The Sebel Sydney Chatswood 4,5 gwiazdki

Ocena klientów (Ocena ALL) 3.5/5 Liczba opinii: 571

The Sebel Sydney Chatswood - Image 1
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Opis

hotel certyfikowany ALLSAFE

O hotelu

  • Elegant conference spaces

  • Heated mineral pool

  • Gymnasium

  • Located in the heart of Chatswood steps from major shopping and dining precincts

  • All apartments are spacious and feature a balcony

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Nasze pokoje

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Lokalizacja hotelu

The Sebel Sydney Chatswood

37 Victor Street
2067 CHATSWOOD
Australia

Pozycja GPS:-33.797508, 151.182532

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Śniadanie

Zdjęcie nieumowne

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.5/5  Liczba opinii: 571

Ocena TripAdvisor  4.0/5  Liczba opinii: 371

Worst experience - honesty is best policy

Ocena na stronie TripAdvisor 1.0/5

Craig B Opinia zatwierdzona w TripAdvisor

Booking Sebel Chatswood as a quick resting place overnight was a nightmare. Turning up to our room not ready at 8pm. Fabian at front desk was not pleasant to deal with. So rude/unhelpful. When speaking with Manager later, she said he gave us incorrect information and that our room was ready at 6pm- Therefore I feel Fabian preferred to argue with us than try resolve the issue, and everything he responded with was ' I am not at liberty to say', We even mentioned if the room was not ready, we didnt mind, but we need to store our bags to drop a family member off at the airport, we just wanted an estimated time it would be ready. 'I am not at liberty to say' was a cop out - The manager (I didnt get her name) was lovely to deal with once we returned from the airport, and apologised for the way we were talked too. Although we got free parking for the inconvenience caused, the hotel room we were in, the carpet looked extremely unclean/stained/rippled, however at that point and time, we gave up, we just needed a sleep after such a long day travelling. I can only assume, they had to clean the room quickly for us to get into it, but without being able to get a straight up answer - I dont know why Fabian had to be so argumentative

Horrible and dirty hotel apartments

Ocena na stronie TripAdvisor 2.0/5

Wajeeha K Opinia zatwierdzona w TripAdvisor

Horrible *hotel apartment rooms* with extreme dust, poor and shabby carpeting, dusty air vents, unhygienic and used blankets, poor kitchen hygiene. Do not recommend this hotel to anyone . Not worth it.

Hello 360wajeehak, Thank you for taking the time to tell us about your experience at the The Sebel Sydney Chatswood. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our Housekeeping team to address the issues you have described and prevent future occurrence. I am very sorry that we let you down, this is not the level of service and excellent that we strive for. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great hotel, a little far out of city but regular trains nearby

Ocena na stronie TripAdvisor 4.0/5

longs247 Opinia zatwierdzona w TripAdvisor

Lovely place, apartment was fab. Kitchen oven wasn’t working properly and didn’t get fixed whilst we were there for a week but we ate out mostly anyway. Great shopping centre opposite and supermarket close by. Not many restaurants to choose from unless you like Chinese. Train station very close. A bit too far out from Sydney centre but trains run regularly.

Hello Longs247, Thank you for taking the time to review your recent stay with us. I am thrilled to hear that you enjoyed your time with us, including the apartment and our convenient location. I am deeply sorry that the oven did not work during your stay, and this was not fixed for you. Please know that your feedback is appreciated and as without it we are unable to make the changes necessary to be continuously improving our guest experience. We hope to welcome you again in the future!

Dirty

Ocena na stronie TripAdvisor 1.0/5

Tara F Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Dirty and shabby. Cancellation policy is a joke. Manager tried to justify that their rooms are clean. The photos speak for themselves. Was meant to stay for a week. Could not last for more than a night. Worst sleep ever. Visibly dusty. I was wheezing by morning due to allergies. Chap at reception tried the best he could to find a replacement room. On inspection, it was equally dirty. Never staying here again.

Hello Tara, Thank you for taking the time to review your recent stay with us. I am deeply sorry that we let you down, however please know the staff did everything in their power to assist you with the issues you experienced during your stay. We have passed your feedback on to our housekeeping department for them to understand the impact they had on your stay and for them to make the changes necessary to ensure we do not experience similar issues in the future. Our rooms are aged however we are currently undergoing a soft refurbishment program to modernise them. Your feedback is important as it lets us know where we can make the improvements necessary to ensure we deliver the best guest service possible.

Perfect location

Ocena na stronie TripAdvisor 5.0/5

Christa G Rodziny - Opinia zatwierdzona w TripAdvisor

The only downside to this property is its age, the building is a bit old, the elevator was shaking quite hard once during my stay which I’ve reported to the staff. The upside: Location: excellent! Only a minute to Chatswood train station. It’s also across from Westfield shopping centre. Restaurants and cafes are only steps away. Although the building is old, inside the unit is well maintained. The staffs are extremely helpful and they are always on standby even late on the evening.

Hello Christa, Thank you for your review of your recent stay with us. I am glad you enjoyed the convenient location and that the staff were always there to assist you during your stay. They will be thrilled to hear this feedback. The building is aged, however we are currently undergoing soft refurbishments in our rooms to modernise them. Thank you again for your kind words, we hope to welcome you back again in the future.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 342 Liczba opinii 9.3/10 Lokalizacja
  • 569 Liczba opinii 5/10 Pokój
  • 380 Liczba opinii 6/10 Obsługa
  • 26 Liczba opinii 3.1/10 Internet
  • 265 Liczba opinii 2.4/10 Czystość
  • 143 Liczba opinii 3/10 Udogodnienia
  • 128 Liczba opinii 2.6/10 Klimat
  • 62 Liczba opinii 3.3/10 Jedzenie

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