Hotel The Sebel Quay West Suites Sydney 5 gwiazdki

Situated perfectly in the Rocks with easy walking access to George Street, Circular Quay and the bridge. One bedroom apartment was perfect for family of 4 ( if you have small kids who don’t mind sharing pull out sofa). Room equipped with kitchen and laundry, making it great for longer stay. We had such great views out the windows, the staff were all very friendly and helpful. Would definitely stay here again and recommend to family and friends. For noting room service has limited service window, but as you have your own kitchen you don’t need to depend on this.

Stayed at this hotel as the views and reviews were spectacular. The hotel definitely lived up to the views and reviews. You have a full harbour view in the main living area and harbour views from both bedrooms. The hotel was clean and well looked after. The bathrooms were great, with showers you don’t want yo get out of. The only downside was the aircon in the bedroom didn’t work properly and the included breakfast was quite a sad sight. But these wont stop me from recommending this hotel and staying there again.

Very bad service ... We paid a considerable price to stay in this hotel only to find after checking out that we have been charged $18 AUD for a bottle of water. We stayed in Radisson blu Sydney and it was complementary water of our 3 day stay. We did not see water listed on the mini bar price list.

I’m conflicted about this property, having stayed here twice in January. We booked to stay on either side of a cruise which departed from Circular Quay. The location is great and it’s a short walk from the ship. The first stay - 2 nights pre cruise - was perfectly fine. One of our family members is asthmatic and cannot sleep on feather / down bedding. The hotel were advised and as expected, provided non-feather bedding for this stay. The rooms we had on the first stay were clean and well presented. The pillows were hard foam, but on request we got replacement soft microfibre pillows for the second night (of our first stay). The staff all seemed very nice and happy to help. We returned post-cruise for another two day stay. Once again we requested non-feather / no down bedding. I was assured via email confirmation, and at check, in that this request had been actioned. Unfortunately this time around the bedding was feather/down. In a moment of uncharacteristic forgetfulness, we didn’t physically check the bedding before bed, having taken the staff at their word and forgotten all about it - probably due to the first stay going off without any issues. Unfortunately laying in down bedding led to the quick onset of an asthmattack. Medication was required to settle the symptoms, and as it was ~11pm we called the reception to request the correct bedding be delivered to the room and the down bedding removed. Explaining to reception what had happened, we received absolutely no support - with the concierge bringing up a fleece blanket. This led to me walk down to reception to seek out alternative bedding. There, I spoke to the night manager, explaining the situation. “The hotel is full, we have no non-feather bedding” was the response. At no point in our discussion did he query about the well-being of our asthmatic family member, or provide any offer to help with the situation. Ultimately - after some back and forwards - I was given some spare sheets and had to go upstairs and re-make the bed myself. We had no alternative pillow provided, and no duvet and thus it was a rough night for our family member. The next day, I spoke with the weekend manager who was lovely and offered an apology. We were given $100 off our $348 per night stay, and a promise from reception staff that the senior weekday “main manager” would call us during the week to discuss the situation and further compensatory offerings that could be possible. As it’s been a full week (and we have not received a call from the “main manager”) I’m assuming we won’t be hearing any more from the Sebel Quay West, and thus felt it was time to share this review. Now, I completely understand that mistakes are made from time to time, and we should absolutely have checked the bedding on both occasions. I even said that to the team at the hotel. However we also had multiple confirmations from the hotel that the non-feather bedding had been arranged. I also feel that a basic expectation of a hotel is to provide a safe and comfortable sleeping environment. Hotel staff should exhibit Isome willingness to help customers. To receive NO help, NO concern and NO compassion by the night manager, when faced with a medical crisis, makes me feel very disappointed. To have to try and find bedding, make beds, and remove the feather bedding, while also trying to care for an asthmatic family member, was a stressful situation. Additionally on our second stay, we found an old discarded phone cover in the living room, old clothes labels in the wardrobe and dried food on our cutlery. So much for the enhanced COVID-19 cleaning regime eh… This is supposedly a 4-5 star property. The rooms were expensive and we stayed here twice in a matter of weeks, so we should have been considered loyal customers. I am also a loyal All Accor status holder and yet we’ve not heard from the manager to discuss this incident… Another surprising outcome. Fortunately, my family member is okay now. Unfortunately it took days to fully recover from the incident, and it ruined not only our night at the hotel but the following days in Sydney. I think next time I’ll go to Shangri-La or Four Seasons - both equally close to the cruise ship and a similar rate.

Found this place when booking a work stay and now try not to stay anywhere else. Service is great, Valet parking easy for a fee, breakfast fantastic and rooms have all you need. Location convenient for easy access to all of CBD.