Mercure Sydney Manly Warringah 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 1 099

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Mercure Sydney Manly Warringah - Image 1
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4 10 Victor Road, 2100 BROOKVALE, Australia

Opis

O hotelu

  • A short drive away from the iconic Manly beach and Warringah Mall

  • Features 120 spacious, newly renovated rooms

  • Easy accessible on the site parking area with no height limit

  • Versatile event space for an intimate board meeting or small conference

  • Quick picturesque ferry ride to Sydney CBD

Nasze pokoje

Lokalizacja hotelu

Mercure Sydney Manly Warringah

4 10 Victor Road
2100 BROOKVALE
Australia

Pozycja GPS:-33.75965, 151.27694

Telefon
Faks 000000

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 1 099

Ocena TripAdvisor  3.5/5  Liczba opinii: 19

Avoid this place

Ocena na stronie TripAdvisor 1.0/5

Mark E Opinia zatwierdzona w TripAdvisor

This place is aweful. We booked in 3 rooms for 9 people. It started with the check in. At least 25 minutes it took to check in and get our keys programmed. 1 staff member on and not in any way efficient. Then we got to our room and the bathroom hadn’t been cleaned, there were pubes on the toilet seat and bathroom floor had dirt on it. The most alarming thing was that a fork was out in the sink. When I reported this I got a ‘oh we will send someone up to have a look’. Later that evening we decided to get a drink at the bar in reception and there was nobody to be found. No staff for 15 minutes before someone waltzed in, casual as. Then they took way too long to process two drinks. This place is a disaster, there is no attention to detail and I wouldn’t stay here again in a million years.

Dear L2580WPmarke, Thank you for taking the time to review the hotel. I am sorry to hear of the bad experience you had with us as this is not a usual standard of service delivered to our guests. Unfortunately without the name I'm unable to look into the details of your booking but please do know the comments are alarming and will be flagged with the respective teams. I am sincerely sorry of your experience and with this feedback we will improve as a hotel and deliver on the expected service people have of Mercure hotels. Kind regards, Scott

Outstanding Guest Service & Customer Care

Ocena na stronie TripAdvisor 5.0/5

aussiesseetheworld Rodziny - Opinia zatwierdzona w TripAdvisor

We cannot rate the genuine care and professionalism of the staff at Mercure Sydney Manly Warringah more highly. Always responsive, attentive and willing to go the extra mile to ensure that guests feel welcome and valued, General Manager Scott Bear and Front Office Manager, Alex Farrell have set an exceptionally high standard for hospitality. Rooms are comfortable for both business and leisure guests, and the conveniently located cafe offers tasty treats. This hotel is a local gem for travellers visiting the northern beaches

Dear aussiesseetheworld, Thank you very much for the amazing review and so great to hear you enjoyed every aspect the hotel had to offer. The team have improved out of sight over the last few months and we are glad to hear this is recognised by the guests. I will pass all of this onto the team the kind words and ensure we continue delivering the great service. Kind regards, Scott

LOWEST QUALITY HOTEL ON THE NORTHERN BEACHES

Ocena na stronie TripAdvisor 1.0/5

Glen S Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

They will over sell the secure carpark, so don't expect any parking and provide provide you with single ply toilet paper. That is the quality of this hotel. And do not honour Accor members with drinks on arrival. Very poor service, stay away.

Dear Glen, Thank you for taking the time to review the hotel and having a chat with me prior to posting the review online. As we have already discussed, i appreciate your perspective and experience of the property and I apologise you were not satisfied with your time at the hotel. The hotel honours all Accor membership benefits with drink vouchers being able to be used within the property. These drink vouchers can be redeemed using the ALL app just like with all Accor properties. We pride ourselves on the delivery of our service and the team I know are all very guest focused so it is disappointing to hear of your dissatisfaction here. I do know the team reacted immediately to your shared concerns and compensated you for that which I hope you can appreciate. Kind regards, Scott

Pretty average.

