Mantra Chatswood 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 563

Mantra Chatswood - Image 1
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10 Brown Street, 2067 CHATSWOOD, Australia

Opis

O hotelu

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

Nasze pokoje

Studio

Studio

  • 2 os. maks.
  • 33 m² / 355 sq ft
  • Pościel 1 x Łóżko king-size

Lokalizacja hotelu

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

Pozycja GPS:-33.796274, 151.179992

Telefon
Faks +61 2 9406 5599

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

MELTING POT

CURRENTLY CLOSED. Melting Pot combines modern Australian cuisine with classic international flavours in an intimate bar and restaurant experience. An innovative cocktail menu and extensive wine list creates a fusion of tradition and innovation.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 563

Ocena TripAdvisor  3.5/5  Liczba opinii: 1 308

Top notch. Love Mantra

Ocena na stronie TripAdvisor 5.0/5

Deborah R Opinia zatwierdzona w TripAdvisor

Easy booking, easy check in, staff were happy to store our luggage until check in time. Definitely recommend 💯 Will stay again, would recommend to any and all potential customers. The gym pool and spa are awesomeness. Handy location, just a shirt walk from Chatswood train station. Plenty of food and entertainment venues. Ticks all the boxes.

Dishonest refund transaction

Ocena na stronie TripAdvisor 1.0/5

daveandrestofthegang Opinia zatwierdzona w TripAdvisor

Dear Mantra Chatswood Team /- Fabio, Calaca, assistant manager. The promised refund never cleared (after your last correspondence) It is very disappointing to be firmly promised something, with numerous follow up calls/emails (as evidence) only for it never to happen. I don’t understand the apparent complexity in this other than the promised refund was never to be processed in the first place. I don’t appreciate the dishonesty. I hope you see my disappointment here as even your last email confirms an approved refund to be processed in 4-5 days over a month ago.. this is another month after the initial 14 day promised refund confirmation email. This is now going on for almost 3 months. Anyway… just wanted to bring this request to some sort of closure.

Good stay

Ocena na stronie TripAdvisor 5.0/5

Charm M Opinia zatwierdzona w TripAdvisor

We always choose to stay at the Chatswood Mantra whenever we visit Sydney because of its consistent comfort and excellent service. However, during our latest stay, we noticed that housekeeping had forgotten to empty the bin from the previous guests. Despite this oversight, the location remains convenient, and the rooms are usually clean and well-maintained. We look forward to returning again in the future.

Expensive and bad

Ocena na stronie TripAdvisor 1.0/5

lovetotravelhk Opinia zatwierdzona w TripAdvisor

I stayed at the Mantra as it was part of the Accor group. It is not much better than a motel on a highway. The door lock was in bad condition, the room was bare minimum, towels not white .. the motel just felt so dirty. How can this be part of the Accor group? Worst, just as I got into bed at 11pm, this high pitched alarm came on twice. I have stayed at Meriton Suites before, which is newer and better. Mantra looks like they just took over an old motel and have not renovated it. I also paid almost $300 a night including parking!

Dear lovetotravelhk, Thank you for your honest feedback. We are sorry that your expectations were not met on this occasion. We will follow up with HSK in regards to the towels and maintenance for the door lock. I do hope that you can return so we can give you a much better experience next time. Kind Regards Guest Services

Poor service, outdated facilities, uncleanliness, and lack of response to customer emails.

Ocena na stronie TripAdvisor 1.0/5

Hello K Opinia zatwierdzona w TripAdvisor

I am extremely dissatisfied with my experience at Mantra at Chatswood Interchange Area. My family of three, including two adults and a five-year-old child, booked a five-night stay. On the first night, we were given a room designed for disabled individuals. However, the height of the bathroom facilities made it unsuitable for our daughter to use. We requested a room change, but the evening staff informed us that there were no available rooms and suggested a change for the following day. By the afternoon of the second day, we were moved to another room, but the air conditioning system was faulty, resulting in an uncomfortably hot room with a temperature display showing 29 degrees Celsius. We had difficulty sleeping on the second and third nights due to the heat. On the fourth day, we lodged a complaint with the front desk, but were informed that it was Sunday and no external staff were available for repairs. As a solution, we requested two fans, but they were both extremely dusty and dirty. We endured the heat on the fourth night, and on the fifth day, we confirmed with the front desk that the room would be repaired. The staff assured us that everything would be in order. However, when we returned to the room in the evening, it was still unbearably hot. We complained again, and after inspecting the situation, the staff offered to change our room and provide a refund. Unfortunately, as we were leaving Sydney the next morning, we couldn't change rooms. We agreed to the refund arrangement, and the assistant manager assured us via email that the refund process would be completed within ten working days. However, more than ten working days have passed, and the refund has not been processed. I am extremely disappointed with Mantra Chatswood and their handling of this situation.

Dear KKChan, Thank you for your feedback and let me express our apologies for your expectations not being met. In regards to the A/C which is out of our control we have had technician look into this and the A/C unit is in the process of being replaced. We have arranged a refund for you and do hope that next time we can meet your expectations. Kind Regards

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 322 Liczba opinii 9.5/10 Lokalizacja
  • 395 Liczba opinii 6.5/10 Pokój
  • 289 Liczba opinii 7.3/10 Obsługa
  • 12 Liczba opinii 5.3/10 Internet
  • 195 Liczba opinii 5/10 Czystość
  • 64 Liczba opinii 4.2/10 Klimat
  • 43 Liczba opinii 4.4/10 Jedzenie
  • 31 Liczba opinii 6.9/10 Strefa wellness

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Chatswood - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (w tym VAT i opłaty miejscowe) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.