The Sebel Sydney Chatswood 4,5 gwiazdki

Booking Sebel Chatswood as a quick resting place overnight was a nightmare. Turning up to our room not ready at 8pm. Fabian at front desk was not pleasant to deal with. So rude/unhelpful. When speaking with Manager later, she said he gave us incorrect information and that our room was ready at 6pm- Therefore I feel Fabian preferred to argue with us than try resolve the issue, and everything he responded with was ' I am not at liberty to say', We even mentioned if the room was not ready, we didnt mind, but we need to store our bags to drop a family member off at the airport, we just wanted an estimated time it would be ready. 'I am not at liberty to say' was a cop out - The manager (I didnt get her name) was lovely to deal with once we returned from the airport, and apologised for the way we were talked too. Although we got free parking for the inconvenience caused, the hotel room we were in, the carpet looked extremely unclean/stained/rippled, however at that point and time, we gave up, we just needed a sleep after such a long day travelling. I can only assume, they had to clean the room quickly for us to get into it, but without being able to get a straight up answer - I dont know why Fabian had to be so argumentative

Horrible *hotel apartment rooms* with extreme dust, poor and shabby carpeting, dusty air vents, unhygienic and used blankets, poor kitchen hygiene. Do not recommend this hotel to anyone . Not worth it.

Lovely place, apartment was fab. Kitchen oven wasn’t working properly and didn’t get fixed whilst we were there for a week but we ate out mostly anyway. Great shopping centre opposite and supermarket close by. Not many restaurants to choose from unless you like Chinese. Train station very close. A bit too far out from Sydney centre but trains run regularly.

Dirty and shabby. Cancellation policy is a joke. Manager tried to justify that their rooms are clean. The photos speak for themselves. Was meant to stay for a week. Could not last for more than a night. Worst sleep ever. Visibly dusty. I was wheezing by morning due to allergies. Chap at reception tried the best he could to find a replacement room. On inspection, it was equally dirty. Never staying here again.

The only downside to this property is its age, the building is a bit old, the elevator was shaking quite hard once during my stay which I’ve reported to the staff. The upside: Location: excellent! Only a minute to Chatswood train station. It’s also across from Westfield shopping centre. Restaurants and cafes are only steps away. Although the building is old, inside the unit is well maintained. The staffs are extremely helpful and they are always on standby even late on the evening.