Ocena na stronie TripAdvisor 3.0/5

J6434BMsarahj Rodziny - Opinia zatwierdzona w TripAdvisor

I’ve stayed in a lot of hotels across Australia in the past couple of years, and most of them are indistinguishable. This one is yet another of the same. The good: Sam at the front desk was an absolute delight, couldn’t have been more helpful when we checked in. The TV actually has the ability to cast to, so we weren’t limited to watching the poor selection usually available on Australian free-to-air. And despite the location near a fairly busy road, it was quiet. The bad: the beds are too firm for my liking. I acknowledge that it’s personal taste and I do like a softer bed, but I can’t be the only one. Pillows - one is too low, two are too high. Bedding: they do that quilt sandwich thing that every hotel seems to do these days, flat sheet instead of a fitted sheet, then a quilt with a flat sheet above and one below instead of a quilt cover. I HATE this with a passion. It can’t be hygienic, I bet they don’t wash the quilt between each guest and it’s really hard to not wind up with the sheets tangled all over the place and the quilt touching your bare skin. A major down was that we had to move the bed to get access to the power points. My travelling companion uses a CPAP machine and needs to have power by the bed, and I use my phone as a white noise machine so I need to have power too. In this day and age an easily accessible power outlet on each side of the bed is a basic necessity in a good hotel. Bathroom: very ordinary, the floor needed a deep cleaning, particularly the little nub sticking out of the floor to stop the door slamming, that was very grungy. The toilet needed to be flushed 2-3 times to clear it, the water pressure in the shower wasn’t great. They did have refillable toiletries which I appreciate. The buffet breakfast was the same as every other hotel buffet breakfast. Overcooked scrambled eggs, sausage, bacon, tomatoes, toast, yoghurt, juice, tea, coffee. Nothing special and certainly not worth what they charge.

Dear J6434BMsarahj, Thank you for taking the time to review the hotel in such detail, all of the information in this review goes a long way to allowing us to review our processes and improve for future stays. I'm sorry to hear you did not enjoy the bed or pillows and as much as you have acknowledged it is a personal preference with others enjoying this style of bedding, it is disappointing to hear you did not. Please always feel free to provide this sort of feedback whilst in house and the team might be able to assist with more mattress protectors/padding. I appreciate the feedback regarding the electrical outlets and we do attempt to have the beds away from these however are often restricted with certain requested rooms set ups. We do our best to ensure there is always an option but understand it is not convenient if not next to the bed. I have personally looked at the room you stayed in and have requested for maintenance to go through and deep clean the bathroom. These are older style bathrooms so from a visual may seem dirty however can assure you the team do a great job of cleaning the grime out and reducing any dirt within the room. It is great to hear your feedback on Sam and how he was helpful with your experience, also the chromcasting being a positive is great to hear and reaffirms the value of the investment in this technology. We truly hope you can return to us and if no, please do reach out so I can take care of you. Kind regards, Scott

Great staff but property just “ok”

Ocena na stronie TripAdvisor 3.0/5

JMW2014 Rodziny - Opinia zatwierdzona w TripAdvisor

Great price so our expectations were low. The staff were great and super helpful. The beds were comfortable and the shower pressure was good. We had a few issues 1. Air con hard To operate and ultimately ours did not heat, we were freezing ( staff bought us fan heaters to compensate) 2. Air freshener type smell in the rooms which was very strong. 3. Breakfast was slim pickings by 9.15, hardly any of the tinned fruit left ( and only fruit was pineapple), mushrooms almost gone.. etc and nothing was being refilled as breakfast finished at 9.30am. Cafe counter food was great and well priced. A

Dear JMW2014, Thank you for taking the time to review the hotel and I am glad to hear you enjoyed some great aspects of the stay including the staff, beds and shower pressure, all key to a good hotel stay! I am sorry to hear regarding the A/C not working within the rooms. The staff are always on hand to assist to show you these controls and fix should it be required but I am glad heaters were provided to ensure a comfortable rest. I do apologise for the lack of food on the buffet towards the end of breakfast as well. I will chat with the chefs to ensure we are having this fully stocked right up until 9:30 as this is the advertised time of operations, disappointing to hear this was the case for you. I am glad to hear you liked the cafe counter food, this is a new addition for the hotel so it is positive to hear you enjoyed it. I will certainly take this feedback on, relay it to the team and continue to improve for your next visit which we look forward to welcoming you back for. Kind regards, Scott

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 719 Liczba opinii 8.3/10 Obsługa
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  • 417 Liczba opinii 6.5/10 Czystość
  • 230 Liczba opinii 5.2/10 Dobra oferta cenowa
  • 203 Liczba opinii 5.7/10 Śniadanie
  • 101 Liczba opinii 4.1/10 Jedzenie

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