Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.7/5 863 reviews

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Description

Hotel extras

  • The best location Newcastle has to offer.

  • Seven spacious meeting and event spaces with overhead projector and with free Wi-Fi access.

  • On-site parking available.

  • The cafe-bar offers a delicious all-day menu, room service and a breakfast buffet.

  • Comfortable rooms with new beds, free Wi-Fi and TV with Chromecast.

Our accommodation(s)

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Hotel location

Mercure Newcastle

12 Steel Street
2302 NEWCASTLE
Australia

GPS:-32.92733, 151.76349

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  863 reviews

TripAdvisor Rating  3.0/5  18 reviews

Centrally located.

Customer review rating 4.0/5

Colin Couples - Confirmed reviews ALL

Staff were friendly and helpful, room was clean and toiletries were provided.

Dear Colin W., We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Queenie Ng Assistant Manager

Exceptional Customer Service

Customer review rating 5.0/5

Messina Couples - Confirmed reviews ALL

The service provided on my stay was what made my experience! The staff thought of every small kind gesture to make our stay delightful.

Dear Messina G., We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Queenie Ng Assistant Manager

Well located.

Customer review rating 3.5/5

E D. Couples - Confirmed reviews ALL

The turndown service daily was fantastic and the water pressure was excellent! But the overall room was lower than our expectations, the decor could be updated to modernise the look.

Dear Eilysh D., We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Queenie Ng Assistant Manager

too much noise from the lift. not sound proof at all.

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Maybe I booked via AMEX so I get this one night stay for free. The hotel allocated the room next to the lift. OMG, the nightmare never stops. I could hear the noise of the lift going up and down all night. barely slept at all. Will never book this hotel in the future.

Fantastic location. Close to the city centre and convenience

Customer review rating 4.5/5

Neville C. Couples - Confirmed reviews ALL

A very enjoyable stay. We have stayed there before and this time as the restaurant was open a better experience. Just one sour note, my requested a glass of sparkling. The drink in a still wine glass and no sparkles. Upon asking was the wine a still wine or sparkling the waitress advised sparkling. The wine was flat and we asked that for another glass of sparkling. The wine did come back with sparkling but still in a still wine glass.

Dear Neville C., We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Queenie Ng Assistant Manager

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Other web-users rate our hotel

  • 524 reviews 7.8/10 Location
  • 893 reviews 4.8/10 Room
  • 643 reviews 8.1/10 Service
  • 11 reviews 0/10 WiFi
  • 521 reviews 4.4/10 Comfort
  • 409 reviews 3.5/10 Cleanliness
  • 226 reviews 2.5/10 Amenities
  • 223 reviews 3.3/10 Vibe

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