掉,下楼反馈,同样的前台跟我说哦 不好意思我们只有澳大利亚标准的插座 2. OK 我反馈电话坏掉问题,前台说:It happens,并没有进一步的询问需求或者派人去维修

Hi Barbara, We are so sorry to hear your disappointing stay. We will make sure we are focusing on the areas you pointed out for us, If you ever stay with us again, we hope we can make it more enjoyable and comfortable for you. Kind Regards, Reception.

Dirty

Tripadvisor 评级 2.0/5

jackieu565 经 TripAdvisor 认证的评论

Good location and centrally located . One lift not working . Bathrooms mouldy and ceiling fans full of dust . Balcony also dirty . Good lay out and design . Hot second bedroom as no aircon . Tv in main bedroom didn’t work . Shame as potential to be great but lacking tlc

Dear Jackieu565 Thank you for sharing your feedback regarding your recent stay at Mantra Midtown. We sincerely apologize for the cleanliness issues you encountered during your visit. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. We take your comments seriously and will address the cleanliness issues you mentioned promptly with our housekeeping team to ensure that similar incidents do not occur in the future. Regarding the maintenance concerns such as the non-functional lift, hot second bedroom, and TV issue, we apologize for any inconvenience caused. Rest assured, we are actively working to address these issues to enhance the overall guest experience. Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Warm regards, Rebecca Mantra Midtown Team

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其他网络用户评价我们的酒店

  • 312 评论 9.7/10 位置
  • 431 评论 6.7/10 房间
  • 373 评论 9.1/10 服务
  • 32 评论 3.5/10 上网
  • 221 评论 4.8/10 清洁度
  • 158 评论 5.3/10 舒适度
  • 24 评论 3.5/10 食物
  • 21 评论 9.1/10 游泳池

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